Poor, cheap construction
We initially used our Off road Elite Goulburn on road for the first 18 months we had it, only touring on bitumen or gravel roads where it performed OK, with just a few items working loose and were easily repaired myself.
A trip across the Oodnatatta track, which wasn't that rough, soon revealed the many problems of poor workmanship and short cuts that had been taken in construction. The drawer runners were only fixed in with 2 or 3 screws and loosened, drawers falling out, the water filter was fixed to the ply dividing wall, coming off the wall & damaging the ply as the screws pulled out, as was the hasp & staple holding the ensuite sliding door. The microwave door fell off, the front door lower hinge broke, this was due to the oversize stopper causing pressure on the door when it is opened. The pellet over the dining area window fell down, again minimal & short screws used, there was a large gap in the floor where water pipes went through,allowing huge dust problem in cupboards.
All together it seems very shoddy & short cut methods used to minimize construction costs, not a van built for any purpose than simple on road work, & none of these build problems covered by the 1 year warranty
Purchased in July 2017.
Purchased a 19ft 6, Silk Road caravan off Elite, love the layout which includes a good size en-suite, queen size bed and practical kitchen and dining area. Plenty of storage under bed and lots of cupboards. Great size van for towing, fully loaded including full water tanks came in at 2450 across weigh bridge.
Elite lacks integrity
Elite by name, snakes in the grass by nature.
It would be hard to argue that Elite makes well specified caravans, but that's where it ends. Once the deposit is paid they are renowned for not returning phone calls and emails. Quality is not a strength with issues over represented followed by deny, delay and do little with rectification. Caravan weights are understated and differ vastly from those previously agreed too or stated on the compliance plate.
On the road Elite owners are like bees to the honey pot with common threads of poor quality, excessive weights and managements customer disregard.
If you are considering an Elite or have already committed you need to have your eyes wide open and tread cautiously.
Last year the Director liquidated Elite and the previous year another of his companies, who know's whats next.
Purchased in October 2014.
Not a Happy Birthday
Have given up with Elite caravan dealings
Well where do i start. Lots of issues to many to mention. Lies were beyond a joke felt sorry for the office ladies as they were in tears as the sales man continued to lie. We traveled 4000 km to pick it up. Had to stay in motel the night as was not finished when we were told 3 weeks prior that it was complete. Then when we were traveling home the splash back was bubbling of the walls. Happy Birthday to me what a joke. Spent 150,000 not worth that at all. Management a joke a box of 12 chocolates do not make up for you bad workmanship. Let the woman in you office do the sales. At least they are honest when you ask if you need more time to get it finished. So many things we had to fix our selves but so much that can not be fixed as second rate products were put in on the build. Will never ever but from you again.
Trade as Balistic RVs now no warranty
Eildon S8 Off Road custom. 2nd Elite van stupid mistake on our part.
Picked up May 2017 have had numerous issues too many to explain. All warranty approved several times several people inc [name removed]- now he decides he does not want to talk or honour anything to do with Elite at all only Balitstic RV. This comes despite [name removed] (Director Elite now Balistic) circular to Elite owners stating he would honor all warranty - this is not the case.
Elite by name only
Paid 132,00 for my elite palazzo they are a very bad company and no one should be sucked in to their lies.they ignore my phone calls and emails didn’t reimburse our rego all the legs under the caravan are different lengths ,the cupboards are warped which they promised to replace ,the skylight fell in when we opened it ,the frame fell off around the slide out bed .just don’t put yourself through the agony of buying one when you can save yourself half the money somewhere else .the company is shonky and so are the staff at Campbellfield Victoria
Warranty a total fiction
The Elite warranty is a total fiction. Nothing is elites (ballistic) caravans responsibility it is continuously kicked down the road until you give up or (as some have said have a nervous breakdown). Don't take delivery until you have your van checked by a qualified person. It will save you untold grief
Very happy Caravaners
I was brand new to the world of caravanning and our 21ft off road Van is fantastic and has a top level finish. We initially had a couple of small internal warranty issues but these were taken care of quickly and professionally. I lend my van to my Mum who tows it by herself mostly and travels extensively, she absolutely loves it. She has been to the grampians quite a few times and down the coast and it hasn’t missed a beat. I regularly go to the high country with it and love getting off the grid and away from civilisation for a while, we have two small boys and they love climbing about the bunk beds. Dealing with Elite has been fantastic in all aspects and I strongly recommended Elite Caravans to anyone considering a caravan.
Happy with our Elite!
We picked up our Goulburn 1810 ATX Air in May 2018. Everything about it has been great. The build quality is excellent. A couple of minor issues needed to be repaired, but the after sales service has been good and problems have been fixed. Taylor is very approachable and obliging. Wherever we are camped people comment on the presentation and quality of build. Tows like a dream. Highly recommend Elite caravans.
Great product and after sales support!
We have had two Elite caravans Both have performed well in all weather conditions - and we have experienced nearly all of them! Caravan is easy to tow, especially with the ALKO system fitted
Excellent caravan, couldn't be happier!
We bought their Eildon model in April this year. We have traveled around 7,000kms since we picked it up in Melbourne. It is the best thing we ever purchased and we couldn’t be happier with the after-sales service. A big thanks to their dealer in the Gold Coast who provided really great service at short notice on our recent trip.
We have been down some rough tracks as well as highway driving and it has performed fantastically. Tows really well behind my Ranger. The quality of the finish is perfect and we wouldn't hesitate to buy another or recommend them to anybody looking to buy a new caravan.
We purchased ours at Wodonga caravan and camping show. The boys followed us home and basically talked us in to purchasing one they had for sale ( later when we spoke to our neighbour who is a solicitor they had no right to come to our home ) when we approached them to say we had changed our mind they would not agree to refund our deposit) so we went a head with it on our trip to Melbourne to pick it up after a phone call from the salesman [name removed] to say it was ready and it could be picked up at 8 am on our arrival nothing had been competed on the list of things to be done so it was 5 o’clock that afternoon when he said it was ready My husband and I were not impressed it had not been washed the prices where still on the windows from Wodonga his smart butt remark was when we ask him to clean it off was I’ll have to take my jocks off to clean it as I don’t have any cleaning cloths We had several problems leaking taps washing machine faulty flooded ensuite latches not working properly faulty seating they got a guy from up here to fix it. Then didn’t pay him for three months we ended up paying it and eventually they payed us after several phone calls. There was one nice guy he was embraced about our situation and spoke to us the following year and apologized for [name removed]'s behaviour
Elite Caravans warranty not worth the paper it's written on
I have been having an ongoing issue with Elite Caravans ever since I picked it up from the dealership in March last year. The air conditioner specified in the build was not the one fitted. I have a Dometic Harrier instead of the specified Ibis Mk3 and it runs at an unbelievable 80dB measured with a sound meter. To give you an idea, my lawnmower runs at 82dB.
It was only when we pulled into Port Augusta on a 43 degree day on our way back across the Nullabor a few days later that the issue became apparent. We couldn’t hear the TV unless it was at full volume and getting to sleep was another story. Upon contacting Elite Caravans, They told us that the Ibis wasn’t available during the build BUT at no time did Elite inform me of the intended change during the build and not even at the shortened handover. I indicated to them that I would be happy to stay with the Harrier IF and only IF they could fix the noise issues. (3) visits over a period of months from Dometic agents did nothing to rectify the problem. Dometic aren’t blameless here either. After the ‘to and fro’ with them promising us that they would fix the problem, they had the gall to come back to me and say ‘that the noise levels were within specifications’. Are you serious? I have a lawnmower on the roof of my caravan and that’s alright?
After this crap, I went back to Elite Caravans requesting the Ibis Mk3 originally specified be fitted and then the ‘fob off’ began. After (15) months of wrangling, my patience ran out and I contacted the ACCC (Victoria) to take up the case on my behalf. Alas, the Company is in receivership and the ACCC contacted me to say that that they could do no more. Ironically, the Warranty Manager signs off to the ACCC with this:
So here we have this ‘Phoenix’ company rising from the ashes with no absolutely no obligations to honour any warranty issues with previous customers. Frankly, when co-owner [name removed] states: "it's business as usual for Elite owners, with warranties and other support with full factory backing", to Caravanning News, he’s telling porky pies. It’s total and utter crap.
This company is bereft of ethics and integrity.
I ask you one question [name removed], just one and it simply requires a YES or NO answer:
“Would YOU spend the money that I did on a caravan and put up with an air conditioner that you didn’t specify on the build that runs at the same noise levels as a lawnmower?
Would you? Or would it be straight back to the factory?
YES or NO [name removed]?
Elite piece of crap
We bought an elite van in nov 2016 and have battled with them since to try and have repaired 40 plus warranty issues because of their poor workmanship. We bought the van to enjoy a better lifestyle because of family illness and they have sucked the joy out of it and caused untold stress. They no longer return emails, have 'lost' information and want to change their nominated repairer each time the van is inspected! We have been to fair trading and they even don't return their calls and tell deliberate miss truths. I wouldn't recommend anyone buy an elite van. The management and owners are the biggest scum bags going around.
We bought a smaller Elite van in 2015.
The quality finish speaks for itself.The Staff were very supportive in making changes to the design.
The followup support was also very good.
There has only been a small number of issues which have been rectified promptly.
Thank you to the Elite owners and staff.
We love our Goulbourn Elite 2017
We love our Elite Caravan!!!!
Our Goulbourn caravan has been made to a very high standard and is pure luxury. After years of research we decided on Elite which we feel was value for money as to what you receive. After a few initial warranty issues that have been rectified I can say i would deal with Elite again. Congratulations to Adrian for following up our few problems. I wish Elite good luck in the future.
Luxury class 19'6". Top quality - happy customer
Good, sturdy easy to tow caravan with all the amenities to make caravanning life a luxury.
A few minor teething problems all fixed by Elite. Great online service by Elite team to help us work thru' any of these problems.
Love my Elite van - it's my pride and joy.
Thankyou Adrian and all the Elite team.
Wishing you all the best as you move forward.
perfect van excellent service
We have a 2015 Eildon 8 .Some modifications were asked for in the build .Quite simply the van is brilliant . We have not had an issue with it since delivery .Quality ,comfort and tows at speed really safely .The layout suits us perfectly .
Recently we purchased a 3000 kg tow capacity vehicle (up from 2500 kg ) and decided to change up our comp. plate to suit the new tow (all legal as the van had the capacity ) the warranty team at Elite who handled this were caring , knowledgeable and really helpful .
As far as we are concerned , we will buy another and recommend this great van .
Poor warranty protection
Elite regard the removal of the cladding on a caravan as regular maintenance. Having been in discussions with them since the 13th February and receiving a quote from a repairer in Queensland that they accepted, yesterday they informed the repairer, who has done all our servicing , that the leak was due to inadequate maintenance, and therefore our extended warranty was not valid. The leak was due to poor build quality and can only be accessed by removing the side wall of the caravan. If you are travelling through rain with your Elite caravan be sure to carry tarpaulins, or, even better, deal with a reputable manufacturer.
Very happy novices!
We spent years researching caravans and camper trailers before settling on our first van - a 20'10"Elite Balistic. We picked up the van in January 2016. While the actual handover was really terrible, the van itself is fantastic and we are very happy with it now that we know how to use it. Finish is great and the floor plan works well for us so far- not much we would change if we bought a new van (maybe a longer bed as hubby is 6'2"!). A few minor issues have been dealt with by warranty staff quickly and efficiently. The van is heavy and even though we tow with a 200 series landcruiser we still did a further springs upgrade and are ever mindful about weights etc so as not to overload it. We have learnt that everything in caravan life is a compromise and 2 years on have been pretty happy with our choices to go fully offroad with extra solar panel, batteries and airbags (these are the best thing ever!). The van is easy to tow (airbags on van and car keep everything level and balanced). The bonus of buying the Elite is the Owners Club. The van get togethers that they organise are invaluable in forming new friendships, discussing how to get the best out of the vans, technical support and seeing new parts of Australia! A win win! You would have to go a long way to find a nicer group of people.
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