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Elite Caravans

Elite Caravans

2.9 from 52 reviews

Reviews

(21)
(3)
(1)
(6)
(21)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (0) · No (4)
  • Warranty Claim MadeYes (2) · No (0)
  • Customer Service
    1.0 (2)


Need a contact at Elite

published

We purchased our second van from Elite in December 2017 even with being very late with delivery and the worry of being in the middle of their wayward staff member we still believe the it is a reasonable van but my issue is that the after sales service is very disappointing I spoke to Adrian in November about my microwave coming out and braking the shroud that secures it he instructed me to send a email to the warranty address we I have done twice and no answer so have been ringing him regularly since that time with no reply all I want is to know if it is warranty or if not where I can get a replacement part so if anyone can give a contact that will talk to me please help

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedDecember 2017
Store LocationMelbourne
See all answers

Jeanette Q.

Jeanette Q.South East Queensland, QLD

Disappointed with the promised Warranty issues.

published

We purchased an Elite Eildon S8 caravan October 2018 . We should of seen the warning signs then, but its so sad to think you cant trust people, especially when Adrian promised me that all warranty issues would be honoured by them. We just feel so let down and its so frustrating that all phone numbers relating to the New Ballistic RV Group are disconnected. I managed to get an email address today which the New Elite Company gave me. Im waiting for my reply.
Adrian if your a decent man please honour the Warranty you promised us.
Jeanette Quinn

Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedOctober 2018
Store LocationManufacturer in Melbourne
See all answers

Poor, cheap construction

published
Return Claim MadeNo
  • Verified customer

Great caravan

published

Purchased a 19ft 6, Silk Road caravan off Elite, love the layout which includes a good size en-suite, queen size bed and practical kitchen and dining area. Plenty of storage under bed and lots of cupboards. Great size van for towing, fully loaded including full water tanks came in at 2450 across weigh bridge.


Micko

MickoMelbourne

  • Verified customer

Elite lacks integrity

published
1 comment
Elite Caravans
Adrian C.Elite Caravans

This


Have given up with Elite caravan dealings

published
Floor PlanMurray Series 2
5 comments
Elite Caravans
Adrian C.Elite Caravans
Elite Caravans
Adrian C.Elite Caravans

Yes unfortunately the fraudster was sabotaging vans at the time as well and had other accomplices working in the group. They are all gone now. Please send us an email so we can actually investigate your situation as it must have been many years ago.


Goza

GozaGold Coast

Trade as Balistic RVs now no warranty

published

Eildon S8 Off Road custom. 2nd Elite van stupid mistake on our part.
Picked up May 2017 have had numerous issues too many to explain. All warranty approved several times several people inc [name removed]- now he decides he does not want to talk or honour anything to do with Elite at all only Balitstic RV. This comes despite [name removed] (Director Elite now Balistic) circular to Elite owners stating he would honor all warranty - this is not the case.

5 comments
Elite Caravans
Adrian C.Elite Caravans
Goza
Goza
Elite Caravans
Adrian C.Elite Caravans

  • Verified customer

Elite by name only

published

Paid 132,00 for my elite palazzo they are a very bad company and no one should be sucked in to their lies.they ignore my phone calls and emails didn’t reimburse our rego all the legs under the caravan are different lengths ,the cupboards are warped which they promised to replace ,the skylight fell in when we opened it ,the frame fell off around the slide out bed .just don’t put yourself through the agony of buying one when you can save yourself half the money somewhere else .the company is shonky and so are the staff at Campbellfield Victoria

Floor PlanElite Pallazo slideout
1 comment
Elite Caravans
Adrian C.Elite Caravans

Warranty a total fiction

published

The Elite warranty is a total fiction. Nothing is elites (ballistic) caravans responsibility it is continuously kicked down the road until you give up or (as some have said have a nervous breakdown). Don't take delivery until you have your van checked by a qualified person. It will save you untold grief

1 comment
Elite Caravans
Adrian C.Elite Caravans
  • Verified customer

Very happy Caravaners

published

I was brand new to the world of caravanning and our 21ft off road Van is fantastic and has a top level finish. We initially had a couple of small internal warranty issues but these were taken care of quickly and professionally. I lend my van to my Mum who tows it by herself mostly and travels extensively, she absolutely loves it. She has been to the grampians quite a few times and down the coast and it hasn’t missed a beat. I regularly go to the high country with it and love getting off the grid and away from civilisation for a while, we have two small boys and they love climbing about the bunk beds. Dealing with Elite has been fantastic in all aspects and I strongly recommended Elite Caravans to anyone considering a caravan.

Floor PlanLuxury Class Family Van 2010

Review collected in partnership with Elite Caravans


Happy with our Elite!

published

We picked up our Goulburn 1810 ATX Air in May 2018. Everything about it has been great. The build quality is excellent. A couple of minor issues needed to be repaired, but the after sales service has been good and problems have been fixed. Taylor is very approachable and obliging. Wherever we are camped people comment on the presentation and quality of build. Tows like a dream. Highly recommend Elite caravans.


  • Verified customer

Great product and after sales support!

published

We have had two Elite caravans Both have performed well in all weather conditions - and we have experienced nearly all of them! Caravan is easy to tow, especially with the ALKO system fitted

Floor PlanMurray and Atlantic

Review collected in partnership with Elite Caravans


Excellent caravan, couldn't be happier!

published

We bought their Eildon model in April this year. We have traveled around 7,000kms since we picked it up in Melbourne. It is the best thing we ever purchased and we couldn’t be happier with the after-sales service. A big thanks to their dealer in the Gold Coast who provided really great service at short notice on our recent trip.

We have been down some rough tracks as well as highway driving and it has performed fantastically. Tows really well behind my Ranger. The quality of the finish is perfect and we wouldn't hesitate to buy another or recommend them to anybody looking to buy a new caravan.

Floor PlanEIldon

Fred

FredWodonga

Annoyed

published
Floor PlanElite
1 comment
Elite Caravans
Adrian C.Elite Caravans
lilepo

lilepo

  • 2 reviews
  • 8 likes

Elite Caravans warranty not worth the paper it's written on

published
Floor PlanBalistic 1910
3 comments
Elite Caravans
Adrian C.Elite Caravans
lilepo
lilepo
Elite Caravans
Adrian C.Elite Caravans

Its great you are all sorted. It was us Elite/Balistic that got this sorted for you. That's why you received two calls in the one day.

Anyway enjoy this great country in your Elite Caravan.

Jason

JasonBurradoo

Elite piece of crap

published

We bought an elite van in nov 2016 and have battled with them since to try and have repaired 40 plus warranty issues because of their poor workmanship. We bought the van to enjoy a better lifestyle because of family illness and they have sucked the joy out of it and caused untold stress. They no longer return emails, have 'lost' information and want to change their nominated repairer each time the van is inspected! We have been to fair trading and they even don't return their calls and tell deliberate miss truths. I wouldn't recommend anyone buy an elite van. The management and owners are the biggest scum bags going around.

Floor PlanHume family
2 comments
Elite Caravans
Adrian C.Elite Caravans
Jason
Jason

Great Van.

published

We bought a smaller Elite van in 2015.
The quality finish speaks for itself.The Staff were very supportive in making changes to the design.
The followup support was also very good.
There has only been a small number of issues which have been rectified promptly.
Thank you to the Elite owners and staff.

Floor PlanLuxury Class 180

Di Col

Di ColDudley

We love our Goulbourn Elite 2017

published

We love our Elite Caravan!!!!
Our Goulbourn caravan has been made to a very high standard and is pure luxury. After years of research we decided on Elite which we feel was value for money as to what you receive. After a few initial warranty issues that have been rectified I can say i would deal with Elite again. Congratulations to Adrian for following up our few problems. I wish Elite good luck in the future.


  • Verified customer

Luxury class 19'6". Top quality - happy customer

published

Good, sturdy easy to tow caravan with all the amenities to make caravanning life a luxury.
A few minor teething problems all fixed by Elite. Great online service by Elite team to help us work thru' any of these problems.
Love my Elite van - it's my pride and joy.
Thankyou Adrian and all the Elite team.
Wishing you all the best as you move forward.

Floor PlanLuxury class 19'6"

perfect van excellent service

published

We have a 2015 Eildon 8 .Some modifications were asked for in the build .Quite simply the van is brilliant . We have not had an issue with it since delivery .Quality ,comfort and tows at speed really safely .The layout suits us perfectly .
Recently we purchased a 3000 kg tow capacity vehicle (up from 2500 kg ) and decided to change up our comp. plate to suit the new tow (all legal as the van had the capacity ) the warranty team at Elite who handled this were caring , knowledgeable and really helpful .
As far as we are concerned , we will buy another and recommend this great van .

Floor PlanElite Eildon Diamond 8

Page 1 of 3

Questions & Answers

Adrian

Adrianasked

We bought in 2015 Elite 1860 luxury class caravan and has been service regularly . We find out the other day when we were cleaning the roof the sealant is coming away in the middle of the roof (we never realized the roof was not in one piece which normally is ) and is a worry. What can we do to fix this problem ? Thank you

No answers

Zayed A.

Zayed A.asked

How much is the cost of the crvan?

No answers

Hans Z.

Hans Z.asked

We have a 11/2011 Elite Atlantic Diamond series caravan frame number EL127. The tare weight is 2776kg, ATM is 3176kg. The payload therefore is 400kg. We struggle to conform to that 400kg loading. I have done a lot of homework to see if I can do an upgrade. The ball weight at the moment is 200kg. The van has a cruisemaster independent suspension with an ATM of 3700kg and the axle group rating is 3700kg. My towing vehicle is a 2003 F250 with an ATM of 4219kg.
I am aware that Elite Caravans has since shut their operation and I need to upgrade the compliance plate. Can anyone steer me in the right direction to do this. Thank you.

No answers

Get an answer from our members and Elite Caravans representatives

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