Elite Supplements

Good service and knowledgeable and not pushy at making me buy. I went away and had a think and came back to purchase Thanks for not being pushy as so may retailers are and puts me off going back Show reply

I thought I was doing the right thing by buying local in Albany. Big mistake! Short version: I was overcharged for the basic product I now buy at *half the price* at the local supermarket. Staff lacked product knowledge. Manager was very rude and immature when I queried the receipt amount versus the higher amount debited from my bank account. I don't recommend wasting your time, money or energy dealing with these people.

Excellent service and pleasant staff also love product that i buy. Show reply

Friendly staff and decent gym bods or eye candy depending on the perspective . Either is a very good image for a supplement store The store was well laid out and the staff is knowledgeable Show reply

Luca is definitely helpful, friendly, and approachable in providing the best support, advice, and product recommendations. This is always shown through his positive, genuine energy and helpful nature. Show reply

Great variety of choices and Awesome customer service ( Cheers Jordan ). CrossFit without Pre Workout is like Coffee without a treat. Its ok but you always feel better for it. Show reply

My first time at Elite, and experience is nothing short of excellent. Extremely helpful staff, clear explanations and great advice, no pushing or overselling, and great prices too. Show reply

This review is broken up into a number of sections that will provide the user (you) to use your preferred browser's "Find on page" function to skip to the area of interest. [Summary] [Product/Service] [Package] [Pros(+) vs Cons(-)] [Final Thoughts] [Summary] I've been shopping at this establishment for years, and so perhaps my consumer… Read more

experience and review might be considered bias though I will attempt to remain subjective as much as possible.

I recently made a purchase and acquired some Creatine Monohydrate, and based on the direct questions I made to the sales person... "Is this a gimmick based on the claims?". And as a result, I decided to give it a go and make a purchase on the presumption upon perhaps a placebo noting that the product sold had higher absorption compared to other brands. The price difference was subject and decided to give it a try.

[Product/Service] These stores are franchises, and there are many of them around the country, each of them more or less the same and generally competitively priced while stocking specialised products that normally don't appear in supermarkets or chemists.

[Package] Though their specialty is supplementation and they also have a small product range in store and online for transparent, hot and cold shakers, thermal flask-type bottles that will meet any demands gym goers or those wanting something a little more versatile.

The downside is that they only specialise in these types of products, it would be interesting to see if they can also expand into other niche markets, a kind of one-stop shop, e.g. gym meals, personal coaching, gym equipment, loyalty programs both online and instore. Other things like price guarantees, if a customer sees a product in another non-elite supplements store and can beat the price upon an evidence-based approach...

For those wanting a specialised user experience, would enjoy the multitude of benefits if all of their needs can be served in one packaged or tailored service.

[Pros(+) vs Cons(-)]

Pros(+) - competitive pricing against the competition - quality products - customer service and knowledge on the products - pricing (subjective)

Cons(-) - limited range of supplementation products - limited range on the types of products that needs expansion into other markets as above mentioned. - pricing (subjective)

[Final Thoughts] At the end of the day, it is a business that provides gym and sports-related products where other than customer service, the knowledge behind each product gives you as the consumer, a level of confidence that should be expected. Though I would rate this higher, if they would expand their business modelling to include some of the other suggestions in this review.

Displays price online with no note to say price is online only and then you go instore to purchase (so you can see quality). Firstly they dont display pricing in store and secondly, it is more expensive in store than online by a whole $5 each!! Its not much dollarwise but the principle of it still stands. I was sent a 15% sign up discount via… Read more

email, which couldn't be used in store. Staff did apply a discount anyway but still more expensive than the price advertised online. You can click and collect at online price and collect in 2-3hrs if in stock at the online price. Wrote an email and the response is "Our pricing may differ between our online store and physical Elite Supplements stores due to stock availability, promotional activities, and shipping considerations" This was not a sale item, on promotion or shipped! No reasonable excuse, just deceitful.

Absolutely poor customer service. I made a big purchase for some protein powder which was meant to come with a free 'lucky dip' gift. When I received the box there was nothing else in there other than my order. While its not a big deal, it is both disappointing and misleading to offer a free gift when you make a larger purchse only to not… Read more

receive it. When I contacted the enquiries email, the response was equally disappointing. The explaination was they can runout of the free items and put in a coupon in replacement. The two issues I have here are 1) there was no coupon in the box and 2) if there was, it probably means having to purchase more products to get any use out of it (read, more sales for them). When I replied that i didn't even receive a coupon, the reply was simply 'sorry again that this one missed the mark'. excuse me but what?

Again, while the bonus items are probably small in value, this company simply doesn't deliver what it offers and I feel the offer equates to a scam that they have a simplt out for not delivering, and that is sorry but they ran out of the product. Customer service at Elite doesn't offer service and isn't for the customer.

Great shopping experience at elite Supplemente in Busselton. Was greeted by a friendly sales assistant who answered all of our questions and helped with selecting the right products. Show reply

Staff are friendly & helpful. High quality products. Had issues with the rewards hitting the app but the staff got that working. Just a bit disappointed I missed out on rewards because the purchases didn't go through. Working now though. Show reply

Heath is a wealth of knowledge and I always leave feeling like a valued customer. He polite, friendly and really knows his SUPPS. I recommend Elite Wagga to everyone I know. Show reply

I love the team at Elite at Colonnades SA always happy to answer any questions I have and understand in the times I'm trying to work on my budget or get through till I can get bigger sizes of my things I don't like to be without my only thing is they can be out of stock on my fav electrolyte product raspberry dc hydrate. But one of the sports sups stores I feel comfortable in now I've been regularly going in for a few years now. Show reply

Can’t fault the customer service. They always go above and beyond to help you and explain everything clearly to you. My only negative was my pre workout was hard as a rock when I opened it up almost like it had been opened already. Have to break it up every morning prior to use. Show reply

Very happy with the service I received. I wish there were more products and range available in store but I’m happy with the price I paid and what I’ve received. Was served by Jesse S and am very happy with his kind and friendly manner! Show reply

Elite supplements was excellent to try the staff was friendly and helpful and management could not do enough to help me out and excellent prices and availability and menu and excellent customer service excellent app to earn points Show reply

I love the staff here, they are always so kind and helpful and super accomodating. My husband has sensory issues with a lot of foods and the staff here are amazing at helping me find the best products that work for us. Honestly 10/10 store at Penrith Show reply