Elite Supplements

staff is super friendly, helpful and engaging! it was my first time looking into protein powders and had no idea where to even start looking, but Jasmine was able to confidently answer any questions i had and give me a recommendation that fit with the restrictions of my current diet. Show reply

First time shopping there and the guy there was super helpful. He took the time to find out what my goals were, etc., and in general was very helpful in guiding me toward making, what I believe, were the right choices for my health and my wallet. Show reply

I bought my protein powder from Elite Supps at Westfield, and I had an excellent experience. The lady who assisted me, Sarah Almanara, was incredibly lovely, kind, and professional. She took the time to explain the different types of protein, answered all of my questions thoroughly, and was very knowledgeable, responsive, and easy to communicate… Read more ·  1

with.

I’m very happy with my purchase and the outstanding customer service I received. I’ll definitely be coming back in the future and would highly recommend this store to anyone looking for quality supplements and expert advice.

Kind regards,

Dr Amjad Haddad

Friendly staff and decent gym bods or eye candy depending on the perspective . Either is a very good image for a supplement store The store was well laid out and the staff is knowledgeable Show reply

Honestly amazing. Usually I find going into supplements stores a bit overwhelming when I don’t really know what I’m looking for… but the girls were absolutely amazing and highly knowledgeable. Will definitely be coming back as a regular! Show reply

Staff are not only very warm and welcoming but supportive of queries and questions. They are available without being pushy and their product knowledge is very good. The range of products available is excellent as well. Show reply

I went looking for supplement taster packs - which they had a couple (so you can try before you buy). Service lady was super helpful and friendly and the store was tidy and easy to navigate :) Show reply

This review is broken up into a number of sections that will provide the user (you) to use your preferred browser's "Find on page" function to skip to the area of interest. [Summary] [Product/Service] [Package] [Pros(+) vs Cons(-)] [Final Thoughts] [Summary] I've been shopping at this establishment for years, and so perhaps my consumer… Read more

experience and review might be considered bias though I will attempt to remain subjective as much as possible.

I recently made a purchase and acquired some Creatine Monohydrate, and based on the direct questions I made to the sales person... "Is this a gimmick based on the claims?". And as a result, I decided to give it a go and make a purchase on the presumption upon perhaps a placebo noting that the product sold had higher absorption compared to other brands. The price difference was subject and decided to give it a try.

[Product/Service] These stores are franchises, and there are many of them around the country, each of them more or less the same and generally competitively priced while stocking specialised products that normally don't appear in supermarkets or chemists.

[Package] Though their specialty is supplementation and they also have a small product range in store and online for transparent, hot and cold shakers, thermal flask-type bottles that will meet any demands gym goers or those wanting something a little more versatile.

The downside is that they only specialise in these types of products, it would be interesting to see if they can also expand into other niche markets, a kind of one-stop shop, e.g. gym meals, personal coaching, gym equipment, loyalty programs both online and instore. Other things like price guarantees, if a customer sees a product in another non-elite supplements store and can beat the price upon an evidence-based approach...

For those wanting a specialised user experience, would enjoy the multitude of benefits if all of their needs can be served in one packaged or tailored service.

[Pros(+) vs Cons(-)]

Pros(+) - competitive pricing against the competition - quality products - customer service and knowledge on the products - pricing (subjective)

Cons(-) - limited range of supplementation products - limited range on the types of products that needs expansion into other markets as above mentioned. - pricing (subjective)

[Final Thoughts] At the end of the day, it is a business that provides gym and sports-related products where other than customer service, the knowledge behind each product gives you as the consumer, a level of confidence that should be expected. Though I would rate this higher, if they would expand their business modelling to include some of the other suggestions in this review.

Displays price online with no note to say price is online only and then you go instore to purchase (so you can see quality). Firstly they dont display pricing in store and secondly, it is more expensive in store than online by a whole $5 each!! Its not much dollarwise but the principle of it still stands. I was sent a 15% sign up discount via… Read more

email, which couldn't be used in store. Staff did apply a discount anyway but still more expensive than the price advertised online. You can click and collect at online price and collect in 2-3hrs if in stock at the online price. Wrote an email and the response is "Our pricing may differ between our online store and physical Elite Supplements stores due to stock availability, promotional activities, and shipping considerations" This was not a sale item, on promotion or shipped! No reasonable excuse, just deceitful.

Absolutely poor customer service. I made a big purchase for some protein powder which was meant to come with a free 'lucky dip' gift. When I received the box there was nothing else in there other than my order. While its not a big deal, it is both disappointing and misleading to offer a free gift when you make a larger purchse only to not… Read more

receive it. When I contacted the enquiries email, the response was equally disappointing. The explaination was they can runout of the free items and put in a coupon in replacement. The two issues I have here are 1) there was no coupon in the box and 2) if there was, it probably means having to purchase more products to get any use out of it (read, more sales for them). When I replied that i didn't even receive a coupon, the reply was simply 'sorry again that this one missed the mark'. excuse me but what?

Again, while the bonus items are probably small in value, this company simply doesn't deliver what it offers and I feel the offer equates to a scam that they have a simplt out for not delivering, and that is sorry but they ran out of the product. Customer service at Elite doesn't offer service and isn't for the customer.

Good customer service in the Albury store. Pricing on the True Protein Bars has been inconsistent. First time I purchased them they were $5-, second time $5.75, third time $5.25, fourth time $5.99. Maple Movement EnergyGels on the shelf for sale but there was no Price for them on the system. That was frustrating. I hope you find this feedback constructive. Neil. Show reply

The lady i see everytime I go in is a very lovely, kind and understanding. She is willing to listen to give the best advice and products for the problem. Love this shop Show reply

Bella was really helpful and directed me to the exact products I was looking for, she was really outgoing and friendly. Would recommend to anyone in the Penrith area looking for a supplement store where they can ask for/receive solid advice on the products. Show reply

Every time I buy something, all the staff are very friendly, As soon as I entered the door, I saw what I wanted to buy, and I was very satisfied with the quality of the goods. enthusiastic and professional, which solves my questions very well. Show reply

The manager at your Cockburn store should be given a bonus. I’ve never known anyone that is so helpful and she goes the extra mile for the customer. Lovely girl. Show reply

​Elite Supplements is my absolute go-to. The team is always incredibly helpful, welcoming, and knowledgeable about the products. The store is easy to navigate, well-stocked, and the quality of everything I purchase here is top-tier. Highly recommend shopping here if you want an exceptional customer experience! Show reply

I was in a bit of a rush as i had a flight that afternoon. As always, all my questions were answered honestly and with my needs in mind. Will be a regular from now on. Show reply

Staff member was extremely helpful and knowledgeable, steering me towards the exact product I had searching for that would help me , have been served by several staff members over time and I can’t fault them , wonderful team members for the Elite brand name Show reply

Belmont is not our local Elite Supps store but it is by far our favourite! The team there are always super helpful, friendly, knowledgeable & genuine. Seb assisted yesterday and because of his excellent rapport building & product knowledge, I ended up purchasing additional products that I’m extremely happy with! Show reply

The store was easy to navigate, the staff were friendly and everything is high quality. Only issue I have is that the store itself is a little small and there isn't the greatest variety of protein. Only a small issue though, will be going back again soon! Show reply

Lily at Geelong sold us the white wolf whey protein powder in vanilla. It is delicious and I’m glad to have tried it. I previously only used Happy Way protein powder and had never found one as tasty and nutritious. I’m really impressed, thanks Lily! Show reply

I walked in and was greeted instantly. I explained my training history now and what was prior and had a good discussion surround my training. I asked many questions in which I was delighted in the answers I received. The support was very thoughtful and on point. Will be back again Show reply