522 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Elite Supplements is generally positive, driven primarily by an exceptional in-store customer experience and knowledgeable staff. Shoppers frequently highlight the helpful advice and welcoming nature of retail employees across various locations. However, a subset of online and delivery experiences reveals recurring frustrations regarding customer support policies and online ordering processes.
Excellent Service at Mirrabooka, Danny is really friendly, helpful & extremely knowledgable and I came back the next day to get more for the rest of the extended family!
I always leave Elite Supplements feeling better than I did walking in. 1 because of the wide arrange of supplements and accessories. 2 knowing i didn't pay excessively like other retailers(no names) and 3. The awesome service. Despite what kind of day they might be having. It's always nice to be served with such a kind, friendly and professional… Read more · 1
approach.. And no. Elite supps are not holding me at gun point to write this review or nor did I receive anything for it. •
Every time I shop here, it is very pleasant. The staff are very friendly and professional, and it is very convenient to see what I want to buy as soon as I enter the store. Show reply
Reviews with attachments
The staff in charge were very patient and presented me with several options and prices for the products. Show reply
First time in the port Macquarie store highly recommend Had everything I was after even got some lifting straps after needing some for a while!! Show reply
Very easy helped me pick a soy free protein powder Show reply
The best supplements in Town!! Also yummy!! Now it's ten words!! Show reply
My son has started lifting weight to gain some mass and muscle tone.Staff was very helpful and gave me some good advice and suggestions for him.He started using Emerald labs Lean Gainer and loves it as it is easy on the gut and has no fillers. It also has 3G of creatine so it’s a complete package for him. Show reply
First time visiting Mirrabooka. Danny was super helpful, not just for me, but to everyone else who was in the shop at the same time. Having a sample of the protein water was also helpful to make me feel confident in my purchasing Show reply
Products were just what I wanted, very happy with purchase.7 Show reply
Great service from Jordan the manager elite supplement Bendigo have a great team they are affordable and overall a great environment Show reply
I honestly felt good about going into the store at Elite Supps Kippa-Ring and the staff was super helpful with so much information and helped me answer to all I needed to know! I really appreciated that. Thank you once again!! Show reply
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Great helpful lady and plenty of choice Unfortunately just sold last product i was after loving all the flavour of fibre boost bars Show reply
- +1
Damaged product and disappointing response Ordered a 4.54kg ON Gold Standard Whey and it arrived with the bag split open and powder leaking into the carton. I immediately lodged a return and explained that I did not want another large bag sent through delivery and preferred a refund so I could purchase in-store. I was then told that my current… Read more
supply “isn’t something we’re able to account for.” Very disappointing response when the reason I’m without the product is that it arrived unusable.
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used though and needs to be disposed of, how can they accept money for a product that isn’t usable? I was advised they COULD have helped me but now it’s been… Read more
disposed of they can’t. I then replied & stated it hasn’t been disposed of yet so please advise my next steps? Another reply stating they stand by that they can’t help me as it’s damage due to transit/courier. So a $70 purchase not usable on receipt and no customer service at all to help their customer.
So beware- if you don’t add EXTRA insurance they won’t take responsibility for anything or provide any type of service to their customers. I will never order from here again.
Hi Stacey, We're sorry to hear that you were… Read more (+1 reply)
Elite Supps supplied the wrong product and then refused to properly engage with the issue. I ordered a product where the listing showed one flavour in the product image, Bronze Bombshell, while the text referred to Rainbow Warrior. I provided screenshots and the order confirmation showing the issue. Elite Supps repeatedly claimed I had selected… Read more
the wrong flavour, suggested I had failed to check the cart closely, and relied on the current webpage displaying correctly as though that proved the listing was correct at the time I ordered.
They ignored the substance of my complaint: that the product listing as a whole was misleading. They refused to provide a refund, replacement, or exchange, then closed the matter and refused further correspondence.
Very poor handling of a simple consumer issue. Reported to FairWork and ACCC.
Hi Mitchell, We’re sorry to hear you were… Read more
Received Emerald Labs Ashwagandha Gummies in unusable condition — melted, clumped, covered in white residue, and not fit for consumption. I contacted Elite Supps with photos and a clear refund request, but was given a generic excuse and no remedy. Products should arrive in acceptable condition, and this one didn’t. Disappointing experience.
Ordered a sauce from Elite Supps that arrived leaking due to a broken seal. The parcel itself wasn’t damaged and sauce had leaked inside the bag. Customer support refused a refund or replacement because I didn’t select their optional shipping protection at checkout. Disappointing experience over a $12 item.
Latest follow-ups
Excellent customer service and help with everything if you have a problem they can help and excellent with delivery Show reply
Follow-up · Excellent customer service and on time for delivery and always very helpful
Excellent service and pleasant staff also love product that i buy. Show reply
Follow-up · Still excellent company to deal with
Follow-up · Excellent company friendly staff
Friendly staff and decent gym bods or eye candy depending on the perspective . Either is a very good image for a supplement store The store was well laid out and the staff is knowledgeable Show reply
Follow-up · Bought NAC, magnesium glycinate, L-glycine and top ups for NMN and testosterone boosters. The store has a great range of these longevity and performance supplements that are high quality. This is my go to store for supplements
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Positive reviews
As Soon As I Walked In Grace Was There & Straight Away Asked If I Needed Any Help. She Was Beyond So Friendly & Helpful & Just Made Me Feel So Welcomed. She Is The Most Friendlist Staff Ive Come Across At That Store. Show reply
Great range of products, backed by staff who are friendly and knowledgable and happy to give advice as to the best products for my needs. I went in looking for some creatine and left with some good quality protein as well which so far has been easy to drink - I'll have to wait a bit longer for the results! Show reply
These guys are always so happy to see me when I come in and very pleasant remember my details and help with my needs. Highly recommend these amazing humans in Helensvale. Show reply
Negative reviews
OVERPRICED & no returns on unopened goods, buyers beware. Ridiculously overpriced compared to online options, if you're thinking of saving some time by going in store; think again. Bought creatine without checking online first and paid $100 for a kg, online the same kilo costs $40-50. If you're thinking of buying something, check elsewhere first… Read more
to keep these fellas honest, 100% markup is daylight robbery
Furthermore, don't be silly like me and don't give them your email and number, you will be spammed with pointless promos & messages.
Overall, leaves a lot to be desired, especially in a competitive market like supplements.
Hi there, We’re sorry to hear you were… Read more (+1 reply)
I thought I was doing the right thing by buying local in Albany. Big mistake! Short version: I was overcharged for the basic product I now buy at *half the price* at the local supermarket. Staff lacked product knowledge. Manager was very rude and immature when I queried the receipt amount versus the higher amount debited from my bank account. I don't recommend wasting your time, money or energy dealing with these people.
Hi John, We’re very sorry to hear about your… Read more
This review is broken up into a number of sections that will provide the user (you) to use your preferred browser's "Find on page" function to skip to the area of interest. [Summary] [Product/Service] [Package] [Pros(+) vs Cons(-)] [Final Thoughts] [Summary] I've been shopping at this establishment for years, and so perhaps my consumer… Read more
experience and review might be considered bias though I will attempt to remain subjective as much as possible.
I recently made a purchase and acquired some Creatine Monohydrate, and based on the direct questions I made to the sales person... "Is this a gimmick based on the claims?". And as a result, I decided to give it a go and make a purchase on the presumption upon perhaps a placebo noting that the product sold had higher absorption compared to other brands. The price difference was subject and decided to give it a try.
[Product/Service] These stores are franchises, and there are many of them around the country, each of them more or less the same and generally competitively priced while stocking specialised products that normally don't appear in supermarkets or chemists.
[Package] Though their specialty is supplementation and they also have a small product range in store and online for transparent, hot and cold shakers, thermal flask-type bottles that will meet any demands gym goers or those wanting something a little more versatile.
The downside is that they only specialise in these types of products, it would be interesting to see if they can also expand into other niche markets, a kind of one-stop shop, e.g. gym meals, personal coaching, gym equipment, loyalty programs both online and instore. Other things like price guarantees, if a customer sees a product in another non-elite supplements store and can beat the price upon an evidence-based approach...
For those wanting a specialised user experience, would enjoy the multitude of benefits if all of their needs can be served in one packaged or tailored service.
[Pros(+) vs Cons(-)]
Pros(+) - competitive pricing against the competition - quality products - customer service and knowledge on the products - pricing (subjective)
Cons(-) - limited range of supplementation products - limited range on the types of products that needs expansion into other markets as above mentioned. - pricing (subjective)
[Final Thoughts] At the end of the day, it is a business that provides gym and sports-related products where other than customer service, the knowledge behind each product gives you as the consumer, a level of confidence that should be expected. Though I would rate this higher, if they would expand their business modelling to include some of the other suggestions in this review.
Hi Milord Thank you for taking the time to… Read more
Recent reviews
I had a really positive experience with the team at Wetherill Park. From the moment I arrived, the staff were professional, approachable and genuinely helpful. They took the time to listen to what I was looking for, explained the options clearly and provided advice that was practical and easy to understand. What stood out most was their… Read more · 1
knowledge and willingness to go the extra mile. I never felt rushed or pressured into making a decision, and I felt confident that I was getting honest, professional advice.
The level of customer service was exceptional, and the staff made the whole process straightforward and stress-free.
I would definitely recommend the Wetherill Park team to friends, family and anyone else looking for knowledgeable professionals who actually care about helping their customers.
The first time I went into elite I went looking at pre’s then after a worker Bre, got done serving a customer she came up to me and gave me some of the best advice I’ve ever heard.she put me on the right stuff and explained to me exactly what they do and how to take em. without Bre I wouldn’t look like what I do now, in that I have come back many… Read more · 1
times since even with a mate and have learnt lots. if ever the case I have a mate that needs help getting started at the gym or with anything fitness related I know exactly where to go and in the case she’s working ,look for.
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Hi Jithu We’re sorry that your order arrived… Read more