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Ordered a bundle a month ago and I still haven’t received it. Two of the items were out of stock however they allowed me to purchase the bundle online and didn’t say there would be delays. They would not split my order and send me the products that were in stock which is ridiculous. Each time I emailed I was told it was arriving by a certain date and it kept getting delayed. I would recommend paying a little extra and purchasing elsewhere.
The first time I ordered with Elite it was great. But this time is horrible.
Same day shipping dispatch claim is dishonest/stock levels incorrect
I ordered 3 items based on the guarantee they would send the order same day (was tossing up buying in store or online for this reason). After the payment had cleared I received an email saying that due to COVID there will be 2 - 3 days delay in sending out which is fair enough however why does this message only show after I've already paid? This is very misleading.
2 days after ordering I receive an email explaining that one of the items I ordered is out of stock and now the order will take 14 business days to arrive. Future shoppers should b...e aware that the claims made on the website, including stock levels aren't correct. Finally, after informing me of the delays they only offered a store credit, no refund was offered which is not helpful as I will need to go in store to buy these items and have no future plans to use this website.
Fantastic service, friendly and very helpful.having been going to elite for years and haven’t had one bad experience
It was super easy to find what I needed and if I couldn’t find it the team at elite we’re great
The reviewer stated that an incentive was offered for this review
Elite formulated supplementary sports food
I do not recommend this herbal supplement! It gave me a very upset stomach and headache, the salesperson was very pushy, the product has side-effects for me, it’s expensive and it does not work like the salesperson promised! Be careful of marketing gimmicks and don’t waste your money on this herbal product.
X50 Protein Powder
The X50 protein powder is 100% worth it! It provided energy and made me more full then usual, compared to other protein varieties. I do recommend this to promote lean muscle growth and fat loss! The only problem is the cost, which may come quite expensive to some.
- Verified customer
It’s been almost 3 weeks
Ordered from elite supps twice, wanted to support them and be a regular customer, 1st time it took about 5 days and it’s arrived 2nd it’s been almost 3 weeks now and still nothing, not even an update, both times I ordered were during stage 4 restrictions too so they can’t use that excuse, I will not order from them again I am really disappointed with the delivery time and still don’t know when my supplements will arrive.
Zero communication. I ordered over $100 worth of product from this site because they boldly advertise same day dispatch. It took 5 days for me to receive my dispatch notification. During this time my phone calls, private social media messages and emails were unanswered and my social media comments deleted from their social pages. I received no apology and no explanation as to what went wrong. I will revert back to Fit Nutrition now as they provide friendly customer service, competitive prices and free samples but most importantly they don't make false claims and then ignore their customers.
Will never order again
Wish I could give negative stars, I placed my order on the 6th it's now the 17th, I just got an email tonight saying they didn't have 1 of my products in stock and they're willing to give me a store credit if I don't want the product anymore, I've waited 11 days for my stuff to arrive only to be informed that my order isn't even shipped yet...then to only be offered a stoee credit, that's pathetic, will never be shopping here again and shouldn't have ever changed from Nutrition Warehouse, would've had my order in 2 days max, why would I want a store credit if it's going to take me a month to get any products, please never order from this site because a few of the other reviews have been absolutely spot on, seriously pathetic service...
Ordered an item to only find out its out of stock 10 days later
Ordered a protein powder shake to only find out its out of stock after waiting for it for 10 days later, expecting it to arrive any day. How would they only find out they are out of stock after 10 days? Very disappointed by their stock management and service.
Lack of customer service and no customer care
I placed an order and got the incorrect item, under what I paid for.
Have emailed. Live chat. Messaged. Etc. Awaiting contact. Even asked for an update. Nothing
First time ordering. WORST SERVICE.
I am out of pocket without return contact
Good customer service
It took a while to receive my order, but I believe that was out of their control given the lockdown in Victoria and AusPost being inundated with deliveries.
As my delivery was taking a while, I emailed regularly and someone always replied and offered to assistant in any way possible. They lodged a claim with AusPost and then sent me tracking details so I could monitor it. Really positive customer service experience.
Absolute Joke of a company
Placed my order 21/7/20 received an email 24/7/20 to say my order is delayed (Website says same day dispatch but that did not happen) Received my damaged goods 31/7/20. Emailed them only for them to advise because I had not purchased insurance they cannot help me, so purposely pay you more money upon my initial order to make sure it arrives in one piece. The postal bag and the initial protein bag were both damaged. Elite Supps are beyond a joke and after reading all the reviews I can understand the frustration the emulates from all their previo...us customers. I actually purchased protein powder with another online company which came in cheaper and my package was at my doorstep within 24hrs of placing my order without any issues at all. I definitely will not be using Elite Supps ever again, I also will be referring all my family and friends to another supplier. If I could review zero I would. Never again
No Customer service, Dont answer their phones, Dont respond to their emails
I made two orders and only one arrived which had 2 products missing..Their "Mistery boxes" are waste of money. You are paying for promotional carcogenic plastic shaker and 2 marketing simples. Tried to called them about the missing order but they dont answer. Their phone just keeps ringing and then stops. This happened each day for 25 days. I emailed them about missing products and the order but no reply. I do not recommend this online store.
Misleading. Takes ages to reply to emails.
I ordered my items 18 days ago,never got an email to even say it got shipped. I had to send 3 emails requesting my money back, before I got a response that my order didn't sync with the system. They didn't seem bothered by it like I was. All I was then told express for free which didn't make the order arrive quicker. Nothing to compensate not even a decent apology. I ordered online due to lock down but I definitely won't order again from here.
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