I found them to be rude and unhelpful
I contacted Ember Plumbing to assist with a job. They replied essentially implying that they wouldn't fix another plumbers 'mistakes'.
This was a renovation, things as you would expect pop up that you may require assistance with. The existing pipes (20yrs old) needed to be moved to fit a NEW cabinet.
The response received: "If it was a small tap service we could have squeezed it in. That will be a couple of hours work that another plumber has stuffed up so you should probably get them to fix it"
This was after offering assistance then not re...plying once information was sent/received. The above was received after I sent question marks. Firstly. Could have stated the job was too big in the first place, rather than not replying than when they did, doing so with the above. Secondly. If they don't fix the work of any other plumbers, why are they in this field at all? How am I meant to know who the plumber was 20 odd yrs ago? I wasn't impressed.
- Verified customer
First Class Job, Very Reasonable Prices. Highly Recommended
Dylan and co installed new hot water system at best price. Excellent workmanship, very neat and clean.
They subsequently detected an inaccessible gas leak, probably under the concrete floor, may have been leaking for years.
Dylan then came back with team to run new gas pipes to all points, tested and approved by gas authority.
I have used several plumbing companies over the last 30 years and Ember P&G are the best.
Professional, knowledgeable and good price
Dylan's quote was about half that of [Company removed] and no call out fee. His 1st visit was to confirm my 15 year old hot water system needed replacing, so he wrote out a detailed quote and organised a date to install. There was no charge for that visit. 2nd visit he arrived on time and installed the system, cleaned up and took old system away. He did a great job and I highly recommend him. Also, the electrician Dylan used was good. Luke let me know that the previous electrical work I'd had done in the ceiling didn't meet regulations, so I could follow that up.
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