Harry S
Harry S

I have EMILIA MOD E1865 MVI full gas top and oven purchased 2009 has been a great unit the Gas Top works perfectly but the Oven won't stay on unless you hold the oven knob on the I replaced all other Knobs which I purchased from Emilia at Auburn but the Knob for the Oven didn't work I even think the store person told me it might not be compatible Anyway I need to get a replacement or a Gas Techo to fix Thanks Chris

Dave
Dave  

The knob is defective, closes the gas off when you release it

Emilia
Emilia   DM   

Hi Chris, Could you please email your contact details to info@glemgas.com.au one of our team members will reach out to assist with your enquiry.

Jeremy C.
Jeremy C.

I have an Emilia gas oven model DI664MVIB3, years without issue but now the oven gas won't stay on without manually clamping the knob in. Have cleaned and replaced the springs in knob but no luck. Any ideas

Kim
Kim

Hi i have an Emilia gas cooker, Model - D1865MV14. I have had intermittent problems with the oven extinguishing randomly over the last 12 mths or so. But i can no longer get the oven to stay ignited once i stop pushing the ignition button. With the ignition being pressed, i can hear the click of the igniter, and the quiet 'whoosh' of gas, and the oven starting to warm, but as soon as i release the igniter, there is no oven warmth nor working gas jets. How can this issue be resolved. thanks Kim

Emilia
Emilia   DM   

Hi Kim, we're sorry to hear you're having issues with your gas cooker and would like to help resolve this for you. Could you please email our customer service team via info@glemgas.com.au and include your name, details of the issue and the product code? Thank you.

Jeremy C.
Jeremy C.  

I have the exact same issue, tried replacing knobs and springs but I'm stumped, did you get any help?

Andrew H.
Andrew H.

Hi my oven ( 3 years old ) with average use has stopped working . The ignition lights the oven but all shuts down when you release the ignition. All 5 burners on top can be used at same time so I know there is gas to product. Any ideas ?

Dave
Dave  

You must have a different EL865MVI, ours had gas tops and an electric oven

Natale W.
Natale W.  

I have a gas top and oven- my oven sopped igniting after 3 years and despite 4 repairs it still doesn't work.

David R.
David R.

Changing jets to LPG gas ,, no problem Changing the 5 top burner jets , just need location information for the 6th largest jet please

Emilia
Emilia   DM   

Hi David, please contact us on 1300 307 917 so our team can discuss. Thank you

Mala S.
Mala S.

How to remove the top glass lid

Dave
Dave  

Mala, we owned the glass topped Emelia stove for more than 15 years and never had reason to remove the glass top. Why do you wish to do so?

Emilia
Emilia   DM   

Hi Mala, please contact us on 1300 307 917 so that we can discuss this in more detail. Thank you

Steve P.
Steve P.

How you replace door springs

Dave
Dave  

Very carefully after loosening door mounting brackets, have long arms, stand well back - or get somebody else to do it

Emilia
Emilia   DM   

Hi Steve, for assistance in replacing the door springs please contact us on 1300 307 917 or email info@glemgas.com.au

Julie
Julie

Trying to find a set of knobs for my Emilla model no el865mvi cant read mine at all now

Dave
Dave  

Get in touch with Emilia (SMEG) and see if they can supply you with s new set of stickers

Jane F
Jane F

What oil is suitable to use for roasting? The instruction manual states “DO NOT USE polyunsaturated oils with cooking in the oven”.

Belinda L.
Belinda L.

Hi I cleaned my stove top on this oven today, ie taking off all gas parts and cleaning them and the surface well. Now the cooling fan has come on and won’t turn off, how can I fix this pls?

Emilia
Emilia   DM   

Hi Belinda L. - please email your contact details to our customer service team via info@glemgas.com.au. They can put you in touch with a service agent who will be able to assist. Thank you

Keith
Keith

The gas knob keep falling off, it does not stay on why please. Keith.

Emilia
Emilia   DM   

Hi Keith - please call our customer service team on 1300 307 917 to help troubleshoot this with you. Thank you

Matthew T.
Matthew T.

Hello. Cant seem to light the oven. Tried auto ignite, manual ignition switch and putting match near holes in base. Can smell gas. Hobs ignite fine. New house so not familiar with operation. Tia

Emilia
Emilia   DM   

Hi Matthew T - please call our team on 1300 307 917 for assistance and troubleshooting. Thank you

Tony L.
Tony L.

Is it normal for the oven fan to force air through the top of the oven door when fan force being used

Emilia
Emilia   DM   

Hi Tony L - could you please call our customer service team on 1300 307 917 so we can help to troubleshoot this with you? Thank you

doug
doug

Electric grill has stpped wlorking on my upright cooker Doug

Emilia
Emilia   DM   

Hi doug - please email us at info@glemgas.com.au for assistance with this. Thank you

Maria R
Maria R

Hi, I have some really annoying problems with the hinges of my oven door. Seems that there is a big problem with this product, reading through these reviews. Is there a solution for the hinges that gets stuck when opening and closing the oven door when it is in use? Thank you.

Emilia
Emilia   DM   

Hi Maria R - please call us on 1300 307 917 to help you find a solution. We'll run through a few questions over the phone. Thank you

Natale W.
Natale W.  

same

Helen
Helen

What are the 3 little knobs on the left of the oven please I don’t have a Manuel and how do you grill on it

Emilia
Emilia   DM   

Hi Helen - you can request a pdf of the manual by emailing info@glemgas.com.au - or please call us on 1300 307 917 for further assistance. Thank you

John A
John A

We have Emilia Upright D1865MVI-1 -SERIAL 10843274 The ignition switch is not working - how do we go about fixing it? With Thanks, john

Emilia
Emilia   DM   

Hi John A - please contact our customer service team on 1300 307 917 for assistance with this. Thank you

Dugald MacTavish
Dugald MacTavish

Hi, I have a Emilia EB534El dual fuel about 11 years old. Electric oven gas top. After my wife cleaned oven and took knobs off and put back together the oven now shorts out when turned on. The left side knob to turn on and adjust temperature normally has no light on. Now when in off position the on light is on when off. Then when you turn on the fuse blows. Any help appreciated. Dugald MacTavish

Jay
Jay

For those that replaced the door hinges, what was the cost (and part if you know)? Also, anyone know if fixing the cooling fan is easy (professionally), or is this also expensive?

Roni
Roni

Hi gas won’t ignite on cooktop what do I need to check

Emilia
Emilia   DM   

Hi Roni - please call our customer service team on 1300 307 917 to assist with this over the phone. Thank you.

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