The customer service experience with Emma was not good.
To start with, I was not given a choice in delivery day/time, so assumed it would come via standard post (i.e. could pick up from an LPO if I wasn't home at time of delivery). However, a courier randomly turned up one day when no one was home, and the company did not offer a redelivery service (like DHL or Toll do). I then went back and forth for nearly two weeks with Emma to organise re-delivery. They promised delivery on a certain day TWICE and the pillow never arrived. The pillow final...ly arrived 48 hours after the second day/time we agreed on. Luckily someone was home at the time.... The pillow itself is poor quality. The cover is nice and soft, but the pillow is very firm and does not feel very luxurious at all. I prefer a firm/high pillow, so it is saying something that it is too firm for me. It is so huge I couldn't even get it into my standard sized pillowcase. I also own a Koala pillow, and while it is also firm and high, feels a lot more comfy and luxurious. I decided to organise a return as part of the 120 night free trial, and they told me I had to dispose of the pillow via the council or donate it to an op shop. Only problem is, most charities don't accept bedding for hygiene reasons. Thankfully I found that the Salvos take pillows in good condition. I believe Koala arranges pick-up and then passes it onto a charity with whom they have a partnership with. Emma's method would result in a lot of pillows just being thrown out, which is very wasteful. The refund came through fairly quickly though, which is a plus. Overall, not a great experience. Poor quality pillow and not great communication.
Purchased in June 2021 for $79.00.
Very good supportive pillow, helps ease neck and shoulder pain. I'm a side sleeper and find this is really comfortable. Good value and very quick same day delivery. Easy washable cover
Purchased in April 2021 for $90.00.
Perfect night sleep
Great pillow. No longer having neck pain. Love the customisation to suit different sleeping postures. Like the material construct and hassel-free delivery. Have recommend it to family and friends. Bought 2 of these.
Purchased in April 2021 for $64.00.
Finally found the pillow I need!
Really great. No more neck and shoulders pain throughout the day, and what I like the most is that you only need to use the one pillow. I kept buying ‘comfortable’ pillows before this one (feather and microfibre) that felt really nice at the store, but once I put my head onto them they turn into thin paper. Using one was uncomfortable as it felt like I was using nothing at all and using 2 or more was uncomfortable as my neck was tilted up all night and I would wake up sore. Finally with emma since I’m a side sleeper I just have to use it as is and it is really soft and comfortable yet it doesn’t shrink at all when you put your head onto it! Great buy.
Very comfortable pillows, firm without being too hard or soft, we have been sleeping very good since we started sleeping on these pillows and have not woken with sore neck or shoulders as we did before
Purchased in April 2021 for $80.00.
A great addition to the bedroom
Was looking for a new pillow and purchased the Emma Foam Pillow. We've found it supportive and comfortable and the perfect combination for a good night's sleep.
Will purchase it again and recommend it to family and friends.
Purchased in April 2021.
I initially slept with this pillow on my old mattress and was not sold, but now I sleep with both pillow and mattress and I no longer have a sore neck or shoulders
Purchased in March 2021.
The reviewer stated that an incentive was offered for this review
I first purchased an Emma mattress and was so happy with it decided to also try the pillow. It is great I have had a bad neck for many years & find purchasing a good pillow is always risky especially if you cannot feel it first. I love my pillow it is just right for me. Perfect mattress & pillow my sleep has definitely improved! Thank you.
Purchased in March 2021 for $82.50.
I purchased pillow at same time as mattress and both arrived promptly- next day! Odour hung around for a little bit but the pillow was just perfect for me as a side sleeper. Only purchased one in case it wasn’t any good but now wish I had purchased 2.
Purchased in April 2021.
love that fact that you can adjust the pillow to suit you and it washes up great, husband doesn't snore as much now. We both love the pillow. highly recommended
Purchased in March 2021 for $180.00.
Very comfy, I am a side/back sleeper, perfect height when all three layers are in. Got one for my toddler for whom one layer is perfect. Feels firm and feels like it will not lose shape unlike other pillows I had before. Very happy and would buy again.
Purchased in March 2021.
Beautiful to rest our heads on!!
When we purchased our new Emma mattress, we decided to also purchase Emma pillows. We are extremely happy with the quality & comfort. Both of us enjoy a great night's sleep on our Emma mattress & pillows.
Questions & Answers
What are the dimensions of the pillow (or pillows), please? (I need in particular to compare height, and firmness too.) Or do you only have one type?
Hello, thank you for your question! We currently only sell the Emma Foam Pillow, and the dimension is 70x40x12 cm. The unique feature of our pillow is its customisable layers which enables you to find the perfect combination of height and support. We recommend that you give our Emma Foam Pillow a go with its 100-night trial which should be ample time for you to discover whether its a good fit for your sleeping needs.
Thanks for your reply to my question. So, is that 12 cm referring to when the pillow has all the inserts, or which one? Do you have a phone number for customers to contact you? (I couldn't find this on your site either.)
Hello, yes you're right, 12 cm is the height of the pillow with all inserts. We currently don't have a phone number customers can contact, but you can always contact our Support Team over at <email@example.com> for any questions or concerns.
Do you need to use a pillow case with this pillow?
Hi Annie, thank you for your question! You may choose to use a pillow case with the pillow but it is not required as the cover is removable and washable.
Get an answer from our members and Emma Sleep representatives
|Dimensions||700 x 400 mm|
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