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Pros
- 4 reviews
- Verified
Best pillow ever for me, not so much for my partner.
I purchased two of these pillows and it was absolute perfection for me. The soft side and firm side options sealing the comfortability. It is a pillow that stays nice and cool while providing ample support for the neck. I've finally started sleeping well. Unfortunately for my partner, the pillow is too high and despite many attempts she could just not find a way to sleep without waking with a headache. She was very disappointed to conceded defeat but very relieved to know that she can return the pillow for a refund. Both of us will speak highly of koala and their products to anyone.
Purchased in at Koala Living Online Store for $150.
- Value for Money
- Incentivised Review No
- See all answers
Review collected in partnership with Koala
Worth every cent
I LOVE this pillow. So supportive of your neck. Plush but firm, can highly recommend. I don't have 30 words to say how good it is, it's just really really good.
- Incentivised Review No
Love this pillow!
I was unsure whether or not I would enjoy this pillow, as it is quite high profile and I usually prefer a lower profile pillow.
However, I was pleasantly surprised. The contours of it are amazing, and are very supportive where needed the most.
It gave me a very comfortable nights sleep, and felt very refreshed upon waking. You can certainly tell that it is a well made quality product.
Usually, I sleep very hot however I found that this was not the case with my new Sleepmaker pillow. I didn’t feel the need to keep rolling over to escape the heat on my face. It was a refreshing change. I am very happy with my new pillow, and will be recommending these to my family and friends.
The reviewer stated that an incentive was offered for this review
- 58 reviews
- 41 likes
Not worth the money
I got two of their pillows, one for my husband and one for my daughter. My husband said it's fine but definitely not worth the price tag. My daughter didn't like hers so it's on the rubbish pile when the hard rubbish is collected soon.
If you're in the market for a new pillow, sure, these might be OK but they are very expensive and honestly not worth the hefty price tag.
- Value for Money
- Incentivised Review No
- 2 reviews
“Secret Santa”present...surprisingly pleased.....
Received this as my “secret Santa” after obviously complaining too much about my sore neck. Pillow is very well made, comfortable and supportive. I like the fact that it is double sided ..softer one side and more supportive on the other...It also cured my allergy that I get with feather pillows...it appears to be filled with high quality latex. and comes with a good quality pillow protector..all on all very impressed and was surprised at the very reasonable price tag compared to the cost of other high quality pillows....will also purchase one for my husband who also has neck issues...
Purchased in .
- Value for Money
- Incentivised Review No
Find out how Koala Pillow compares to other Pillows
Know better, choose better.
- 8 reviews
- 8 likes
Too high and you may grow old waiting for the refund.
We purchased these pillows after reading the many glowing reviews. Definitely a quality item but they were just way too high for both me and my wife and found sleep really challenging. I appreciate that many people will really love these pillows and we are all different in our needs, however they just didn’t work for either of us. Probably the most disappointing part was the poor customer service when requesting specific info on returns and the near 2 month delay in refund. We did get our refund eventually but I do think 2 months is an extraordinary time to wait for the refund. Overall quality product but they really need to work on their back end if they want to deliver a reasonable customer experience.
Purchased in .
- Value for Money
- Incentivised Review No
- Pre-existing Neck / Back Issues No
G’day Guy3030,
We’re crushed to hear the pillow wasn’t for you, but hearing how long it took to get your refund is absolutely shattering - two months is far too long and it’s not ok by us. ...
Read more This isn’t the Koala way, mate - the returns process should be easy peasy and we’re keen to hear more about what happened and do something special to make this up to you! We’re scouring our system to match your details to an order, but we’d love it if you could get in touch so we can make sure we’ve got the right you! If you could shoot an email over to support@koala.com with “Product Review” in the subject line, or hit the “Chat” button on this page to be connected with our Customer Care legends, we’ll turn this around for you in no time! The Koala Dream Team- 8 reviews
- 5 likes
Disappointing. Maybe Ok if you like high pillows
I've had issues with my neck for a while, read good things about this but alas it's all marketing, it's a very large pillow, barely fits in to a pillowcase, and is so high your neck is always at all uncomfortable angle. Disappointing. Hasn't improved anything, not sure if it's made it worse yet
Purchased in for $100.
- Value for Money
- Incentivised Review No
- See all answers
Sleeping much better now
Very happy with this pillow - my sleep has improved enormously. It took a couple of weeks to get used to: initially I found the high profile uncomfortable and it had an unpleasant chemical smell. I was actually on the verge of returning it. But the smell dissipated after a few days, and once I got used to the feel of the pillow, it was brilliant. Very comfortable and I’m sleeping a LOT better than I have in ages. Glad I didn’t send it back!
Purchased in .
- Value for Money
- Incentivised Review No
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- 2 reviews
Sooooooo great!
I've never been a fan of memory foam pillows, but this is a perfect hybrid.
It's very high and supportive, which is great for side sleepers. The pillow has the perfect combo between soft/luxurious, and firm/supportive. There is not really much difference between the soft and firm sides.
I also find it keeps me cooler during the night.
Delivery was fast and communication good.
Only downside is it is a bit too large for my standard pillowcases.
- Value for Money
- Incentivised Review No
- 2 reviews
Improved quality of sleep
This is a comfortable and supportive pillow that has made a big difference to chronic pain caused by osteoarthritis in my shoulder and neck. I’ve tried and discarded lots of pillows before this. It has improved the quality of my sleep.
Purchased in for $150.
- Value for Money
- Incentivised Review No
Find out how Koala Pillow compares to other Pillows
Know better, choose better.
- 3 reviews
Ow!!!
This pillow really really hurts my ears so sleeping on it is impossible. I gave it time to soften up but it never did. Not comfortable
at all for side sleepers
Purchased in .
- Value for Money
- Incentivised Review No
G’day Sam,
We want you to be having sweet dreams, not sore ones! A night of tossing and turning is rough to say the least and we want to make sure your ears are kept as cosy as can be while you’re sleeping. ...
Read more We’re so disappointed to hear you’re not having the perfectly comfy night’s sleep we were hoping for, but we know everyone’s different and that’s exactly why we have our 120-night trial in place! We’re scouring the sea of Sams in our system so we can get in touch with you to fix this up, but if you could please reach out to our awesome Customer Care team on 1800 575 337 or at support@koala.com, we’d love to chat with you and get you on the way to having those sweet snoozes. The Koala Dream Team- 2 reviews
- Verified
Comfy & Great for Skin
Super comfortable and supportive. I bought this to help with my allergies and eczema and it has made a huge difference in improving the quality of my skin and sleep.
- Value for Money
- Incentivised Review No
Review collected in partnership with Koala
Not Worth for the money
Started good and went ahead to buy another 2. Unfortunately, they went flat so quickly. When I attempted to return them, They asked me to take a picture with watermelon on top of them. I found this to be ridiculous and so much hassles. Don’t buy. Not worth of your money.
- Value for Money
- Incentivised Review No
G'day Len,
What starts good, should stay good. Long after your 120-night free trial! We couldn't agree more that unfortunate flatness just isn't good enough, neither is a hassle to get your 5-year wa...
Read morerranty sorted. So guess what, we've improved this process and aimed for absolutely easy-peasy. While at the time we thought a Watermelon was a sweet example to help customers find something around their home, you know what's better? Not having to worry at all.Find out how Koala Pillow compares to other Pillows
Know better, choose better.
- 37 reviews
- 20 likes
- Verified
Pillow didn't work for us, but customer support was excellent
My wife and I tried these pillows for a couple of months but they are simply too high for us, for all sleeping positions. They prop our heads too far up when we sleep on our backs, and the firm edge pushes too hard into our necks when we sleep on our sides. We both found the soft side the least uncomfortable, but there was no getting around the height of the pillow.
The included pillow case feels like absolute heaven, but my buzzcut started tearing it to fluffy shreds after just a few weeks. When those were in the wash, we put standard pillowc...
Read moreases on and realised the pillows were even more uncomfortable. The pillows are really at their best with the included pillowcases only. The excellent customer service were quick to give us return instructions and they have now been sent back for a full refund. Fun fact: you can fit 2 pillows in 1 box.Purchased in at Koala for $135.
- Value for Money
- Incentivised Review No
- Pre-existing Neck / Back Issues No
G'day chylld1!
We must say, this is a super valuable review, thank you for sharing your honest feedback and tip too!...
Read more Firstly, it means a lot to hear we're holding up the customer service bar, nice and high as can be for you! We're over the moon to hear your return was easy-peasy and hassle-free. Secondly, that's a brilliant fun fact for any other customers out there :) We can't lie that we're not disappointed this wasn't your perfy (perfectly-comfy) fit, but thank you for giving them a go! We're also really appreciative that you let us know how you went and your thoughts on the product too. If we can help you and your home with anything else at all, we'll be here for you on 1800 575 337 or drop us a line at support@koala.com :) The Koala Dream Team- Verified
A Fantastic Pillow, ive not sleep so well in years and have had no neck pains in the morning, excellent.
A very Comfortable pillow and very supportive on my neck, ive not slept so well in a long time, the koala pillow has been a real blessing to me and ive been sleeping much longer with out tossing and turning.
Purchased in at Koala Online Store.
- Value for Money
- Incentivised Review No
Review collected in partnership with Koala
Questions & Answers
What is the difference between the Breeze Pillow and The Koala Pillow? Which pillow is recommended for neck and back pain (side sleepers)?
G’day Karl,
Great question - thanks so much for asking! ...
Read more There are a few key differences between The Koala Pillow and the Breeze and hopefully this’ll help you find your prefect fit! While they’re both designed for back and side sleepers, The Koala Pillow sits a little higher than the Breeze with a mid-high range, whereas the breeze sits in a low-mid range. The Breeze is stuffed with some extra goodies too, like phase changing technology to help you regulate your temperature while you’re snoozing and zoned memory foam to give you all the comfort and support you need, wherever you need it! We know it’s a tough choice so we’ve created a nifty little quiz to help you make the right choice, which you can see here: https://koala.com/en-au/pillow-quiz If you do end up choosing the one that’s not your perfect match, don’t forget about our 120-night trial - just send it back to us for a full refund! We’d love to help you choose the right pillow for you, so if you have any further questions we’re all ears! Just give us a buzz on 1800 575 337 or pop an email over to support@koala.com, otherwise hit the ‘Chat’ button on this page to be connected with our Customer Care legends :) The Koala Dream TeamLove dealing with the Koala team, always prompt and helpful!
Clarification time :-) on the website the height for both the pillows are the same i.e. 15 cms, so how is the Koala pillow higher profile than the Breeze?
Looking for a pillow that helps with keeping cool Does your pillow apply
It doesn't make me feel warmer, but it's not a cooling pillow either. It is a very high profile though so as long as you like high and firm pillows you'll be ok
G'day Colleen,
Our pillow is well ventilated to make sure there's tonnes of airflow to help you have a good night's sleep, and we use gel-infused memory foam to help move moisture and heat away from your head as you're snoozing :) ...
Read more You're covered by our 120-night trial too, so if you give it a go and find it's just not for you, you can return it - easy-peasy! Just get in touch if you need a hand - we're here to help! Give us a buzz on 1800 575 337 or shoot an email over to support@koala.com, otherwise hit the 'Chat' button on this page to be connected with our Customer Care legends. The Koala Dream TeamHey Koala,
Your site says 1 year warranty for the koala pillow but I've seen reviews saying it comes with a 5 year warranty. Thought I'd let ya know as it's really confusing, hope you can update the site soon!
G’day Stefan,
Wow, what an eagle eye you have! Thanks so much for spotting this - we’ve let the team know and we’ll get this updated ASAP! ...
Read more If there’s anything we can do to help get you as comfy as can be just let us know by shooting us an email at support@koala.com or just hit the ‘Chat’ button on this page to be connected with our Customer Care legends :) The Koala Dream TeamGet an answer from our members and Koala representatives
Details ·
Features
- Made with gel-infused memory foam, the Koala Pillow is designed to stay cool by keeping heat and moisture away from the body.
- A Tencel wood fibre cover absorbs moisture to help achieve a dry and cooling sleep. It’s also machine washable, which can save time and hassle.
- A firm pillow edge is designed to support the neck in different sleeping positions.
- The Koala Pillow comes with a 120-night trial, allowing you can return the pillow after the trial period is over for a refund if you’re not happy with it.
Points of Praise
- The Koala Pillow is both comfortable and supportive, with reviewers stating that the firm side in particular is good for supporting the head and neck during sleep.
- The ability to choose between a firm or soft side was an option that was appreciated by reviewers.
- More than one reviewer was uncertain about forking out $160 for a single pillow, but the majority were glad that they did. Considering how supportive the pillow ended up being, it offered undeniably good value for money.
Something to consider
- The Koala Pillow is designed with a high profile. It has a thickness of 15.5 cm, which may be experienced as uncomfortable for some people, due to the pillow being too high from the mattress surface.
Category | Pillows |
---|---|
Price (RRP) | $170.00 |
Shape | Standard |
Cover Material | Polyester |
Dimensions | 150 x 390 x 720 mm |
Machine Washable | Cover |
Manufacturer Warranty | 1 year(s) |
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G’day,
We’re gutted to hear your pillows weren’t everything you hoped they’d be, but thanks for giving them a red hot go! ...
Read more Everyone’s different - one person’s cloud may be another’s rock, and that’s exactly why we have our 120-night trial period, so if you’re just not loving your pillows you’re welcome to return them for a full refund :) We’re keen to reach out to get the ball rolling on that for you, but we’re not having any luck finding you in our system with just your username. So we can get you sorted, just pop an email over to support@koala.com with “Product Review” in the subject line and we’ll keep our eyes peeled for it and get in touch as soon as we spot it :) The Koala Dream Team