Absolutely Dreamy Pillows
We both have koala pillows now as the soft/hard flippability (?) means they're perfect for different sleep styles. Super soft and yet still firm enough to provide perfectly comfortable neck positioning. Breathable and supportive, providing just the right amount of feedback to proprioceptors to facilitate deep sleep. Legit best pillow I've ever had. And the surprisingly delightful unboxing experience... oooh it's worth it just for the packaging. Gold customer service throughout and ethical manufacturing/recycling to boot. 12/10.
Purchased in December 2019.
Really surprised at how good this pillow is. Neck pain all gone and sleeping much deeper and better
After 2 years of using a Micro Cloud pillow, i switched as it was only lasting me 12 months before sagging. Before that, it was wool pillows, latex pillows, feather pillows. You name it, I tried it...
I was very sceptical about the Koala pillow and at $150 it definitely wasn't cheap but given the returns policy, it seemed cheaper than buying a bunch of pillows that doesn't feel comfortable and you are then stuck with.
I am only 45kg so at first sight, I thought the pillow was far too high but was surprised that the soft side offered the perf...ect support for my neck. It still feels a little high when you first lay on it but then it sinks to the right level. A few nights went by and I still couldn't believe that I had no neck pain and I was sleeping a lot deeper. It's been a couple of months now and my Fitbit is telling me I am sleeping better than I ever did before and I am waking up pain free and rested. I didn't actually believe it when people raved about this in their reviews but having now experienced it myself, I am a Koala covert.
Purchased at Koala for A$150.00.
Really comfortable - great support for my neck
Purchasing this pillow has made such a difference to the quality of my sleep. I highly recommend it to anyone wanting a supportive pillow. I was initially concerned about the cost, but it was worth every dollar
Purchased in February 2020 for A$139.00.
Perfect pillows in a hurry
When I needed 4 new quality pillows in a hurry I bought Koala pillows because they would deliver that day. The pillows arrived individually packaged in baby blue cardboard boxes that played Brahms lullaby on opening. The pillows are well made and supremely comfortable Sleeping is much better since the koalas arrived. Recommended
Purchased in March 2020 for A$200.00.
Best pillow ever
Worth the price. So good for my sore neck. Very comfy and supportive. I wake up in the morning with less pain. I liked the trial period offered too, good peace of mind when spending more $ then I usualy would
Purchased in December 2019 at Internet for A$150.00.
Best pillow I’ve ever purchased
I suffer from neck issues and would always wake up with a sore neck, I wish I purchased this sooner. The Koala pillow is like sleeping on a cloud. Wish I purchased sooner
Purchased in February 2020.
- Verified purchase
Bye bye Neck and Back Pain! Thanks Koala
I have tried many pillows but after 2 weeks with my Koala pillow not only i fall asleep quicker but my neck pain and back pain are gone. I used to wake up in pain in the middle of the night but not for the last 2 weeks.
But what blew me away was the customer service, best i have had in a while! Delivery was only in less than 3 hours!! Amazing!!
Thanks so much!!
Purchased in February 2020 for A$127.00.
I waited for two weeks before leaving a review,so I could make sure that this pillow did indeed do what it promised.
I have cervical arthritis and have struggled for years with finding the right pillow . I have tried so many different pillows , from micro beads , to buckwheat , memory foam , latex the list goes on.
I imagine that I have spent hundreds of dollars in wasted pillows over the years. Some would work for a few days or a week and I would be back to square one-"pillow swapping " throughout the night. It was normal for me to have 5 pi...
Purchased in January 2020 for A$135.00.
I am in love with my pillow
From the amazingly quick delivery to the awesome packaging, I have been in love with my purchase. It has been 6 months now and my sleep has improved so much. It provides comfort and support while allowing the fabric to breathe in the Queensland heat so I am not too hot.
Highly recommend this pillow.
Purchased in March 2019.
- Verified purchase
This is perfect! Great nights rest
Amazing, take it everywhere with me, even camping! Definitely notice a much more restful sleep with the pillow, neck pain has reduced immensely since switching. Love the double sided firmness (soft on one side hard on the other). Have since gotten my wife one and my daughter their mattress.
Purchased in June 2018 for A$120.00.
- Verified purchase
Such a relief.
I’ve been searching for a pillow to help with my bad shoulder and neck, and I’ve finally found it. Firm, but comfortable and supportive. Grateful that I gave this a try.
Purchased in September 2019 at Koala.com for A$127.00.
- Verified purchase
Support was a bit resistant but once escalated, we got traction
So the Koala pillow I got smelled. And as time went on, it smelled worse and I eventually chucked it.
I contacted support about it and they insisted that they were unable to help me without a photo of the pillow. This was after showing proof of purchase.
I ended up actually filing paperwork into consumer affairs NSW and had a case open it got so bad. Koala after care were there to make sure my experience was the worst.
I had lost hope and thought mediation had failed - but my case was escalated internally to a team leader, and they were able to replace my pillow with a new one. The new one smells less, and different. So it's a whole new formula I think.
Let's hope it lasts longer! And I'll remember to take a photo of it this time!!
Purchased in October 2017 for A$120.00.
Not for us
My husband and I both trialed these for one week. Both of us preferring lower firmer pillows this was still too high and I ended up with a headache two nights in a row. My husband struggled as a tummy sleeper always. Will be sending ours back and grateful for an easy customer service process.
Purchased in June 2019 for A$150.00.
- Verified purchase
Been spending so much on pillows, different types, different brands but someone just couldn't find somethings that just suits. Got the koala pillows from a bundle purchase of the mattress and bed frame which i think its a good deal. Looking at it I was worried that it might be too high but when I lie on it, it was quite comfy and felt my neck is getting good support (regardless if I'm lying straight or sideways). Best one I've had so far.
Unfortunately didn't work for me
We are very happy users of koala mattress so I was really excited when the company released this pillow. My partner purchased it for me and it was delivered quickly. The pillow is advertised as being suitable for all sleeping styles but I sleep on my stomach and found it to be too high (yes, even the low side) and very uncomfortable. I really wanted to love it but we returned it within two weeks.
On the plus side, the return process was easy and you simply cannot fault Koala's customer service.
Questions & Answers
I swap between back and side sleeping through the night and can't find a pillow that supports both without having to be flipped or adjusted in some way. Does this pillow support both of these positions without needing to be flipped over? I wake with neck pain each morning and have spent a fortune trying everything including countured med low and memory foam. TIA
is this pillow washable
Mrs N is right! The cover can be machine washed cold on a gentle cycle. The pillow itself can be spot cleaned by hand, but please take care to dry this thoroughly away from direct sunlight.
The Koala Dream Team.
Should I buy pillow protectors to put on my Koala pillows?
Hi Chris -
It isn't necessary, but it will provide an element of protection and ensure your pillow lasts longer. Check to make sure it is a breathable cover though - otherwise, all the benefits of our cool-gel memory foam will be lost.
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