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The request for energy supply removal was made through Origin Energy. I had two supplies, one was removed on 31st July 2021 but the other was rejected 23 times by Energex because the information they required was in the wrong order and this can be confirmed by the Energy Ombudsman (2021/09/00040). I had a timeline schedule but Energex don't give a damn. They are pedantic to the point of ridiculous. I complained via Sandy Bolton State MP but I guess nothing is going to change.
I was home on meter reader day, it was too much effort to even ring the doorbell
Recently moved into a new property, two consecutive quarters I have received the slip in the mail advising that a meter reading was not conducted due to the tech being unable to access the property due to dogs.
The Tech clearly doesn't go to much effort, I was home the day of the second slip in the mail. The Tech does not even go to the trouble of ringing my doorbell which is unimpeded and safe to do so.
Dogs do not have access to the front yard, if the Tech was able to walk out of his car to the front of the house he would have been able to see this.
Terrible service as always from Energex - kicking goals...
Late at night. They are here to help us.
Trees took out power lines. They came out 7:30 at night and turned our power on. Thank you so very much. One from Greenbank and the other from Redland. Keep up an Amazing job.
One star is generous for this mob
What an absolute crock of s***
They won't turn on our power until they do a "visual inspection" of the house. We go out of our way and jump through hoops to organise keys for their inspector to go through the house.
After all this they still refuse to connect our power because they had no access to view the garden shed.
An absolute joke! As if we would have power in a garden shed.
These guys are a headache to deal with. No sympathy is shown from their call team and clearly not trained in the actual legislation when quizzed.
May as well start rubbing sticks together to get any sort of power.
Notice of works would be appreciated!
Some form of notice would be appreciated when cutting electricity for numerous hours of the day. No letter in the mailbox. Zip..
Makes running a business from home impossible when you're working away and have the computer and every other item turn off. Twice in two weeks.
Unreliable and entitled
Poor communication and arrogant workers Clear evidence of incompetency. I should not even bother to give this review as government organisation will never be penalised for their negligence and poor service. Restoration of power at our house took 3 days with no clear explanation of their processes. The best excuse was that they were too busy.
Want to give a zero rating.
- I hear a vehicle enter our property and walk around to front to investigate, our family dog beside me.
- Driver sees me and our dog and drives out, ignoring my calls and whistles.
- Car was not marked in any way with identification.
- Sent an estimated meter read because of "unrestrained dog".
- Wrote letter of complaint to Energex to be told I was a liar. I was apparently not there and the dog was dangerous. Meter reader drove his own car, as Energex vehicle was being service.
- 20 years plus here and we have always had a dog or...
Energex team member is coming back with a police escort
The gentleman came unannounced to shut the power off. I explained I had spoken with my provider, and the matter was resolved to which he said: " If you don't let us cut your power off we'll be back with a police escort, and it's in my best interest".
I said, "how do you expect me to do that the electricity has been paid and I'm working from home".
He responded aggressively and said: "fine we'll back with the police".
What type of service is this through the pandemic? You would think you would have a little more empathy.
Energex want us to pay for the upgrade or their outdated system
We have a 5kw inverter which was approved 3 years ago. As we have 3 phase power we are entitled to have a 15kw system. We thought we would do the environmentally friendly thing, save up and upgrade. We also have a granny flat that we initially connected to our house upon building, we thought we would get a separate meter and put a 5kw system for the GF. Energex refuse to allow us to put a 15kw system in. They then tried to scrap our current system. With a fight they agreed that we could keep our current 5kwh flow into the Energex system. We put...an application in for the new system on the GF which usually automatically gets approved but this was rejected as well. Two of our neighbours have also been rejected. Apparently Energex transformer is at 122% and can not take any more. Energex have said that we can pay to upgrade their transformer, at our expenses, should we wish to connect or increase solar which goes against their “Responsibilities”. Namely “Extending and upgrading the network to meet growth and expansion.” We live in a semi rural area. With vacant block of land across the road from us. Only a handful of houses in our street have solar. They are clearly failing their responsibilities and hoping for some mug to come along and pay. They have absolutely no intention of fixing the issue themselves. Energex clearly hate solar and have no desire to see Australia with sustainable energy. Energex need to be investigated and disbanded.
Laziest bunch in all of Queensland.
I have been complaining about Energex coming out to read my meter for the last year or so now. I don't know who it is who keeps coming by to read my meter but it is always the same excuse. "Dog in yard".
There is no dog in the yard, The gates arn't even locked. There was never even an issue a few years back, but ever since this new law got added to protect meter readers, it seems to have let a few take advantage of it for an easy paycheque & i am getting sick of it. If you guys don't want to read my meter, Just say so & i'll do it myself from now on, Save you guys the bother.
Clearly sending complains through Origin hasn't helped any or this would've stopped months ago.
Pathetic customer service
Can't understand why Energex can't call to advise an ETA for arrival at your home to perform work, any other company that had any interest in providing reliable customer service provides this minimum level of service, but not Energex, they expect you to have your property open for a 5 hour window if you want the work completed, I'm sure the tradie doing the work has a company phone and could make a 30 second call to let you know they are on the way? I guess you can't expect too much from a Government organisation!!
Twice now in less than 3 months, Energex has cut power from an entire street for more than 9 hours for 'planned maintenance'. It's so frustrating when I work from home and receive no notice, even more aggravating to look out the window and see workers sitting on chairs in the shade smoking and eating for nearly 2 of those hours, and standing around chatting next to the three big trucks they brought along (at 6am and which they left loudly idling outside my apartment for 2 hours) for the rest of the time.
Energex planned power outage during 8am to 3pm in the peak of summer and school holidays.
What bright spark comes up with these out-bloody-standing blocks of humid times during Summer school holidays peak of heat at 33 degrees?
Do better because this is pathetic when the cooler months (when kids are at school) would be more bearable!!!
You have reconnected people's power after a storm in less than 7hrs sometimes less than 1hr!
If I could give you a 0 star rating, I damn well would.
Pathetic planning team at Energex needs a bit of common bloody sense.
Unreasonable 5 Hour Appointment Windows
Energex gives a 5 hour non-negotiable appointment window to have the power connected at a residential property and they will refuse to call on arrival. If you are getting power connected to a secure unit the assumption is you wait on the pavement of the driveway for the entire 5 hours and hope someone shows up. I've asked multiple providers (Origin etc) about the 'no call' policy and nobody has any idea. Energex just says no and doesn't provide a reason. You can't even ask for a text or email prior to arrival.
Best part is because they are the government distributor you have no option to change providers or deal with another company.
Energex couldn't care less
Energex couldn't care less about anyone but themselves, had a booking for a new connection for over a month to move into a newly built house, this is over traffic control, 1pm booking, my electrician turned up at 1:04pm,traffic control had already left,the foreman of the crew decided to play God (I was warned of this by the sparky) & deemed it unacceptable,couldn't work with electrician (it took him less than 10minutes to fix issue),they all say they care etc etc, they don't, the handover of new house was supposed to be in 2 or 3 days,I don't k...now when now,what is the good of a new house when there is no power,knowing energex they will be another month or so as they will blame traffic control for the hold up, absolutely ridiculous,six weeks apparently, they have the monopoly on the powerlines so they can just do what they want,they need some competition to make them realise that alot of people would go elsewhere if they could, I haven't even said anything about what I went through to get power disconnected so I could get the new house started, Energex absolutely shameful & disrespectful that a major company can act like this & get away with it,they need a rocket jammed up their backside.The rating at the top should be negative 10,they don't even deserve 1 star
Questions & Answers
My last bill was wrong. Almost double what it should be. I tried to sort this out as soon as I opened my mail after work. Origin and energex guessed that because noones home on a work day, my bill must be much bigger than the previous bills. Both companies have lied to me on the phone. I've spent hours making many calls. The Energex office is less than half a kilometre from here.
Why can't I get an accurate -ish time from the strangers who want access to my yard?
Now that I've taken a day off work to wait for them and been in multiple aguements with them ( on the same day), I'm wondering how much compensation they will provide when they accurately read the meter.
Don't let the barst^rds get away with this. Energex is a dictatorship who are meant to read your meter, Origin, act on their 'reading' and send you the bill. Energex by experience, don't listen to anyone. The Energy Ombudsman is worth a go. Although they seem to be a parrot for Energex.They need to know. Tell Origin you will take your business elsewhere if they do not sort this out.
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|Category||Online Shops, Energy Providers, Physical Shops and Solar Retailers|
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|Solar Connection Type||Grid-Connected and Hybrid|
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