Energex

It would be cool, if an essential service who run most of QLD's electrical grid would pick up the phone, and achieve more than one star reviews.. Thanks Energex, now I feel gross. Show details

1 hour on hold and hung up on before I could talk to someone, another 1.5 hours on hold only to speak to a representative that could not give me the most basic information due to no access to information, not even the slightest attempt to assist me in anyway, was told best to email my inquiry and expect at least a week wait to get a reply, its… Read more

been 3 weeks and no reply, now trying to contact them directly again same thing 1 hour on hold and hung up on, 1/2 hr wait hung up on, 3rd attempt to get through & still waiting. I suppose if you deadset HATED all of your customers and potential customers this is how you would run a company, a 135.7 million dollar profit but obviously no room to improve their call centre, very typical of a big essential company. All I want to know if roughly what cost I am up for and a rough time frame to have 3 phase power installed to an existing connection, this seems to be a very difficult bit of information to get, despite this company doing millions of jobs, logging all of it and would be an easy bit of maths to do and pass on.

I have 1 simple question to ask but I have now been waiting on the call to be answered on 13 12 53 for over 1 hour 45 minutes and still unansweted. Absolute hopeless. Show details

I would like to thank all the hard workers working long hours in the heat and rain for the outstanding job they did getting the power back on our home off for just over 30 hours big thanks for your excellent work Show details

Just like to thank all you guys who have probably not had a decent break since Cyclone Alfred. We were without power for 4 days and happy to wait our turn, rejoiced when it came back. So a big thankyou to you all, you were out in all weathers and all hours I would imagine trying to get the communities back on the grid. I hope you get a bonus for this you deserve it. Show details

Appreciate the fast fix – Had a power outage on Tamborine Mountain, which is quite remote. Darren and Sam came the same night, stayed into the night and rain and fixed it same night. Very grateful. Show details

Tried ringing Energex a number times, the last time i waited was i was waiting for 1hr 20m, Their call centre is terrible, every time i call i've waited over an hr. WTH are they doing !!! they probably should employ more staff. Even the ombudsman just laughed as soon as i mention their name. This is shocking to say the least. Show details

Only moved to Banyo 5 months ago and have experienced four black outs. This is beyond unacceptable now especially as we are in Summer. I recommend to focus funds on improving the network in this area immediately instead of providing bandaid solutions when the system breaks down. Show details

Energex Meter readers refusing to read meters claiming they are unable to confirm a dog is restrained. Everyone has heard of cases where a meter reader decides to not read a meter because an unrestrained dog MAY be present. Some readers are great. they will come to a front door of a house. ring a bell alerting the owner if home. they will work… Read more

with owners to attempt access. some will do everything they can to avoid reading a meter just because they want to avoid. they will claim they "felt unsafe". What both meter readers and a lot of customers dont realize is that feeling unsafe is actually a legal minefield that exposes the actual meter reader to potential legal penalties and defamation action.

Explanation: Risks of Assumption-Based Assessments

OHS Requirements

Occupational Health and Safety (OHS) policies mandate that all risk assessments be based on objective, factual evidence, not assumptions, gut feelings, or indirect indicators.

Meter readers or other field staff cannot legally skip verification or record hazards based solely on perceived signs; OHS expects a proper, documented inspection.

Failure to conduct a factual assessment can jeopardize workplace safety, putting both staff and the public at risk, and may lead to regulatory penalties or enforcement actions under workplace safety law.

Defamation Risk

Publishing notices that falsely indicate a hazard—such as asserting a dog is present when the customer has confirmed there is none—constitutes publication of untrue information.

This can damage the customer’s reputation, creating potential civil liability for defamation.

Even internal records marked incorrectly can have legal consequences if they are later relied upon, shared, or referenced in dispute.

Consequences of False Assessments

OHS penalties can include fines, mandatory training, or other disciplinary action for staff or the organization if assessments are not based on verifiable facts.

Legal liability for defamation arises when false records are published or communicated, regardless of intent.

Both risks reinforce the necessity for evidence-based assessments, proper documentation, and verification before issuing any notice.

Summary: OHS policy requires factual, evidence-based assessments. Making assumption-based judgements, skipping verification, or marking hazards without direct confirmation is a breach of both safety obligations and defamation law. Companies and staff can face serious penalties—legal, regulatory, and reputational—if inaccurate information is recorded or communicated about a customer’s property.

In some cases meter readers openly state they don't trust Energex access notes so refuse to look at them. This is also actually a procedural breach of OHS law as access instruction notes are generally placed to facilitate worker safety.

Energex will send a site assessor out to document compliance if you complain to their oversight company energy queensland that the staff are breaching relevant ohs law. the executive management of energy queensland are disclosed on the energy queensland website and a strongly worded email, without going overboard, will encourage action.

Once a site inspector has reported that your property is compliant for manual reads this is factual OHS evidence.

Inexperienced staff misinformation and a whole lotta waiting on the phone so some clueless thing can tell me they won't help delete old info off their site, I can't do it so they said send the numbers, so I did and it's still not sorted, wow, bet they take a lot tax dollars though, seriously please fix the website or the humans, website will be… Read more

easier haha we'll done qld, another well achieved service provider scapping the utter bottom of albos energy bucket, wonder why companies are leaving, I want to as well

So we have just experienced a widespread power outage affecting over 50,000 customers due to storms with destructive winds. In our case, we live in Valdora and when power goes out, like most residents, we rely on pumped water from rain water tanks. No power means no water. Out comes the trusty generator but soon after running it, the gremlins… Read more

got into the inverter circuit and it was no longer with us. So what does one do... naturally you want power back asap... you have a freezer with meat, my wife has a medical requirement to self administer a monthly injection which must be maintained at a specific temperature in the fridge, and who wants to crawl into bed not having had a bath or shower? On top of it, no internet, no TV and the phone signal is so poor (since the 3G shutdown) you can't use mobile internet. So you walk around outside jabbing the phone towards the powers above trying to snatch enough signal to navigate to the energex outage finder in the hope of getting some inkling as to when power will be restored. It's 10am on day 2 and eventually after retrieving your unresponsive mobile from the hedge, you finally have enough momentary signal to get that critical piece of info from the energex website - Next Update at 8pm! That's it? This great Australian energy supplier with many years of experience effecting outage repairs, managing distribution networks and implementing new projects has no idea of when they might restore power? The field personnel are no doubt slogging it out in trying conditions, night or day, rain or sweltering conditions. But this is about the lack of communication from the leadership layer. Next update at 8pm! What does that even mean? Based on their responses to previous outages it means sweet blow all nothing! At 15 minutes prior to the next update, the time and date will automatically be incremented by another 24 hours. Does the management team have any idea how important it is to get quality information out to their customers who are trying to make informed decisions under difficult circumstances? What is this ongoing pending update that never arrives? 19:45... in comes the scheduled update to the update.... next update at 8pm the next day!! The meat has defrosted, the $800 injection is useless. Generators are sold out... and now we must wait another 24 hours for another string-along update. Does the CEO of Energex think this is appropriate? It is simply inadequate, useless information. Is all the knowledge of past experiences unusable that as a great organisation, they can't even come up with a some informed targeted time of restoration? They can't share where or what they are dealing with. Instead they treat their customers with disdain, if not fools? Three hours after the update to the update , the power is restored - 21 hours before the next update was to take place. Clearly, the core values of Integrity, respect and honesty are sorely lacking. The downside is that so many Australians are left in the dark by an organisation, in more ways than one. What will the next update be - Exenergex?

Yet another power outage from poorly built and maintained infrastructure. Back on the generator again, no grid power, 20kw of solar useless to me as it will not back feed to grid because of anti islanding issues unless I get a backup interface inverter, along with either a battery that will allow me to get off grid power providing there is enough… Read more

light for the solar panels, and the battery is large enough to supply the power after the sun goes down. All this because Energex cannot handle even the smallest of storms, & a half the city of Brisbane is left without power again.

I grew up in North QLD & did definitely experience some power outages during major weather, not some 20 minute downpour that Energex Brisbane calls a fierce thunderstorm.

Going to get extra fuel for the generator, petrol prices jumped 50 cents a litre in less than 90mins.

This is shameful taking advantage of people.

Not only don’t we have power now, & because we are semi rural, which means probably 5 plus days without power again. Energex blames it on the weather. They are happy to take your money at high costs for “infrastructure rebuilding” but not supply the source of product we are paying for.

We need to add extra items to an already expensive solar panel installation, then lose all the power & money that we would be sending back to the grid.

This leads us to be ripped off again by fuel stations that see opportunities, on top of BOM that incorrectly cannot give us a decent weather report on a new MEGA APP. This outage once again will cost us $300 plus in fuel & time fees for a company that should get the job done correctly in the first place.

No power equals no sewage, or water here, but Energex can make us wait again.

Yep, I’m going to fork out another 40k so I can have a power source that will work the way it should, & be done with high energy prices, & constant power outages from Energex all because of poor performance blaming it on a major storm that other places call them a decent downpour.

Absolutely useless and whoever answers the phone needs to be fired super rude talked over me the entire time would let me speak then hung up on me when I tried to talk. Energex needs to be removed and someone else needs to be able to do there job if they are that terrible at doing there job. Show details

Third World countries have better services . Whats the point having an outage board when no idiot working for this company updates it regularly. There as useless as a 1cm tampon Show details

Happy to support their staff in harassing and stalking customers along with trespassing. The complaints team supported this male. Look out all women on property, energex men are dangerous and capable Show details

so they do repairs take 12 hours and take no responsibility for all food or anyone that they screw over during maintenance just like all gov entities they don't give a crap about the people that pay their bills disgusting just what you expect from qld Show details

What an industry!!! What's that, you have a fault, well you just have to wait......how long..........don't know, don't care, what's that you're a business well so are we, but we don't need to worry about customer service, where else are you going to go!! We'll keep charging you exorbitant prices and provide subpar service, and you will like it,… Read more

or not we just don't care!! What a world we live in, awesome job Energex!! No need to worry about service, because there just isn't any............ two days and waiting for a simple phase drop to be fixed in the Brisbane city area, impacting a business but the care factor is zero.

Energex you are an absolute dizaster! We are having close to 1 week without no power In Greenbank due to your slow pace of repairing things. Do you think that we are in need of shower and basic needs as human beings? You have a fallen tree in New Beith road standing in there{just} on the power line awaiting for an accident to happen. The best you… Read more

done in this scenario is that, the Police has assisted you yesterday morning and after you had an ute blocading the road on one line just enough for people to reach home.This morning guess what? Nobody was there or having any barriers to let people know! So much safety orientated company you people are! Shame on you!

Absolutely disgusting service from energex.... your going into your 2nd night without power...WTH why is nobody fixing the problem....you need more workers...we go days without power because you all don't have enough people to work on it all....do something about it, absolutely useless!!!! Thanks a lot for taking your time, all my fridge and freezer stuff are effed up, nothing left ...who is going to pay for all the loss of food?!?!?!?! Show details

If you're not in a high income area you'll lose power twice a week – absolute crap morons low income areas lose power at the very least once a week, and always lose power for several hours. Show details

Energex disconnected our AC – Energex disconnected our power to do some work in our street and replaced the supply line to our meter box. They reconnected the power but not for our AC So we have been without AC through the current heat wave. When I complained and asked them to reconnect our AC they promised to investigate and reply but failed to do so. When I complained… Read more

again they said they were looking into it but that we may need to engage our own electrician to fix their shoddy work I bet their senior execs are drawing big buck salaries for this rubbish service. That's how socialism works, or, more accurately, doesn't work for the consumer and society.

No power still for severe asthmatic – I can't express how disappointed and disillusioned I feel over the treatment I have received from Energex. They have been absolutely disorganised and dismissive in their dealings with me in my ongoing attempts to get a new power connection. Show details

Energex and there system oof estimated bills are crimanal and shoud not be allowed – I went to battery and replaced Dodo with another they did an estimate reading which was so far of the mark I had to chalange and jut received a bill from Origin and another estimated bill this time it was so wrong the charged for power and control load that doe not exist and fail to add feed in. At war and I am winning and have launched action… Read more

via the EWOQ and AER the regulator as what they did was nothing yes than fraud as I am off grid as from mid august I have lived off battery.

Energy when the do not send out meter readers they use an estimated bills and this system is a fraud as you will loose because I am off grid and track my readings every day they were caught red handed commiting in my opinion fraud.

If you get a meter reader out take photos of the reading or a bill if you thing there is an error as if a meter reader come you are in trouble.

I will win as I have so much I managed to rework the dodo bill out and once that was done re did the origin bill and I can show fraud

Lying goverment – Energex is a disgusting government operated power company. I received a letter telling me that Energex is doing maintance on there system. Lies standard for our government there has been a new housing estate been created next to my place. The power has to be upgraded so Energex use the excuse maintance. I will have no power for 8 hours or longer… Read more

no compensation for loss of food no help. told I have been given enough time to purchase esky’s and ice witch won’t keep frozen food. Told I can put a claim in but we most probably won’t honour it. Disgusting actions from a poor preforming goverment owned inter structure

Getting tired of it – Multiple outages with slow resolution. Obviously inadequate infrastructure in rural area with little or no redundant systems in place and the hide to raise power prices. One could be forgiven for thinking it's 1924 rather than 2024. Show details

Power line to Power Pole reinstalled – We had a fallen power line that came from across the road to our property line. The crew that attended, Aiden and Nathan, were courteous and efficient and were able to reconnect the fallen line in a timely manner. Thank you Show details

Energex staff are totally unfair and unhelpful, they just create problems – The Energex staff are totally unfair and unhelpful. The Energex staff do not solve problems, they create problems! Show details