Energy Bite

I rang a few companies and found Energy Bite to have the best price at the time, first week of June, for adding a solar battery to my existing solar panels. I signed the contract, paid the deposit of $500, and waited for update on my installation date. After two weeks, Ergon approved my grid application. On the 30th of July the battery was… Read more

installed. Thanks to Jack of Energy Bite and Patrick of Chill Guy Electrical on the Gold Coast. System installed: FoxESS KH9.9 Inverter FoxESS EQ4800 27.96kW DC coupled 2 circuits backup

I was pleased to find these guys in the market Energy Bite. I was perplexed by the number of competitors facebook ads "in your face" and I found Energy Bite to be honest and sharp with their pricing and very knowledgeable on install requirements. It is tricky with the gov rebate and everyone trying to take advantage. I recommend them. Show details

One of the absolutely worst companies I have ever dealt with. TLDR: Promised in late January (29th) to install my battery prior to the rebate ending in May, reconfirmed this in March and April, but didn't. Still holding my $500 deposit. They never had any intention of installing my system, never sent the batteries, never organised a local… Read more

installer. Promised a co-worker (in march) their and my system could be installed prior to may at the same time but have never got back to him with anything prior to the changes.

Clearly they only used the contract to prevent me from using another company so they could flog a more expensive system to me after the rebate changes.

Constant lies leading up to the changes that it would be installed until it was too late to do anything about it. They eventually admitted in a phone call they had booked too many slots and were prioritising larger cities.

I confirmed with the network provider that EnergyBite never even applied for approval for the installation at my address.

I still have no system.

They still have my deposit as of the 2nd of July after informing me in May they could no longer fulfil my original contract, even at a higher price.

I will update this review with the date my $500 deposit is returned - if it ever is. No update, they still have it. Avoid this mob at all costs - it hurt giving them even 1 star. (wrote the review while on hold to them).

UPDATE: Deposit returned at 11:14pm on the 2nd July (5 months after paying it - 7 weeks after telling me it would be returned!!!) - only after leaving reviews and threatening to go through the courts. I will now be pursuing them for damages through the courts - I'll update this if anything comes of it.

Couldn’t recommend less. Charged 2.5k more than most companies don’t answer calls or emails. As for the rest if there were zero stars I would click it. Damaged house on install render is torn. Won’t repair. Waiting over 3 months for grid approvals. All the information was given to them about what I needed to be added on the application. Doubt the… Read more

sales team are in Australia both [Name Removed] are in my top 10 least favourite people list. Terrible communication and they lie about the length of the approval process just to get sales. The install isn’t to code and under a habitable window. This company will surely go broke when the government scheme finishes and we will likely be left with our pants down. The fox ESS setup is great just the useless ‘business’ putting them in needs work.

Installation was earlier than scheduled. I spoke with George, he was very professional. Thanks guys Show details

⚠️ Warning to Customers – Avoid This Company I strongly recommend avoiding Energy Bite based on my experience. I was quoted and signed a contract for a 15kW inverter with a solar battery system, and paid the required deposit in good faith. All documentation was completed and agreed upon. However, two weeks later, the company contacted me to say… Read more

the inverter was “sold out” and attempted to downgrade me to a 10kW inverter, which is not suitable for my 15kW solar system.

This is extremely concerning. Changing key system specifications after signing a contract and taking payment is both unprofessional and misleading. It puts customers in a difficult position, especially when timelines and rebates or deadlines are involved.

At that point, I lost confidence entirely. While I could have pushed to enforce the original agreement, I was not comfortable proceeding given the lack of transparency and professionalism. When it comes to something as critical as your home’s electrical system, trust and reliability are non negotiable.

As a result, I’ve had to walk away and now risk missing the May 1st deadline, which has significant implications for me financially and logistically.

My advice:

* Be extremely cautious when dealing with this company * Double-check all equipment availability before paying any deposit * Ensure contract terms are honored in writing and not changed later

I wouldn’t want anyone else to go through this experience.

I’ve left a review after the installation of the solar battery and inverter. Everything has been working well so far—thanks to Veronica for the excellent service and fast response throughout the process!

Price was unbeatable, 6.5k for 42kwh battery and 10kw inverter (and 15m of cabling). I got messed around by an Australia-based company who boasted their own installers, for 6 bloody months before I pulled the pin on them, they were unable to deliver despite me being metro QLD. 6 months that cost me $3000 in electricity while I was still having to… Read more

pull from the grid over summer.

With the rebate drop looming, in only 6 weeks start to finish, "Steve" and "George" got me signed and installed, not just at one property, but at 2. I was so impressed with the speed and quality of the first install, I signed for a second property, which included 10kw of panels for another 5.5k (12k total for battery and panels).

Yes, you are getting subcontractors. Does that matter? Not in the slightest, there's no guarantee that just because someone works for XYZ company directly, that they will do a better or worse job, so I would not worry.

Everyone on the phones is foreign with fake/localised names, but I could not care less given the fact they delivered when other companies would not, for a lower price as well. Additionally, they were all perfectly amicable.

Install at primary residence was not 100% perfect in terms of cabling being a little messy on the inverter, but it is barely noticeable and does not present a safety hazard.

Side note, you will not get these prices now for the same battery size due to rebate drops, so do not use this review as a direct price reference ongoing.

Overall, I was happy with the sales team, although their communication regarding install dates left something to be desired. Time will tell if their after-sals support is good or not, but the contractors who did the install did a wonderful, professional, clean install and I’m happy with the results. Show details

Derek from Energy Bite was very helpful when planning for the battery installation. Derek communicated and kept me upto date at the every stage of the process. Derek even liaised with the installers and ensured they installed Battery as per original plan and not allowing any alterations or massive unexpected costs. Show details

Jayden made the whole experience very easy to deal with. Did not try to upsell any products but provided all options that were available. Only issues was the delivery of the batteries before the installation. Delivery was not advised prior and I did not have any notice that the components would be delivered before the installation. Very neat and clean install. Electricians took all rubbish with them and cleaned site very thorough afterwards. Show details

Massive shoutout to David and Kevin by making my battery installed in time, and went through a very smooth transaction, no delays no excuses. Installer were very friendly and did a very clean and professional install! Highly recommended!!! Show details

Jayden was a pleasure to deal with. Always available to answer questions, and delivered what was promised on time and no extra costs. Highly recommend. Show details

I looked at a lot of options for my battery installation and I'm so glad I chose Energy Bite. All my interactions were professionally handled. The original installation date didn't work for me as I needed to move my air-conditioner condenser, so they worked out a way to change it. The installer was great and explained everything once he was finished. The battery is doing what it is supposed to do and I couldn't be happier. Show details

We had an excellent experience with Jack from Energy Bite. The process was seamless and communication was fantastic. Installation went smoothly thanks to Reggie from Equinox Electrical Services. Show details

I can see that many Energy Bite customers are happy with their Fox ESS battery and installation. Honestly, I was too at first. Fox ESS is a solid system, and the subcontractors who installed mine in mid-December were tidy, professional, and did a great job with what they were instructed to do. Unfortunately, “what they were instructed to do” is… Read more

where things started to unravel.

The subcontractors were not properly informed by Energy Bite’s installation coordinator ([Name Removed]) about what was actually meant to be installed at my property. So if yours was installed correctly, fantastic — enjoy it. But if you ever need them to come back and fix something, buckle up.

I paid extra for DC coupling instead of AC coupling. However, the correct licensed electricians were not sent to connect my solar panels to the new inverter. On top of that, the system was not updated to the latest firmware version.

I was told by Energy Bite to leave the system AC-coupled until the second week of January and that someone would be arranged to return and complete the work properly. That sounded reasonable, and I agreed.

Spoiler: nothing happened.

When I followed up in the second week of January, nothing had been scheduled. Then I was given a specific date. Then another. Then another. So far, I have taken time off work three separate times, each with a confirmed date and time window. I even called the day before each appointment to reconfirm — every time I was assured everything was booked and ready.

Each time, no one showed up.

[Name Removed], the installation coordinator, has effectively disappeared. Calls are ignored or cut short, and promised callbacks never happen. Full ghost mode.

Ironically, the only person who seems genuinely willing to help is a sales representative at Energy Bite — and to be fair, he is trying and remains positive — but even that support has been inconsistent.

I have given the company multiple opportunities to resolve this. I sent a formal complaint email to Sunil, the company owner, and received no response. At this point, it feels like once they have your money, the relationship ends. New customers appear to take priority over existing ones.

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Update: After two and a half months, Energy Bite finally sent a team on a Friday afternoon to convert the system from AC to DC coupling.

Unfortunately, the workmanship was the worst I have seen (photo attached, conduit just cut off and silicon in it). The team appeared rushed and focused on finishing as quickly as possible. Communication was difficult, and when I questioned the quality of the work, I was told that running conduit neatly between walls was “not allowed in NSW,” which did not sound credible.

It felt very much like a “Friday afternoon rush job.”

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Summary: The product itself (Fox ESS) is solid, and the first subcontractor team did a good job with the initial install. However, if something goes wrong after installation, do not expect timely follow-up or accountability.

I am giving two stars because, during the original install, only one scheduled appointment was cancelled — which, based on my experience since, almost feels like a win.

Very happy with Energy Bite, George was patient with me when I changed my requirements and provided updated quotes quickly. George arranged everything and when I had one very minor issue the installer returned the next day and sorted it straight away. Amazing customer service, the installation is very neat and everything just works. Show details