Enphase Energy

Already happy with the Enphase solar array installed previously so when it came to a battery install as well we would not consider anything else other than Enphase. The full integrated system worked off a phone app and is easy to use. Customer service is excellent and all in all we are extremely happy with Enphase and can highly recommend them. Show details

If you are thinking of solar consider Enphase inverters and batteries,their technology and support are next to none,you will find yourself in a tinkering stage after installation and Enphase will never leave you feeling unfinished after contact,I would repurchase and recommend this brand,Krusty. Show details

In May some of my solar panels stopped working, due to a fault with the microinverters. I contacted Enphase (case 18108337) for details of an installer to look at the issue. First they sent me to a website that didn't work, then recommended installers that weren't even in the right country, then right country only hundreds of miles away. Finally… Read more

they managed to recommend one nearby – that had ceased trading about four years ago (in the end I gave up and found a local one myself).

Since then, despite numerous site visits, Enphase have been unable or unwilling to resolve the issue. Each time the engineers are on site Enphase say they're going to replace the inverters, but then they repeatedly delay approving the replacement, insisting on another site visit (which costs me more money every time and requires expensive scaffolding).

I asked for an explanation of the delays and was told it was actually the wiring or voltages, despite what they'd previously told the engineers and all the wiring and voltages being checked numerous times. On the next site visit, Enphase said again the inverters needed replacing, but still haven't actually approved the replacements.

It looks like Enphase are deliberately avoiding their warranty obligations, and my system is only six years old. The installer's having to deal with other homeowners in the same predicament (one of whom has a brand new system), and is now reluctant to recommend Enphase in the future. Looking at the Enphase share price over the last couple of years, it seems others have drawn the same conclusion and wisely chosen a different supplier.

Over the last two months the only thing Enphase appear to have achieved is changing the gateway ID, which just caused more of my panels to stop working, and costing me a lot of unnecessary expenditure. Now, the installer is chasing them daily. I contacted them again about the delays (case 18410808); it's been a week and they haven't even bothered replying.

Have issues with 8 x 1.2kwh batteries being unserviceable for 2yrs despite being told all will be monitored and if any problem you will be notified. Installers Metrosolar failed to honour warranty for a micro inverter and also the 8 batteries, stating that Enphase were now handling it. Enphase shipped 2x 5kwh IQ batteries to my home before I… Read more

could do any research. Told me I have to buy controller plus fit same. Later found cost was over $14000 despite having paid about $10,000 for original batteries. Now Metro Solar and Enphase do not answered any emails etc. No customer Service whatsoever and guarantees none existent. If you want peace of mind try another brand and company as they promise the world and give ZIP.

Have had Enphase battery since September 2024. The Gateway connection has stopped working on several occasions, twice for weeks at a time. Our solar and battery are offline when the gateway is down. No local Australian support from Enphase, so they are trying to figure out the problem remotely from India, which I have often had to follow-up… Read more

several times. Wish we had installed a different product as very frustrating to have new system offline for so long and to experience such poor customer service.

I had an enphase battery installed on my home. Was led to believe that this battery would power my house until roughly 1am. However, after installation, its performance has been nothing short of disappointing. The battery is usually flat by 9-10pm, then back to drawing on the grid. After speaking to salesman, I was told I would have to spend… Read more

another $14000 to install 2 more batteries, if I wanted it to last all night, this was not mentioned to begin with. Would not recommend enphase batteries or support

Don't use Enphase – Don't use Enphase, poor customer service, no Australian phone number to call, the online chat helps to a point then stops responding.

great system when it's working – We had our enphase system installed in April, When the system is working its amazing. But we had the system go down for a whole week, Enphase preety much not taking responsibility for loosing a week worth of solar & credits to the grid , our bill this month was more then all the others. I'd be worried if it happens again & for longer, They seem not to care, they did send us a $50 voucher..

beware of enphase – I added another set of solar panels to my existing set about 6 years ago. Attracted to the concept of individual inverters on each panel supplied by the enphase system, I opted to use them on the new panels. Like many other reviewers, I was delighted with the monitor output which showed not only the 10 individual new panels, but also the total… Read more

output from the older 12 panels. All was well until 5 years and 2 weeks after the installation when the gateway unit which controls the system failed. At that point, I discovered that the 5 year warranty had expired 2 weeks earlier and it will cost $1000 to replace it. Needless to say, I will not be throwing good money after bad and will do without the monitoring. Looking at the reviews, you see some from people who have recently installed enphase and who are in raptures about it as was I initially, and others who have later found the shortcomings such as gateway failures which are not present in normal inverter systems. Other problems highlighted such as the inability to transfer elsewhere are also a worry which all makes me extremely annoyed that I was seduced by the individual inverter system and kicking myself for not reading the reviews..

$200 ransom to access my own system – Bought a house with an Enphase system, they want to charge $200AUD to transfer ownership and let me see any kind of reporting from the system. And trying to use local-only reporting causes the system to crash. The system seems to work based on my power usage, but I don't have a way to see any reporting to confirm this. Show details

Terrible Customer Service – We have 2 Enphase batteries and have had 2 instances where a battery failed. The first time the battery was replaced relatively quickly. However this time, the battery has been offline since November 2023 (now 5 months) and we have no update. We have contacted Enphase multiple times to be told we are in a queue. One worker told us we were next in… Read more

the queue but on the next phone call we were told that the worker had lied and we weren't in the queue yet we were on a 'list'.

We just spoke to Customer Service for 15 minutes who told us we were in an 'amazing position' by only waiting 2 months as some people have been waiting years. If they cannot repair our battery, we move from this 'list' to another waiting list.

We are extremely disappointed and have zero answers to how and when our battery fault will be rectified.

Worst service ever which is typical of businesses these days take your money and create issues – Worst service in email reply’s in getting a second battery replaced under warranty 5 months & still not replaced. Show details

Dreadful after-care service – Gateway failed on 24/10/23, Solar company fixed it & removed a battery that also failed. After 6 wks Enphase have still not collected it from Solar Battery Group despite numerous calls from me including emails. Really poor service Enphase, wish another company had been chosen for our Batteries! Show details ·  1

Enphase system exploded & burnt my home down FFS – Not only is this system useless and totally dangerous, but Enphase won't even address the dangers. I have referred to www.safeworkaustralia.gov.au/safety-topic/hazards/electrical-safety BE SAFE... DO NOT BUY OR INSTALL DOING SO WILL BE AT YOUR PERIL Show details

We had our system installed by John from Positronics – It is a great company to deal with Product is great Highly recommend company and Enphase energy

Enphase support brilliant – As a home owner with Enphase micro inverters and gateway I would like to compliment you on your support documentation. In my 40 odd years of reading technical documentation I would say yours is probably the best I have ever seen. Fantastic, thank you! Show details

Terrible after sales service – One of my microinverters stopped reporting in mid December, over a month ago. Contacted the installer, too busy, so contacted Enphase helpdesk itself. Their response was, you need to buy a new Gateway, which is just under $1000. I would have liked some testing of other options, exploration of my current broadband problems, whether the… Read more

microinverter was faulty, but no. Just spend the money all you'll be right. Not impressed by Enphase or the Installers

Warranty no good – Always trip circuit breaker’s. Warranty useless. Installer never answered emails. It’s 2024 now and the installation warranty is still unless no help from Endphase the system still not working. the installer was solaray ripoff merchants. Stay away from these people there just ripoff’s take money and best of luck getting any help when the system fails. Very bad decision to install these panels. Show details

Fantastic System – Had my system installed for a month and have just hit 1 Mwh produced. I have shading on the front of the house and it is fantastic to watch the micros that are not shaded producing at full power even though the shaded ones are operating at reduced power. I was able to install different Panels on different sections of my roof to get the best… Read more

possible production from my site. Something I think you can only do with Enphase.Cannot wait for Spring and Summer to see how much I can produce in 1 day. Great system, highly recommend it.

Favourite new toy – I did a lot of research into solar as part of my "all electric home" conversion and decided to spend a little bit more to get the best system. While the solar is generating even more energy than my installer said it would, it is the monitoring that has pleased me the most. I can closely follow the supply and demand of my household energy which… Read more

has allowed me to maintain around 65% energy independence even without battery storage. I no longer have gas bills and my electricity bills are negative. #winning.

Top system in the Market, exceeded my expectation – Enphase IQ7+ with Jinko 380watts said max 290Watts they peak 297Watts at times! Monitoring individual Micros amazing accuracy! Support from both Installer and Enphase is Amazing.  Show details

Safe, Powerful and Smart IQ7+ Microinverter: Distributed architecture always a winner! – I recently had my Enphase solar system installed. It starts producing power early, before 7 am, and keeps producing right up to sunset. On the good days, it is putting my friend's string systems to shame. The amazing outcome was actually during the recent floods in NSW. It would rain all day, and the system still produced power throughout. I am… Read more

stoked it is Safe and the MyEnlighten app shows me my Energy Independence insights for each day, week and lifetime. Thanks, Enphase.

Awesome solar system technology – I love being able to understand what my system is producing, and that every panel is tuned to perfection! What's more, I'm happy in the knowledge that it has a long warranty and is the safest system out there. Show details