Equipsuper

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

Fantastic fund, led me into retirement with a financial advisor, my money has grown much more than the other funds i was with.

Nothing but crooks and liars. Brutally hate these people for withholding my money

EquipSuper Superannuation – I have been with Equip for two years since commencing with Rio after 17 years with GESB, the savings on my insurances and my returns on Growth Plus have been outstanding in comparison. State Govt agencies need to look at how they care for their employees. Hats off to Equip and a big thank you for James Harvey who always calls back and responds and… Read more

actions any queries I have had or other employees in which I have referred his services. Bad returns must have been in the height of Covid like every other superfund.

Horrible app and website – I have been trying to get updates on account for months and nothing works

Cannot login!! Still waiting for their IT to fix the issue – Cannot logon to account due to system issues. Still not rectified..it's been days now. Not good enough Equip Super!!

Stay clear of this company if you want make a withdrawal – I am trying to make a withdrawal for medical reasons as explained by phone , cover letter, etc ,$2400 approx , I am 65 and entitled to it , I still don't have it , they advertise 3-5 days , utter hogwash, don't believe them people, they hang up on you when you inquire , the service is a disgrace, And I still don't have it they email you to… Read more

say if you need it urgently call them , I have many times I still don't have my withdrawal for medical reasons ( heart medication) I had heart surgery 1 week ago , no one needs the stress this company graces you with ! Go elsewhere !!!!!!! Stay clear of this company

Worst returns ever – The returns with this super fund are terrible.Two steps forward and one step backwards.My wife is with aussie super and the returns are very good.The negative returns was immediate when riotinto changed from mercer to equip.Not happy

Had reference number – I.got a call from.equip I wasn't able to answer the phone. The guy left a reference number. I am away from home so all.my details are at home.i.phoned and even through I gave them.my details and I said I had a reference number they still wanted a employee number and they wouldn't proceed any further. So now I have to wait a week before returning… Read more

home. The world has gone crazy with security. Maybe they can find out what you want before they ask for so much security. Will be taking my Money out

Good performer and happy with service – Member for around 10 yrs (post Rio.) Although some challenges with responsiveness (relating to superannuation funds) funds are secure, returns have been good and no problems contacting staff with questions.

Very bad superfund – I been with this fund for years. The fee is increasing all the time. I waste my time and my money. My friend’s one is growing lots. I am going to join his ones.

Abysmal – Their customer service is focused on keeping members away from the management team - even if the customer support officer can't answer your query. They repeatedly promise to contact back and then don't. 20 days waiting so far for a response. Horrible phone system (and I work from home myself so know fully well what is capable of being done). Do not even respond to complaints. Will have to go to ombudsman to get result. Show details

Horrible – Am a current member and I cannot even get hold of them to make a super claim. After 11 months of trying both via email and phone I'm now taking legal action. Put your super elsewhere do not go with this mob

Equip super does not care about the issue of divorce – Contacted equip super (trustee) in regards to replenishing a depleted account after divorce. I requested that this issue was reviewed with legislators - ignored.

No reply, cant get through on the phone – Emailed an insurance question 20 days ago, still no reply. Spent 15 mins on hold trying to follow up - no answer so took the 'call me when I reach the front of the queue' option, 45 mins later and I'm still waiting for them to call back. Time to move to a provider who values me as a customer, having the correct insurance in place is vital and I can't even speak to anyone about it!

Customer service... Where?? – Customer service doesn't exist for this company, they want your money, but refuse to part with it when you need to apply for release of funds. Choose another super company if you like service and responses to enquiries regarding your own money.

helpline – Tried to contact them 3 times this morning. Left my number on the last try because "all of their consultants were extremely busy". Have now been waiting for about an hour for the call back.

Shocking – They charge exorbitant fees, returns minimal. I tried to change super funds and it took 4 months and multiple attempts to prove my identity. Each submission was apparently incorrect or sent via wrong medium- it wasn't they just kept changing what was required. I would recommend moving from these frauds ASAP

Online access impossible – I'm an employer- one of my employees uses Equip super and I always have difficulty every quarter in paying her super. It would appear that every 3 months my login changes - their website changes and now they use a third party website for all super contributions - which has currently blocked my access - reason unknown - still awaiting a reply from… Read more

them. I try to get all super payments in on time - all my other employee websites and access are easy and straightforward. Sending money to Equip is about as painful as root canal surgery and every 3 months I have to allow them 3 weeks to allow them to explain their "NEW" access procedure. A Total waste of time.

Poor online access – I have been equip super member since 2012 and I changed employer though staying with equip super so i get continuity of service and online statements, etc. To my surprise all the online account statements were unavailable as soon I changed employer, while still using equip. The only way to get your super transaction statement of previous employer… Read more

is to call them and get it emailed. They charge loads of fee for the service but can't provide all online statements.

Longest claims process of all the superannuations! – Equip are currently making me send proof of address, a bank statement (when I've left the country!) and photo Id all whilst I'm out the country!!! Just saying the call centre is ALSO only open 9-5 Monday to Friday just to make it easy to contact them while your working.

Easy to manage but – High standard in reporting but asset switch and buy sell spread very high.. not suitable for those who actively manage their super investments. The flexibility of asset switch instantly is impressive. If they can reduce the fee I would not consider leaving them. Website is also well designed. Regards and Cheers! low fee good website expensive asset switch fee