Equipsuper

Equipsuper

Equipsuper
1.6

20 reviews

PositivevsNegative
15% · 317 · 85%

Transparency
1.9
Customer Service
1.9
Insurance Options
1.8
Income Protection
1.8
Rates and Fees
2.1
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Reviews

20 reviews
20 reviews
Nene Oliver
Nene OliverSouth West, WA
 

EquipSuper Superannuation

I have been with Equip for two years since commencing with Rio after 17 years with GESB, the savings on my insurances and my returns on Growth Plus have been outstanding in comparison. State Govt agencies need to look at how they care for their employees. Hats off to Equip and a big thank you for James Harvey who always calls back and responds and actions any queries I have had or other employees in which I have referred his services. Bad returns must have been in the height of Covid like every other superfund.
Ash S.
Ash S.
 

Horrible app and website

I have been trying to get updates on account for months and nothing works
shayley
shayleyAU2 posts
 

Cannot login!! Still waiting for their IT to fix the issue

Cannot logon to account due to system issues. Still not rectified..it's been days now. Not good enough Equip Super!!
John
JohnPerth, WA8 posts
 

Stay clear of this company if you want make a withdrawal

I am trying to make a withdrawal for medical reasons as explained by phone , cover letter, etc ,$2400 approx , I am 65 and entitled to it , I still don't have it , they advertise 3-5 days , utter hogwash, don't believe them people, they hang up on you when you inquire , the service is a disgrace, And I still don't have it
they email you to say if you need it urgently call them , I have many times
I still don't have my withdrawal for medical reasons ( heart medication) I had heart surgery 1 week ago , no one needs the stress this company graces you with ! Go elsewhere !!!!!!! Stay clear of this company
douglas
douglas5 posts
 

Worst returns ever

The returns with this super fund are terrible.Two steps forward and one step backwards.My wife is with aussie super and the returns are very good.The negative returns was immediate when riotinto changed from mercer to equip.Not happy
martin foster
martin fosterPerth, WA29 posts
 

Had reference number

I.got a call from.equip I wasn't able to answer the phone. The guy left a reference number. I am away from home so all.my details are at home.i.phoned and even through I gave them.my details and I said I had a reference number they still wanted a employee number and they wouldn't proceed any further. So now I have to wait a week before returning home. The world has gone crazy with security. Maybe they can find out what you want before they ask for so much security. Will be taking my Money out
Charlie
CharliePerth, WA2 posts
 

Good performer and happy with service

Member for around 10 yrs (post Rio.) Although some challenges with responsiveness (relating to superannuation funds) funds are secure, returns have been good and no problems contacting staff with questions.
vcat11
vcat11AU4 posts
 

A very poorly operated Super Fund

Switched from Rio Tinto super to Equip and it has been the worst experience so far. Half of the staff including the chief client officer do not understand their own firm's policies. Requiring the customer to highlight their policy wordings in their forms and then educate equip staff on the same. Pathetic incompetence at the best of times
Transparency
Customer Service
Rates and Fees
Gigi W.
Gigi W.2 posts
 

Very bad superfund

I been with this fund for years. The fee is increasing all the time. I waste my time and my money. My friend’s one is growing lots. I am going to join his ones.
Ex Rio
Ex RioFar North Queensland, QLD
  Verified

Abysmal

Their customer service is focused on keeping members away from the management team - even if the customer support officer can't answer your query. They repeatedly promise to contact back and then don't. 20 days waiting so far for a response. Horrible phone system (and I work from home myself so know fully well what is capable of being done). Do not even respond to complaints. Will have to go to ombudsman to get result.
Insurance Options
corey
coreyboyne island15 posts
 

Horrible

Am a current member and I cannot even get hold of them to make a super claim. After 11 months of trying both via email and phone I'm now taking legal action. Put your super elsewhere do not go with this mob
Bounce boy
Bounce boyGreater Melbourne (Inner), VIC37 posts
 

Equip super does not care about the issue of divorce

Contacted equip super (trustee) in regards to replenishing a depleted account after divorce. I requested that this issue was reviewed with legislators - ignored.

Bounce boy
Bounce boy  
More
ATom
ATomPerth10 posts
 

No reply, cant get through on the phone

Emailed an insurance question 20 days ago, still no reply. Spent 15 mins on hold trying to follow up - no answer so took the 'call me when I reach the front of the queue' option, 45 mins later and I'm still waiting for them to call back.

Time to move to a provider who values me as a customer, having the correct insurance in place is vital and I can't even speak to anyone about it!

DeLimit
DeLimitGreater Melbourne (Metropolitan), VIC
 

Customer service... Where??

Customer service doesn't exist for this company, they want your money, but refuse to part with it when you need to apply for release of funds.

Choose another super company if you like service and responses to enquiries regarding your own money.

jay
jaySouth East Queensland, QLD10 posts
 

helpline

Tried to contact them 3 times this morning. Left my number on the last try because "all of their consultants were extremely busy".

Have now been waiting for about an hour for the call back.

Questions & Answers

alf
alf

Does a defined benefit fund have taxed and / or untaxed amounts?

Joe
Joe

I cant find anything for income protection or loss of income in equip super most other supers now cover this. Have i missed something?

sachin
sachin  

Hi Joe

You can always call their rep to inquire on IP etc. I remember having Disability cover several years ago but then opted out. FYI I am no longer with Equip

Extra Information

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