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Equipsuper

Equipsuper

1.4 from 10 reviews

Reviews

(0)
(1)
(0)
(1)
(8)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)


corey

coreyboyne island

  • 11 reviews

Horrible

published

Am a current member and I cannot even get hold of them to make a super claim. After 11 months of trying both via email and phone I'm now taking legal action. Put your super elsewhere do not go with this mob

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Bounce boy

Bounce boyGreater Melbourne (Inner), VIC

  • 9 reviews

Equip super does not care about the issue of divorce

published

Contacted equip super (trustee) in regards to replenishing a depleted account after divorce. I requested that this issue was reviewed with legislators - ignored.

1 comment
Bounce boy
Bounce boy

ATom

ATomPerth

  • 9 reviews

No reply, cant get through on the phone.

published

Emailed an insurance question 20 days ago, still no reply. Spent 15 mins on hold trying to follow up - no answer so took the 'call me when I reach the front of the queue' option, 45 mins later and I'm still waiting for them to call back.
Time to move to a provider who values me as a customer, having the correct insurance in place is vital and I can't even speak to anyone about it!

DeLimit

DeLimitGreater Melbourne (Metropolitan), VIC

Customer service... Where??

published

Customer service doesn't exist for this company, they want your money, but refuse to part with it when you need to apply for release of funds.

Choose another super company if you like service and responses to enquiries regarding your own money.


jay

jayBrisbane

  • 3 reviews

helpline

published

Tried to contact them 3 times this morning. Left my number on the last try because "all of their consultants were extremely busy".
Have now been waiting for about an hour for the call back.


Amy

AmyMelbourne

  • 4 reviews
  • 7 likes

Shocking

published

They charge exorbitant fees, returns minimal. I tried to change super funds and it took 4 months and multiple attempts to prove my identity. Each submission was apparently incorrect or sent via wrong medium- it wasn't they just kept changing what was required. I would recommend moving from these frauds ASAP


Chris

ChrisMelbourne

Online access impossible

published

I'm an employer- one of my employees uses Equip super and I always have difficulty every quarter in paying her super. It would appear that every 3 months my login changes - their website changes and now they use a third party website for all super contributions - which has currently blocked my access - reason unknown - still awaiting a reply from them. I try to get all super payments in on time - all my other employee websites and access are easy and straightforward. Sending money to Equip is about as painful as root canal surgery and every 3 months I have to allow them 3 weeks to allow them to explain their "NEW" access procedure. A Total waste of time.


Poor online access

published

I have been equip super member since 2012 and I changed employer though staying with equip super so i get continuity of service and online statements, etc. To my surprise all the online account statements were unavailable as soon I changed employer, while still using equip. The only way to get your super transaction statement of previous employer is to call them and get it emailed. They charge loads of fee for the service but can't provide all online statements.


Longest claims process of all the superannuations!

published

Equip are currently making me send proof of address, a bank statement (when I've left the country!) and photo Id all whilst I'm out the country!!!

Just saying the call centre is ALSO only open 9-5 Monday to Friday just to make it easy to contact them while your working.

sachin

sachinSydney, NSW

Easy to manage but..

published

High standard in reporting but asset switch and buy sell spread very high.. not suitable for those who actively manage their super investments. The flexibility of asset switch instantly is impressive. If they can reduce the fee I would not consider leaving them. Website is also well designed. Regards and Cheers!
low fee good website
expensive asset switch fee

Questions & Answers

alf

alfasked

Does a defined benefit fund have taxed and / or untaxed amounts?

No answers

Joe

Joeasked

I cant find anything for income protection or loss of income in equip super most other supers now cover this. Have i missed something?

1 answer
sachin
sachin

Hi Joe
You can always call their rep to inquire on IP etc. I remember having Disability cover several years ago but then opted out. FYI I am no longer with Equip


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