Omega Altise Brigadier OABRFNGBM (Natural Gas, Black Marble)

I have owned this for a number of years. It goes wrong every single year. The worst pruchase I have ever made in my life. Support is non-existent - they never answer the phones or reply to emails. Show details

Regrettable purchase – Purchased 2yrs ago & we've had nothing but problems with it since the start. Wish we had returned it immediately, but decided to persevere. ‍ The heater has barely been used in the 2 years we've owned it & we've only just started 'attempting' to use it again for this winter, but it won't stay lit at all now, cuts off within minutes or instantly.… Read more

Useless & frustrating, especially as we've only used it for approximately 2-3 mths total in the past 2 years! Chose mediation with the company before posting this review and received a message from them suggesting that the cutting off problem may be due to the heater being to big for the area & lack of oxygen could be causing the problem. They also suggested opening a door for airflow. I've responded to this with the fact that a door or window has been left open, we only generally light 3 bars & the heater is positioned in a large open plan area, but l haven't received any further response from them yet. Now, after reading many reviews stating the same problem, l have to wonder if there is a fault in the heater?

Don't bother – We purchased this heater on Monday afternoon, took it home and it kept turning it's self off. Took it back om Tuesday morning to Harvey Norman and they replaced it. Took the new one home and it turned it's self off back to HN and they refunded the full cost. Ths sales person stated tht few had been returned with the same issue. Avoid at all costs. Show details

Absolutely pathetic heater – Constantly turns off. Wont run longer than a minute. Lines to heater tested, all fine, no issues with gas supply. Fixed under warranty, worse than before. This heater is the worst purchase we've ever made. DO NOT BUY ONE Show details

Does the job – I have a 75m2 room and the heater heats it from a cold 12C to a very warm 24C in about 3 hours on full power and full fan. It can go a bit higher, but I turn it to low flame after this. Isn’t noisy, but it gets a bit stuffy so I open a sliding door just a a little after an hour or two. I have a CO2 metre and this goes up to about 5000ppm on high… Read more ·  1

heat after 3 hours but down after the sliding door is open to about 1-2000ppm whilst the heater is on, with the temperature staying even about 24C. I read 8 hours is the recommended cautious limit recommended for 5000ppm co2, so best to open a window or door a little after an hour or two, if you have it on all day or evening. This is cautious, as CO2 isn’t dangerous unless much higher, which you can’t get with this heater. It’s just a general ‘stuffiness’ you can notice.

Gas is a bit cheaper than electric so this is why I bought it, plus I like the traditional fire flame. Haven’t had any trouble with lighting the gas or buttons, it might get blown out if there is a draught coming from outside but you just switch it back on. Easy to connect to an indoor gas outlet. You have to keep the ignition button down for about 10 seconds to start, as per instructions.

Works well and is powerful for larger rooms and hallways but you need to open a window or door just a little to stop stuffiness, but it still then maintains heat well.

Worst heater ever – Heater was bought roughly 3 yrs ago , problems started immediately buttons don’t work very noisey fan wouldn’t fire up all panels so returned to the good guys who directed me to the manufacturer who directed me to a service repair guy in my area , It was returned to the service guy three times in two years and manufacturer would only repair not… Read more

give me my money back and now I’m having more problems with it and it’s out of warranty I paid around $800 and I’m ready to put it in the bin because I’m still having problems and worried it will go up in flames DO NOT BUY THIS HEATER YOU WILL BE SORRY 1 star only because I have too or it would be o

Disappointed on 1st day of purchase – Recently purchased this item and from day 1 it does not ignite the tiles. I can hear it and smell the gas but the tiles do not light up. Called the support line and have to wait 1 week for technician to come. You may want to test your products before they reach the consumer. I will return to The Good Guys and get a different brand. Show details

Buttons don’t work – Just purchased a Altise Brigadier heater. Buttons don’t work. Ignition button is faulty. Taking it back to the store for a refund. Any one else have they same problem ? Won’t buy another  Show details

Brigadier – I tried to start my gas heater and it has the ignition light sparking but it won’t ignite. Is the first time I tried starting it for the season. It is only 8 months old  Show details

Fixed easily and wonderful now – My last review I was unhappy about the time it took to light, and it kept going out. They sent a service man out to fix it. He took about 2 minutes and had it running nicely and now quickly. There is a kit they put in ones like mine, this one already had it but looks like it wasn't positioned right. Lights now in less than 30 seconds and stays on. Heats the room great. Now I am happier with the purchase. Show details ·  1

Even after being repaired 3 times, pilot light won't stay lit! Buy a Rinnai instead! – I purchased this heater approx 12 months ago and from day one, the pilot light continues to go out. Has been repaired 3 times so far and still same issue. Show details

Ignition won't stay on – 2nd time in less than 1 year. I bought this product from Harvey Norman at end of July 2019. I had problem with it less than a month later when the ignition would not work. It was repaired shortly after. However the SAME PROBLEM has resurfaced again. I would not recommend this product to anyone, considering I only used this heater for less than 1 month last year and only 1 month this year - 2 months of use and the same problem. Joseph G. Show details

Won’t turn off – We bought this heater a few days ago and the buttons are faulty. It won’t turn off because the buttons don’t work Really substandard parts and quality Wouldn’t recommend to anyone Not safe at all Show details

Not happy – Purchased first heater in June of this year. The ignition button then wouldn’t stay on so had it replaced with a new one in August and now this one is having the same issue.

Great heat when/if it works – We have had the heater for approx 2 weeks it's great when it works but has intermittent lighting issues. We can sometimes get it lit and when we do it switches itself off. The ignition works but lifting your finger off the button makes the flame go out. Quite disappointed for a new product. Show details

Can't start it – Starter works fine but when releasing button, goes off. Think the off button stuck on as there is no springiness and knob in a low position all the time. Starter works fine but when releasing button, goes off. Think the off button stuck on as there is no springiness and knob in a low position all the time.  Show details

playing up after 3 years – The heater looks good but is not good quality, 3 years old and its making a popping sound and now want to charge us $300 to fix the problem. The paint had flaws from new and now is flaking and discoloured. our original heater lasted 20 years plus. Australian made never again  Show details