EVSE Australia

I applied for home EV charge specially asked for 7M long cable, ended up with 6M cable. This makes the charging very inconvenient. Emailed to EVSE, still no response. Yes, somehow your quote to me has little work shows W6m. I only just realized when i checked it after installation. EVSE did not send me any reminding email or messages advising me it is only 6M long cable. Very disappointing withe service. Show details

Recently purchased the Ocular OC20-BC 7kW wall charger for our EV from EVSE. The process of assessing our site and communication with staff was excellent. Installer was very efficient and helpful. The unit is working perfectly and the app is easy to use and great for setting up scheduled charging.

Within 3 months the 'start/stop' button on my charger stopped working. Responses to bad reviews will tell you to email info@ to get the matter looked into. I have and no response. Next step is to take it up with my credit card company. $450 for a inferior quality charger... Show details ·  2

I can sum up the service as, organised, punctual, professional and pro-active. The wiring was neat and they tidy up after themselves! The unit itself works like a charm. During the day, it uses surplus from my solar panel. Charges my TANK 500 Hi4-T PHEV to 100% in 3.5hrs. Show details ·  1

I dealt with Ashley and she was very knowledgeable with EV charging. I decided to go with the IQ home so it works together with my solar system and when we were scheduling the installation, to my surprise my house was selected for a random safety audit. I was very impressed by this as you don’t really see this happen and the level of care EVSE set is really high. Show details

Massive thanks to the team at EVSE for their really fast dispatch for my order after I gave them a call. I couldn't thank them enough, just got my charger installed ready to go just in time for my car's delivery. Thank you!!

poor support，the charger fails just reach 2 years of purchase，and not even reach 2 years after installation. called and emailed the support multiple times，no repairing offered and no replacement offered.

I wish I had known before buying. All the fancy YouTube videos and ads sucked me in. The prices are 4 to 5 times the prices on Amazon. After-sales service is non-existent, with no response to queries. I received speedy responses before I purchased. Show details

Poor product and after sales service – Bad customer service by ocular /evse Iq Unit failed after 2 days of service .1 week to acknowledge unit was faulty after numerous phone calls between installing electician and evse After 3 Phone calls to seperate customer service representatives none could tell me when the replac ement unit would arrive It is now a month since this saga started… Read more

and still no information on dates for arrival of replacement unit even though personal promises were made by representatives!!? They could not even tell me the date Australia post had despatched the replacement unit!

Needed a charger for my home as I recently purchased a new BYD, called the EVSE team and they were very helpful in educating me on the different options they had available. It was refreshing speaking to a real human that was able to provide me with guidance. Really happy with the charger now it’s been working fantastic.

I recently had EVSE install my new charger and couldn’t be happier with the experience. From start to finish they were professional, efficient and extremely helpful. They guided me through the installation process of the Tesla Gen 3 Wall Connector and made sure everything was set up perfectly. Highly recommend them for anyone looking for a first-class home EV charging solution.

I got a home charger supplied and installed and they were very helpful every step of the way. Highly recommended using an expert like evse rather than just an electrician Show details

I watched a lot of the Youtube videos as I wasn't sure about buying on their website or from some other wesbites with cheaper stuff. I called a fellow named Harry and he was so polite and really educated me to what I would need at home and when driving in public. The stuff is great quality and decent warranty. I will recommend them to others. Show details

Nice to speak to a real person - They helped with an issue with my EV charger, it was a simple fix in the end, though they were patient and got me charging again. Thanks guys! Show details

I recently purchased a Tesla Model Y charger from EVSE Australia and couldn’t be happier with the experience. The ordering process was smooth, delivery was quick, and the product quality is top-notch. The charger feels premium and works perfectly with my Tesla, charging is fast, reliable, and effortless every time. Their customer service team was… Read more

also really helpful, answering all my questions before purchase and making sure I got the right setup for my needs. Overall, a great experience from start to finish, highly recommend EVSE Australia for anyone looking for a trusted EV charging solution!

Bought a portable EV charger from EVSE Australia for my Tesla Model Y, and it’s been fantastic! Super easy to use, great build quality, and perfect for road trips or backup charging around Brisbane. The team were really helpful and the delivery was quick.

Exploren has revolutionised EV charging in unit buildings as having personal chargers can be challenging due to strata and building compliance issues. Living with an electric vehicle (EV) is much easier for me, especially since public chargers are not widely available in many areas of South Eastern Sydney. Thank you Exploren. Show details

Look for other options – I wish I had read some of the reviews before buying, but since I had bought a cable from this company before and had no issues, I trusted to buy a car charger with installation and just got disappointment. After I did my order on-line, I received an automatic email saying someone would contact me for an installation assessment. After 4 days… Read more

without no one contacting me, I sent an email. Another few days past and no contact me or replied to my email, so I called them. The person on the other side of the call apologized and said would arrange for someone to do the initial assessment. Again, I waited a few extra days with no contact.

2 weeks later, I called them again, spoke with someone else that again, apologized and said she would take my case personally. She sent me an on-line form for the assessment which I filled straight and she arrange an electrician to confirm installation conditions. A couple of days later their electrician came, looked everything and said it was all good for install and he would report back to EVSE and they would contact me again to arrange everything. I thought now things would go ahead, but another week passed and no contact from EVSE. I called them one more time to ask what was going on, and was told the electrician had a personal issue and could not send his report to EVSE. I understand things like this could happen, but I'm dealing with a company not a sole trader, so if one electrician couldn't do the job they should look for someone else. Already tired of chasing my tale, I told them to cancel the installation and just send me device which I was told would be arranged, but guess what, it's been a month and no charger and no contact from them.

Having had enough, I called today to cancel everything. Again, staff was polite, but I simply can't trust this company anymore. I hope I don't have to call again to chase my refund!

Lack of service – Service was terrible. i had ordered a charger and paid my deposit, however my circumstances changed due to illness and i was unable to go though with the purchase. EVSE charged me 15% cancellation. the product was returned in the delivery box and well insured for return. Very unsatisfactory response. Still waiting for return of my money. Show details

I recommend – Ordered an IQ Solar with installation. My install was organised within the week and installed the next. Working beautifully! I charge with my excess solar and there is a fast mode too which is great for the rainy days Show reply

Terrible – Terrible company, no communication skills. Had the charger booked in to be installed and no one turned up. Multiple phone calls and emails with no response, a day later I finally get onto them to be told they can re book me in for a week later.

Great before, during and after sales service – Purchase and check out process was super easy, after purchase they were very responsive with help to get me going with the charger (even followed up on a Sunday which was really appreciated as during the week is very hard for me) and then when it had a problem they were right there as well, they immediately replaced it free of charge without me even asking. Will definitely use them again and definitely recommend them to others. Show details ·  1

Don’t bother. They don’t even return correspondence to get a sale – Don’t bother. They don’t even return your correspondence to get a sale. Goodness knows what will happen if you have a warranty claim. Avoid.