I had a fantastic experience with Silverwater EVSE. The team was extremely knowledgeable and helped me select the right charger for my EV setup. Communication leading up to the appointment was clear and prompt. On the day of installation, the technician arrived on time, completed the job cleanly and efficiently, and walked me through how to use… Read more
the charger and mobile app before leaving. Highly recommend them for anyone looking for reliable EV charging solutions!
Nothing but high praise for EVSE. I have ordered two separate products from them and both arrived within a couple of days. Excellent service! 10 out of 10 from me.
Reviews with attachments
Amazing service and product, person at the counter was fantastic Alex
Very good friendly staff. Helped me to select right cable for charging. Explained everything very nicely Highly recommended store. Show details
It’s been a month and a half asking a quote for installation and a charger , no one has responded . Was recommended by a friend but looks like hopeless
Really happy with our ev charger and the service from EVSE. End to end it was seamless. The tethered charging cable is quite neat and have had no troubles using it with our EV. The app is easy to navigate. Highly recommend.
Very happy with service, top quality, cost was reasonable as well according to amount of work.
Excellent Product and service fast perfect Install 5 stars all round well worth purchasing extend warranty on EV charger. Thanks again EVSE. Show details
I purchased an Ocular IQ Home Solar charger and unfortunately it arrived with a hole in the ribbon cable. The response from EVSE was initially slow, but once escalated it was excellent. When the charger was installed, I experienced some issues around the wifi connection. EVSE were extremely helpful in troubleshooting the issue and ultimately… Read more
resolved the problem by hardwiring the connection. Since then, the charger has performed perfectly and the aftercare from EVSE has been exceptional.
Bought an Ocular IQ home solar and it works well, good smooth process and no problems Show details
Latest follow-ups
Within 3 months the 'start/stop' button on my charger stopped working. Responses to bad reviews will tell you to email info@ to get the matter looked into. I have and no response. Next step is to take it up with my credit card company. $450 for a inferior quality charger... Show details · 2
Follow-up · After my review, support got in touch and resolved my issue. Turnaround time should be better on tickets, but charger is now working.
Positive reviews
Great product service and timely reply to questions I submitted
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Fast efficient service in the showroom. I have also requested a quote online for a charger installed at home, an easy process. Show details
Excellent customer service and product knowledge shown by all the team at Silverwater Show details
Negative reviews
We had an Ocular from evse installed 4 years ago. It failed in April and we contacted EVSE as the cost incurred for this to fail was poor. Back and forward with a good will gesture ended up being a 30% discount and estimate to instal. 6 weeks later we finally got the charger delivered and then no contact for installation. Email after email,… Read more
countless phonecalls, we finally got our electrician to install. not one email in the last 2 months has been followed up. The repetative response from them is sorry for the dealu, I understand or sorry for the miscommunication. Never again. I would not recommend dealing with them anymore. They are unreliable and inept. Im now to see how long this ocular lasts.
Like Timothy M, but only for a 10m cable. We bought a 2026 Solterra on 10 June and it came with a 240v AC charger, which we have been using though it takes more than 24 hours to get the car up from 20% to 80%. Knowing this, I ordered and paid for a… Read more
10m EV charging cable that can connect to our solar 3 phase outlet and charge the new car more quickly and from the 11kW solar panels with the 9.6kW BYD battery - should be great! However, the cable from EVS was ordered and paid for 9 days ago and EVS have not told me when I am going to receive it. They have not answered several attempted emails and 'phone calls, except 1 with a fellow in his car who I asked to keep me informed as to when. He reckoned their shipment has spent 3 weeks in Customs but should be in soon. If their ordering online had said "No Stock" I would have tried with someone else - even Bunnings would have been better and quicker. EVS should seriously have a very good look at their Customer Service; if they rated themselves now it would be 0 out of 10 and if they want to make the most out of the booming EV sales in Australia they had better improve, or they will be left behind by anyone who does value customer service.
Follow-up · I have received the 10m cable and it works well. Quality product though responses were not at all prompt. I have sent them a request for a quote on establishing a EV charger to be community owned (Federal Halls) in our village but have had no reply or response at all. Don't think I'll bother trying to communicate with them again and again, so I'll try someone else.
Purchased a home charging port via Subaru through EVSE for my Subaru Solterra. Have been given the run around from Day 1 - lost the information, no installers in my region, installer on holidays, trying to source other installers etc. It has been nearly 9 weeks and no progress. Do not recommend dealing with EVSE!
Follow-up · Ocular LTE Plus OC20-BC-7.2KW-Plus Purchased as part of after sales package through novated lease with Subaru. Regional Qld. (Cairns)
Recent reviews
I would highly recommend the team at EVSE. They were extremely helpful, answering all our questions. They didn't keep us waiting and were very polite. Five stars out of five.
I applied for home EV charge specially asked for 7M long cable, ended up with 6M cable. This makes the charging very inconvenient. Emailed to EVSE, still no response. Yes, somehow your quote to me has little work shows W6m. I only just realized when i checked it after installation. EVSE did not send me any reminding email or messages advising me it is only 6M long cable. Very disappointing withe service. Show details
Hi Kevin, we apologize for not responding to your… Read more (+2 replies)
Very good product range and quality stuff and great prices as well. Their staff is awesome and gave me suggestion and help me choose right product Show details
Great welcome to the store. Friendly staff and informative about accessory options. Speedy service without feeling rushed. Show details
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Great service and options. Ben was very knowledgeable, friendly and attentive. Show details
Amazing customer service highly recommend and really good prices here
Thanks for the everything, from their chargers to their customer service, they're the best!!! Show details
Recently purchased the Ocular OC20-BC 7kW wall charger for our EV from EVSE. The process of assessing our site and communication with staff was excellent. Installer was very efficient and helpful. The unit is working perfectly and the app is easy to use and great for setting up scheduled charging.
I can sum up the service as, organised, punctual, professional and pro-active. The wiring was neat and they tidy up after themselves! The unit itself works like a charm. During the day, it uses surplus from my solar panel. Charges my TANK 500 Hi4-T PHEV to 100% in 3.5hrs. Show details · 1
I dealt with Ashley and she was very knowledgeable with EV charging. I decided to go with the IQ home so it works together with my solar system and when we were scheduling the installation, to my surprise my house was selected for a random safety audit. I was very impressed by this as you don’t really see this happen and the level of care EVSE set is really high. Show details
Massive thanks to the team at EVSE for their really fast dispatch for my order after I gave them a call. I couldn't thank them enough, just got my charger installed ready to go just in time for my car's delivery. Thank you!!
Needed a charger for my home as I recently purchased a new BYD, called the EVSE team and they were very helpful in educating me on the different options they had available. It was refreshing speaking to a real human that was able to provide me with guidance. Really happy with the charger now it’s been working fantastic.
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Hi Tim, thank you for your feedback and we’re… Read more (+1 reply)