EzyDVD

6 Stars – These guys were all round great. Prompt, clear and realistic communication. Product in excellent condition. Would return as a customer and recommend to all.

Great Service – I needed to upgrade my shipping to get my product sooner. They responded within 1 business day and set my mind at ease. Very friendly. Great service.

Excellent Service and Communication – The EzyDVD team were quick to respond to my query about my item which had sold out nationwide and ensured me that I would get it by Christmas. They communicated every step of the way even when their supplier did not deliver the item to them. I would definately do business with them again.

Excellent service & Delivery – I am very impressed with the speed of delivery for my order and all DVD’s wrapped in plastic and exactly what I ordered. I was also very happy that all DVD’s dispatched in one package and that the website shows if what you are looking for is in stock or not when you place the order. Will definitely purchase from EzyDVD again.

I got my item – I pre ordered Taken 3 for mum and I was told it was sent on 15th June 2015 and they said it would arrive 3-10 buisness days which I got today 23rd June 2015 it only took 7 days. Great service.

Pre-Orders can mean they have you money for up to 7months plus – Be very careful of this mob. They advertise a DVD as "Coming Soon", "Pre-Order now to secure your copy at this price" You order and they take payment. Then you wait for more than 7 months for the product to arrive and even then they cannot be bothered to advise when it's been posted or provide tracking details

Used to be a fan....slow/no delivery and zero communication – Back in the day, I loved Ezydvd. I purchased a lot of DVDs online or in their stores. They had decent prices and delivery was really prompt. I have been using JBHIFI more recently primarily due to cost but a recent sale at Ezydvd was pretty impressive so I made 2 significant orders of 11 dvds/blu-rays in total. Some of the discs were in stock,… Read more

others were "Usually ships in 5-7 days". It's been almost a month and only 3 have turned up. I have emailed them and contacted them via facebook but heard nothing. At least one of the discs I haven't received is listed as "low stock" but I still haven't received it. It's very frustrating because I'm a school teacher who had actually planned to use some of the discs I ordered. At least JBHIFI actually contact you if there is a delay. These muppets do nothing. It's a real shame because it would be good for JBHIFI to have some competition apart from Sanity. As it is, I won't deal with Ezydvd again. Highly disappointed.

They turned up, which is always nice – First time using them, usually always Buy from Sanity at my local. But as Ezydvd were the only ones who seemed to have a few movies I wanted I decided to do a full order from them. Pros, Movies all turned up in about a week. All movies seems to work and be what I ordered.Price was fine. Cons, Some of the Quality seems suspect. Like no… Read more

intro or menu screens, the odd grainy patch on the Image like it’s a DVD quality or a back alley rip-off copy. I have only tried 4 of the movies so far and 2 of those had the odd grainy patches and only one had a menu. I need to check but I feel like even the FBI warnings are missing on some of them which is a big red flag as they are mandatory and cannot be skipped since 2012.

Honestly I may be wrong and they are all legit,but I had little faith in a online only store thats already gone under once, that this has sent me running back to my local were the $2.50 extra for piece of mind seems worth it to me.

AVERAGE – After ordering my DVD, it hadn't arrived yet.(after 9 days) So I emailed the company, The good thing is that I got a reply straight away, and had informed me that they were out of stock. If I hadnt emailed them, about why I hadnt received it yet, I probably still be waiting. I think an email, to the customer saying it is out of stock and will… Read more

take a little longer to deliver would be benefical, as well as a tracking system.

As promised by the email, the DVD, became in stock and got it within a few days.

Outrageously rude - do not use! – Advertised NTSC format on a specials ad that I bought a DVD from. When dvd came Region 4, I pointed out the disrepancy. They directed me to their detailed webpage for the DVD purchased, which said Region 4, NTSC format, and said they would not accept that I didn't look at that page (which I didn't). I trusted the special advertisement page… Read more

which said ONLY NTSC.

I tried to help them achieve honesty in advertising. I never requested a refund or return. They responded by accusing me of not being honest.

UnEZY about this business – I've ordered several DVD's from this business - several were supposedly sent 10 days ago and still haven't arrived. They claim that there are no tracking details (what rubbish). They also say that I would have to wait for another month or two before I could claim a refund Stalling techniques at its best! On the second lot of DVD's I ordered, I was… Read more

told that they weren't in stock. I asked for a refund and was told that it would take two days. Four days later still nothing. This company is really dodgy and I regret ever having gotten involved with them. Based on my experience, I wouldn't recommend anyone using them either. They seem quite archaic and unprofessional.

OVER PRICED – not only there service is crap , and rude ,there far more expensive then other stores ,,,jb hifi kills them ,in all aspects and a lot cheaper ,GIVE EAZYDVD THE FLICK ,LIKE THE PEST ITS GROWEN INTO

How to destroy a business – EzyDVD used to be an excellent online retailer and I have purchased a lot of movies and TV series from them in the past. After my most recent experience I will never buy from them again. I purchased a total of 7 items (all blu ray titles). It took several months to get 5 of the titles and when questioned about the remaining two they stated within… Read more

a month. Just before the month was up they cancelled the order and refunded one of the non supplied titles with no explanation. It took some effort to have the second non supplied title refunded, again with no satisfactory explanation as to why they could not supply.

Never again EzyDVD!!!

Not Ezy. 7-10 day delivery took 46 days – Delivery for items listed as "Expected to ship within 7-10 days" took 46 days to ship (32 working days). Here's a rough outline of our experience with "Ezy" DVD: 17 March: place order 27 March: billed for the order 2 April: "Ezy" said order would be delayed. Didn't say how long. 13 April: We sent email asking about the order. 15 April: … Read more

"Ezy" said it should be within 7-9 (more) days.

27 April: We sent email asking "Ezy" to cancel our order and quoting our rights according to Consumer Affairs Victoria

28 April: "Ezy" replies that they and their suppliers are out of stock and it may take another 3 weeks. Would we like to cancel our order?

28 April: We reply, yes, cancel our order and refund our money.

1 May: "Ezy" declares that the items have been shipped.

6 May: We pick them up from the post office.

Does that sound easy? Why did it take 46 days? And worse, why did it take only 3 days after we demanded a refund and quoted Consumer Affairs Victoria? What's more, why was our request to cancel the order and receive a full refund ignored? And last but not least, the entire time (46 days) we were waiting for our DVDs, those same DVDs were listed on the site as "Expected to ship within 7-10 days". Of course, "expected" is a weasel word which, in the case of "Ezy" DVD, means "We'll ship it after we've held your money for at least 5 weeks and you've demanded a refund and threatened to report us to Consumer Affairs."

OK, not brilliant, service seems to be going downhill – Pre ordered a DVD. Received an email a couple of days post release to say it would be dispatched sometime in the next few days. It finally arrived 10 days post release - could have just gone up to local shop and bought it a week earlier at a better price. I've bought from them before and they've been OK, but now service appears to be slipping.

Regular customer – Have ordered a number of DVD's from these guys (perhaps too many, some would say) over the years. Haven't ever had any real issues with them, though sometimes delivery takes a while and they charge credit cards immediately on purchase of a mixture of preorder/backorder and in stock items. If you want pre-orders/backorders to not be charged until… Read more

they are shipped, you have to select the option to pay when the first item is shipped and request them separately, and not combine them with other things that will arrive sooner. Still, this is a minor annoyance and all DVD's I've received appear authentic, in good condition and arrive promptly after being shipped from the warehouse (in less than a day, sometimes).

TL;DR: Good overall. Best not to combine preorder/backorder stock with in stock items unless you don't mind paying way in advance.

Would give it 0/5 if I could. Avoid!! – I was hosting a movie night, at the time, 4 weeks time before I ordered a stack of DVDs at this place and then the great wait of 2014 happened, after two & a half weeks I was sent a email to say they were having some issues with a few of my DVDs from their supplier and it would be a little longer more before the order is mailed... oh and it's… Read more

takes about 10 working days to get those DVDs.

What.The.Fudge. Are you kidding me?

So I wrote a reply saying that that is not good enough, I ordered well ahead and these were needed at a certain time so I asked for a full refund. Within the hour I got a email to say my DVDs had miraculously been shipped (but I thought they were having issues as per the email?!) following that email I received one of the rudest emails I had ever received from any company from a person called '[name removed]'. '[name removed]' should not be in customer service. She rudely told me that if I opened my eyes I would have noticed some of those DVDs I ordered were on back order and not in stock so this delay was essentially my problem.... here's the thing because I've been burned by terrible online business in the past I print out of all my purchases and sure enough when I looked back at my order every single item was marked in stock. This time I decided to call and request my refund, I was hung up on so I had to resort to email again, I kept my reply nice and short saying I still want my refund as everything was in stock at time of purchase and this was just nonsense on their part. They deliberately waited a full work day before saying it was too late.

Here's the thing it's now been four more weeks since they sent me the email saying my DVDs were posted and no DVDS have arrived, none.

Shady shoddy business, for the love of everything stay away! Just don't even risk it.

Worst customer service in history. Shady! My money is on pirated DVDs due to time it takes to be delivered. Orders go MIA.

Terrible Business – Terrible Business they have really bad leadership, effort and very poor management style. The bad about this business is they delivery the movies DVD and Blu ray not on time they need develop faster and sending in the destination in time. The way to make profit is to expand the business around the world in Melbourne and Sydney so people could buy… Read more

the Movies DVD and Blu-rays they don't have to go buy at JB HI FI. the movies DVD and Blu-rays are very cheap. ordering online take several day to delivery the movies to it destination

Good – I live in a small area where the only DVD shop has shut in. EzyDvd has become my source for DVDs I want. I have had no problems with receiving orders and the prices are good. The site is easy to navigate unlike many other store sites. The only problem would be the shipping process can be slow. great customer service, reliable, easy to navigate shipping process can be slow

Decent – I can see a trend here, and would have to agree that the delivery and process times are pretty slow, but I have had no issue with receiving orders, and the prices are good, especially PC games which they now offer. Cannot comment on customer service as I have never had any issues to address them with... Great prices, reliable Slow process and delivery times

order processing – if it takes 8 days for an order to be processed, not even despatched, then it concerns me greatly. i wonder how long it will be before i receive my dvds. i have emailed customer service today so it will be interesting to see if i get a prompt response or if the business's ethos of 'customer satisfaction' is just empty words.

OK Service but they need to be more reliable – Ezydvd Used to be really good in Australia when they just had stores, they only changed to their online status quite recently. Their website isn't updated very much, sometimes you'd see a product that's been advertised as ready to ship within 7-10 days, but then you find out through email that the DVD order has been delayed a few days later… Read more

because they have to restock it in their warehouse. I don't know if they supply their own DVDs or not, but it's a real pain in the [censored word removed] to have to wait around 30 days locally for a package to be sent. I wouldn't recommend getting DVDs from them often, and I don't think I would again, just walk into a store instead rather than ordering them online.

From experience. There are real people at customer service, not automated replies & robots. Website is not often updated enough, some orders are really slow.

A lesson in frustration – I ordered a DVD series from EzyDVD that was advertised as 'on special' and would 'ship in 7 to 10 days' on the webpage. I should have read some of these reviews of the online company before purchasing from them. They sent me the wrong product 3 weeks after I placed an order with them. When I emailed them that the order was incorrect they sent me… Read more

an "RA" form that would allow me to return the incorrect product free of charge (But only after I had to purchase a mailing carton to send it back in).

In good faith I mailed back the incorrect order and waited for a reply...2 weeks later I was still waiting! I tried to email EzyDVD to resolve the issue and find out what they intended to do about my returned goods (Which were wrong anyway). They indicated after a third email request to them that they would email me regarding what would happen as soon as they had "All the facts".

It is now another week, after this last email reply from them, and I am still waiting for their reply explaining what will happen. I have no goods and it has been 6 weeks since I paid EzyDVD.

I have been forced to ask for a resolution to the issue through Paypal as the online company will not communicate with me. I have tried to resolve this issue amicably but there isn't much you can do when the other party refuses to acknowledge you are there. The company has 3 weeks to resolve the issue through Paypal so at least I have now been given a deadline for my issue.

Basically I gave them money and have no goods to show for it.

Be extremely careful with EzyDVD's return system...if u cannot track the return item then you have no way of knowing when the item is received or if it is dealt with.

Do not use this company if you can avoid it, as they make mistakes with orders, do not deal with issues when they arise, and you may not receive goods that you paid for. Easy to use website Very poor communication with customers. Unreliable "Returns" system. Slow service.

Great prices quick support but thats the end of whats good – First off their prices rival UK ozgamesshop and customer support is good. Now the bad if this is a Australian owned business they dont seem to have anything in the country at all. Games I pre orderded instead of being shipped on the release date went to backorder straight away.. Pre order = guaranteed a copy on the release date not weeks after.… Read more

Next why would a Australian business seem to be run from China? Why dont they have a local warehouse to ship products to its so called home country? Whats the point of them even advertising games etc as pre orders when the product isnt even sent until many days after world wide street release dates. Kinda feels like a bit of false advertising. Also I tried buying from Blockbuster online and they do exactly the same things as Ezydvd does and odd thing seem to have the same staff members which is very dodgy. In short my advice is to avoid Ezydvd and blockbuster online like it was a uncurable plague. Prices and some of the customer service.

Cheap but horrendous delivery times – EzyDVD is an online retailer shop that obtains their products from the Uk, which is compliant with Australian devices. The prices are reasonably cheap and there are usually specials and coupons running, alluring you into their evil malicious trap. I had pre-ordered two items from them, both video games. The shipping date states that it would take… Read more

about 3-10 days for shipping, which may be reasonable from the UK, right? Wrong, the first game took two weeks to be delivered to me. What is strange is that the item was shipped from Hong Kong...what? This would mean that the game was shipped from the UK, arrived in HK and then shipped again to Australia. Why would that happen? Additionally, the same game was found cheaper in a local store!

My second game that I ordered was placed into backorder, after being delayed by one week since their shipment was delayed...why would it be delayed by a whole week? The copy finally shipped after a week and got it 11 days after, once again after its determined shipping date. So I had to wait for 18 days before a copy of my game arrived. Absolute rubbish.

Be warned, the prices may be alluring and cheap, but the downside is the unreasonable shipping times, lack of communication and the frequent 'out of stock'/'backorder' statuses that most people are experiencing. If you want something reasonably fast and cheap this isn't it. It's just cheap, similar to their working operations! Cheap Prices Long delivery times, bad communication, poor service

Slow postage and expensive! – I bought season 5 of Breaking Bad. It took over two weeks to arrive! That was disappointing but even worse was that during the time I was waiting, I found it cheaper at 3 different shops! I bought online thinking that I would get a good deal while still getting it pretty quick. Neither was the case. Postage speed was ridiculous... Over two weeks!

Don't pre order – I pre orderd a pc game and after the release date my order said it was on back order. Wtf. When questioned they said they can't get the retail version I orderd but could email a key to download it. Waste of time and missed out on pre order bonus because of them False advertising

Very disappointed – I ordered a set of DVDs from them assuming that the item was in stock. I had looked a couple of different online retailers and them had "out of stock" on the item however I could have ordered it if I wanted. Having a new baby, I just wanted to get it done and sent ASAP so it was here for my hubbys birthday and I didn't have to think about it… Read more

anymore. EzyDVD appeared to have the item. After 13 days I get an email from them saying my paypal payment was declined. Thats when I realise, they hadn't sent me an email saying the items had been shipped and that it was so long ago that I ordered them! (new baby!) Of course my payment didn't go through, silly me had thought that the DVDs were well on their way and I'd spent all of my money. So I sent them an email basically telling them how irritated I was and part of the reply read as below

"the product pages of these 2 titles said “Expected to ship within 7-10 days”, which means they were not in stock when you placed this order"......"Since you are new, you may not understand that the expression of “Expected to ship within 7-10 days” refers to out of stock."

No. I thought that I thought that "out of stock" means "out of stock". I saw the 7-10 days shipping but unfortunately I hardly took any notice. I will always take notice of this now. Fair enough they if they were upfront and said they are out of stock and will order it but I feel that the way they make it appear on their online store as if its available now is dishonest. They are essentially selling items they don't have. If I wanted to wait this long to get them, I would have just ordered them from overseas. Its a good website They sell items they don't actually have in stock

Very disorganised – Although they appear to have a good range at a decent price it soon becomes apparent that they hold insufficient stock. I ordered several DVD and they have all been shipped separately at different times and I am still waiting to receive 2 items. The movies I ordered were all released in the last year and popular titles available in all stores so I'm dissatisfied that they're still waiting on stock after 3 weeks. Inexpensive Inefficient, slow,

Service – I have been ordering through Ezydvd for about two years and have had no problems up until now, the automated delivery address on the website sent it to my old address, which I haven't lived at for four months and because there is no tracking number Australia Post wouldn't allow me to recover the order, also another part of the problem is that… Read more

customer service doesn't get back to you in a timely manner. On the plus side the prices are good as is the selection that they have to offer, especially in regards to blu ray and video games. Good selection of titles, good prices and specials No order tracking through Australia Post, customer service is slow

Bad Service – I signed up and ordered the most recent season of Nurse Jackie. Not only did I not receive a confirmation email with my log in details and contact details for them, I have not received my DVD's. I've tried to log into the site but have had no success so I can't track my order or contact them. No DVD's, no service, not happy! I have now… Read more

received an email to say that my DVD's have been dispatched from Melbourne. Quick service and dispatch my backside. I will never use this service again

No contact details, no service, have not received my product

Clearly Behind in the Online Movie Stores – They offer good prices, and they have a good range and specials, but they just don't have it when it comes to customer service. It doesn't matter how cheap their prices, or how wide the product range, if you're waiting for considerable times for your non international order to actually be delivered. They're far behind JB on customer service… Read more

and missing goods. They have a great range, and good specials Their Customer Service and website options. They can't chase a missing order until 1 month is out, and even then, they don't say what they'll do.

So slow – Ordered a game from there about 3 weeks ago now. I ordered the fastest shipping which cost an extra few dollars. I figured it wasn't that bad seeing as it was still cheaper then buying it in store. Took over a week and a half to finally dispatch and this is now the 3rd week waiting for the game and it still hasn't arrived. Customer service is… Read more

horrible and the site doesn't even say whether or not something is in stock. All it says is estimated dispatch time and even at maximum I should have received the game last week. By the time it gets here in-store prices probably would have dropped. Wide variety of games Long wait time, no customer service phone number, misleading delivery times

Awful – I order a DVD from them.The disk looks awful with many fingerprint and some scratch,the case is broken as well.