Pre-Orders can mean they have you money for up to 7months plus
Be very careful of this mob. They advertise a DVD as "Coming Soon", "Pre-Order now to secure your copy at this price"
You order and they take payment.
Then you wait for more than 7 months for the product to arrive and even then they cannot be bothered to advise when it's been posted or provide tracking details
Used to be a fan....slow/no delivery and zero communication
Back in the day, I loved Ezydvd. I purchased a lot of DVDs online or in their stores. They had decent prices and delivery was really prompt. I have been using JBHIFI more recently primarily due to cost but a recent sale at Ezydvd was pretty impressive so I made 2 significant orders of 11 dvds/blu-rays in total. Some of the discs were in stock, others were "Usually ships in 5-7 days". It's been almost a month and only 3 have turned up. I have emailed them and contacted them via facebook but heard nothing. At least one of the discs I haven't rece...ived is listed as "low stock" but I still haven't received it. It's very frustrating because I'm a school teacher who had actually planned to use some of the discs I ordered. At least JBHIFI actually contact you if there is a delay. These muppets do nothing. It's a real shame because it would be good for JBHIFI to have some competition apart from Sanity. As it is, I won't deal with Ezydvd again. Highly disappointed.
Excellent service & Delivery
I am very impressed with the speed of delivery for my order and all DVD’s wrapped in plastic and exactly what I ordered. I was also very happy that all DVD’s dispatched in one package and that the website shows if what you are looking for is in stock or not when you place the order. Will definitely purchase from EzyDVD again.
They turned up, which is always nice.
First time using them, usually always Buy from Sanity at my local. But as Ezydvd were the only ones who seemed to have a few movies I wanted I decided to do a full order from them.
Movies all turned up in about a week. All movies seems to work and be what I ordered.Price was fine.
Some of the Quality seems suspect. Like no intro or menu screens, the odd grainy patch on the Image like it’s a DVD quality or a back alley rip-off copy. I have only tried 4 of the movies so far and 2 of those had the odd grainy patches and only o...
After ordering my DVD, it hadn't arrived yet.(after 9 days) So I emailed the company, The good thing is that I got a reply straight away, and had informed me that they were out of stock. If I hadnt emailed them, about why I hadnt received it yet, I probably still be waiting. I think an email, to the customer saying it is out of stock and will take a little longer to deliver would be benefical, as well as a tracking system.
As promised by the email, the DVD, became in stock and got it within a few days.
Outrageously rude - do not use!
Advertised NTSC format on a specials ad that I bought a DVD from. When dvd came Region 4, I pointed out the disrepancy. They directed me to their detailed webpage for the DVD purchased, which said Region 4, NTSC format, and said they would not accept that I didn't look at that page (which I didn't). I trusted the special advertisement page which said ONLY NTSC.
I tried to help them achieve honesty in advertising. I never requested a refund or return. They responded by accusing me of not being honest.
UnEZY about this business
I've ordered several DVD's from this business - several were supposedly sent 10 days ago and still haven't arrived. They claim that there are no tracking details (what rubbish). They also say that I would have to wait for another month or two before I could claim a refund Stalling techniques at its best! On the second lot of DVD's I ordered, I was told that they weren't in stock. I asked for a refund and was told that it would take two days. Four days later still nothing. This company is really dodgy and I regret ever having gotten involved with them. Based on my experience, I wouldn't recommend anyone using them either. They seem quite archaic and unprofessional.
How to destroy a business
EzyDVD used to be an excellent online retailer and I have purchased a lot of movies and TV series from them in the past. After my most recent experience I will never buy from them again. I purchased a total of 7 items (all blu ray titles). It took several months to get 5 of the titles and when questioned about the remaining two they stated within a month. Just before the month was up they cancelled the order and refunded one of the non supplied titles with no explanation. It took some effort to have the second non supplied title refunded, again with no satisfactory explanation as to why they could not supply.
Never again EzyDVD!!!
Not Ezy. 7-10 day delivery took 46 days.
Delivery for items listed as "Expected to ship within 7-10 days" took 46 days to ship (32 working days). Here's a rough outline of our experience with "Ezy" DVD:
17 March: place order
27 March: billed for the order
2 April: "Ezy" said order would be delayed. Didn't say how long.
13 April: We sent email asking about the order.
15 April: "Ezy" said it should be within 7-9 (more) days.
27 April: We sent email asking "Ezy" to cancel our order and quoting our rights according to Consumer Affairs Victoria
28 April: "Ezy" replies that they and their suppliers are out of stock and it may take another 3 weeks. Would we like to cancel our order?
28 April: We reply, yes, cancel our order and refund our money. ...
OK, not brilliant, service seems to be going downhill
Pre ordered a DVD. Received an email a couple of days post release to say it would be dispatched sometime in the next few days. It finally arrived 10 days post release - could have just gone up to local shop and bought it a week earlier at a better price. I've bought from them before and they've been OK, but now service appears to be slipping.
Have ordered a number of DVD's from these guys (perhaps too many, some would say) over the years. Haven't ever had any real issues with them, though sometimes delivery takes a while and they charge credit cards immediately on purchase of a mixture of preorder/backorder and in stock items. If you want pre-orders/backorders to not be charged until they are shipped, you have to select the option to pay when the first item is shipped and request them separately, and not combine them with other things that will arrive sooner. Still, this is a min...or annoyance and all DVD's I've received appear authentic, in good condition and arrive promptly after being shipped from the warehouse (in less than a day, sometimes). TL;DR: Good overall. Best not to combine preorder/backorder stock with in stock items unless you don't mind paying way in advance.
Would give it 0/5 if I could. Avoid!!
I was hosting a movie night, at the time, 4 weeks time before I ordered a stack of DVDs at this place and then the great wait of 2014 happened, after two & a half weeks I was sent a email to say they were having some issues with a few of my DVDs from their supplier and it would be a little longer more before the order is mailed... oh and it's takes about 10 working days to get those DVDs.
What.The.Fudge. Are you kidding me?
So I wrote a reply saying that that is not good enough, I ordered well ahead and these were needed at a certain ti...me so I asked for a full refund. Within the hour I got a email to say my DVDs had miraculously been shipped (but I thought they were having issues as per the email?!) following that email I received one of the rudest emails I had ever received from any company from a person called '[name removed]'. '[name removed]' should not be in customer service. She rudely told me that if I opened my eyes I would have noticed some of those DVDs I ordered were on back order and not in stock so this delay was essentially my problem.... here's the thing because I've been burned by terrible online business in the past I print out of all my purchases and sure enough when I looked back at my order every single item was marked in stock. This time I decided to call and request my refund, I was hung up on so I had to resort to email again, I kept my reply nice and short saying I still want my refund as everything was in stock at time of purchase and this was just nonsense on their part. They deliberately waited a full work day before saying it was too late. Here's the thing it's now been four more weeks since they sent me the email saying my DVDs were posted and no DVDS have arrived, none. Shady shoddy business, for the love of everything stay away! Just don't even risk it. Worst customer service in history. Shady! My money is on pirated DVDs due to time it takes to be delivered. Orders go MIA.
Terrible Business they have really bad leadership, effort and very poor management style. The bad about this business is they delivery the movies DVD and Blu ray not on time they need develop faster and sending in the destination in time. The way to make profit is to expand the business around the world in Melbourne and Sydney so people could buy the Movies DVD and Blu-rays they don't have to go buy at JB HI FI.
the movies DVD and Blu-rays are very cheap.
ordering online take several day to delivery the movies to it destination
I live in a small area where the only DVD shop has shut in. EzyDvd has become my source for DVDs I want. I have had no problems with receiving orders and the prices are good. The site is easy to navigate unlike many other store sites. The only problem would be the shipping process can be slow.
great customer service, reliable, easy to navigate
shipping process can be slow
I can see a trend here, and would have to agree that the delivery and process times are pretty slow, but I have had no issue with receiving orders, and the prices are good, especially PC games which they now offer. Cannot comment on customer service as I have never had any issues to address them with...
Great prices, reliable
Slow process and delivery times
if it takes 8 days for an order to be processed, not even despatched, then it concerns me greatly. i wonder how long it will be before i receive my dvds. i have emailed customer service today so it will be interesting to see if i get a prompt response or if the business's ethos of 'customer satisfaction' is just empty words.
OK Service but they need to be more reliable
Ezydvd Used to be really good in Australia when they just had stores, they only changed to their online status quite recently.
Their website isn't updated very much, sometimes you'd see a product that's been advertised as ready to ship within 7-10 days, but then you find out through email that the DVD order has been delayed a few days later because they have to restock it in their warehouse. I don't know if they supply their own DVDs or not, but it's a real pain in the [censored word removed] to have to wait around 30 days locally for a packa...
Questions & Answers
What is the best site from which to order DVD box sets that are playable in Australia and not pirated? I'm thinking of TV programs like Downton Abbey, Madame Secretary.
Ezydvd.com.au and www.dvdorchard.com.au. They are both very fast. I pre ordered Harry Potter collection box set from both places and they are both fast I also ordered a dvd from ezydvd and they said it would take 3-10 buisness days to send depending on my location and it took 7 instead of 5 now by regular post because mail is a bit slower but it still arrived.
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