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Factory Direct Shutters, Awnings & Blinds
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GailKSouth East Queensland, QLD
Stylish shutters
This is the second time we have purchased shutters from Factory Direct. Yet again we have been impressed with the quality of product and level of professionalism displayed from quotation to installation.
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Adrian wardSouth East Queensland, QLD
Perfect
Paul who came to give a quote was very professional and the awning was a good price. Communication from the company was excellent. Issac did a great job of installing the awning and the product does just what we wanted
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Christine B.South East Queensland, QLD
- 2 reviews
Plantation Shutters
Very happy with our purchase of plantation shutters to our master bedroom! The service from Quinn (sales rep) & Isaac (installor) & the ladies at Factory Direct office was fantastic.
1 comment
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Our lovely plantation shutters
From the moment we ordered our new plantation shutters ,we have been kept informed as to when our shutters would be delivered and installed. It made us feel like we were a valued customer,thank you FD.
Ben your installer was very thorough. With his workmanship and your shutters our home has been transformed
From my wife and myself we thank you Factory Direct.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Rod so much for your review. We are so pleased you love your new shutters and our service.
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Highly recommend
Love my shutters. From quotation to installation the process was smooth and very professional. Scott and Nathan did a great job on the installation.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Leanne we really appreciate your review. We are so pleased you love your new shutters.
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Love my shutters
From the quote to installation, has been great the shutters fix and look good.
Scott and he partner worked well , would recommend them
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks so much for your review we will be sure to pass on your thanks to Scott and Nathan.
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NickSouth East Queensland, QLD
Very good job done and everything was perfect
Shutters are very nice and installed by very profesional man.Job was heandling very good and installer was very kind with all answered questions
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Nick we really appreciate your review.
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Block out curtains
Absolutely love our block out curtains that were installed last week.
Makes the rooms look bigger and quite beautiful.
Service and installation by Quinn and Isaac was excellent.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks so much Sue we are so pleased you love your new curtains. They really do change the look and feel of a room. We love them too.
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Dean G.
- 3 reviews
Changes the appearance Instantly
Absolutely love our new Black aluminium shutters. All aspects of dealing with Factory Direct has been seamless. Already contacted Greg to arrange our next project.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Dean really appreciate the feedback. We are so pleased you love your new shutters. Thanks again the FDS Team
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shirley s.South East Queensland, QLD
Shutters
Got my shutters installed Thursday Great job Issac .
I love these shutters looks amazing can’t wait to get more to finish the house.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Shirley really appreciate the review. We are so pleased you love your new shutters we will be sure to pass on your thanks to Isaac.
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Professional service and product!
From the swift quote to the installation of the curtains, Factory Direct have been very professional. I highly recommend them.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks so much Joey really appreciate the review. We are so pleased you were happy with your curtains and our service.
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Smarter than expected
The whole experience was very easy and the result was better than expected. We are very pleased with the finished screen.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks for the review. We are so pleased you are happy with your new screens.
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Happy ChappySouth East Queensland, QLD
- 2 reviews
Love the transformation of our room
Before and after shows the transformation a shutter and blinds can make.
Good service from beginning to installation. The team were honest and accurate on delivery time. Gave good options on deposits and final payments day before installation. Girls in office always helpful ! Installer did out blinds and shutter on two separate occasions, both times left no mess an was friendly and pleasant.
Highly recommended and we are very happy with result!
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks so much for the review. What a transformation!! Thanks for sending through the before and after photos we love seeing the finished result. I will certainly pass on your thanks to all involved.
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Plantation Shutters
Professional, reliable, efficient service from quote to installation & regular communication by team. Great price & product. Love the sliding & hinged plantation shutters
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks so much Sharon for the review. We are so pleased you love your new plantation shutters.
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Beth WilkinsSouth East Queensland, QLD
Very disappointed
We have had blinds installed at our home before, by two different companies. In November we asked them both to quote on further blinds but they were upfront and said there was no chance of getting them before Christmas. We spoke to Factory Direct who said they would try and get the installation done by Christmas but couldn't guarantee it. We also negotiated that only the guest room was essential by Christmas and they said that would help with the program. Their price was $300 more than the others but we were prepared to spend the extra while...Read more
they were optimistic about the Christmas deadline. We paid the deposit at the beginning of December but by as early as 11 December they advised they would be unable to install by Christmas (in fact it was 27 January before the blinds were installed). We felt we were misled and paid a premium for nothing. We won't be using Factory Direct again.1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Hi Beth, I'm very sorry for your disappointment, and I understand there was some urgency. We certainly took on your order with good intentions. I'm pleased that we were upfront that we couldn't guaran... Read more
tee a pre Christmas installation, it can be very difficult at that time of year. I understand the products have now been installed. I trust that you are happy with the installation and the quality of the product.Similar opinion? Write a review on ProductReview.com.au!
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Liam GSouth East Queensland, QLD
Very Happy.
Very happy with the results of my purchase. A thoroughly professional installation.
Would recommend Factory Direct Shutters to anyone who asks.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Liam we really appreciate the review and are glad you were so happy with your recent purchase.
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kazzaSouth East Queensland, QLD
Great shutters
Very professional and reliable from the free measure and quote to the installation. The Installer was accurate and fast with fitting both the shutters and awnings. Very happy with the end result and looks amazing. Thanks again.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks so much for your review. We are so pleased your are happy with the end result and our service.
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TraceySouth East Queensland, QLD
- 2 reviews
Plantation Shutters
Very professional from the initial phonecall to the rep Greg visiting and quoting and the blinds been fitted there service was second to none! Excellent product i have all my windows now covered with plantation shutters! Top quality , great value i would highly reccomend.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Tracey so much for your review. We are so pleased you love your new shutters.
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R. ElliottSouth East Queensland, QLD
- 3 reviews
- 1 like
Appalling service!
Phoned the 1300 number to arrange a quote twice - no reply from the consultant who services the Birtinya area! No service, totally lacking in professionalism! Don’t derserve to be in business.
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Hi Mrs Elliott, my apologies for the mix-up with your enquiry and the need to have to contact us a second time. I appreciate we let you down with reasonable expectations. We've all had similar experie... Read more
nces with well known telephone companies and others. It's very frustrating. We wish for our business to be at the other end of that spectrum, and be easily contacted. Generally we achieve this, but made a mistake in your case. Again we're sorry for the inconvenience,Similar opinion? Write a review on ProductReview.com.au!
MarilynneSouth East Queensland, QLD
Just love our new blinds. more than we expected and fantastic service.
It was very easy to find what we wanted however the sales reprehensively was very helpful in giving us guidance which was appreciated.
Thank you so much we just love our new blinds
1 comment
Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Marilynne for your review we are so pleased your loved our service and our blinds. The FDS Team
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Questions & Answers
Tony Hasked
Hi
Do you have an Australian made shutter? What material is it made of?
1 answer
Justin R.Factory Direct Shutters, Awnings & Blinds
Hi Tony, yes we do. Our Sovereign shutter is PVC and manufactured in Brisbane. Our Bermuda 2000 Aluminium Shutter is also locally made.
Vronk999asked
The manager of qld Factory Direct. Plus contact number
3 answers
Justin R.Factory Direct Shutters, Awnings & Blinds
HI Vronk, please give us a call on 07 5437 8691
Justin
My number is 0410767499 please call me as I have asked for a manager to inspect my awnings on the number you have given me. But no one has inspected them.....the awnings will not go up or down. Roni
Justin R.Factory Direct Shutters, Awnings & Blinds
Okay no problem Roni, I'll give you a call shortly
Michelle V.asked
Hi can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.
1 answer
Justin R.Factory Direct Shutters, Awnings & Blinds
Hi Michelle, thanks for your question. Generally the difference between buying from us and contracting a tradesman to perform work at your home, is you are purchasing a product not a service. purchasing blinds & awnings is similar to buying furniture, although many furniture stores require payment in full at the time of purchase. We ask for a 50% deposit and payment prior to installation. We do offer the ability to pay our installer when he arrives with your product although most people tend to want to pay prior. We also offer an amazing after sales service. Once you're product is delivered and installed our professional team contact you to ensure you are completely satisfied. Our business has been built on happy customers telling their friends about us. If you would like to discuss further please feel free to contact our service team. You can also ask for me, I'm the owner of Factory Direct Shutters and my name is Justin, Thanks Michelle,
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Justin R.Factory Direct Shutters, Awnings & Blinds
Thanks Christine for your review we are so pleased you are very happy with your new shutters and our service. I will be sure to pass on your thanks to all involved.