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Factory Direct Shutters, Awnings & Blinds

Factory Direct Shutters, Awnings & Blinds

4.7 from 293 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (234)
  • Return Claim MadeYes (1) · No (234)
  • Customer Service
    4.8 (233)
  • Warranty Claim MadeYes (5) · No (237)
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GailK

GailKSouth East Queensland, QLD

Stylish shutters

published

This is the second time we have purchased shutters from Factory Direct. Yet again we have been impressed with the quality of product and level of professionalism displayed from quotation to installation.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast Qld
Warranty Claim MadeNo
See all answers
Adrian ward

Adrian wardSouth East Queensland, QLD

Perfect

published

Paul who came to give a quote was very professional and the awning was a good price. Communication from the company was excellent. Issac did a great job of installing the awning and the product does just what we wanted

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
Warranty Claim MadeNo
See all answers
Christine B.

Christine B.South East Queensland, QLD

  • 2 reviews

Plantation Shutters

published

Very happy with our purchase of plantation shutters to our master bedroom! The service from Quinn (sales rep) & Isaac (installor) & the ladies at Factory Direct office was fantastic.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Christine for your review we are so pleased you are very happy with your new shutters and our service. I will be sure to pass on your thanks to all involved.

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Our lovely plantation shutters

published

From the moment we ordered our new plantation shutters ,we have been kept informed as to when our shutters would be delivered and installed. It made us feel like we were a valued customer,thank you FD.
Ben your installer was very thorough. With his workmanship and your shutters our home has been transformed
From my wife and myself we thank you Factory Direct.

Incentivised ReviewNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Rod so much for your review. We are so pleased you love your new shutters and our service.

Highly recommend

published

Love my shutters. From quotation to installation the process was smooth and very professional. Scott and Nathan did a great job on the installation.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast Qld
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Leanne we really appreciate your review. We are so pleased you love your new shutters.

Love my shutters

published

From the quote to installation, has been great the shutters fix and look good.
Scott and he partner worked well , would recommend them

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Qld
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much for your review we will be sure to pass on your thanks to Scott and Nathan.

Nick

NickSouth East Queensland, QLD

Very good job done and everything was perfect

published

Shutters are very nice and installed by very profesional man.Job was heandling very good and installer was very kind with all answered questions

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Nick we really appreciate your review.

Block out curtains

published

Absolutely love our block out curtains that were installed last week.
Makes the rooms look bigger and quite beautiful.
Service and installation by Quinn and Isaac was excellent.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much Sue we are so pleased you love your new curtains. They really do change the look and feel of a room. We love them too.

Dean G.

Dean G.

  • 3 reviews

Changes the appearance Instantly

published

Absolutely love our new Black aluminium shutters. All aspects of dealing with Factory Direct has been seamless. Already contacted Greg to arrange our next project.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Dean really appreciate the feedback. We are so pleased you love your new shutters. Thanks again the FDS Team

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shirley s.

shirley s.South East Queensland, QLD

Shutters

published

Got my shutters installed Thursday Great job Issac .
I love these shutters looks amazing can’t wait to get more to finish the house.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Shirley really appreciate the review. We are so pleased you love your new shutters we will be sure to pass on your thanks to Isaac.

Professional service and product!

published

From the swift quote to the installation of the curtains, Factory Direct have been very professional. I highly recommend them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNoosa / Sunshine Coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much Joey really appreciate the review. We are so pleased you were happy with your curtains and our service.

Smarter than expected

published

The whole experience was very easy and the result was better than expected. We are very pleased with the finished screen.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks for the review. We are so pleased you are happy with your new screens.

Happy Chappy

Happy ChappySouth East Queensland, QLD

  • 2 reviews

Love the transformation of our room

published

Before and after shows the transformation a shutter and blinds can make.
Good service from beginning to installation. The team were honest and accurate on delivery time. Gave good options on deposits and final payments day before installation. Girls in office always helpful ! Installer did out blinds and shutter on two separate occasions, both times left no mess an was friendly and pleasant.

Highly recommended and we are very happy with result!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much for the review. What a transformation!! Thanks for sending through the before and after photos we love seeing the finished result. I will certainly pass on your thanks to all involved.

Plantation Shutters

published

Professional, reliable, efficient service from quote to installation & regular communication by team. Great price & product. Love the sliding & hinged plantation shutters

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBuddina Qld 4575
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much Sharon for the review. We are so pleased you love your new plantation shutters.

Beth Wilkins

Beth WilkinsSouth East Queensland, QLD

Very disappointed

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds
Blind & Shutter Shops

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Liam G

Liam GSouth East Queensland, QLD

Very Happy.

published

Very happy with the results of my purchase. A thoroughly professional installation.
Would recommend Factory Direct Shutters to anyone who asks.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKawana, Sunshine coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Liam we really appreciate the review and are glad you were so happy with your recent purchase.

kazza

kazzaSouth East Queensland, QLD

Great shutters

published

Very professional and reliable from the free measure and quote to the installation. The Installer was accurate and fast with fitting both the shutters and awnings. Very happy with the end result and looks amazing. Thanks again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much for your review. We are so pleased your are happy with the end result and our service.

Tracey

TraceySouth East Queensland, QLD

  • 2 reviews

Plantation Shutters

published

Very professional from the initial phonecall to the rep Greg visiting and quoting and the blinds been fitted there service was second to none! Excellent product i have all my windows now covered with plantation shutters! Top quality , great value i would highly reccomend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Tracey so much for your review. We are so pleased you love your new shutters.

R. Elliott

R. ElliottSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Appalling service!

published

Phoned the 1300 number to arrange a quote twice - no reply from the consultant who services the Birtinya area! No service, totally lacking in professionalism! Don’t derserve to be in business.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNil opprtunity
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds
Marilynne

MarilynneSouth East Queensland, QLD

Just love our new blinds. more than we expected and fantastic service.

published

It was very easy to find what we wanted however the sales reprehensively was very helpful in giving us guidance which was appreciated.
Thank you so much we just love our new blinds

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Marilynne for your review we are so pleased your loved our service and our blinds. The FDS Team

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Questions & Answers

Tony H

Tony Hasked

Hi
Do you have an Australian made shutter? What material is it made of?

1 answer
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Tony, yes we do. Our Sovereign shutter is PVC and manufactured in Brisbane. Our Bermuda 2000 Aluminium Shutter is also locally made.

Vronk999

Vronk999asked

The manager of qld Factory Direct. Plus contact number

3 answers
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

HI Vronk, please give us a call on 07 5437 8691

Vronk999
Vronk999

Justin
My number is 0410767499 please call me as I have asked for a manager to inspect my awnings on the number you have given me. But no one has inspected them.....the awnings will not go up or down. Roni

Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Okay no problem Roni, I'll give you a call shortly

Michelle V.

Michelle V.asked

Hi can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.

1 answer
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Michelle, thanks for your question. Generally the difference between buying from us and contracting a tradesman to perform work at your home, is you are purchasing a product not a service. purchasing blinds & awnings is similar to buying furniture, although many furniture stores require payment in full at the time of purchase. We ask for a 50% deposit and payment prior to installation. We do offer the ability to pay our installer when he arrives with your product although most people tend to want to pay prior. We also offer an amazing after sales service. Once you're product is delivered and installed our professional team contact you to ensure you are completely satisfied. Our business has been built on happy customers telling their friends about us. If you would like to discuss further please feel free to contact our service team. You can also ask for me, I'm the owner of Factory Direct Shutters and my name is Justin, Thanks Michelle,

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