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Factory Direct Shutters, Awnings & Blinds

Factory Direct Shutters, Awnings & Blinds

4.7 from 220 reviews

Reviews

4.7

220 reviews
5
(196)
4
(10)
3
(2)
2
(1)
1
(11)
  • Product Quality
    4.9 (170)
  • Return Claim MadeYes (0) · No (168)
  • Customer Service
    4.8 (167)
  • Warranty Claim MadeYes (3) · No (170)
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Aussie

AussieSouth East Queensland, QLD

Stunning

published

Fantastic service from Sam and the installers they just look amazing. It has turned our house into a beautiful home thank you so much. We will definetly be recommending you to everyone we know

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast qld
Warranty Claim MadeNo
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Caz Y.

Caz Y.South East Queensland, QLD

Great product and service

published

This company was easy to deal with and were professional and efficient. The company was easy to contact and they kept me informed in relation to my delivery and installation.
The installers were friendly and approachable.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast QLD
Warranty Claim MadeNo
See all answers
Geoff

GeoffSouth East Queensland, QLD

  • 2 reviews

Great service & product

published

The team at FDS we’re great. The consultant was very knowledgeable and friendly, with no pressure placed on us to purchase the blinds. Once we confirmed the price the communication kept us informed as to delivery & payment. When the blinds arrived they were installed professionally & looked fantastic. We would highly recommend the company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMaroochydore Qld
Warranty Claim MadeNo
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Melissa G.

Melissa G.South East Queensland, QLD

Absolutely love our shutters!

published

We are very happy with the shutters we have had installed throughout our home. The quality of the product is excellent & installation has been done to a very high standard. We would happily use Factory Direct again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Melissa we are so pleased you love your new shutters!

Helen

HelenSouth East Queensland, QLD

Love love love these Shutters

published

Love our shutters can hardly wait for the rest of our house to have them installed.
Great service and installation. Highly recommend these shutters.They are the best thing we have invested in .They look absolutely amazing.
Thankyou Helen & Reg

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast Factory Direct
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Helen we are so pleased you love your new shutters they really do make such a difference. We love seeing our customers blown away with our service and products.

Happy customer

published

Happy with our new roller blinds. Glad I ordered the pelmet, it finishes off the look. Happy with the service and can’t wait until my plantation shutters come in a few weeks.

1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Jackie we are so pleased you love your new blinds can’t wait to see the finished look.

Great service, great shutters!

published

We have used factory direct shutters a couple of times now and I can’t fault them. They are fast, affordable and the shutters are excellent.
Would highly recommend them to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Monique we really appreciate your review and your business. We love when customers come back over and over again.

chris

chrisSouth East Queensland, QLD

Stunning plantation shutters

published

customer service was great,blinds are awesome,plantation shutters are very high quality,our installation was excellent,also received our warranty and care guide,we are very satisfied we highly recommended. factory direct shutters xxxxx

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSUNSHINE COAST
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Chris very much appreciated. We are pleased you love your new blinds and shutters.

Kerrie

KerrieSouth East Queensland, QLD

Beautiful plantation shutters

published

Absolutely love the new plantation shutters in our home. This is the second time we have purchased from Factory Direct and both times have been hassle free. Very happy with the excellent service and competitive price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Kerrie we really appreciate your review and your business we take it as a huge compliment when our customers return.

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Cheryl D.

Cheryl D.South East Queensland, QLD

Stunning plantation shutters

published

Very happy with the service from beginning to end.
Amazing result. The plantation shutters look amazing and I'm so glad I chose them for my bedroom window.
Will definately use this company again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Cheryl we are so pleased you love your new shutters. The FDS Team

The reviewer stated that an incentive was offered for this review

  • Verified customer

Love our shutters

published

From quote to installation everything went smoothly. Our installer Anthony was fantastic on time and cleaned up afterwards. We received our warranty and care guide as soon as they were installed.
Overall very happy with our experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Carrie we are so pleased you love your new shutters. The FDS Team

Mel

MelSouth East Queensland, QLD

Great service and Installation

published

3rd time I have used Factory Direct Quentin always gives me great service and is very professional. Brett did a great install arriving on time and very tidy. On the day of install received warranty and care information via email.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much Mel we love when our customers come back time after time we take it as such a huge compliment. We are so glad we could help you out again. Much Thanks the FDS team.

Kay V.

Kay V.South East Queensland, QLD

Very Happy

published

We are very happy with the supply and fitting of our new shutters. We were kept informed of the progress of our order by email. Representatives of the company were always on time and contacted us by phone before arrival. The fitters did an excellent job.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Kay we are so pleased you love your new shutters and were impressed with our service. Thanks again the FDS team.

Plantation Shutters

published

We have been more than satisfied with our aluminium plantation shutters which were fixed to our front verandah balcony. The quality of the product, the professionalism of the measuring and installation and the accurate time frame from the measuring to installation could not be faulted. The shutters were ready for installation exactly 8 weeks after the measurement as stated and the installer was pleasant, efficient and very neat in his work. I have no fault at all in the company and would recommend it to anyone looking for a similar product.

1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Sarah we are so pleased you loved your new shutters and our service. Much thanks from the FDS team.

J Sutton

J SuttonSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great product, great service, great value for money

published

In the last 2 years we have used Factory Direct Shutters 3 time. Once at our old apartment in the city, once at my mum's house, and once at our new house we've just built. Every time we have used them, we have been very satisfied with the whole experience, from measure, admin, installation and the final product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thank you so much for the review and your repeat business we really appreciate it.

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Carol

CarolSouth East Queensland, QLD

Plantation shutters are amazing!

published

From start to finish all the staff have been pleasant and helpful. We love both our indoor plantation shutters and our outside roll down blinds (although I have been waiting 10 weeks for one of my outside blinds to be received/installed). Ben came back and made an adjustment to one of our outside blinds and it seems to be working better now. He gave me his mobile no. so I can contact him directly if I ever need to. I have recommended this company to one of my neighbors. Would definitely use them again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Carol for feedback we really appreciate it.

J Wright

J WrightSouth East Queensland, QLD

Perfect is all I can say.

published

I'm so glad that Factory Direct were recommended to me by happy customers, in the complex. From measuring to the instillation was a breeze for me. There was no hesitation for me, about, have I made the right decision. I have had great comments about the blinds from neighbors. Thank you Factory Direct,

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thank you so much for choosing us, we really appreciate the business and are so glad you love your new blinds.

  • Verified customer

Great Company and Product

published

Great service from quote to installation
Shutters fit windows perfectly and look great
It is obvious that they are a quality product
All the staff working for the company were efficient and friendly
They arrived when they said they would and there was no waiting around
Will use this company again as well as recommending them to others

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Mac for the review we really appreciate it. We are so pleased you loved your new shutters and our service. Thanks again!

Tracy GARLAND

Tracy GARLAND

  • 2 reviews

Exactly what I asked for!

published

From start to finish the process was easy. From the rep to the installer I could not be more impressed. Attention to detail was top notch. Good pricing, service and a smile make this company worth recommending.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thank you so much Tracey for your review we really appreciate your feedback and are so glad you love your blinds and our service.

Leah W.

Leah W.

  • 2 reviews

Returning Customer - Fantastic AGAIN!!

published

Since our first installment of Curtains and Shutters 6 months ago, we felt some other windows needed to be done as well. The service from Factory Direct is professional and you always feel included in the entire process. Payment, anticipated delivery date, confirmation of installment - Installers are very friendly and good tradesman. Final follow up call to see your happy with the job. Can't ask for more. Highly recommend the company, product and people who help throughout.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn Line
Warranty Claim MadeNo
See all answers
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thank you Leah for your feedback we are so glad you love your new blinds and we’re happy with our service. Thanks again for the repeat business.

Page 1 of 11

Questions & Answers

Vronk999

Vronk999asked

The manager of qld Factory Direct. Plus contact number

3 answers
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

HI Vronk, please give us a call on 07 5437 8691

Vronk999
Vronk999

Justin
My number is 0410767499 please call me as I have asked for a manager to inspect my awnings on the number you have given me. But no one has inspected them.....the awnings will not go up or down. Roni

Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Okay no problem Roni, I'll give you a call shortly

Michelle V.

Michelle V.asked

Hi can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.

1 answer
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Michelle, thanks for your question. Generally the difference between buying from us and contracting a tradesman to perform work at your home, is you are purchasing a product not a service. purchasing blinds & awnings is similar to buying furniture, although many furniture stores require payment in full at the time of purchase. We ask for a 50% deposit and payment prior to installation. We do offer the ability to pay our installer when he arrives with your product although most people tend to want to pay prior. We also offer an amazing after sales service. Once you're product is delivered and installed our professional team contact you to ensure you are completely satisfied. Our business has been built on happy customers telling their friends about us. If you would like to discuss further please feel free to contact our service team. You can also ask for me, I'm the owner of Factory Direct Shutters and my name is Justin, Thanks Michelle,

Paul

Paulasked

Hi,

Are you gents franchised or owner operator?

Regards
Paul

2 answers
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Paul, Factory Direct Shutters is a privately owned and operated business. We service Brisbane, Gold Coast and the Sunshine Coast. My name is Justin and my wife Tanya and I have just over 20 staff that help us run our family business. If you would like any further information please feel free to contact us.

Michelle V.
Michelle V.

Hi Justin can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.

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