2Factory Direct Shutters, Awnings & Blinds

Factory Direct Shutters, Awnings & Blinds

Sunshine Coast, Brisbane, Gold Coast, Toowoomba · See All

4.7

542 reviews · Statistics

PositiveNegative
94% · 50731 · 6%
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Return Claim MadeYes (3) · No (432)
Warranty Claim MadeYes (9) · No (448)
Product Quality
4.9 (440)
Customer Service
4.7 (444)
Outstanding customer service
Mobile showroom
Affordable prices
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Reviews

Gayle K
Gayle K Brisbane · 2 posts

Very happy!

Sunshine Coast

Although our shutters took a little longer than quoted I couldn't be more happy with the results! Installation was very professional (tidiest tradesman ever) and the quality is excellent.
Highly recommend.

  • Return Claim Made: No
  • Warranty Claim Made: No
Product Quality
Customer Service
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Kylee
Kylee South East Queensland, QLD · 2 posts

So So Happy

Gold Coast

From 1st contact to install today if has been so easy. Dan who installed today was wonderful, explaining all the details of cleaning, where to open them from etc etc.
Our place looks amazing what a difference the shutters have made.
Thank you

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kathy r.
kathy r. South East Queensland, QLD

12 months from order to satisfactory installation.

Brisbane

after dreadful customer service was promised a phone call from owner of company ... still waiting! Admin girls delightful ... management North Bne dismissive and patronising. But company in driving seat ... they had my full payment from March... Already warned friends of experience as they are about to purchase shutters.

  • Store Location: north brisbane officr
  • Warranty Claim Made: No
Product Quality
Customer Service
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Peter
Peter South East Queensland, QLD
 · Verified

Fantastic result to a redesigned lounge

Gold Coast
  • Store Location: Gold Coast
  • Warranty Claim Made: No
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Louise W.
Louise W. · 3 posts

Great job!

Sunshine Coast

So pleased with my screen and awnings.
Price was competitive, installation was smooth sailing and they look great.
Highly recommend these guys.

  • Return Claim Made: No
  • Warranty Claim Made: No
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Blood Sweat and Fears
Blood Sweat and Fears · 2 posts

Plantation Shutters

Sunshine Coast

The comprehensive service provided by FDS was a delight to experience. Accurate measurement, timely delivery then installation, cost-effective and the staff always friendly and obliging. We are planning our next order already.

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Alan
Alan South East Queensland, QLD · 3 posts

Blind order and installation

Sunshine Coast

Quinn came out to measure and quote for 2 blinds and two lots of window shutters. He was very friendly and made the selections easy. Issac fitted the 2 blinds quickly and easily. Communication over the phone was courteous and relaxed. Overall whole process has been stress free.

  • Return Claim Made: No
  • Warranty Claim Made: No
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Cassie
Cassie South East Queensland, QLD

Love my new Shutters

Sunshine Coast

Awesome customer service. The shutters were exactly as described. Installation was awesome, they even took down my old blinds. Would definitely use them again.

  • Return Claim Made: No
  • Store Location: Sunshine Coast
  • Warranty Claim Made: No
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CGS
CGS

Blinds and shutters are exactly what we need

Gold Coast

Our total experience from purchasing to measuring to installation has been very smooth and easy.
Our interaction with Glen & Sam were pleasant and professional.

  • Return Claim Made: No
  • Store Location: Gold Coast
  • Warranty Claim Made: No
Product Quality
Customer Service
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ESTHER
ESTHER South East Queensland, QLD

Problem solved

Brisbane

I needed protection from the sun and weather - I found it on factory direct's website. All my dealings with the company staff was positive and professional. When I needed help with an adjustment, I received it with a smile and luke who fixed the adjustment, took a second order from me and subsequently installed it. He went out of his way to help, was very professional and friendly - thanks luke. I can highly recommend fd.

  • Return Claim Made: No
  • Store Location: BRISBANE SOUTH
  • Warranty Claim Made: No
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Wendy
Wendy

Shutters

Brisbane

Shutters installed yesterday by professional and friendly Luke.
Looking forward to enjoying them for many years.

  • Return Claim Made: No
  • Store Location: No store
  • Warranty Claim Made: No
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Peta Cee
Peta Cee South East Queensland, QLD · 4 posts

Another fantastic outdoor awning installed

Sunshine Coast

We have had 2 large outdoor awnings installed. The first was an electric one in the carport and we were so impressed we've now had one installed in the alfresco area. I really rate the communication from the team. I message and texted Quinn a few times as I put my choices on hold for a few months and they were so accommodating. Isaac has done a great job installing the blinds and I will highly recommend Factory Direct to friends, family and neighbours. The awnings are great quality too. Thank you so much team!

  • Return Claim Made: No
  • Store Location: Sunshine Coast Queensland
  • Warranty Claim Made: No
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Jenni
Jenni South East Queensland, QLD
 · Verified

Stunning results

Gold Coast

We built a new home and had some challenging requirements for window dressing. The shutters and blinds we got from FDS are amazing. Glen was fastidious with the installation. If you need something a bit different to the norm FDS are definitely the business you should get in touch with.

  • Return Claim Made: No
  • Store Location: On line with Gold Coast
  • Warranty Claim Made: No
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Robyn
Robyn · 2 posts

So happy

Sunshine Coast

Could not fault my dealings with Factory Direct Shutters, from quoting, to price, to updates, to installation - they have been amazing. I am so happy with the end product. Quality 10/10. They look fantastic and I can't wait to have the rest of my home done.

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Ann-Maree
Ann-Maree

Perfect Customer Service Brilliant Products

Sunshine Coast

Everyone encountered from Factory Direct, was professional, friendly, and knowledgeable. Could not fault anything. The shutters look amazing, well made and so easy to open and close. Thank you for the wonderful service.

  • Return Claim Made: No
  • Store Location: Sunshine Coast
  • Warranty Claim Made: No
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Questions & Answers

Thanks
Thanks ·  · Factory Direct Shutters, Awnings & Blinds

Could you please check your records and advise if I was a customer of your company about two years ago, my name is Ron Jones 20 Karingal Avenue, Bilambil Heights NSW telephone 0417329239. I would appreciate if you would advise to my email r.charliejones@gmail.com.

Guest
Denise C
Denise C ·  · Sunshine Coast

Justin, when you say your Sovereign PVC shutters are manufactured in Brisbane, does that mean they are actually made in Brisbane or are they assembled in Brisbane from imported parts? Thanks

Factory Direct Shutters, Awnings & Blinds
Factory Direct Shutters, Awnings & Blinds · 

Hi Denise, our Sovereign PVC Shutters are manufactured in Brisbane, the extrusions and materials are sourced from overseas and local suppliers. Feel free to contact me if you would like further information, Thanks Denise

Guest
Abraham S
Abraham S ·  · Factory Direct Shutters, Awnings & Blinds

I am looking for a company that can measure Quote and install Awnings
My name and contact numbers are...
Abraham Seskin. Darling Point. NSW 2027.
Tel. 0425 302 109

Guest

Get an answer from our members and Factory Direct Shutters, Awnings & Blinds representatives

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Factory Direct Shutters, Awnings & Blinds

Details

Factory Direct Shutters, Awnings & Blinds started off as a local family business in the Sunshine Coast, that’s now also expanded to Brisbane, the Gold Coast and Toowoomba/ Northern NSW.

Year-round factory direct prices are offered, which are competitive. The company also boasts a mobile showroom that allows prospective customers to browse products in their home, office or business space. Installation is also organised by Factory Direct, making a purchase more convenient.

Points of praise

With very few ratings under 4 or 5 stars, Factory Direct Shutters, Awnings & Blinds certainly has plenty of satisfied customers.

  • Factory Direct Shutters’ excellent customer service was cited as a top feature by reviewers. Staff were helpful and accommodating during every step of the process, from the initial consultation to the follow-up after installation.
  • The installation process was described as efficient and hassle-free.
  • The high quality of the blinds, shutters and awnings in reviewers’ homes was appreciated.
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