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Factory Direct Shutters, Awnings & Blinds
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- 3 reviews
- 4 likes
Worst customer service I have ever encountered
Blinds measured and installation commenced. Proper materials not supplied and had to be reordered. Initial installer applied silicone to the rendered wall which he failed to remove and was left dripping off the wall. They left a mess everywhere including metal shavings - not great when you have little kids running around.
Waited for a period of 4 months for someone to return after many attempts to call and be told someone will call back which never happened. Thankfully the new guy on the job was on the ball and quickly realized that the bli...
Over the moon
Provided Shutters and wide door blinds. Excellent Service. Convenient time frame. Excellent Quality. Excellent Value. Cannot fault this company or their product!
Good job
Excellent service from quotation right through to installation. Would recommend this company to anyone seeking to add quality products to their home.
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- 5 reviews
External & Internal Blinds
I have been extremely happy with the whole process of purchasing external & internal blinds from FD Shutters, they were recommended to us by a neighbour, though I did obtain other quotes as well. Not only did they present as very professional from the initial contact with Quinn to the installation by Isaac, price wise they were very competitive. I was pleasantly surprised when the blinds were ready before expected. Would highly recommend.
Factory Direct Shutters ,leaders in their field
Nigel’s team have done a great job installing our outdoor blinds they look fantastic we went with the automatic drive… wow just so happy with this product and the company I would thoroughly recommend them
- 2 reviews
- 1 like
They changed everything!
We have been using FD shutters for 3 years, never disappointed, just installed a new set of shutters, replaced the old curtains, they did change everything , like a renovation did to the room. Highly recommend this company.
- 6 reviews
- 4 likes
Excellent Service
Purchased a Zipscreen from the Sunshine Coast Factory Direct store. Extremely happy with the service and installation. Unlike the other stores we considered, Factory Direct were the only store that came to our house before quoting. This provided us with confidence in them and also allowed us to ask question about alternative screening solutions.
No problems recommending Factory direct on the sunshine coast.
Do yourself a favour - don't go anywhere else
Factory Direct Shutters Awning and Blinds Installed outdoor screens to the full length of our Queenslander. The screens blend into our home and actually enhance the outdoor patio. They also installed Plantation shutters to the two front windows. Anthony and Kyle's workmanship is undoubtably the best we have seen. Our experience with Factory Direct has been a no stress one. Right from the beginning with Scott, through to Kevin, the office ladies and the installation gents, we would never consider going anywhere else.
Ron & Colleen Johnson Cannon Hill
Return customer and very happy
Great customer service from factory direct shutters and blinds.
Im very happy with the plantation blinds. Communication was great and flexible for installing appointment.
Thank-you
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- 2 reviews
new Shutters
The process and cost of my shutters were excellent. The shutters were installed in a very professional manager and the installer took the time to explain everything. I have now ordered 3 rooms of shutters and I have more installation to go. I have also recommended FD shutters to friends who have found excellent service as well.
Thankyou so much for your kind words, we are so pleased you love your new blinds and shutters.
Just love them.
Thank you Matthew for the beautiful job you did with our shutters.
You are certainly a very hard worker and very good at your job.
Thankyou so much Fred and Kathryn for your kind words, we really appreciate the review. Will pass on your thanks to all involved.
Awesome, very happy
Our drop blind looks great! Very happy with the very professional service and installation. I would strongly recommend this company.
Thankyou so much Di we are so pleased you love your new blinds and our services.
My bedroom looks magnificent!!!!
Very pleased with my shutters. They look sensational. A transformation to the room, very clean, fresh.
The installers did a great job, overcame a problem corner with ease.
We are so pleased you love your new shutters. They really do make such a transformation to a room. We really appreciate the review Fay.
So good ordered some more
The automated roller blinds have been great for us. We installed one set of 3 large blinds on the eastern side of our property around 18 months ago & because of the extra amenity they provide we ordered a twin set for the western side of our house. These also are now installed and already make a difference. After sales & installation follow up is fabulous. Great team of people with great product.
Thanks so much Ray your feedback is really appreciated.
- 5 reviews
- 2 likes
Not impressed overall!
Overall, not overly impressed with this company. Product quality seems ok but time will tell as to whether products are durable. Service is ordinary to say the least. Firstly, all they're interested in is full payment BEFORE the goods are even installed. I had already paid 50% before they even got here. I had 3 battery operated roller shutters and two fabric awnings installed. 2 out of 3 roller shutters have their controllers/chargers missing. Got an email from them same day of installation saying this would be followed up and I would be contac...
Read moreted but 3 days later, have heard nothing. The installers did a good job but asked for full payment on at least 4 occasions and at one stage said they couldn't continue with the installation until payment was made. At this point I swore somewhat and decided I would never use this company again as it made the whole process unpleasant. The installers obviously decided to finish the installation despite me not paying there and then and after it was all installed, I paid the 50% balance in full despite the fact I'm missing 2 roller shutters controllers and chargers. Of course, they have full payment now so are obviously not interested in providing any customer service by actually contacting the customer and advising precisely when the 2 missing controllers/chargers will be provided. They were also supposed to take one old fabric awning away with them but they didn't do that either. They also use contractors for installation and not employees although these contractors did do a good job although the head unit of one the roller shutters had a scratch on it which he touched up with a paint pen which I wasn't overly impressed about. It shouldn't have been scratched in the first place. Overall, wouldn't use this company again and wouldn't recommend them either. Everything is done by automated emails with no effort made to actually speak to customers. Not my idea of great customer service!Hi Paul, hope you don't mind me posting the same response as per the other sites. You clearly have strong feelings regarding our service, my number is at the bottom if you'd like to discuss directly. ...
Read more I'm sorry to hear of your dissatisfaction, and I'd like to address the issues you have raised. We do ask for payment prior to releasing the goods. This is common practice in our industry and in most others, we do make this clear in large bold text on your quotation and in our correspondence. We are happy to take payment at the time of delivery. We are a systemised business that uses texts and emails to keep our customer updated and mostly receive favourable praise for these processes. A lot of people prefer the efficiency of this, but we understand it's not for everyone, particularly if you have queries or an issue, you may prefer to speak to someone. We have a direct office number on our correspondence which is 07 5437 8691, and can always take your call during business hours. We also contact every customer in person after installation to ensure we have completed the job to your expectations. The missing charger cables is frustrating I can understand. Sometimes the motor manufacturer only supplies 1 cable for multiple motors as you can use the same cable to charge each motor. I can see on your job notes that we installed the rollershutters on Tuesday and got you those missing charger cables yesterday. All in all we think that's a reasonable time frame, particularly in the current environment where delays in supply are more common and need to be carefully managed. With regard to the scratch on the head unit. This is unfortunate. We take a lot of care, but sometimes this can be unavoidable. Our policy is, if the damage is very slight, and can be remedied to be unseen and not affecting the performance or life of the product. Then we will ask you if you are willing to accept it. If you believe we should address the scratch by replacing the head unit, please just let us know. Our installation team is made up of employees and contractors. Our service covers a large part of Queensland and we are meticulous with how we train our installers. We regularly assess them and are very proud of our team. I'm pleased that you were satisfied with Scotts workmanship. Custom made products often require a second trip to finish off or adjustments afterwards. We are always happy to honour our warranties and strive for customer satisfaction. I will contact you on Monday to discuss any other concerns you may have. Regards
Hi Justin. Many thanks for your response but it is inaccurate and clearly misinformed in a number of respects and I will address the points you raise. Firstly, I don't think great customer service is ...
Read morerepresented by hassling and pressuring the customer for payment BEFORE the job is done. You may have had bad experiences with people refusing to pay but there are avenues for that. It doesn't mean you should tar all customers with the same brush. To then refuse to continue to complete the job when it was half done because payment had not been made is absolutely deplorable as far as I am concerned. All I received was a photocopy of my quote, no terms and conditions on the back, nothing on the front that I saw that said payment had to be made up front prior to installation. Had I known that, I would not have agreed to it. Automated emails are fine and you may think that is efficient but it is not and your system has proven that in my case. I have received one text message and a number of automated emails but the problem still exists! And NOBODY from your office has actually picked up the phone and called me about anything, not to see if I was happy with the job post installation as you state they do and not to inform me as to when I might receive the missing controllers and chargers. And overall, if you find automated emails great, personal customer service, then you obviously have a very different understanding of customer service to what I do. Also, as the customer, it is not my job to pick up the phone and chase you because you haven't done your job properly, it's up to you to pick up the phone and ring me and say we're so sorry some things were missing, we've ordered them and they'll be delivered on whatever date.Thanks Paul, I'll leave your last comments without responding. You have now confirmed the job is fully completed and I appreciate you won't be using us in future.
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Questions & Answers
I am looking for a company that can measure Quote and install Awnings
My name and contact numbers are...
Abraham Seskin. Darling Point. NSW 2027.
Tel. 0425 302 109
Hi
Do you have an Australian made shutter? What material is it made of?
Hi Tony, yes we do. Our Sovereign shutter is PVC and manufactured in Brisbane. Our Bermuda 2000 Aluminium Shutter is also locally made.
The manager of qld Factory Direct. Plus contact number
HI Vronk, please give us a call on 07 5437 8691
Justin
My number is 0410767499 please call me as I have asked for a manager to inspect my awnings on the number you have given me. But no one has inspected them.....the awnings will not go up or down. Roni
Okay no problem Roni, I'll give you a call shortly
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Thankyou so much for your review. We are so pleased you love your new shutters and thank you again for choosing Factory Direct Shutters.