Told me 10 weeks to receive shutters, actually waited 20. No apologies, no explanations. Worse was to come - the consultant assured me that the shutter framework would not impede the use of the window locks. However, once installed, I could not access the locks because the keys couldn't fit behind the frames. This must have been clearly apparent to the installer - how dumb do you have to be? Only option is to remove the locks completely and look for an alternative locking system.
- Verified customer
Great sales experience and service
From start to deliver and install my experience was positive, the sales person was professional and not high pressure sales like my other quotes. They were not cheaper than my final quote but the sales experience gave me confidence in there ability to deliver.
Within 4 weeks i got a phone call booking in the installation, they arrived on time and the blinds were installed with no issues and very professional installation standard, i will be purchasing any more blinds i require from this company any time in the future, i am not family or have any personal interest to support this company, apart from being a very satisfied customer.
7 months later and still no blinds
We ordered plantation shutters and paid the deposit at the end of august 2019. They gave us an install date for November 2019. They never contacted us we had to call them for them to say they were water damaged on arrival into Australia. They said we would be able to get new ones in another 3 months time, 4 months later they still didn’t contact us and had no idea when they would be arriving. I would never recommend fair price to anyone. We now have to start again and go with another company. Stay away from this company!
Disgraceful customer service
Fair Price Blinds have been recommended to us, so we keenly contacted them for a quote, both by phone - spoke with their front desk receptionist who put our name on a list, and through their website...
We got no call back for an appointment.
We rang back second time, and we eventually got contacted and an appointment made.
At the beginning of the week of the appointment we call them to confirm the date and time, spoke with the receptionist again, she had no record of our appointment, so we required a call back...
Again, nobody contacted us, we ...
Still waiting for someone to contact me re a quote terrible service have gone elsewhere have sent emails left phone messages and yet no reply you dont want my business ill go to someone who values my custom.
AVOID at all costs!!! Worst service!
12 weeks for installation, given excuse after excuse. No compensation for transportation issues, just told to wait another 12 weeks! Not offered due frieght or local supplier to do the work. Zero professionalism. Customer service offered zero compensation. colleagues going through similar issues - 4 attempts at installation and it still not right! I was lucky enough to get a refund! Take your business to a company that values its customers!
Do not Bother.
My husband and I had previously used Fair Price and we were more than happy, however things have gone down hill badly. My Blinds took Twice as long as I was told. Installer couldn’t finish job as he didnt bring everything needed. Calls never get returned. It appears a number of staff have left and now service was really poor, unorganized and very unprofessional.
Would never recommend this company to anyone !!
This company Is full of excuses.... they take your money and then take months to install. I noticed their “good” reviews are years old and probably written by family members. I am furious with this company and would rate them -5 for professionalism. Save your time money and stress levels and go with a company that is reputable.
We found the whole experience very professional, courteous, very friendly with excellent people skills, Salesperson very helpful and caring, really listened to what our needs were regarding getting the right product for those needs. Did follow ups on when and were we were with delivery times and remeasure. Delivery timing exact to when they said. Even recommended where we could get suitable coverings for window till blinds arrived. When the installer came ask to wash his hands to not mark the blinds while handling them, and even used a cover over hands while installation carried out. Could not recommend this company and the product highly enough.
Some excellent staff on board
After initial problems, Tanisha and new manager have turned things around and made things happen. Looking forward to seeing my new blind up in the new year.
Follow up - blind installed - Wayne was a very professional installer and paid close attention to detail - very happy with final result.
Unfortunately this time I can't review Fair Price well
I have reviewed Fair Price as exceptional last year following a good experience with Jackie & the installation of my plantation shutters, which I still love. Consequently, I decided to get quotes from Fair Price for my sons property - outdoor roller blinds & 2 x security screen doors. I have rung 5 times to organise a quote. I have even requested someone else rather than the normal quote coordinator - Danni I think. No one is getting back to me. Have rung the office and the mobile number provided by the receptionist. Unfortunately Fair Price ...has lost a $4000 job because I've made the decision to go with Classic Shutters, who were extremely professional in their dealings and the quote reasonable, just remains to be seen if all goes well with the manufacture and install. :) Furthermore, I'm not sure why Fair Price don't look and reply to reviews on this site - most other companies are proactive and actually answer or provide reasons to reviewer's issues, or thank them for their time to review their product.
- Verified customer
Super job from quote to installation
From Danni who did our quote to Bruno who did our installation, I can't really fault Fair Price Blinds. Their quote was competitive & the blinds look great. When I arranged the blinds for our new home, it was my first time doing new blind, but was never made to fell stupid. They explained things clearly & met the time-frame they set. Your blinds are measured & made to fit, so it does take a few weeks for your new blinds to arrive, but this is a good thing. The fit of the blinds was PERFECT & installation was done by a real pro (Bruno). He knows his stuff!! I have given a 5 star rating, which is only my second one on here. SA owned & operated also, which was the bonus.
I am delighted with my decorative panel shutters on either side of my patio triple glass door. So subtle and just perfect. Competitive and reasonable pricing too! Thank you for your excellent service from in-home quote, separate measure and order, phone conversations through to installation. Helpful and friendly staff with punctual and efficient service.A pleasure doing business with you all. Sincere thanks
Fair price, excellent service
As a first home builder i really appreciated the time the sales staff spent with me. From the friendly girls in the display store to the home visit help with selection of styles and materials i was impressed with their knowledge and experience. My sales man even sent me some photos of the progress inside my new home when he was there to measure up. The installation went without a hitch and the installer wasn't rushed and spent time going over every detail with me. I wouldn't hesitate to recommended or to use Fairprice Blinds again. Thanks for the great service!
Fabulous Plantation Shutters
We have just had plantation shutters installed on all our front windows by Fair Price Blinds and they look fabulous. We could not be more pleased with the service from Fair Price and with the installation of this product. The quality and finish of these shutters was far beyond our expectations. Craig, the installer did a brilliant job considering all our windows were anything but square and the wooden frames were quite bowed in places but no one would ever know now. Fair Price were not the cheapest quote and there is an approximate 10 - 12 wee...k wait but it was well worth paying the extra and well worth the wait . We also had new carpet installed in our family room last year and a roller blind also installed by Fair Price last year so definitely recommend them to anyone wanting shutters, blinds and carpets.
Zip track blinds
Unfortunately I have already started not to recommend Fair Price Blinds for zip track outdoor blinds to my friends and acquaintances. I am very disappointed with the ripples and folds that appear when the blinds are down. Furthermore I wouldn't use them again as I have NEVER paid up front for service not yet completed. Once you do this then you have no come back. My plantation shutters are ok. Have never given negative feedback before . Usually only post positive feedback but felt it necessary this time to share my concerns.
- Verified customer
Love my new Plantation Shutters - Cannot fault them, look classy & transformed my House!
After some research, I chose Fair Price Blinds for my Bay Window, Kitchen Window & Dining Sliding Door new treatments - decided on Ceiling White Plantation Shutters and I'm so glad I did. They have transformed my otherwise lack lustre villa home! The service from Fair Price has been great, can't fault them. If you are thinking about Plantation Shutters, just remember they do take about 10 weeks in production, but it's well worth the wait. I think $5K of Shutters (that's 6 windows) has added $15K or more to my house value, without a doubt. ...When I was visited by Kathy from the Sales team, there was no pushy sales talk, she just showed me exactly what I asked to see, showed me many photos and samples & answered my questions. You pay "half" when you place the order and the other "half" when they are installed. Perfect, I had some time to save up for the second "half"!! The installer was extremely particular (fussy in fact!) and installed them to the exact millimetre (which meant the two fellas that came by to do the measurements also did an exact job!). Thanks Fair Price, I love the new ambience your Shutters have given my house which now really feels like a HOME! I will definitely be recommending your service and product to my family, friends and work colleagues.
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