Fantastic Furniture Chrirorest

bought it 4 years ago – I love this mattress and everything about it never had a problem but for my child when she was 5 and now almost 10 and still comfy Show details ·  1

Perfect mattress…. Sleep soundly, love it! – I’m in my 50’s and this is the best mattress that I have ever purchased. Four years on and still gives great support and comfort. Couldn’t be happier Show details

Worst mattress ever! – 1) Started sagging from day 1 2) My partner who's never had back pains started terrible neck and back aches. I can't remember sleeping well on that mattress ever! 3) Doesn't fit standard queen sized beds! Not sure if we got a damaged product, but we've tried that mattress on 3 different beds AND IT DOESN'T FIT! 4) I tried returning the mattress… Read more

less than a week after we got it was not firm, super springy and offered no support. Fantastic furniture does NOT accept change of mind returns on mattresses, so please keep that in mind. 5) I'm now stuck with the mattress and have booked a council pick up for it

Terrible, horrible mattress. DO NOT BUY – Mattress sags and doesn’t offer any support. Had back aches none stop when I was using it. Even my five year old woke up complaining of neck pains not knowing the cause. Company must go back to the drawing board as the mattress is absolutely rubbish. Show details

Worst Mattress So Far – I have bought all my furniture from Fantastic Furniture and very happy with all my purchases except the Chirorest Queen Mattress. We are having so much problem. My neck and back are sore than ever. I can hardly get any sleep on this mattress and in the morning my neck and back hurts all day. It is also affecting my day to day personal and work life. I am tired all the time because I cannot get any sleep at night. Show details

We still love it – We bought this mattress four years ago for our holiday house and are still so thrilled with it. Many guests that stay there comment on how comfy the bed is. We have a removable topper on it which makes it even more comfy and warm in winter. We are considering getting one for home and ditching our expensive tempur mattress. We are buying our daughter a single chirorest soon. Shall keep you posted on her review. Show details

Very good mattress – I've delayed submitting a review on this mattress as I'll explain below. Last year I spent around $1500 on a KS mattress and bed ensemble for my own room that I love, from another company. In the spare room I had an ancient metal bed with an old original series single Posturepedic mattress out of the Ark that everyone hated. So I decided to… Read more

replace it with a new frame bed and a Chirorest King Single to accommodate adults in the guest room. Because you can't make a soft mattress firm but you can always make a firm mattress soft I bought the Chirorest and topped it with a sixty buck pillow topper from Kmart of Big W or wherever. Then I got onto Productreview and had buyer remorse. Oh what have I done. So I decided to let the proof of the pudding be in the eating and gave the product a good real world testing before submitting a review.

During the recent 42 degree heatwave, the spare room is actually the cooler bedroom so I moved in there onto the Chirorest and have given it a good try out over the last few months.

I actually prefer it to the $1500 (Beds R Us if the moderators allow me to name another product). Over the last four months it has just become MY BED and the visitors now sleep on the grand-and-a-half bed. No sign of sagging or deforming, as good as the day I bought it.

Very happy.

Tried and tested for 7 years – I originally purchased this mattress after purchasing one for my son and finding his both comfortable and supportive. My previous mattress had been a dream classic pillowtop which Id only had for a few years. That one was average but definitely lacked longevity. The chirorest mattress was both supportive and comfortable and let me tell you I'm… Read more ·  1

no light weight. I think it originally came with a 10 year guarantee but having read a lot about mattresses lately, 7 years is apparently the average life so I've got that out of it. It has withstood the average amount of hanky panky, the invasion of older children and a dog. One downfall with this mattress, like so many these days is that it can't be flipped, meaning you can only sleep on one side, but we've regularly rotated it from head to foot. The other downfall is that the edges have not held up well, which has not been helped by having a partner who often sits right at the edge of the mattress. All in all I would say it's been good value for the price. It's still comfortable but has clearly broken down now support wise (a spring popped out the side a few weeks ago). I have ordered and am waiting on delivery of a more expensive name brand mattress so I'll see how that stacks up and at some point review that one as it seems that only very disgruntled people leave mattress reviews and the happy ones are busy sleeping.

Totally Unhappy with mattress – We bought this mattress together with the bed thinking it is locally made and is affordable. Having slept on it for a week it has given me the worst back pain. I would like to return it asap.  Show details

Worst mattress I've ever bought – We recently purchased the Chirorest King size mattress from Gepps Cross store in Adelaide. When we bought was told by sales person great mattress and firm as i have a bad hip and get back problems. We slept on for 2 weeks and it has given me worst sleep and back and hip pain i have had in ages and had to go chiropractor 3 times to try reduce pain.… Read more

When i rang store to enquire about this and try get refund was told too bad- we don't do refund on mattress which i think is terrible if you recommend to customer you should stand by the product your selling. Now we will have to go out and by a new one all over again and be another $1000 out of pocket. Very disappointed in customer service and product and recommend to people do not buy this mattress in future and to top it off- was told by another company that Fantastic Furniture beds have curved slats which do even more damage to mattress over time- they sink in and don't provide proper support. They don't tell you this when you buy.

Nothing good to say – From the moment I received my mattress I knew it wasn't the same one I tested in store,it was uncomfortable and has caused me pain in my hip,neck and back ever since I started using it.I can't afford another one at the moment so I'm stuck with it,total waste of money and to top it off the mattress is looking it's shape,very disappointed.  Show details

Awful mattress with service to match – After just a few months the mattress started to sag in the middle, clearly a fault seeing two people sleep in the bed, after 9 months its now so bad that it is causing serious pain. After calling both the warrawong store and head office they refuse to remedy at all, will take to fair trading and see what happens from there. Disgusting customer service. Go anywhere else and get a good quality mattress.  Show details

Chirorest-king single, 2 year old crying in pain – We received this mattress only less than a week ago for my sons first big boy bed. My son has always slept through the night previously, all of a sudden he wakes all night crying and and says 'sore' pointing to his back and neck. I laid on the bed today and I have honestly never ever felt anything this uncomfortable in my life. In the 20 minutes I… Read more

laid on it, I now have a headache and my back and neck are in pain. Laying on the ground would of been more comfortable.

What a joke it feels nothing like the mattress we laid on in store, this one has absolutely no give in it whatsoever and is rock hard which in turn does not support the spine as you lay.

My son is severe autistic and this is totally not what we need added onto our daily stress is a son that now cries and does not sleep all night.

I would expect a full refund during Australian consumer law as this is nothing like the mattress in store whatsoever and I'm incredibly worried about my sons back and neck now.

8 Years & Still Going Strong – My wife and I bought this mattress as a newly married couple setting up home. We were looking for something affordable and obviously comfortable. It's now been 8 years and we still love it and never had any issues. In fact we're going to get a 2nd one for our new spare room.  Show details ·  1

Worst Mattress Ever – I bought the mattress a year ago on 05/06/2016. It started to sag little within few weeks. I turned the mattress otherside as the instructions showed to turn it to avoid sagging. But, the sagging developed all over the middle portion. I developed back pain and neck pain after few months.  Show details

Worst mattresses and so unhappy with Thomastown store – Worst mattress ever. Made my pregnancy more painful. Had to have physio couldn't get a good nights sleep. Contact the store purchased under 12 months ago sent photos to provide proof. Sunk in so bad my 2 year old can't sleep in the middle she rolls. My neck and back hurt. Get told nothing can be done. Extremely upset. Thanks Thomastown fantastic furniture. Taking it to the ombudsmen now.  Show details

The worst mattress ever - not fit for purpose – I bought my "Chirorest" mattress about a month ago from Fantastic Furniture and am having terrible neck, shoulder and back pain. I am surprised as the "orthopractic" I bought years ago was actually very good and I was told that the chiro was the same. It is not. This mattress is causing me pain and sleeplessness - not fit for purpose! I have… Read more

contacted the store and they are "following up with head office" - it's been more than ten days and I have not been told yet how or when this will be resolved. I will update this post as I know more. I have in the past been happy with FF products, so was very shocked at the poor build of this mattress and that it is being sold through the stores. It should be recalled. For now I have to sleep on my sofa (Jazz - more comfortable).

*** update - The store called me back - someone on behalf of the retail manager saying since it was not damaged, I was not entitled to a refund or further customer care. I referenced Australian Consumer law guarantees ie: If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.

I am waiting for another call back (I note that the manager herself is passing messages through staff and not engaging with me directly).

Worst mattress ever – Just bought a double Cirorest mattress 10 days ago ! Worst I ever slept on ! Ordered and got a firm on...what a joke. Having already back problems in the morning.... After having read all the comments on here...I know why !!!!  Show details

Sagging and sinking of mattress – Hi, I bought Chirorest mattress King from Dubbo on 18/03/2013, invoice no:2302000016251 under the name [personal details removed]. It had 5 years of guarantee, I am having problem with this mattress as it is sinks and doesn't hold up making a lot of depression and causing us a back problem. I am also attaching the picture of the … Read more

mattress. I am currently living in Hurstville 2220. Hope

to get prompt action. It says it has 5 years of guarantee.

With regards,

Sachita Parajuli

You get what you pay for – After two months I gave it to my little daughter, who weighs less and is smaller than me. Totally uncomfortable even with just me sleeping on it. Basically most stuff I've had from FF is garbage. My settee ripped in a week and that was after I had to have it taken back to the store to be fixed with the feet that didn't fit. If this is Australian made, I wouldn't bother.  Show details

Fanatic Furniture Chirorest Queen – My experience with this mattress wasn't good. It was quite expensive & I believed it would be of similar quality to name brands in the same price range. I was buying couchs so thought delivery of everything at same time would be convenient. Also being 'Chirorest', it would have support for my back. It hurt my back & I couldn't continue… Read more

sleeping on it.

I needed to replace it within 12months, it had permanently sagged over 10cm & unusable. I had all but written it off as the Store I bought it from had unhelpful staff at the time of purchase.

Fantastic Furniture seemed to have changed for the better in the year from purchase

Fantastic Furniture customer service were exceptionally helpful when I provided evidence it was a defective product. I sent them photos using a broom handle layed straight end to end over the spot it had sagged, with a ruler in the sagging spot against the straight broom handle clearly showed the defect. . A few photos & emails were sent & within a few days my problem was rectified.

I didn't want a replacement mattress from any of their own range, so they gave me a full refund.

I bought a known brand from a well known bed shop with the refund & this bad experience was resolved.

Couldn't believe my back pain was due to this expensive mattress – Purchased the Duplex King mattress with the Kingston King bed and have not had a good nights sleep on it since delivery just one month ago. Terrible back pain in which ever position I sleep in, just feels like it sags incredibly into the centre. I slept on at a friend's house on their spare room air bed and honestly it was like a dream in comfort… Read more

comparatively. Sleeping on the sofa now as I just can't take it. $849 for the mattress, how can it be this bad???

So many bad reviews, wish I'd seen these before even considering buying. Why are you selling these Fantastic???

Chiro-rest is a shocking mattress – My mum purchased this mattress for me as a present for finishing university and moving back home. I have slept on a lot of mattresses in my time at various share houses and this is by far the worst - even though it was brand new and never slept in. The mattress is far too soft and has softer and firmer 'patches' throughout it. I sleep in all… Read more

positions and no matter what, I end up with lower back and hip pain.

I even went to a store to test the mattress before my mum purchased it and It felt great then and there. The salesman said it was the most popular at their Newcastle store...

I contacted the closest store and the staff told me there was nothing they could do about it. I also suggested buying a replacement - anything to get rid of this mattress.

Both my mum and I are very disappointed and will not recommend Fantastic Furniture to friends and family due to their lack of support and poor quality product.

Please look elsewhere when buying bed-ware as you will only waste time and money with this mattress.

Saggy Mattress causing back pain – The first month the mattress was quite good, however after this short period the mattress became saggy and I've started sinking into it in the central part. As the mattress is claiming to be a no-turning technology, there's not even the possibility to turn it around. The result is that I've got a constant back pain. I would not buy again this product and not recommend to anyone to buy it.  Show details

Chirorest Queen – For the first 2-3 months the mattress is good but after that I have started to get a low back pain due to which I have to see a GP. I would really like a refund on a low & poor quality mattress.  Show details

Horrendus! – Bought this mattress in March as a replacement to a very old and worn out mattress and was great at first but has since gone downhill fast. My back pain has returned and I am constantly waking up throughout the night. Not even 6 months and noticeable dents and unevenness has started to occur. DO NOT purchase.  Show details

Back pain – I have the Single Chirorest mattress and I have constant back and spine pain. It has sank at the centre and doesn't keep my back and spine in the correct alignment. I have called Fantastic furniture and have emailed them the photos. I haven't yet heard back from them. I doubt a replacement would fix the problem as it seems the nature of this… Read more

mattress is of poor quality even though this was at the medium or high price range among single mattresses in their store.

Really Disappointing – Only bought in January and already have 7cm indents. This really hurts my back and I am now sleeping on my lounge. I have been back to the store I purchased it from and have received poor service. I would not recommend this product to anyone.