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Fantasy Caravan

Reviews

4.5

16 reviews
  • Product Quality
    4.5 (11)
  • Return Claim MadeYes (2) · No (14)
  • Customer Service
    3.5 (2)
  • Warranty Claim MadeYes (7) · No (9)
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Gerard

GerardGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Full of problems and very poor service

published

At the beginning they accepted many modifications but delivered only half, 6 months later. Then the problems started. Did not ordered parts to be installed in Australia. Delay in delivery. Supplied chinese parts where contract specified Australian products ( eg: diesel heater ). Locking brakes, bad gas installation, electric wiring poorly protected, radio and TV not working, leaking air con ( still not fixed after returning the van twice ). Nice people but incompetent for dealing with problems.
I am seriously thinking of returning the van and get my money back.

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Not open on weekends???

published

Great customer service so far.. haven't picked up our van yet. Really dumb that that showroom is not open on the weekends any more

Customer Service
Incentivised ReviewNo
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Jennen N.

Jennen N.Greater Melbourne (Inner), VIC

  • 2 reviews

Outstanding service. Second to none. Great warranty.

published

This company does a great job of looking after their clients.

I am amazed by their level of customer service.

Caravans are well priced and seem durable.

Thank you very much.

JENNEN Shoes

Product Quality
Incentivised ReviewNo
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Peter

PeterHobart, TAS

Great van

published

Had van for 12 months now, initial service was lacking and had issues but after 12 months prior doing research we couldn’t go past the value for money, we are having a few issues with hot water but that’s about it, great solar, battery’s, added 85 extra litres of water also, fully recommend

Product Quality
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Ken C

Ken CMackay

  • 2 reviews
  • 3 likes

Fantasy F3S E

published

Great little van, excellent after sales service. Tows really well on or off road, heaps of water & 12V power to stay away longer, quality appliances. Have towed this van over 300km off road & had no issues.
Highly recommend.

Incentivised ReviewNo
Return Claim MadeNo
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Alex Kemp

Alex KempGreater Melbourne (Outer), VIC

We are so happy with our caravan

published

We found the staff so helpful and they were happy to modify the van to suite our needs we had the internal shower and toilet removed and cupboards moved. We had looked at the opposition and found the value for money was far better at Fantasy and all the extras were included in the package advertised with no extra cost.
We had very few faults with the van but the couple of issues we found after our first trip the after sales back up was great and we didn't feel it was any bother have the fixed.
We would 100% recommend Fantasy Caravans and their team.

Incentivised ReviewNo
Return Claim MadeNo
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Georgie H

Georgie HSouth East Queensland, QLD

Fantastic Fantasy F3S-E Hybrid

published
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Product Quality
Incentivised ReviewNo
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Fantasy F3 s

published
Incentivised ReviewNo
Return Claim MadeNo
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A well layed out strong hybrid van

published

Back when we bought our van it was difficult to see what was for what price , as picture's were not up to date . But this is all good now. A few phone calls sorted us .sales man was very helpful. Van was 99 % good but all new things have issues. After sales service is awesome. & they try hard to be helpful.

Product Quality
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Kerryn

KerrynGreater Melbourne (Outer), VIC

Fantasy = Freedom! Love our van!!

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Incentivised ReviewNo
Return Claim MadeNo
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Nadine

NadineCentral Highlands and Goldfields, VIC

Love our van

published

The staff at Fantasy Caravan are fantastic, always helpful and very easy to deal with. Our F3S van is exactly what we have been looking for, great value for money and the included extras fantastic. Great Job Fantasy Caravan, one happy customer here.

Product Quality
Incentivised ReviewNo
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Review collected in partnership with Fantasy Caravan

Kelly Ludwig

Kelly LudwigSouth East Queensland, QLD

Regular adventures are now a reality! LOVE IT!

published
Product Quality
Incentivised ReviewNo
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Pat

PatGreater Melbourne (Outer), VIC

  • 3 reviews

Our Fantasy Van is Fantastic

published
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Jess

JessGreater Melbourne (Metropolitan), VIC

Love our new Fantasy

published
Product Quality
Return Claim MadeNo
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Review collected in partnership with Fantasy Caravan

The reviewer stated that an incentive was offered for this review

Martin

MartinCentral Highlands and Goldfields, VIC

  • 2 reviews

Perfect For Us

published

We purchased the Fantasy F3S in July 2018. This van has everything we need and has been reliable. By far the best value we found and the staff at Fantasy Caravan are very helpful and friendly. The only negative is that we found the mattress to be too hard. Easy fix with a topper though.

Product Quality
Incentivised ReviewNo
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Steve Rice

Steve RiceGoulburn Valley, VIC

Great value for money

published

Found it at bendigo caravan show. We are very satisfied with the quality of what we purchased. The range to choose from was great. Customer service is also very outstanding.

Product Quality
Return Claim MadeNo
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Questions & Answers

Leanne

Leanneasked

Fantasy Caravan

Has anyone received their Fantasy Caravan without the annexe.
We picked our van up 4 weeks ago and still waiting for the annexe or electric step, not a happy customer at the moment as cant get any answers!!!

3 answers
Daniel D.
Daniel D.

Hey Leanne.. Yes our annexe was missing and arrived 5 weeks after. The step is a weird one.. what state are you in?

Leanne
Leanne

we are in Western Australia

Gerard
Gerard

We got our caravan in July 2020 with the annexe but some poles had to be modified in Melbourne and at that stage they did not really know what to do with them. It is ok now. Ask them to show you how to set up as it is a bit tricky if you do not know. They may have a video by now. I suggest you contact the Melbourne office 1300 096 615
Check everything under the van, as electric wiring were not held correctly, holes not silicone and make sure that the brakes are correctly adjusted. Our air con is leaking. They are trying to fix it now.

Murf

Murfasked

QLD, Archerfield

Hey Frank,
Just letting you know that we've spoken to Marco, and he can't see anything that would prevent finance.
A quick update, we're getting electric brake system, a 12 pin plug put on and an Anderson plug, is there any other things that we need to do?
Cheers
Dan and Veronica Murphy

No answers
Murf

Murfasked

QLD, Archerfield

Hey Frank just an update on the finance, spoke with Marco, he can't see anything that would prevent finance.
I'm getting an electric brake, with12 pin flat plug, and an Anderson plug, is there anything else I need to do.
Cheers
Dan and Veronica Murphy

No answers

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Fantasy Caravan

Details

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CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own ProductsManufactures Own Products
After Sales ServiceYesYes
Manufacturer Warranty5 year(s)5 year(s)
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