705 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment leans heavily positive, with many consumers praising Farmers Pick for its fresh, cost-effective produce, great variety, and positive environmental mission. However, a minority of reviewers note recurring frustrations regarding delivery reliability, occasional damaged or missing items, and limited support channels when resolving issues. Consumers looking for a convenient, waste-reducing alternative to traditional supermarkets generally report a satisfying experience, provided they are comfortable managing subscription models and online-only customer service.
The box itself is not the problem, it's the delivery. The produce is amazing, but they delivered to the wrong address once and in my complexes driveway twice, one delivery was stolen, the other sat in 28 degree heat for 2 hours, so was pretty much spoiled. This is after giving multiple photos of the street, my gate and very specific instructions. If you are a simple house delivery, go for it. As I say, the produce is amazing.
Started a subscription and selected Tuesday 06/10/26 for the first delivery. I was then notified via email the delivery would arrive Wednesday 07/10/26 instead (because Monday was a public holiday). Wednesday came and went and nothing arrived. After… Read more
reviewing the link sent via text it said the order will arrive Sunday 11/10/26. I contacted customer service and got a very generic sorry for the inconvenience. The order has finally arrived but two boxes (out of 3) are missing and half of the meat products expire today…on the day of delivery. I’ve since cancelled the subscription because what a waste of my time and money, seriously!
Follow-up · I never received the produce boxes. I had submitted 2 complaints via email which both had their own case numbers, neither of which have ever been addressed. A random email came through apologising for the missed produce boxes and I was refunded for that. However the meat box I received had 2 out of the 4 items expired and I still haven’t been reimbursed for it. Absolutely pathetic service.
Left very basic / straight forward instructions to leave the box behind our side gate (including photo). What does the delivery driver do? Leaves it smack bang on our front door step so every Tom, Dave and Harry can see it and help themselves
Reviews with attachments
Love the variety and we love the increased diversity of fresh produce we eat. I also enjoy the challenge of using up the remainder, and learning how to make preserves and pickles to reduce waste Show reply
So happy with delivery of small veggie box Plus Josh’s eggs. Fresh and versatile each time and they last longer than supermarket veggies and no plastic packaging! Show reply
Ten months on and we are still very happy with our medium, fortnightly, fruit and vegetables delivery. There is plenty of variety with the quantity of veg exceeding the fruit, which suits us perfectly. I have expanded my recipe repertoires to increase veg consumption eg: turkey and veg cottage pie with creamy mashed potato and parsnips. A dinner… Read more · 1
winner!
On occasion, Farmers Pick have had to change our delivery day due to a public holiday in that week, but they send out an email to let me know and I work around it. There is also the option online for us to skip a delivery or two if we’re away or it’s not convenient to receive a delivery for that week.
I love the convenience and look forward to receiving the delivery. My grandson had fun for the recent delivery, emptying the box, saying colours and learning the names of different fruits and vegetables. It kept him occupied and he enjoyed helping to put the fruit and veg in the fridge. Win!
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Such a great choice each week and very fresh I've made comment on my FB page Show reply
I made pineapple and passion fruit jame Excellent fruit and great suppliers Show reply
Received so many zucchini’s in the box, came in handy at the right time. Prepped the children’s lunches for back to school. Chicken and zucchini meatballs and zucchini slice. Show 2 replies
Ordered the cherries and am very pleased with the quality, delivery and the price Show reply
Love the variety and the quantity, along with the convenience. The perfectly imperfect fruit and vegetable have been perfect Show reply
Lovely and fresh fruit and veggies with all the flavour. The meat has been amazing. It has made me realise how much available food in supermarkets has changed in my lifetime. I’m actually enjoying cooking again because it all tastes so amazing. Cute little quirks in some of the shapes which is fun and doesn’t have any negative effects. Show reply
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Absolutely happy with my first box and can’t wait for the next. Customer service is also above and abyeon. Show reply
We absolutely love our Farmers Pic boxes. It’s like a surprise package that encourages you to make meals you haven’t thought of or made for years. The flavour and freshness of everything received is next level and gives me confidence that I’m taking extra care of my body with fresh produce as opposed to produce sitting in cool rooms for months… Read more · 1
that then go off quickly when you get them home. This does not happen with Farmers Pic and the freshness lasts for days to weeks depending on the veg. I’m never going back to super market fruit and veg again. Keen to try the meats next.
Please see the pineapple below. This is a genuine hygiene issue, not a minor quality concern. The fruit is clearly old and in such poor condition that it looks like it has been used as a football in a warehouse. This is well beyond a bruised apple or a dropped watermelon and is completely unacceptable. As a result, I will be cancelling my orders… Read more
going forward, as I no longer have any confidence in the quality control or the people responsible for packaging the food.
I will also be reporting this issue, as customers should not be receiving produce in this condition.
Most of the fruits tasted fresh and great, however, mangoes were too ripe and of waste. They were stored at the bottom of the box which made them squeezed and spoilt. In the second order, arrival time was confusing, kept on delaying. More accurate timing would help. Show reply
Latest follow-ups
Your vegetable delivery was wonderful and delivered on time. Thanks again for your savings you provided. Show reply
Follow-up · The vegetables have generally been excellent except for the Lebanese eggplants which were occasionally rotten. Otherwise the variety of vegetables have helped us widen our cooking range at home. The savings have also been great.
Perfectly nutritious fresh produce delivered on time with friendly communications throughout. Huge savings on supermarket prices. What a disgrace it ends up dumped based on ridiculous supermarket criteria. Show 2 replies
Follow-up · What's 'ridiculous supermarket criteria'? Research results reveal that despite Australian supermarkets’ zero food waste targets, large volumes of food are discarded. At a time when people globally experience hunger, as much as 50% of all food produced is thrown away every year. One of the main reasons cited for excessive food waste was strict… Read more
I ordered a $190 worth of goods on Thursday meat veggies fruit meat. Then on Friday I get a confirmation for $142 dollars less the fruit and pantry items and they charged me over $13 dollars for the delivery. I sent them an email they said one order… Read more
was ordered Thursday and a smaller order was placed Friday (no they direct debited it as a subscription) when the first box was already ordered. they refunded the 142 took 3 days to get my money back. Then I said the invoice was missing dog treats fruit pack etc and I had been charged freight after placing a large order. they refunded the fruit pack and not the delivery. My order arrives didn't even knock no meat or milk I purchased around one hundred dollars of refrigerated goods that were not delivered. You can't call them they emailed saying they would look into it. If I get a refund then I am going to have to wait to get the money back and try and go shopping. First and last order do not deal with them. My fruit was squashed and split. I though I was giving Aussie farmers a help out. It is too expensive and too many headaches to deal with them I would have given them less stars if I could. No invoice issued.
Follow-up · They replaced the missing box of meat. They didn't refund the delivery fee after they stuffed up the order and I had originally ordered enough for free delivery. I feel the delivery fee was over the top. It is too hard to deal with them. They tried to offer a discount for the next order. I got an email saying the next order was coming I emailed… Read more
Hey there, we're truly sorry to hear about your… Read more
Positive reviews
Just got my first delivery, small size veg and fruit, small size butchers box. Very impressed with what came, the assortment, the amount, the quality, in cardboard box to the door. Well done Farmers Pick. Will still support my fabulous local IGA and butcher but this is a great way to support farmers too. Show reply
Genuinely amazed at the products, and i never leave reviews... I kinda assumed it would be really bad quality or quantity, but it was SO worth it and feels amazing not buying from dumb supermarkets! Can't believe we didnt do this earlier! Show reply
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This company is doing amazing work for the environment and community. I’m an unemployed student and I save a fortune getting my groceries delivered. 5.5 kg a week for 1 person plus any other pantry goodies. Highly recommended to everyone. Show reply
Negative reviews
Like many others have said; you’ll wait all day for your delivery to arrive. It won’t, and you’ll be told that it has been ‘lost or not scanned’. It wasn’t. The delivery driver just couldn’t be bothered finding parking and deemed your property as “not accessible”. The delivery carrier will then SMS saying they’ll attempt redelivery tomorrow. FP… Read more
will then (and rightly so) say that this is not correct and it cannot be ‘redelivered’. All in all, we’re trying to reduce waste and they’ll bin 7kg of meat products because the delivery service they’ve engaged is lazy. You can’t make this stuff up. Don’t waste your time. What a waste. (Oh also, up to 10 days for your refund).
Hi Joe! We’re really sorry you were left waiting and… Read more
Unreliable delivery services. Do NOT recommend!!! Have been a subscriber for 2-3 months & on multiple occasions the meat boxes I ordered haven’t been delivered. They somehow either; don’t get “scanned” or “lost in transfer” blows my mind how.. The produce & overall quality is great.. service not so much..
Hi Melissa, we're truly sorry to hear about your… Read more
Bad delivery letting down good product and great mission. The last two deliveries have been left outside our gate on the footpath. We raised it with FP after the first time together with the fact it was quite clear based on the condition of the produce that it had been "out for delivery" for a while. They comped us $20. This appears to be a new… Read more
delivery partnership. Today was a repeat experience.
Sorry to be cancelling as love the mission but it's not worth the hassle.
We're so sorry to hear your experience ended this… Read more
Recent reviews
These guys started great but rapidly lost their standing . Last lot of veggies & many prior became smaller in volume each time , rotten potato in one box not pleasant and hard to understand how it could have got in there. Veggies of poor quality and random things you couldn’t use . Had a lettuce smaller than my hand which wouldn’t even be a salad… Read more
for two people , threw out a full bag of Brussel sprouts that were so tough you couldn’t cut through stems easily ! Price increased without my consent after a month or so of subscription making it expensive . If the quality was there would have persevered but become well below supermarket standards … wow ! No contact no Phone number so Emailed and had no response this time , a refund would be least of fixing the issue . This was my second subscription stopped previously as orders for meat when weighed were under weight by 100gms or more . Very disappointed and would not recommend anymore .
Hey there, we're genuinely sorry to read this and… Read more
Whilst I'm keen to support farmers and turn away from companies like Coles and Woolworths, what turned me off of this service was the subscriptions. Why cant I be in control of when and what I order in my own time during a cost of living crisis? People live busy schedules and are watching their budgets more than ever which companies like this… Read more
don't seem to consider, whilst their produce might be cheaper their focus is still on revenue, same as Coles and Woolworths. If you're not on top of managing your subscriptions you'll find you'll be spending more money, unnecessarily.
Hey there! Thanks for taking the time to share your… Read more
Had high hopes and used this service as a means of accessing fresh produce and was really disappointed. The lack of communication, payment for items that were never received and delivery drivers that just simply didn't seem to care about customers receiving orders intact and complete was enough to look around at alternatives
Hey TJSara! We’re really sorry to hear this was your… Read more
I used to be a big fan of Farmers Pick, but I have had cause to complain about the quality of various items included in my box for each of my last 4 deliveries (eg butternut pumpkin rotten all down one side, moldy tomatoes, inedible rotting peaches. In a strategy designed to keep customers, they offer a refund as $ off next delivery, but I would… Read more
rather have good quality in the first place. I am also finding that the varieties included have narrowed and the nice surprises of unusual vegies or fruit are fewer and further between. I have just received an email increasing the price (fair enough given the petrol situation) but more annoyingly reducing the weight of the box by 10%. Shrinkflation does not provide good value for customers... and I am betting that we would still receive boxes heavy on cheaper foods -- carrots and yet more sweet potatoes.
Hey there, We’re really sorry to hear about your… Read more (+1 reply)
Hi there, we're very sorry to see this happened!… Read more