- Verified customer
Jared came to our house to diagnose a leak. He was prompt, professional, extremely competent, so pleasant to deal with and very reasonably priced. Unusual to find such an outstanding tradesperson. Thank you!!
Review collected in partnership with Fast Ontime Local Plumber
Absolute Joke !!
Arrived to quote and told collapsed pipe. Charged $400 too find this out then told need excavator for job etc etc blah blah. Next day one young guy turns up does job in half a day leaves a whopping great hole under my fence for dogs to escape and charges another $1600. Absolute rip off !!!
The lady who picked up the phone allocated the job straight away and up front with cost. James the plumber turned up within 1 hour. He was very friendly. He quickly checked around and found the problem. He explained what he was going to do and completed the job efficiently. Also heft the work area spotless. Nice people! Highly recommend!
Cannot be trusted: No promise for No Call out fees
As there is no call out fees, we try their service. However, suddenly they send a report and wanted us A$110 and we said we doesnt want the report anymore and they charge us A$45 instead for the call out fees.
This company turned around and charge us fees which we don't agree to pay. So basically, the break their promise of no call out fees.
Otherwise, the company will file a legal action towards me. I paid if they want the A$45 desperately.
They give you a good offer on the phone but don't stand by their words once you book them in. Very unreliable.
They are horrible people, they give you a competitive offer on the phone and just get you in and then don't stand by their own words, they trick you into getting the deposit and over charged me and did not stand by their own words.
I called and booked them in, the lady on the phone told me she will offer me 0 call out fee and plus 25% off first time job offer, offer was competitive other company offered me similar but I went ahead with them. the plumber comes in, tells me the problem, does not guarantee if it will fix the issue and asked me f...or a deposit, I got the detailed breakdown seeing they charged me with the call out fee, there website had offer for 0 call out fee, I called twice and confirmed before they come in and they confirmed. The lady said yes I will get 25 percent off and 0 call out fee. I also tried to mediate with the manager, she was rude and told me I want plumbers to work for free that why I want so much discount and offers,,,excuse me you guys offered me and now backing off, another lady I spoke to told me the offer was given to me by a training lady and she didn't know the company policy wow and the manager saying no one is trainee here. Blunders on blunders and no one accept responsibility. They do not stand by their words, how do you think they will stand by their work. They tricked me into paying the deposit and then later put it under the call out fee charges. I thought it was mistake but no they are adamant its the company policy cannot offer two offers at a time, if you cannot offer then why did you offer it?? no one turns up for the job.i asked them to refund me the deposit and they shamelessly refused. Pls. do not give them any deposit unless the work is done, they trick people into taking deposit and are not reliable at all. Also plumber is confused kept on giving me different quotes very doubtfully. like they scheme to loot customers, want money before they start work. I will complain to ACCC and will report to fair trading as well.
Water Damage due to Toilet work
We called these plumbers to fit 3 toilets, and the first quote by the guy that came was incorrect according to the Manager. The second quote was higher. The first 2 toilets were completed and paid for. After 2 days and before the 3rd toilet was to be done, there was water leaking through the ceiling above out kitchen sink. We called them and they took at least 2 days to come and check. A ' Matthew' came and said the work they did was faulty. They fixed the stuff up, and he promised they would rectify the water damage, as we demanded the gyproc...k has to also be replaced. The last toilet was completed and they would not allow for us to withhold payment or else the plumber would not be paid. We paid the entire bill. It has been over 3 weeks and no one has come to assess the work that needs to be done. We keep calling and 'Matthew' never calls back. I will be reporting them to Fair Trading and will continue to advertise their bad workmanship.
The work was done with professionalism. Satisfied but seniors card discount was not given though advertised on the card dropped in mail. Reason provided for not giving discount was that I must provide senior's card at the time of the quote and not at the time of payment. I was not aware of this. Copy of invoice was not given on which they claim was stated. Apart from this happy withe service.
On Time: Joke!
Phoned at 12.00 noon and was told the plumber would be there between 4.00 pm and 6.00 pm. At 7.00 pm, no response, so I called again and was told the plumber would phone me straight away. No response by 7.30 pm. Phoned again. The person who answered was unsympathetic. Will never use them again.
We were very impressed by the plumbers professionalism. The job was done in the time frame advised and it was well done. The installers cleaned up everything and left the bathrooms clean. I really appreciate trades people who clean up after themselves and they did.
Very friendly plumber -James
James who came to fix our blocked pipe/drainage was so friendly and very professional. I keep asking questions and he was so friendly to answered it. I never come across of having problem to call a plumber so this is my first time and glad to call this company to fix it for us. I always believe in a good friendly service in which nowadays is hard to get.
Extremely professional and hard working
From start to finish, the team at East on Time Plumming where amazing. It was a large job replacing a sewage T junction as well as inputting lining through old clay pipes over 4 days. The team worked tirelessly over this time and made sure we were kept informed of their progress along the way. Amazingly we were still able to use the toilets throughout this time. Would not hesitate to recommend
Well done gents
Prompt, great friendly and professional service
Tradesman was very professional and a tidy worker who made sure that he understood our needs. Work carried out met our expectations and advice given was valuable and helped us to save upcoming costs. Will definitely engage the services of this company for future works if needed.
Fast and on time with a great job
William explained clearly what had to be done, was careful with the lawn he had to dig up and worked diligently to replace the 70 year old junction which was broken by tree roots. Once he was able to have a clear view of the rest of the sewer line, he offered a cost efficient relining process , eliminating the need to dig up the driveway. At all times he was professional in his approach ,coupled with a pleasant attitude rarely seen today. Thanks William , I would recommend the company you work for if similar work needs to be completed.
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