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- Verified customer
Bullies who don’t give an itemised quote copy signatures into areas customers are unable to read
Leak in ceiling in townhouse
Asked for itemised account
Not given kept talking about guarantee of work I thought that was any company
were not the company I rang
$5000 which had to be paid or they would damage work that had been completed
Going to fair trading won’t get money back but have to stop this behaviour
Iam mentally & physically sick because of what has occurred
- Verified customer
Most expensive company regret calling them for the job
Regret giving them the job as my sewer drain started to overflow just Put jetblasterwas roots couldn't clear the root properly charge me 1k for 1hr another 8k for furtherfix
- Verified customer
Don't use them!!!
I was given a quote of $3200 for a replacement hot water system but got this done by Rheem for approx $1500 + GST for same product.Please don't use this service,avoid at all cost.How they can get this price wrong is beyond me.
- Verified customer
Unprofessional Fastway Plumbing
Do not use Fastway plumbing. Incapable of providing acceptable standard of plumbing for an outdoor kitchen and unwilling to correct their faulty work without charging a further exorbitant rate. Also be aware that verbal quotes provided do not include GST.
Get another quote!
I called Fastaway plumbing to assess a leak that appeared to be coming through the wall. Without carefully examining the pipes or going underneath the house, I was told a full leak investigation would cost me over $1400. And then the solution on top of that. The plumber was extremely hard sell. I got another plumber to assess and fix the solution for only $451. It was only a leaky dishwasher hose.
Warning !!!!! Do Not Use This Company!!!
They quote me a reasonable price then took my card and charged a huge amount they was never agreed. They had my busy store manager digitally sign off on the job without showing her they had charged a hugely different sum to what was agreed. The ignored our attempts to contact them for 3 days and didn't return calls. They wouldn't put me through to a manager or supply the manager/owners details to contact them. And they wonder why you get upset on the phone when they rip you off around $1400 and will not put you through to someone who you can d...iscuss the theft with. Becoming upset or even swearing on the phone is not illegal however stating you record calls to me without notification that you record calls is illegal. I either assume you are lying and do not record calls or ...you are recording calls and conducting more illegal activities. The workmanship was so poor we had to get another plumber in to fix the job correctly. This is common in a lot of these reviews of you read them. This is what I have done if it helps any of you caught out by these out and out thieves..... 1. Report them to the ACCC 2. Contact you bank and challenge the transaction, they will in most cases reverse the transaction 3. Seek legal advice. I have issued a legal demand and will be proceeding to litigation
This started off so well with a lovely lady arranging a plumber to look at our used water heater. The service call was prompt but that’s where the positives end. After a very brief look at our heater, we were told that we needed a replacement. I accepted this but was then told the quote to replace it was over $4000! I had already done a quick search on similar models to see the costs of these units were between $1k and $2k. After saying I had concerns about the quote he says “your children are inside and can have hot water for a shower tonight ...or not. Your call”. I quickly paid the call out cost and hung up. This was nothing but predatory pricing! So disappointing. I have a new water heater being installed tomorrow at half this quote from a great company with terrific service. Would rate my experience zero if I could.
- Verified customer
'Bad... Very bad... Do not use them...
You are fraudsters... you replaced our hot water system with a system that doesn't work... you left a mess... you expect instant payment and the system is not working... don't bother to come and charge us to look at it as we will see you at ncat...
Worst service and rip of
Cheat me, charge me for change small pipe for $1200. Initially told me that its 4 hours job and finish in 10 mins and charge me 1200. Its so expensive more than see specialist doctor 3 times. Please never do any service with them.
dodgy as hell
I'm a Landscaper, we had a cracked pool pipe that needed repairing.
The young bloke came and quoted me $5,700 to repair it. I said forget about it. He asks how much am I willing to spend, he comes back a minute later saying we can do it for that price, still I told him to go away.
Ended up getting the pipe fixed off another great plumber for $300.
Would not go near these people.
Crooks masquerading as plumbers.
From the other reviews I've seen, there really is no doubt. These guys are creating accounts to review themselves, because they know what they are doing is wrong. They charged us for work that was never done, and grossly overcharged for the little that they did do. They also misquoted, and double-charged. DO NOT PAY THEM. They will say anything to get at your credit card and then you're getting nothing out of them after that.
I think we will all have to take them to court over this predatory behavior.
Please people, tell your friends not to deal with Fastway Plumbing
I firstly contacted Fastway Plumbing when I googled a "plumber in Winston Hills". They were top of the listing so I booked them to come out . It turns out they're not from Winston Hills but from Taren Point down in the far south of Sydney. I had 2 leaking taps, 1 in laundry and 1 in bathroom. I also asked him to quote me on a high pressure valve at top of driveway. He made it all sound like a huge job and quoted my $2,400. But I really only wanted 2 leaking taps fixed so I said forget about the high pressure valve, just do the 2 taps for me. He...said I would need 2 completely new sets of taps. When I told him that I didn't want to replace the bathroom taps he agreed only to change the washers. He then started telling me all the things required to replace the laundry taps, replacing pipe and a whole list of things that went with it. We are aged pensioners so didn't understand any of what he was saying, a ploy I believe he used deliberately to obfuscate and confuse. From the time he walked in til the time he left was 42 minutes and charged $1,000 comprising $381 labour (for about 35 minutes work), and $732 for 2 new laundry taps and bathroom washers. To top it all off, one of the taps is still leaking!! When we saw other posts in this forum, it is clear that Fastway Plumbing has a history of ripping people off. the law probably can't stop them, but you can....don't touch them!!
Bunch of crooks
Stated to my tenant that it was a big plumbing job and required urgent attention. Did not show her the terms and conditions of the contract, and would not break down the invoice for me the owner of the property, would sue the tenant if not paid straight away - amount $2,261.16.
I took the old part to a wholesale plumbing, cost retail $174.90. The plumber arrived at 10.00 am, sourced and fitted the part and was gone by 11.40 am - $1,000 per hour labour
Do not no do business with this company
Very expensive and rip off the hard earned money
I had my water tap leaking because of which I have contacted this company and the plumber came and quoted me 581 dollars and said that we need to replace the tap. When in normal scenario any other plumber could have just replaced the catriage. The price was too high compared to normal plumber. The plumber informed us that they always replace the tap for the water leaking which is not true. Finally we negotiated the price to 231 dollars and plumber said that in that case we need to buy our own tap. This clearly shows their plumbers does not hav...e sufficient knowledge and the plumber clearly said that he cannot carry thousands of carriages. Normally all plumbers have the tap catriages for basic tap and my tap was basic tap. Here I would like to state the fact that I have booked this plumber as they are advertising that for first time customer there is discount of 65 dollars. However just because he agreed to the price of 231 dollars with the condition that we have to buy our own tap, we have not been even offered the 65 dollars discount which was initially confirmed to me by customer service officer. So I again called customer service this time she mentioned that her supervisor said that we are not eligible for first time customer discount. This time she was very rude and pathetic on phone. I normally dont write review but here I am putting my review as I dont want any other people to waste their money like me when in market there are many other plumbers with good pricing and quality is available. They are profit makers and not concerned about good quality service. Very disappointed and will surely neither use nor recommend this company to anyone.
- Verified customer
Overpriced quote in the extreme - also quoted $35 over phone for call out then charged $38.50
Asked for a quote to cut 2 PVC pipes going to a water heater and install 2 x PN16 caps quoted $312 - listed work items to be paid for included turning the powerpoint switch off and on described as "shutting down pump and filtration system" (2 seconds work), rotating ball valve 90 degrees (3-5 seconds of work) but together these padded out the work list with 4 more items - but not as good as the second part of the quote to turn off mains gas and unscrew a gas hose connection and screw on a cap (quote said cut when you can see the screw on natur...e of the connection) and spray test to ensure not leaking - $394 then of course GST on top and with a grand gesture of first service $65 discount a total quote of $705.10. Of course I didn't go ahead but had to pay the call out fee. Then to cap it off, pardon the pun, told $35 over the phone when I booked to get the overpriced quote and then told no its $38.50 because they then added GST when on site.
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