Professional from start to finish
Just had a couple of things to do around the house so called fastway Plumbing to get it over and done with. They were very prompt and professional. The office staff were great also. Recommending their service to you.
I live in student accomodation and have been waiting for their plumber to come for weeks just to clear a simple blockage. I got fed up and contacted the first plumber that came up on google. Fastway Plumbing arrived on the same day and on time which is a bonus. The problem was fixed straight away.
Really quick service
I was very surprised with this plumbing company after being let down by another.
I waited all of yesterday and today for my usual plumber to arrive but nothing so I jumped online and within 3 hours a waterline was run to my fridge and it was installed.
I think Ive found my new plumber!
1 star to 5 stars
The plumbers put in a new kitchen mixer and it started leaking from the pull down hose. I was very disappointed that I paid $800 to have something leaking. I called them back and it was a rip in the hose that was causing the leak. The plumber organised a warranty claim and he had it replaced on the same day.
Expensive but they have good after care and service
Please people, tell your friends not to deal with Fastway Plumbing
I firstly contacted Fastway Plumbing when I googled a "plumber in Winston Hills". They were top of the listing so I booked them to come out . It turns out they're not from Winston Hills but from Taren Point down in the far south of Sydney. I had 2 leaking taps, 1 in laundry and 1 in bathroom. I also asked him to quote me on a high pressure valve at top of driveway. He made it all sound like a huge job and quoted my $2,400. But I really only wanted 2 leaking taps fixed so I said forget about the high pressure valve, just do the 2 taps for me. He...said I would need 2 completely new sets of taps. When I told him that I didn't want to replace the bathroom taps he agreed only to change the washers. He then started telling me all the things required to replace the laundry taps, replacing pipe and a whole list of things that went with it. We are aged pensioners so didn't understand any of what he was saying, a ploy I believe he used deliberately to obfuscate and confuse. From the time he walked in til the time he left was 42 minutes and charged $1,000 comprising $381 labour (for about 35 minutes work), and $732 for 2 new laundry taps and bathroom washers. To top it all off, one of the taps is still leaking!! When we saw other posts in this forum, it is clear that Fastway Plumbing has a history of ripping people off. the law probably can't stop them, but you can....don't touch them!!
Bunch of crooks
Stated to my tenant that it was a big plumbing job and required urgent attention. Did not show her the terms and conditions of the contract, and would not break down the invoice for me the owner of the property, would sue the tenant if not paid straight away - amount $2,261.16.
I took the old part to a wholesale plumbing, cost retail $174.90. The plumber arrived at 10.00 am, sourced and fitted the part and was gone by 11.40 am - $1,000 per hour labour
Do not no do business with this company
Very expensive and rip off the hard earned money
I had my water tap leaking because of which I have contacted this company and the plumber came and quoted me 581 dollars and said that we need to replace the tap. When in normal scenario any other plumber could have just replaced the catriage. The price was too high compared to normal plumber. The plumber informed us that they always replace the tap for the water leaking which is not true. Finally we negotiated the price to 231 dollars and plumber said that in that case we need to buy our own tap. This clearly shows their plumbers does not hav...e sufficient knowledge and the plumber clearly said that he cannot carry thousands of carriages. Normally all plumbers have the tap catriages for basic tap and my tap was basic tap. Here I would like to state the fact that I have booked this plumber as they are advertising that for first time customer there is discount of 65 dollars. However just because he agreed to the price of 231 dollars with the condition that we have to buy our own tap, we have not been even offered the 65 dollars discount which was initially confirmed to me by customer service officer. So I again called customer service this time she mentioned that her supervisor said that we are not eligible for first time customer discount. This time she was very rude and pathetic on phone. I normally dont write review but here I am putting my review as I dont want any other people to waste their money like me when in market there are many other plumbers with good pricing and quality is available. They are profit makers and not concerned about good quality service. Very disappointed and will surely neither use nor recommend this company to anyone.
- Verified customer
Overpriced quote in the extreme - also quoted $35 over phone for call out then charged $38.50
Asked for a quote to cut 2 PVC pipes going to a water heater and install 2 x PN16 caps quoted $312 - listed work items to be paid for included turning the powerpoint switch off and on described as "shutting down pump and filtration system" (2 seconds work), rotating ball valve 90 degrees (3-5 seconds of work) but together these padded out the work list with 4 more items - but not as good as the second part of the quote to turn off mains gas and unscrew a gas hose connection and screw on a cap (quote said cut when you can see the screw on natur...e of the connection) and spray test to ensure not leaking - $394 then of course GST on top and with a grand gesture of first service $65 discount a total quote of $705.10. Of course I didn't go ahead but had to pay the call out fee. Then to cap it off, pardon the pun, told $35 over the phone when I booked to get the overpriced quote and then told no its $38.50 because they then added GST when on site.
Loyal customer indeed!
I had my two sets of taps serviced last year. Last night I work up to a popping noise and the hot water tank had burst from the top! I called their after hours service and the young lady scheduled me in 7 oclock. They fixed it for my quick smart and also received a loyalty discount
Prompt service. Quality work. Kind and professional.
Ryan came to install a vanity that I purchased. Unfortunately it was too big for the space so I got him to purchase one. He came back with another plumber to help him smash it out. It looks amazing now and he also installed the mirror for me for free!
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