Ferguson Plarre Bakehouse

I ordered a cake online for my daughter's 13 birthday and the staff made an error wishing my daughter a happy 16th instead on the cake. We haven't been able to use the cake. The local store told me to contact the bakehouse as it's an online order and I called no one answered. It went straight to voicemail. I emailed where someone replied and… Read more

didn't seem to care about the error. If only they could have made another cake with the right age for my daughter's birthday or just give me my refund so I can buy another cake with the correct details. Very disappointed. Won't order for here again

I have loved Ferguson plaire for 50 years. We purchased 3 xmas packs and were totally disappointed. The pies, sausage rolls and pasties were all pastry with very little contents. Not what we expected. Show details

Had a fantastic dining experience at Eastland! Huge thanks to Tamara, Nyamal, and Varsha for their friendly, attentive, and welcoming service — you made our visit so enjoyable. Delicious food, great atmosphere, and an incredible team. We’ll definitely be back! Show details

Rewards system ... response to my complaint – I couldnt access my rewards, couldnt correct anything online. So I wrote a review and sent an email. I got a phone call within 2 minutes. The caller took my details and deleted an account I'd set up on my mobile .... so everything should be OK now. Very very quick action by Frguson Plarre.

Highly Recommend Berwick Eden Rise – Highly recommend Berwick Eden Rise Ferguson Plarre. Always fresh food and fantastic coffee. The owners are a lovely couple always having smiles on their faces and so friendly and great service. Show details

Hi my wife & I regularly visit the Greensborough store for coffee and maybe a sweet treat. I visited the diamond creek store for a coffee Monday morning great coffee. We decided to do an offer on that store pay $1o and recieve a treat when closing. What we recieved was discussting & stale second day pies &hard cream in dounuts we thru the whole… Read more

bag out won’t be going back period. The greensy store is the best for freshness and the staff are amazing

Bought their red velvet cake from their Clayton location. Absolutely disgusting, artificial and uneatable. Not real cream cheese was used. A mixture of margarine with some chemicals. The "cream" wouldn't even melt under hot water. The chocolate decorations made of some cheap chocolate alternative because it doesn't melt in your mouth. Very unpleasant. Not worth the money I paid. Don't recommend and won't buy from this compay again. Show details

Staff here are completely horrible and rude. They completely stuffed up a cake order wrong. Colours wrong team and still made me pay for it and refuse to give me my money back. Absolutely disgusting don’t ever order from here.

Ordered choc mousse cake for daughter and was charged more than it's online price and also sneakily given a 10c piece change instead of 1.00, I know that she was aware of it hoping I wouldn't realise.. It enrages me when people are sneaky and dishonest like that, it insults your intelligence & I expected more from a business.. The cake was… Read more

possibly a cpl of days old but still edible, sponge component was a bit dry... A bit disappointed do won't be going back again..

Chocolate Sponge on the Run purchased on a Sunday was dry and not to the usual standard of Ferguson Plarre that we have previously enjoyed. Assume it was a left over cake from the Friday or Saturday and not freshly delivered the same day. Although the purchase was back in September, unfortunately I have not had a chance to write my review until… Read more

now. In future, would recommend ordering one especially, however on this occasion it was spur of the moment purchase which I won't do next time.

Store at The Glen, Mt Waverley, VIC states 5.00pm close. I arrived 4.30pm, ordered food and coffee, to be informed by a quite rude sales assistant NYAMAL that I couldn’t sit down and have the food and coffee as they were closing, also the produce would be given as takeaway. I informed her there were numerous patrons seated. NYAMAL stated they had… Read more

been there for hours and would be leaving shortly. Absolutely rude, condescending and NIL customer service. I did sit down at a table with two ladies who were already seated. These ladies reiterated the girls/women who work this particular store are rude and belligerent. All I can say, wait until Cafe next door opens!

I bought an apple tea cake from Ferguson Plarre, was told it was fresh and paid $18 for it. To make matters worse, the cake was so hard it must have been sitting there for at least a week. No apology was offered—just a letter saying you’d “check up on it” and instructions to return it to the shop. This is unacceptable and a disgrace. I will never buy anything from Ferguson Plarre again.

Staff new and no knowledge and couldn’t ask her trainer , even after letting them know they did have what I had asked her for they still didn’t ask if I wanted what I did want told them I was in a hurry and they still made the customer in line behind me her coffee before they even started mine , can’t blame the new worker the trainer herself should have better customer service herself Show details

Bought 3 large sausage rolls today from the Officer store and they were very poor quality. The pastry tasted like cardboard and the meat bland. I will not be buying that product from again Show details

East Keilor Store: Owner is rude & has no care factor. I purchased x2 cupcakes for my niece & nephew & they were stale. Not the first time either. Coles down the road have fresh cakes for half the price I'd rather give my money to them than someone who doesn't appreciate the there customers / community. Show details

I was standing at the cake display looking at getting a birthday cake for 20 people. After 5 minutes and no acknowledgement I left. The staff served people who just walked in. If this is the way they treat customers I am looking for a better run place. Won't be using this company or Blackburn store Victoria ever again Show details

On Monday I bought a shepherds pie and 4 party pies. Charged over $21:00.They were uneatable. The pastry is too thick. Needs to have a proper pastry on the bottom and puff pastry on the lid. Will never shop there again. Staff were very friendly, that's a

I grew up with Ferguson Plarre, they were special. The tiddly oggies now consist of over salted mashed potato and carrot. Is there supposed to be meat in this because it's nowhere to be seen. So far removed from a proper pastie and very different to what I had as a kid shopping at Doncaster and Southland with my mum. Perhaps you have grown too big and now things have become generic.

Eastland. Most FP have loose leaf tea but not this one. Dirty cutlery. They forgot my order then when I had to choose something different it wasn't what I'd asked for. Dirty tables. Show details

Ferguson Plarre's Mixed Christmas Biscuits – This Christmas like two other Christmases ago, I got given a tin of the fabulous Butter Cookies from Fergusson Plarre's, that I USED to enjoy. Sadly this year's was not the case. Something has happened to the production of this item. The biscuits were very dry ( they shattered very easily) and lacked that nice buttery vanillaey fragrance. Very… Read more

Very dissapointing from a renowned bakery. As to what happened with the production of this so important biscuit for Christmas who can tell. All I can say is I'm very disappointed. I have not included a picture of the said item as it was all broken. Fergusson Plarre please review your baking of this item. As a Christmas presentation it plays such an integral part for Christmas.

Tasteless cheesecake – Ordered a Lemon Meringue Cheesecake for an early Christmas lunch from the Mernda store. It looked nothing like the picture and was absolutely tasteless. Everyone who tasted it didn't like it and I ended up throwing away a $39.90 cheesecake. Extremely disappointed.