??!
1 photo
Ferguson Plarre Bakehouse

Ferguson Plarre Bakehouse

Physical store, Online store
2.6 from 69 reviews

See the Best Food & Drink Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(22)
(1)
(5)
(8)
(33)
  • Product Quality
    3.2 (19)
  • Return Claim MadeYes (0) · No (21)
  • Shipping
    5.0 (1)
  • Customer Service
    3.0 (13)


FRAN E.

FRAN E.Sydney, NSW

Great!

published

Fabulous company, lovely service and delightful products!
The staff went out of their way to accomodate a group of us and I cannot fault their efforts.
Cannot recommend them enough. Will be back next time I’m down south.

Product Quality
Customer Service
Return Claim MadeNo

Les

LesGreater Melbourne (Outer), VIC

  • 3 reviews

Mouldy plum pudding

published

Brought plum pudding from plenty valley storetook from cloth to heat only to find totally mouldy. Wasted time and money and ruined Christmas get together with group of friends and family

Return Claim MadeNo
Peter

PeterGreater Melbourne (Inner), VIC

No response to defective product

published

In mid 2019 I bought a beef pie to eat at the Moonee Ponds store. It tasted like it was saturat3d in salt and was inedible. It seemed to me that a huge amount of salt had accidentally been added to the filling during its preparation. I was not offered either a refund or a replacement by the store. I was offered a complaint form to fill in, which I did. I received no response from Ferguson Plarre.

percieved72

percieved72Victoria

  • 9 reviews

40 Birthday cake

published

i only wanted a small cake, they made an error on my cake it was too late to fix . i dont have much to say they did give a discount i think they sent me a voucher. this was 5 years ago.

Product Quality
Customer Service
Store LocationWaurn Ponds

Shannan

ShannanSouthwest, VIC

Not happy

published

I feel their website was very misleading as my MINION DRIP CAKE was not as per photo or title (no minions provided at all) and NO reviews provided also. When both my Mother and i posted our negative reviews on the FP website niether were displayed!!!!

Product Quality
Return Claim MadeNo

Service

published

The staff at Stud Park Rowville have got to be the friendliest team I’ve every come across in the catering industry, cannot praise them enough, highly recommend this outlet, warm comfortable and friendly with nice food, what more can you ask for.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStud Park Rowville Victoria
See all answers

Boston Bunless

Boston BunlessGreater Melbourne (Outer), VIC

No more Boston Buns!!!!

published

Walked into my local FP to purchase a boston bun and was told they don't make them anymore!! Why??!!! Certainly a most popular product and they have been around since year dot. I remember having them when I was very young from your original store in Preston. Boston buns are a popular addition to any function we have at home and we usually have to buy 2 or 3 to satisfy demand. Why would FP stop making such an iconic product? I was wasn't the only customer disappointed to learn of this decision on the day. On a separate, I am very happy with my local franchisee at Knox City!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKnox City, Wantirna, Victoria
See all answers

Novandout

NovandoutGreater Melbourne (Inner), VIC

  • 4 reviews

SURPRISE!!!! Happy Birthday.

published

Ordered a Birthday cake for our child birthday and specifically requested it to be with jam. Cake looked great when we picked it up but once the formalities were finished for the night and tit was time to cut the cake SURPRISE!!!!! the cake had chocolate instead of jam. Mmmm...don't remember being notified about it. So went and paid the store a visit to let them know. They didn't seem too interested with our issue. I will do without the surprises in future.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaroline Springs
See all answers
Trish

TrishGreater Melbourne (Outer), VIC

  • 3 reviews

Unethical and unpleasant experience at Stud Park

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationStud Park
See all answers
Ann Rose

Ann RoseGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Disappointing mud cake

published

I called in at the Wallan store to buy a birthday cake for my grandchildren. It looked nice but was difficult to cut as the icing was sticky. As it was being cut into portions it just crumbled. Ferguson Plarre needs to review and change this recipe. It cost $20 so should have been better.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWallan
See all answers

MrsDLM

MrsDLM

  • 4 reviews

Superb birthday cake

published

I did the build-your-own cake option online and ordered a Toy Story themed birthday cake for my son. It totally exceeded my expectations and not only looked amazing but tasted delicious (I took the vanilla butter cream option). It easily fed a large group of 40 kids and adults with some left over. Thank you Ferguson Plarre!

Product Quality
Shipping
Return Claim MadeNo

Sue

SueGreater Melbourne (Metropolitan), VIC

Very sad

published

I am very disapointed to learn that you no longer make the Boston Bun thought i would buy one this morning only to be told that you don't make them any more so i walked out of the store ....one sale that you lost today will have to re think where i shop from now on....

Return Claim MadeNo
Store LocationCoburg

Bring back the real Boston Bun

published

My family have been buying Boston Buns for over 40 years and now they have decided to replace it with an oil filled donut. Bring back the real Boston Bun

Return Claim MadeNo

Birthday cake

published

Ordered a 70th birthday cake from Ferguson’s Gisborne vic. The cake was beautiful. It was a marble cake .very moist, full of flavour and it was iced in the colours we ordered. We couldn’t fault the cake. Very happy

Product Quality
Return Claim MadeNo
Andrea

AndreaGreater Melbourne (Inner), VIC

Terrible service at Stud Park

published

Went to Stud Park to redeem a voucher bought on Groupon. Staff are absolutely rude especially the older woman there. Refused to give us a small chai latte despite it being on offer on the voucher. Insisted there would be an additional charge even after I showed her the voucher. I used the same voucher at Knox recently and had a Chai and donut there. The staff at Knox were amazing. Opted to leave and will use my voucher elsewhere. Customer service at Stud Park is non existent!! Extremely disappointed. Will never go back to Stud Park.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStud Park
See all answers
Sue

SueGreater Melbourne (Outer), VIC

A very enjoyable experience!!

published

Ferguson Plarre Stud Park is a great place to sample their absolutely delicious coffee and experience the excellent service. Staff are very helpful and seem to really care about their customers.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFerguson Plarre Stud Park
See all answers

Black Forest Cake

published

Bought the Black Forest cake ($43) yesterday (06/7/2019). It was the worst Black Forest, ingredients tasted cheap and not good quality. Very disappointed, never buying a cake from Ferguson Plarre again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDoncaster East
See all answers

Fantastic Birthday Cake !

published

My wife ordered a stunning drip cake online for pickup at Highett, VIC. I used to go to F/P in Port Melbourne but for whatever reason they closed and they only seem to be in shopping centres these days but Highett wasn't far. The ordering was easy, the followup from Pauline @ the Highett store was EXCELLENT (as always worried someone will drop the ball with online orders) and it was gorgeous and tasted AWESOME and soooooo fresh!

Product Quality
Return Claim MadeNo

customer service

published

manager agumentive to myself and my wife due to her eating her own halal meal with ferguson coffee we paid ten dollars for 2 coffee he told us not to bring own food

Product Quality
Customer Service
Return Claim MadeNo
Store Locationdandenong plaza
See all answers

Joanne C.

Joanne C.Greater Melbourne (Metropolitan), VIC

Pies are Awful

published

After paying top Dollars for what we were expecting on this very wet and cold day in Melbourne
was such a Disappointment !
The Curry pie tastes like curried apple
and the cheese and bacon has no cheese !
I could have payed half the price at the local Bakery knowing there a guarantee every time,
Silly Me
I give 1 star for the Pastry only
Shame on you Ferguson Plarre,
never again going back, YUK

Product Quality
Return Claim MadeNo

Page 1 of 4

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.