Fienza

We purchased a Fienza Tallboy 1500mm Fingerpull with Kicker for the new bathroom. Not cheap for what it was but we expected a reasonable quality. Picked it up at the warehouse, unpacked it, and what do you know, a "Carpentry Oxymoron". A big red… Read more

sticker referring to quality control with a broken 3rd draw facia. Took over a week to get replacement, and wallah! A few chips for good measure. Pretty average quality control if you ask me, more like a factory second at a premium price.

Amazing!! We recently just purchased all new tap-ware, bath, vanities and sinks for our home that we are currently remodeling. I fell inlove with Fienza’s Kaya model, there design and quality is beautiful and got matching everything for both bathrooms and laundry. Very excited to see everything installed very soon and would love to post pictures… Read more ·  1

when completed. Thank you for your knowledge and support while we reno our first home. Will definitely be back for the next Reno!

We just renovated our bathroom and used fienza gun metal taps, mixers and shower head, hand held shower and a rimless toilet - the plumber said he loves installing them and we love using them every day ! I just think they are fantastic! Also led mirror and heated towel rails

My experience with the Fienza help team was excellent. All our shower parts were under warranty so there were no issues getting them replaced, and quickly too. Obviously would have great if nothing broke - but hey that’s life!

The measurements on their website for the vanity say 1200mm, but don't specify that the cabinet (1185) is narrower than the vanity top (1205). So the tiling was done with the measurement of 1200mm and now the vanity has been installed with the ceramic top off centre because it was installed hard against the wall and the installer didn't realise… Read more

the top was wider than the cabinet. So now I have to pay to get it reinstalled.

if you say a vanity is 1200mm, just make the whole thing 1200mm, don't make 2 different measurements and just take an average. how is anyone supposed to know they have to tell the installer to check this stuff before they've glued it all down and you realise that the top is sticking out to one side and looks totally unbalanced?

Poor product fienza tornado toilet, cistern does not line up to bowl so does not sit level to wall. Representative no help. Website said mixers that I liked weren't available until mid March so I said no that's too long. The store called them. They said the 6th of March so I said ok. Guess what. Not here. Not until the 20th now. Would never buy Fienza again. Regret my decision.

Fienza toilet is a pain in the backside. - when it flushes it often splashes toilet water on the seat even though the lid is down - sometimes the water even splashes onto the ground despite the lid being down - the water saving flush is a nightmare. You have to flush it twice to make any substantial waste go down and not leave chunks floating. Why… Read more

waste our time with water saving toilets if they don't save water in practice. They just waste time. - every 3rd time someone does a number two in the toilet it gets blocked anyways because of the tiny waste pipe at the base of the bowl. Unless you eat very little food, this toilet is going to block very often. - the flush is not quiet - due to the way the flush works it's prone to leaving stains on the bowl. In summary, NEVER BUY ANYTHING FIENZA

We bought a bathroom vanity ((fienza-B1200 Bevel Edge 1200 Mirror Cabinet) ) through Swan, and after only 17 months the bottom of the mirrors is damaged and turning green/black from the inside. Their product makes our bathroom look cheap and nasty, which is it is not. We complained to Fienza and Swan, but they say we need to pay for replacement… Read more

doors, which will probably need to be replaced every two years with this faulty product. We recessed the vanity into the wall, so are now restricted to what we can do to fix the issue. Very disappointing, do not buy Fienza products.

Fienza’s spare parts and service is abysmal. I have a Fienza tap that I attempted to purchase a cartridge for. It took three weeks two emails and two phone calls to finally get an answer from them, that they had ceased selling the tap 7 years ago and did not have a replacement cartridge. When I asked if they could provide a part number or some… Read more

identification so I could search for the part somewhere else, they said the taps are made in China and they don’t hold any records of the parts required. It makes a total mockery of their statement below on their web site about Industry Leading Warranties. Industry Leading Warranties Fienza is known for beautiful, quality products that are backed by industry leading warranties. We are proud to offer extended warranties across our range, such as 15 years on mixer cartridges and 25 years on cast stone solid surface products.

WE had 2 Fienza bathroom demister mirrors installed in our ensuite & main bathroom June 2022 & September 2022 & now they are starting to go black on the edges. Their webpage says you should buy mirrors especially for bathrooms we did, so obviously the product is faulty. I hope the company stands by their product & replaces these faulty mirrors.

DO NOT BUY FIENZA. Poor quality hand basins. In the Lifestyle village I live in they know a very large number of faulty basins were installed. DOZENS of faulty basins have been replaced and even some of these replaced ones are cracking again. But outside of warranty they will not take responsibility. Their false advertising states their products are quality and they deal with integrity. This is not true. STAY AWAY FROM FIENZA.

Excellent customer service – Excellent customer service ! Our toilet seat cracked with in 11 months from installation. Sent email regarding issue. I was contacted by lovely customer service representative Rachel Edwards. Nothing was to much trouble for her. Rachel sent new seat via courier, saving us the long journey to original place of purchase. Obviously a company that upholds it's commitment to good old fashioned service.

Fienza top price budget quality – I have had rennovations to 2 x bathrooms and utility with 5 x fienza mixers 2 bath 2 vanity and 1 laundry 3/5 had problems leaks and another missing parts. Customer service was shocking at one point the assitant thought the fact that i had been trying to resolve the issue via multiple emails calls hilalrious and could hold back his ridiculous… Read more

laughter. No consideration for the stress caused through weeks of delays in finishing work. The helpline has audio with promise of top aftercare however unless you want to spend weeks in calls follow ups chasing suppoort for faulty products consider other products on the market. Top price, budget quality.

Repeated swollen drawers and cracking of vanity surfaces – We renovated our bathroom and used their upright Hampton bathroom vanity. It is a terrible product. Within under a month of installation, the paint stated to crack and the drawers become swollen and grind with opening and closing. I contacted them about the issue and got the unit changed but within 2 weeks the same issues recurred and I got a… Read more

further drawer replacement.

After a third time of this occurring and me being frustrated, the customer service officer stated that she had not heard of this before and refused to honour the warranty as the problem must be due to something else.

The regional manager, Raymond Prasard after this came to my premise and inspected the vanity and clearly saw the cracks and swollen drawers. He saw a drop of water on the front panel and stated that you need to keep the vanity dry at all time and he detected moisture in my bathroom with a measuring tool. I agreed with him that there may be moisture in the region give it is a bathroom but I feel that a product designed for a bathroom needs to handle a splash of water and moisture. He encouraged me to wipe down the vanity after usage which is not feasible.

He was pleasant and offered me a new different design vanity at my cost to install it. Unfortunately, I could not accept this as my trust in their products has eroded and of my concern the issue would quickly reoccur.

So, now we are left with a cracking vanity and swollen drawers. I just want to highlight my journey so other people do not make the same mistake as me. My experience with Fienza has been unpleasant, especially with the inference that the customer is causing the problem and denying to meet warranty as a result.

Eleanor Wall Mixer, Chrome / CeramicProduct Code: 202101 – Purchased Eleanor Wall Mixer, Chrome / Ceramic Product Code: 202101 $149.25. Around 11:30am plumber installs mixer and discovers it does not come with a washer as a result water leaks / sprays in the shower. Immediately called Tradelink (company where I made the purchase) to communicate the issue hoping to obtain a washer to continue with the job.… Read more

Tradelink connected with the Fienza Representative and was informed the mixer does not come with a washer as the product does not need one. Tradelink advised I should call Fienza as there is nothing further they can do. I called Fienza and was advised a message would be passed on for me to be contacted (this is now 4 hours after the initial call). My plumber had to use plumbers tape to make the mixer work and fix the issue. Whilst waiting for an answer I was out of pocket for the plumbers additional time. The attitude and lack of empathy when receiving feedback on a faulty product including the stress that comes with a product not working is concerning. Tradelink directs me to contact Fienza and they do nothing stating "it doesn't need a washer". Considering I spent $149.25 on a wall mixer I expected better customer service and I believed I was purchasing a high end product that would avoid issues like I have experienced. The product looks good but I should not have had this issue.

Faulty products , refuse to fix issues, purchased through Eagle Plumbing , terrible service – Toilet was installed faulty ever since, water wont stop pooring through toilet , company refuse to fix. Eagle Plumbing refuse to deal with issues, all my two bathrooms was this brand, incorrect product turned up, faulty product , refused to cover under warranty

Fienza vanity faulty – Faulty Scandi cheap MDF wood panelling on vanity splits at seams.Disaster product after less than 6 mnths installation it has split ALL over

Fienza Chica Toilet suite a disappointment – This toilet may work in a small cramped bathroom but in a normal sized one it's far too small. The seat is narrow and when flushed, the water splashes out the front. the water jets don't cover the rear of the bowel so be prepared for some scrubbing

Fienza hand towel ring - Faulty design – came across Fienza brand from a tradie and I bought a few products a few months ago, including this hand towel ring. I was not aware of the ring can not rotate. it is tightened by the pressure from a little screw inside the arm that this ring connects with. Within short period of use, it came completely loose and fell off to the floor so many… Read more

times. I do not understand why it is not one piece with the arm, if the ring is not supposed to rotate. This product is so poorly designed. The trouble is it has been bolted into our bathroom tile. I do not know if we can find alternatives to fit the bolts without leaving a bit hole on the tile. extremely unhappy with this product and it has shaken our faith in Fienza product quality. We have bought many products of this brand. Let's see if over the time there will be any other issues.

BEWARE DONT BUY - FAULTY PRODUCTS – Everything we ordered from them was incorrect or faulty. They don't care about out their customers. It cost us double in trade cost reinstalling their faulty products. They said they think we are unreasonable wanting to recover our addittional costs due to their faulty products.