Hi all my personal experience previously had been great prompt and polite technician. The last time about 3 weeks ago unfortunately the technician did accidentally destroy a large plant pot. Mentioned this to the company who did reimburse the cost for a replacement pot. Thank you.
Be sure to ask about the $60 (hidden charge) to drill your kitchen bench top.. apparently that’s not included in the installation cost.. It was never discussed or mentioned.
We had Water Filter Solutions come out today and got Leonardo. He was absolutely amazing - very clean and very thorough in his work. No mess. Very respectful and did an amazing job for us. Will only want Leonardo back from now on!!!!
Reviews with attachments
You would be surprised how dirty the 'drinkable water' from the tap is – I was concerned about the water quality after seeing neighbours complaining about muddy water from their tap. I contacted Filtered Water Solutions with recommendation from colleague to replace my portable water filter jug. I was quite happy with the product and was told that I only require to change the filter once a year. The water pressure from… Read more · 1
the filtered system getting very low towards the 9 months so I called Filtered Water Solutions to find out the causes. The customer service officer was very helpful and told me she can send a service man to take a look and thought it might be something choke up the filtered system.
When the service man open the filter system and this was how the filter in the system looked. They were coated with a thick layer of mud. This shows that the water quality at our area is so back. I am glad that I have switched over to Filtered Water Solutions. At least I am assured that me and my family have not been drinking any more of the muddy water. We boiled all water before drinking but thinking of the particles in the water which you are drinking make me feel sick.
I should have installed this sooner – Very happy with this product. Service was great, Installation was quick, easy and clean. Works like a dream. Delicious filtered water! Show reply
Cheaper then bottled water and better for environment – I am so grateful this company was able to help me with a water filter solution that didn’t involve drilling an addition hole in either the porcelain sink or the atone bench top. We went with a filter that attaches to the main sink tap. I cannot live without filtered water, being a kiwi, Aussie water tastes like chlorine to me so I hated drinking… Read more · 1
it. Now I have filtered water on tap haha! Photo 1 - water filter being installed, pic 2 finished kitchen hooray
Positive reviews
Great product – Great product but you need more Don’t know why I said it is a great product So now I have used my 10 words what you required but after all Great product but now no more reviews because I don’t want to be prompted that I haven’t said enough so now you have enough of Mumbo jumbo it great product
One Aspect Unusual – Everything is first class but the subscription is annual and the service is performed after eleven months so in ten years, you pay for eleven.
Back to having "nice" drinking water again! – Reliable service team member, efficient and pays attention to detail. Always courteous and knowledgeable if I have any questions. The product works so well, you won't want to drink unfiltered tap water ever again. I highly recommend getting this system in your home.
Negative reviews
Disappointed – Have used their services for over eight years but over the last two years they have been extremely pushy for servicing and are increasingly rude over the phone when booking appointments. Actual technicians are polite and professional.
Booked installation twice - no shows – Don’t waste your time. Customer support were always friendly but that’s it. Installation booked on Thursday and the guy was a no show. Re booked for Saturday slot and didn’t turn up again. Very annoyed as specifically made sure I was home at those times and just not good enough. Will be going with another company.
Hi Jordana, So sorry to hear this… Read more
This’s ok to me – I used this product more than 10 years, I’m quite happy this product and friendly staff, but only one things is the tone quite expensive for an old couple
Thank you for your feedback Anna, We can… Read more
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Recent reviews
Great tasting water and great service! – The woman on the phone was so helpful and knowledgeable. Booking in was easy and the installation was straightforward. They even removed our broken/old system! Water tastes great, finally feels like I’m not drinking pool and dirt tasting water!
Filtered Water Solutions – I love the taste of the filtered water, it’s very smooth and refreshing. The service man was also very polite but as he was new, he did not have an eftpos machine so I had to call the office and pay over the phone.
Great product and service – It was so easy to book and get someone to install filtered water system and great value - I thought it would be so much more! Every 12 months they call you, book in a time and replace filters - so easy, great product, great price and great customer service - I have no nothing negative to say about them as a business. Show reply
I only drink filtered water so this was a perfect solution for me – It’s affordable and have never had an issue with getting a time that suits to come and change filter. This is my third year now. Show reply
Best money spent – I’ve had my filtered water system for over 20yrs & will never live without it, when I hear of community outbreaks of the vomiting & diarrhoea bug going around, we have always escaped it & I put that down to my filtered water system. Get on board people, it’s affordable to set up with 1 bill a yr to maintain & that’s for changing of the filters & maintenance of the system. Show reply
Best price, product and uncomparable service! – We purchased our system several years ago from Filtered Water Solutions at a competitive price. We have not had anything to worry about since, with no issues or faults. This is the complete package where you buy and enjoy. Every year I receive a call from Filtered Water Solutions to arrange a suitable time and date for their serviceman to come… Read more · 1
and change all of the filters and flush the system. One fee, everything included, punctual, efficient, tidy and professional. Now that's what I call service! Thank you for everything that you do, best choice I ever made.
Simple the best!! – We have saved so much money using a Filtered Water Solutions water filter instead of purchasing bottled water and it’s great for the environment. We recently had our first service and they are fantastic to deal with. Show reply
Such a huge difference in taste of the water – Filters changed yearly. Contacted by company with prompt service . Kitchen sink area left clean and tidy by service attendee . After the water is flushed through the new filters the chlorine test goes and the water is 1000 times better Show reply
Good service, on time and regular yearly follow up – excellent service. Excellent service- a call is received in advance at the 12 month mark in advance and actual service was perfectly on time to location. Show reply
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AMAZING QUALITY AND PURITY OF WATER – quick installation and staff are happy to answer/explain all questions neatly installed into kitchen sink cant live without purified/ high quality water Show reply
I can’t drink tap water, but filtered water is great, as long as it is the good one that takes all things out – I have had your filtered water for years, you always ring me when it’s time to change filter, and service man is always very nice and helpful, l would not change Show reply
Great product and service – I have had this filter system for many years. Every year without fail, they ring and remind me when it is time for the filter to be changed and serviced. The service people are always punctual and polite. Show reply
Good service – Always have had good friendly service since we had our water filter installed 2016. They also save me the trouble and remind me when the filter needs changing yearly by text or phone call. Show reply
Great product, service ok – Purchased the house filter and the five stage reverse osmosis. Excellent products and highly recommended. Unfortunately when I bought them I was told they didn’t install (which is free) in my area. I decided to purchase anyway and spent several hundred to have a plumber install. Only to find out later that they do service my area, but couldn’t be… Read more · 1
bothered sending out the installer! They seem super happy to send their people out to change the filters though (which cost around $150 for each system). Very disappointed.
So use to it, now when we drink regular water it tastes different – We have had your filters in our previous house and called you back when we changed house and location. There must be a reason we went back. Yes because it does filtration through with the triple filter system . The only thing is I wish the tap were slightly bigger. Not that anything wrong with the currrent one. Show reply
Best purchase this year! – So glad we purchased this system. We notice the quality of the water change straight away and it’s saving us hundreds a year in bottled water! Show reply
This is perfect, don’t need to be example it’s true – Just perfect. Clear water, no smell on chlorine. Different taste compared to tap water. More soft. Feel me good and We just like and enjoy to drink. Thank you for improving our health in any way. Show reply
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Hi Jasmine, Thank you for your feedback.… Read more (+1 reply)