From December 2018, Find Sports is offering three random reviewers the chance to win a $200 voucher. This will be drawn at the end of each month and is applicable to reviewers that wrote either a positive or negative review. The winner's will be notified by email and can use their voucher on any product online or in store.
Reviewer Photos & Videos
DON'T BE LURED IN BY THE COMPETITIVE PRICING!
I purchased skis with bindings that came without the toe and heel pieces (part of the bindings). The rest of the bindings were attached but completely unusable because you can't clip your ski boots in. These pieces are manufactured with the bindings and cannot be purchased at a shop. We even tried by going into our local ski shops and asking them to order some in for us. It was then they had told us we weren't the first people who had this issue from Find Sports! It took two weeks for someone to finally call back and reply to the countless emai...ls, to which they said they would send out the missing pieces. Four hours later, another email came through asking me to pay $100 before they would send them out. This whole experience has been frustrating from start to finish. It has cost us more in hiring, time and effort than what we would have saved by going somewhere else. We regret not spending the extra $200-$300 and just buying from a physical store. Honestly, I urge you not to waste your time!
Extremely misleading with dodgy sales
I purchased a pre sale snowboard and was extremely disappointed. I feel that it was extremely misleading what I took from the pre sale was that there were 300 different graphics and then you could pick size and profile. There was definitely no where near that amount of boards to pick from especially in my desired sizing or profile. I asked to be refunded as it wasn't as advertised but was told I could only have a store credit. After taking a long time trying to pick a board I was okay with it was very disheartening to see that all the boards we...re on sale at the same price as the presale if not cheaper when the whole point of pre sale is to get a better deal as you have to wait for your order. I would highly advise people not to do business with this company with any of there presales as they are mis leading and refuse to do a refund. On top of that the pre sale was the boards that were already for sale on their site and I had to be the one to message them about when I could pick a board so extremely poor communication
Item returned and no refund/credit
Have returned an item that was delivered to the warehouse on monday 13th July - have also contacted them regarding a busted button on a product that is less than 3 months old. Have sent countless emails regarding a store credit as i am not allowed a complete refund - yet no response!! I have one broken item and one that has been sent back and im suddenly out of pocket for both items.
Would be great if you returned some emails to keep customers in the loop, should not have to be followed up this often!!
No customer service/fake tracking numbers
Ordered something online from them last week. After viewing the reviews on here and elsewhere I decided to cancel the order and get a refund. When I called them during opening hours and followed their prompts regarding sales it went straight to a voicemail. Called back the next day with a general inquiry and asked for an update on my order and the girl immediately played dumb and claimed she didnt know anything about it and couldnt help and gave me their support email. Emailed twice asking for a refund, got no response. This morning get a dispatch email with a fake tracking number.
One star is one too many.
I purchased an item for the upcoming snow season. Originally I received an invoice on 5/6 stating that my order was processed and had been dispatched. The postage window stated 6-10 business days and I had allowed extra time considering the COVID19 restrictions impacting delivery times.
I had still not received my order 3 weeks later so opened a dispute via their website (the fact that they have a dispute resolution centre says a lot about their customer service). I had not heard anything another week later so I tried to call the number on the...
Steer Clear of This Company
Ordered goods online and after them not being despatched in timeframe I asked for a refund if the goods were not in stock or were going to be put on backorder. They agreed and I'm still waiting - 2 weeks later for the funds to be returned to my card despite them saying it's been processed. They clearly sell goods that they do not carry and keep your $. Wish I'd read reviews before I placed my order.
Very poor customer service
Be really careful about dealing with this company. Their customer service is abysmal! They NEVER answer phone calls so it’s really hard to resolve any issues. I received an incomplete order with a completely different size from the one which I ordered and then they expected me to cover the cost of returning the item in spite of it being their mistake!
The worst example of a business I’ve seen in a long time!!!
I emailed company several times over the course of the month in regards to product I was after and had no reply. They never answered the phone to the point I assumed they were not operating any longer. Surfboard I had purchased previously had snapped internally. Finally got hold of them and when my husband picked up product and drove it the hour drive home we discovered they had given us the wrong product... Rang approx 20 times, left messages on both store phone and mobile. No reply or acknowledgment! I ended up driving back (taking over 2 hou...rs of my valuable time for round trip). When I got there asked if their phones were working and was told not really - oh and they can’t access the messages!!! Nothing works, such a disappointing experience. Don’t bother... Oh and while I was there they were offering discounts to customers to leave a good review, so don’t believe what you read!
Should be called 'lose sports' - ordered weeks ago, avoided on phone and email despite repeated attempts to contact support team. Finally got someone on the end of the line after calling the store and demanding to speak to someone. Product was supposed to arrive today - still nothing. These guys never pick up the phone and do minimal support emails.
Terrible Customer Service - don't order online if you expect any kind of service
Placed an order online, one item was out of stock but I only received a partial refund. After many MANY emails and messages through Facebook, all I had to initiate and follow up on, I received the full refund. Then as an 'apology' I was given a $50 online voucher. Well first I was told I would get it, then it never came through so again I followed them up and was finally sent the details to use on their website. However, IT DIDN'T WORK, and they're not acknowledging my message.
Save yourselves the drama and shop elsewhere.
1 Star is Too Generous.......
Purchased a Land and Sea Surf Dive Watch from them online, arrived in good time but watch was faulty, battery didn’t work and bezel was loose. They sent me the return slip so sent it back to them at their cost, no problems so far, even had tracking. Once it arrived back to them that’s the last I heard. They won’t return emails or phone calls and no refund has come back to me, so now I don’t have a faulty watch or my money back......this is some sort of scam.
** Avoid This Company **
* avoid this company * don't bother shopping here * not worth the hassle * poor quality products * no customer service * slow delivery * support a company that looks after their customers *
This company has conducted itself with the intent to deliberately and wilfully frustrate any customer with a complaint in the hope that they just give up.
Find sports always have this post removed and post positive reviews after this one and with over 12,000 views I don't blame them for trying!!
Rather than do the right thing towards their customers they...will work their crap off to have negative reviews removed on google reviews, trustpilot and product review sites. Don’t believe any of the positive reviews. As at 12 april find sports have paid to have this review removed "27" times on google and have tried without any luck on the other platforms.
Don’t order and waste your time, trust me
Place my order paid for PRIORITY SHIPPING. Days go by I hear absolutely nothing regarding my order or tracking it’s now 10 days later and I’ve heard nothing regarding my order no tracking nothing. Disgusting customer service don’t order from here there’s many more shops that are way better.
- Verified customer
Amazing Service, Amazing Price, Hard To Go Past These guys!!!
I spoke to Kaylor & Jarrod, and they really helped me out! I'm up in Bundaberg QLD and have been struggling to find a cover for a new 12-foot log I just picked up. They were really helpful on the phone and solved all my problems and got me a long enough leash as well. Super grateful and looking forward to receiving my items. I was also impressed with the cost of postage as I live a fair way away and Find Sports have been the best value by far after having a good look around. Cheers guys!
Abysmal service... ordered and paid for item online on 27/08/18 - it was after hours so let's say it was bought and paid for on 28/08/18. 6/09/2018 still showing as uncommitted so I rang them, only to be told product is discontinued... 1.5 weeks and no notification... they have now processed a refund... pretty poor customer service
Great products and value for money.
Value for money and good service. Massive store with everything you need. Found what we needed and more. Highly recommend as a place to visit for your water sports needs.
The reviewer stated that an incentive was offered for this review
Questions & Answers
anyone know what the fast tech bindings benefits are compared to the ratchet bindings?
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