From December 2018, Find Sports is offering three random reviewers the chance to win a $200 voucher. This will be drawn at the end of each month and is applicable to reviewers that wrote either a positive or negative review. The winner's will be notified by email and can use their voucher on any product online or in store.
Disappointing. I hope they will improve their level of customer service.
I bought four items to qualify for free shipping.
The first item arrived a week later. No problems there.
The next 2 items arrived around a month later after a few email enquiries were submitted. They muddled up one of the items and sent the wrong colour. No big deal.
I inquired about the fourth item and they said another was out of stock so they would refund the money. I said I would prefer to wait for the item to arrive. 2 and a half months later a credit appeared in my account. No reason or explanation was given. No one called or rang to s...
Terrible shopping experience
Placed order online for item shown in stock
Item did not arrive.
Very poor or non existent reply to emails
No phone contact to customer service
They did not phone me after several requests
I opened a dispute with my credit card to get a refund.
This must be the worst I have experienced in years. I will never use them again.
Went to find sports searching for a soft board for a Christmas present and found exactly what I wanted. The advice from the staff was excellent and they were very friendly. Very happy with the sales on and the quality of the products. They have everything for outdoor use and action sports. Very happy thanks guys.
Don't believe everything you read.
Ordered a snowboard then read the reviews very concered as the reviews weren't great but........ to my suprise my board was deliveries with in 10 days as quoted on their invoice. Great prices and product will definitely purchase again!
Don't believe everything you read!
Thanks Find sports.
Do not order - terrible customer service
Never return calls - impossible to get a hold of anyone to speak to and when you do they just tell you to send an email. This is the worst online shopping experience I have had! Never will order from this company again and will never recommend them.
After placing my order online, I contacted them immediately via phone, email, messenger to advise them that I needed to amend my order. I received a response so advised them that I wanted two items removed so that I wouldn't have to return them. They responded to this email eventually....and st...ill they sent the items. I have since tried to contact them to get clarification on the return process (I feel that they should pay for postage as they didn't follow my instructions). My order is in transit, and I was notified of the delay via email so there was sufficient time for my order to be amended. So no when my goods arrive I will have to go through no doubt another tedious round of emails as I do a return and try to get a refund.
Only ships 16 days after order!
I don't expect something to arrive on my doorstep in a week after ordering, but when a company says dispatch is within 3 business days after ordering I do not expect it to be 16 days before they even dispatch it. It took forever to get my two very small items (swimming goggles) because of this fact.
If you want something in a reasonable time frame, avoid this place.
Horrible service - they flat out lied
I purchased an item online. After discovering it was not the correct item a day later I contacted them to cancel the order.
The store responded that the order could not be cancelled as the good had been shipped.
Five days later I receive notification that the item has shipped.
So they clearly lied when they responded to my request to cancel the order.
Any attempt to follow up with them subsequently has met with silence.
Customer service is atrocious. I paid for my item, it said it was dispatched, but the tracking number was untrackable. I tried ringing - No one ever answer the phone. I tried emailing and no response. Several messages and over several days and nothing. I am so angry with this place and would never use them again. I still have no idea when or if I will be getting what I have paid for
- Verified customer
Good but allow for more time
Bought balaclava and snow pants on 1 transaction and waterproof bag on the second. The pricing are very competitive.
Products shipped a couple of days later than advertised online. took about 2 weeks on the first package and 3 weeks on second shipment.
Don't mind it, can wait for cheaper pricing.
Awesome prices without markups
We picked up a surfboard and skateboard from FindSports today and couldnt believe the prices.
They offer really high quality products and what we got, we would have paid double for in some shops. Good honest selling. No middle man, no fuss, just great products for anyone into outdoor sports - surfing, snowboarding, hiking, kayaking, boogie boards, wetsuits, ski gear, life jackets. Decent range and nice down to earth staff.
Thanks guys - we re happy customers and happy to come back!
Do not order anything online line from these imbeciles.
Ordered a number of items online. Took weeks to receive them and did not receive all items purchased. Still have an item not received two months down the track in total contravention of their own dispatch policies. Poor responses to emails and then when they do respond, they take no action as to their advising. Its like the left hand does not know what the right is doing and customer care factor is zero. I also returned another item for exchange. I received an email saying they had received it and would exchange it. Three weeks later, still not...hing. Online purchases are a growing industry and if these guys don't get their act together they are destined to fail in business. Extremely frustrated and annoyed. Lodged two disputes via their resolution centre, they closed one without contact and the other still remains open. Do not order anything online with these guys!! My next port of call is Lodging a complaint with Fair Trading.
- Verified customer
Do Not Buy From This Store. If only I could rate them 0 stars.
If only I could rate them 0 stars.
Placed an order 24/9, received the incorrect item on 8/10. Informed them that very second. Given instructions to return and told my correct order will be sent as soon as they receive the incorrect item back. Seriously?! I endeavored to go to the post with my sick baby that day as I was flying overseas and needed the correct order. 10/14 I posted back the incorrect item as my baby was rushed to hospital by ambulance the day I had planned to go to the post. 15/10 I was told they had organised for the other to b...e sent out already and it will be with me shortly. 22/10 I asked for the tracking number, no reply. 29/10 followed up, no reply. I regularly try their landline but no one answers, recording says to leave a message but their mailbox is full. Very interesting customer service. I have never come across such. Especially when it was in fact their error. They worry I won't return their product and need me to return it first before receiving my correct one? Other stores would not only send it without waiting for the return, they would send it express. Which is what they would do too if they really "...Apologise for any inconvenience this has caused." Instead, I am inconvenienced further by their obviously poor customer service in rectifying their error. Obviously these people don't even have the item in stock and are clearly ignoring emails and refuse to take any calls. P.S. the item is just a 5L waterproof bag. seriously?! Don't even risk buying anything big from this store.
- Verified customer
Bad customer service
Before purchasing a product online I rang and asked if the product would be ready to collect in 2 days time as oppose to 3 days as stated on website if I pay click and collect, a female who was answering my query said yes. My husband who was picking up the product rang beforehand on Friday to pick up asked if the product was ready to be pick up , she said she didn't know again by a female who was handling his query,, my husband then asked, can you please find out, she said she can't. Not offering to get back to him to find out, she was grump...y and rude. I then drove out to pick up on Monday and sorry product has not arrive, I then asked why did you say yes when I call last Wednesday, she has no answer. She was unsmiling and grumpy when I arrived and has an attitude of couldn't care less... My suggestion to the management is train your staff in the way of customer service and streamline your administration process so your staff know exactly where the product are.
ITEMS NOT AS ADVERTISED
I purchased a Kayak that was on sale and it was advertised with certain features. After I traveled quite a distance to pick it up from the warehouse I checked the product list with the actual product to find only 2 flush-mounted rod holders instead of 4 as advertised. I asked for a small discount due to false advertising and my travel and rod holders worth $28 each on eBay but they said no and they would be putting the price up as of next week due to the American dollar has gone up. I later called and asked if I could purchase the original acce...ssories for the screws and brackets that are already on the Kayak and the girl mentioned that they are there only as I guide and I have to make my own custom modifications to fit their already mounted screws. So more holes are needed to customize what I need. They could only apologize but nothing else that would allow me to refer them again. I also waited for a good 20 minutes then had to ask for assistance to get any attention.
Paid for a surfboard that was never sent
The shipment was created online but MyToll never picked up the board. After numerous attempts to contact Find Sports over the past month and a half, I have been told they would search the warehouse and then got no response. I have been told MyToll has it and I need to be patient (inaccurate multiple MyToll reps have confirmed they have never physically has the board). As said with other reviews as soon as you try to request a refund they go silent
Please do not make the same mistake of purchasing ANYTHING from this organisation. No follow through.
Purchased skis, boots and bindings in good faith and little communication from company to fit bindings to skis so had absolutely no choice but to collect skis for fitting elsewhere.
The reviewer stated that an incentive was offered for this review
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