Good fridge but problems after 2 years
The fridge is roomy and great space to store things. Its freezer is on the smaller side, but sufficient.
However, after just over 2 years of use and all of a sudden, the fridge compartment is completely frozen.
Going to ring F&P but it feels like its a thermostat issue. Very disappointed that it should come to it so early in its life.
Awesome looking fridge that hasn't done a single thing wrong in 9 years!!!
As per title,
Great looking fridge/freezer that does it's job perfectly. Frost free, keeps my veggies fresh, all round awesome performer. Easy to use, parts are easy to get...As in interior plastics... damaged from being silly...(closing the door with dairy storage drawer open... do'h) but all in all a great quality item that looks perfect with it's brushed stainless counterparts.
The beeping when gazing for too long, isn't annoyingly loud, the fridge and freezer are very easy to clean, though after 9 years the doors have sagged a tiny bit l...
Great customer service!!
Fridge was broken upon arrival. Called up fisher and paykel and got it replaced within a couple of days. The hotline was on hold for a little while but once through it was an easy process with little hassle. Nice look and great design. Happy with the fridge now! Would recommend.
Refrigerator compartment completely frozen
Refrigerator is 4 months old and has just completely frozen the entire fresh food compartment, there was no sign of a problem up until then. Temperature control was not altered prior to this happening . Besides this the butter containers cannot be opened without the refrigerator door being completely opened same as the crisper.
Hard to recommend. I rang F&P service support to get advise regarding the fault alarm indicator and the number of beeps it gave, which indicates what the fault is hoping someone would have that knowledge appare...
Fisher & Paykel 4ever
When moving into a new place, the last thing i remembered was to measure the space for the fridge. Doh! After looking for ever, Fisher & Paykek stainless steel has proven it's self through two floods, many electrical storms all with minimum after event servicing and low billing for work if required. The seals are going strong on 3 years, the freezer and fridge are working perfectly, whether it's full or nearly empty. It runs smoothly and quietly and is easy to keep clean.
Excellent well built and reliable fridge.
The fridge is extremely solid and well-built. The Bing Lee customer rep took out the side compartment and slammed it into the ground to demonstrate how solid it was. He also banged hard on the glass shelves. That actually impressed me compared to the flimsy alternatives. Bought from Harvey Norman in the end for their Lunar sale.
No bells and whistles, just a very solid and good value for money fridge.
Great service- 17 years
Poor old thing is finally dead after 17 years of sterling service./ Several plastics replaced over the years. Had a habit of freezing up which was because we did not have it propped up at the front enough. A 10 to 15mm slant backwards is ideal. I'm writing this review because the current generation of this model is little changed and you can buy with confidence based on our experuience with two of these- one at a friends. We've replaced it with the same size but with french doors
Does the job
Bought this fridge as I wanted frost free and it had to fit a particular space. Does the job. Fridge is roomy, but the 'one drawer - but two compartments' crisper is annoying as you need to open the fridge door all the way. As you do with one of the 'butter' side compartments. Freezer is smaller than what I was expecting for this size fridge.
budget friendly fridge
good sized fridge and freezer.
plenty of drawers, shelves and compartments.
perfect for a large family on a budget.
food is kept well chilled and freezer works as it should.
only con I can think off is that the doors beep if left open too long, can be pretty annoying.
Good fridge with some faults
Good size fridge. Very spacious and can fit alot in. The only problem is that my fridge is less than 2 yrs old and it started to have problems. It was beeping non stop every time I open the door so I had to put it on Sabbath mode while I organise for it to be serviced. Now that it's off Sabbath mode, it's working normal again, so I'm waiting for the fault to come.back on again so I count the beeps before reporting it to Fisher and Paykel.
I only had 12 month warranty but I'm pretty annoyed that a fridge that is less than 2 years old is star...ting to play up already. Thought it will last longer than that especially I paid $1700 for it. I wouldn't recommend this esp there are better brands out there. Going by brand name doesn't always mean the best quality.
Such a Cold fridge
The quality of this fridge’s ability to keep things cool is kinda intense. If things are sent too far to the back they begin to freeze, yet anything closer to the front does not. Granted this could have something to do with our temperature setting. Behind that this fridge is so roomy and fits enough meals and foods for 7 adults for the week. The feeezer element is great too and has plenty of room particularly with the shelving units within. It has a great feature that if a door is left open it starts beeping and if you do not shut the door it w...ill stop keeping the food cool. While it’s beeping can get annoying it is a useful idea. As for how loud it is, as it is over a year old, it has what I can only describe as its good days and bad days. Sometimes at night it because very loud almost like a drill is going off inside, and sometimes warm to touch on the outside. But other than that this is a sturdy and very spacious fridge that even in a blackout keeps food cool so long as you keep the door shut.
- ActiveSmart E521TRT3 (White, Right Door)
- Verified purchase
Dents everywhere, purchased 3 years ago, fridge operates ok, can be noisy at times, but THE DENTS. NO we did not cause the dents, they have gradually appeared and look like hail damage. Anyone else with this problem? Just had kitchen remodeled and now more light showing up our tragic fridge.
I have their dishwasher too double drawer and Fisher and Paykel make overall good products. Fridge holds tall wine bottles on top shelf as well as sides and looks sleek and modern inside. Crisp[ers are brilliant with lettuce and vegies lasting 3 weeks no problem. Easy to clean and would recommend for all of these reasons.
Great New Fridge
Reading some of the product reviews when this model was first released there were concerns about whether the fridge would be noisy. However we have found no issues with this fridge as far as being too noisy during operation. It is in fact whisper quiet. We have an open plan house and if there was any noise from the fridge we would hear it in the adjacent rooms while trying to watch TV. There is no noise to speak of with our model. The only issue we experienced was initially there was some water dripping from the tray in the fridge just un...der the freezer compartment. However this appears to be an installation issue. If the fridge isnt installed with a slight lean towards the back of the fridge, then the defrost water collects in the plastic tray above the top shelf in the fridge and cannot run to the back of the fridge and run down to where it is evaporated. There is no mention of this fault in the installation manual, nor do the Fisher & Paykel Customer Service Dept make you aware of this. They are quite willing to send out a technician, but if its an installation issue they will quickly charge you for it. However a slight adjustment to the front feet of the fridge to raise the front fixes the problem and no more water dripping. It is recommended that the top of the fridge be 10mm back from the vertical to have enough slope for the cyclic defrost water to run away. Other than that the fridge operates fine, it keeps the desired temperature in the fridge and freezer compartments the glass shelving is quite stylish and the no- handle design means it looks sleek and you don't get dirt collecting around the handle. Our previous Fisher & Paykel fridge lasted for many years and I suspect this will do the same.
Good Fridge Overall
Overall a great fridge, however I found the freezer compartment space is very limited, so I have to be careful what I buy constantly. very quite fridge which is great. Very easy to clean. The vegetable/ fruit compartment is great & keeps fruits and veg last longer. There are plenty of space for jars and drinks on the side of the door.
It serves its purpose but could be better.
Fridge temperature is sometimes temperamental & does not temperature control as efficiently as the freezer.
Freezer door does not fully close sometimes & can remain ajar overnight with loss of cold! The 'alarm' does not persist long enough nor is it loud enough to alert one to close it.
Sometimes the fridge is noisier than anticipated.
And, after 18 months, the white door clip at base of fridge door just snapped off & fell on the floor - thankfully still under manufacturer's warranty & service man replaced & installed new for free.
Same problem, different brand!
I was looking at replacing my "new" Fisher & Paykel fridge with a Westinghouse because the FnP makes a hell of a racket with the gas making a constant gurgling noise, which it has made since day one (10 months ago). Calls to retailer & FnP has been met with comments that it's a "normal" operating noise, and you'll have to put up with it. An independent refrigeration mechanic knew exactly what the problem was, but said it was unfixable and it was probably manufactured on a Friday or Monday! These days you're one of the lucky ones if you get a quiet fridge.
The result of buying aFISHER & PAYKEL REFRIGERATOR
I am annoyed by both the product and after sales service by FISHER & PAYKEL. This unit was purchased 16 july 2015 it first packed up on 30 january 2016 this was reported to the company which happened to be in NEW ZEALAND for repairs. I was then told they could not get a repair organised in under two weeks time, I had taken out extra insurance, as I was advised this would mean any troubles the unit would be replaced. I was then advised this came into affect after the companies 2 year warranty, ran out. After much to and fro between both com...panies I had a repair man arrive on FEB 16th, He replaced a door switch which appeared OK, Since then it packed up 4 times twice I was able restart it by turning the power on/off, then on the 9th MARCH it stopped working, The repairer found corrosion the cause of the problem. At this stage I asked for a replacement as this was unreliable , this corrosion may well return this was refused. unhappy RON GATES
- ActiveSmart E521TRT3 (White, Right Door)
- Verified purchase
Terrible model - have had technician out 3 times within the 1st 2 months of purchase
Day 1 (delivery day 10 Sep 2015)): handle not aligned properly. Not much the technician could do, but fridge door now closes.
2nd repair (22 Oct) Loud noise coming from freezer fan.
3rd repair (23 Nov) Loud noise coming from pipes under the fridge
Have always bought F&P products because of their reliability, but this unit (or model) is a lemon.
My Philips fridge had finally given up after 35 years of excellent service. I purchased this F&P fridge last week. Day one, very loud gurgling noise coming from the freezer. Day three added to the gurgling, fridge running for 15-20 minutes, turning off for 30-35 minutes and has been getting worse, today has run non-stop. Advised retailers, they fobbed me off to the F&P service number. F&P advised number of the serviceman in my area. Serviceman is coming out tomorrow. This is not shaping up to be a very long and happy relationship with this frid...ge! Up date on my new F&P fridge. The serviceman arrived, agreed it was a loud, weird and somewhat annoying noise coming from the 11 day old fridge. He said it was a faulty compressor, he rang F&P centre in Adelaide and they said, "we'll send out a new one." Well done F&P! The new one arrived a week later, still makes that strange gurgling noise, but not quite as loud as the first one. I still wouldn't change my star rating, as I feel a fridge that cost $1200 should be noise free.
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Questions & Answers
These fridges do not come with an egg storage insert. Is it possible to buy these please and if so how much is it?
I just inherited one of these so not familiar with them, it's been plugged in for more than a day now, it cools fine but seems to be always running, should it settle and start cycling or could there be problem, any help would be great before I call a technician, thanks in advance
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