Fisher & Paykel QuickSmart WH7560J3 (7.5kg)
VerifiedMPN: 36488768104 reviews
I am absolutely HORRIFIED by the quality of this "washing machine". I bought this with the sole intent of washing my clothes. Just imagine my absolute SHOCK when I opened the washing machine door to find out my clothes were torn to SHREDS. I will NEVER buy from this washing machine brand EVER. AGAIN. Show details
Reliable washing machine – I bought this machine specifically for its quick wash function which is only 30 minutes. Its a great time saver and washes well. Easy to use dial for selecting the program want. I especially like the drum clean function which washes the machine through as super hot cycle. Great value for money and simple to operate. Would definitely buy and fisher and paykel washing machine in the future, this one hasn't let me down yet. Show details
Not so quick nor smart – Got mine 4 years ago and wouldn’t recommend washing towels or bedsheets unsupervised. It will try to balance the weight by slowly spinning. Instead of stopping and provide an error code after a few tries like my previous F&P top loader does, it just rebalances until you manually stop it! Few times when I set the timer , it was still revaluing… Read more
after a couple of hours! The section for softener fills up with water or sometimes still left with 1/2 the softener after the wash. Would change back to top loader once this one dies.
Reviews with attachments
Rusted out after two years – Extremely disappointed with this machine. It's only three years old and has serious rust and metal peeling issues on one side. Sitting beside a wall, we didn't notice until we were moving house and now we've been told it's outside the two year warranty. I would expect a washing machine to last more than two or three years. Feel like they should last ten! Especially at this price point. Very poor build quality. Show details
In-depth reviews
Good washer, wish I'd bought a bigger one though – I have had good luck with Fisher Paykel appliances and this continues that good trend. It works fine for washing clothes 2-3 times a week. Amazingly quiet, I have it on some thick foam washing machine feet and I don't even hear it when I'm just one wall away. It's also very stable, you can leave things on top of the washing machine and they don't… Read more
fall off during the cycle. Cleaning it is very easy, it's got a drum clean cycle which takes just under 1 hour, and the pump filter is easy to access at the lower right behind a panel.
This "J" model has a single inlet hose for cold water and an internal water heater, so it can do hot cycles up to 90 degrees. No need for hot water supply.
One complaint: When washing towels and other large heavy items, it's easy for the drum to become unbalanced on the spin cycle. This results in the spin taking an extremely long time (hours) to complete, as the clothes eventually dry and become light enough to spin. I solve this by only washing 2 towels at a time, using the Quick 30 minute program. If you wash 4 big towels at once then you'll be pulling out two wet towels so the other two can spin. This overall problem of unbalanced spin is what leads to the inaccurate 8-12 minute timer that other reviews complain about. So I wish I had bought the heavier 8.5kg washer, I assume that would spin heavier loads easier.
Poor post-purchase support – I've had a Fisher & Paykel for 3 years and was working well up till now. The power board is broken. It costs $400 to purchase that part which is half the cost of it's original purchase. I gave F&P a call, with a wait time of 45 mins so I chose the call back option. They call me and then advise I need to go through to the care centre as they only… Read more
have a phone number for the technician booking centre. That's another 10-15 minute wait on hold. The customer care agent took some details, put me on hold without telling me and then surprise surprise, I got disconnected. That's ok right, because I've given them all my details and they'll call me back. No chance. I call back and the wait time is now an hour. Just so they can call me back and put me through the care centre which is more waiting time. It's all good reviewing a product when you first purchase it, and the machine runs smoothly (of course, because it's new). But when something goes wrong, you want to ensure that they have strong customer service. An epic fail from F&P. Bing Lee are trying to assist because I'm out of options and done with calling and waiting for an hour each time.
Since this post, I have been able to get a hold of a Fisher and Paykel account manager who apologised for their bad service. They have since fixed my machine (it took 3 weeks) at no cost as a gesture. They replaced the power board and the machine has been working beautifully. However, I went through allot of trouble and wasted time for this outcome.
Washer that does it's job! – We have used a few brands of washing machine in the past, this is our 2nd front loader, the first front loader was a LG, that is terribly made and designed, it vibrates so hard that the whole machines moves by itself, and the rubber seal gets moldy within a year, we have to get rid of the LG before it's life span, and we almost lost faith on front… Read more
loaders.
We had good experience with F&P top loader in the past, so we replace the LG with F&P quicksmart. Nearly a year now, and it still runs like new, it does not move by itself, the noise level is acceptable. The rubber seal is still clean, we use quick 30 mode almost exclusively, cold water & fastest spin setting, yet to have clothes wear-out problem.
Machine is also easy to clean, we have used self clean feature once, with a recipe found online(baking soda + vinegar), surprised it actually get rid of the build up of dirty clothes smell.
We are happy with this washer, the build quality and design is great, and it does our simple washing task without any issues!
Positive reviews
quiet and stable – reliable , I had a top load and current front load, both work well and quiet which was a sought for when i looked for a washing machine another good feature i like is the front door it bigger than usual washing machine, easy to put in and take out clothes i usually wash cotton made clothes, but it does have lots other options Show details
Leak when doing drum clean – Love this machine since switching from top loaders all my life, though since new Every time I do a drum clean It leaks over my floor I have cleaned the lint tray And drained Please help Show details
Let’s wait and see – Having bought this machine just over 2 years ago was quite happy , seemed to wash well and very quiet , then one day while spinning sounded like a 747 taking off , after getting very frustrated with the text chat helpline I called , I believed it was the main bearing which had failed which is a major fault , they agreed to come and inspect the… Read more
machine without their service charge ($130) which is extortion, on inspection the technician confirmed main bearing failure , within 10 minutes they were on the phone and offered me a free replacement machine , as was a major failure , 6 days later new machine was delivered , next model up as mine was not in stock , even though my washer was out of warranty they still replaced , hopefully this one will last longer
Negative reviews
Glad my boat doesn't leak like this machine – Over all we think that its a great machine that washes very well except that it started leaking 3 years after we bought it. Had Fisher and Paykel out twice to fix it at our expense, and was told they can't fix it. Was told that its a design fault and not a broken part. I would never purchase this brand again. Sadly we feel we have no choice but to buy another machine as the leaks are getting much worse. Show details
Wish I hadn’t bought – Ok for normal clothes washing, but the spin cycle for washing bed linens or sometimes delicates is terrible, will spin for ever, have to take out items and spin them a few at a time to dry. Wish I had read the reviews before purchase, this is the worst washing machine I have ever owned. I will be glad once it breaks down so I have a good excuse to buy another brand. Show details
2 year 2 weeks and needs help – Love my machine and worked well until warranty finished. Now awaiting service. Let say after 80mins holding for a service call and still no answer I clicked the call back option and still haven’t had a call back! Disappointed with Fisher & Paykel customer centre - beyond a joke. How can a company run this way? Will update review once we have a response but I would stay away from all F&P items due to their customer service call centre!!!! Show details
Find out how Fisher & Paykel QuickSmart WH7560J3 (7.5kg) compares to other Front Loading Washing Machines
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Recent reviews
reasonable price and very useful – Great to wash and easy to use, the features are great and very handy. Show details
Fantastic appliance!! 5 star – I love this appliance. We are a family of 5 to 6 and i use this oftentimes a week and I encountered no problems. The washing machine is super easy to operate and didn't gave me any problem!
I cant believe this has good reviews. I am replacing mine after 24 months brand new – I can't believe this has good reviews. I am replacing mine after 24 months brand new. Contacted fisher and paykel under warranty (1 month left) as it was not rinsing my clothes. The technician brazenly told me i may put too much washing detergent??? He then issued a report there were no issues found. A month later after warranty ended it kept… Read more
happening. Now it's gotten to the point it would spin so loudly but not rinse clothes (comes out damp). We did not want to buy a new washing machine - how is a brand new (and branded) product that cost us $730.00 last for 36 months. They are designed to become faulty right after warranty ends - fact. Do the research. Fisher &paykel accepted no responsibility after your cash is with them. Do not buy this product. Technician advised no issues so mustn't have been faulty, must be a normal problem...
Need clothes washed, it works well – The machines on the market all seem to have features aimed at families with loads of washing. We wanted something basic for 2 people and simple to use to keep the cost down, but also a good brand to ensure it lasts. Pros -easy to use -low noise and vibration -delay timer to set to occur during the day Cons -The unit has sometimes decided to… Read more
stop the cycle and we come home to find that it has 5 minutes left. We are not sure why
Overall the settings seem to all be there for a basic wash and thus far on water use is low. Means that we can limit washing to 1-2 times week max for the 2 of us. happy with unit and its performance after use for about 8 months.
error in the machines program – My new Fisher and Paykel WH7560J washing machine will stay on spin cycle at 8 minutes remaining there for 12 minutes or more what ever I try hot / cold/ detergent/ no detergent/ loaded/ unloaded I am using the Everyday cycle. This obviously is a error in the machines program that this company must be aware of , many complaints on the web all… Read more
say 8 minuets remaining on spin cycle, fisher and Paykel used to be excellent now , PS quick cycle goes from rinse to spin in a minuet so the delay of 12 minuets is for ?
Good and reliable – I have used this washing machine for more than a year now, and it has been pretty reliable and good. It has various modes of washing and each of them has their own programmed settings and times. I used it twice a week and the digital screen with the timer really helps me in telling me how long will it take to finish the washing cycle. After… Read more
finishing the cycles, it always sounds beep sounds, and it sounds pretty loud too.
Pros: Clean results, fast, reliable, easy-to-use, and very low noise! Compared to my previous washing machines, it is simply the quietest and produces less vibration, so it's really good!
Cons: Not easy to clean, quite expensive compared to its rivals
But overall, it's a pretty reliable and good washing machine.
Quick and simple and gets the job done! – In our household our loads of washing vary from sensitive office wear, stinky gym and school clothes to red dirt drenched tradie clothes and this machine has a wash cycle for each. In particular I don't dry clean some items that say I should but a gentle wash and hang on the clothes line has kept the quality and integrity of those more delicate… Read more
items. I can't use another machine and in fact my dad has now purchased the same one on my recommendation and loves it!
The Most Amazing Washing Machine Ever – The Fisher & Paykel QuickSmart WH7560J3 (7.5kg) is the most amazing washing machine ever. I run Airbnb units and this thing never gets a rest. Load after load it works to perfection, it is the most reliable and best item I have ever bought that you can plug into a power point. I run this thing 7 days a week with 5 loads a day on average , I've had… Read more
it for about 2 years and total fault free. I can't recommend this washing machine enough. To buy anything else in the 7.5kg range would be stupid. Thank you Fisher & Paykel for providing such a high quality and super reliable product and no I have no association with the company.
Inaccurate timer – The machine overall is fine but I feel it lacks less user control than my old top loader, which I only sold due to laundry reconfiguration. The timer is always incorrect. Eg. it showed 11 minutes remaining on spin cycle with no countdown for 8 minutes (I stood and timed it) so there is no way of seeing how long you have to wait for the washing to… Read more
finish...if you need to leave the house for example. If the cycle is interrupted to go straight to spin it increases the amount of time left from whatever was showing on the time remaining gauge. There is no option between a wash of @ 30 minutes to 1 hour and 10 minutes. If you stop it manually from the longer time to the shorter time it sometimes just stays on the longer time anyway....unless you turn the whole machine off and reprogram it.
Find out how Fisher & Paykel QuickSmart WH7560J3 (7.5kg) compares to other Front Loading Washing Machines
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I can't fault it – With my 33 year old top load Simpson (purchased 15-8-1986) leaking water I scoured the Internet and found complaints about late model top load machines and the advantages of a front loader so I decided it was time for change – and what a change it was! The WH7560J3 is my first front load washer. It is whisper quiet. As I don't have heavily soiled… Read more
clothes the Quick wash at 30 minutes is quick, efficient and I cant believe how clean the clothes become with a minimum amount of water used compared to my old machine. This model heats the water if a hot wash is required but a cold wash suits me as does the variable spin speeds. For an aged person it is very easy to program, displays the time to completion and sitting on a timber stand is easy to load/unload
Now if it will only last half as long as my former machine I will be more than happy
The best washing machine EVER – I have resisted front loaders since they were invented. An empty nester and 51yo my trusty 9kg top loader died after ten years of service and barely an issue. It was my daughter who convinced me that I should try this model, as she raved about how clean the clothes were (3 kids and a hard working husband). Thank goodness I took her advice! The… Read more
Quick wash function is BRILLIANT - 30minutes is perfect for smaller loads, towels, sheets, colours and all things that really aren't that dirty, just smelly or unclean. I won't be going back to those big, bulky top loaders..Thank you Fisher and Paykel, I love this machine.
Brilliant machine – Generally use quick wash which works really well.( about one hour) Is everything I wanted in a machine. Have been through quite a few over the years but this is just the best. Use the delay wash quite a bit which is handy for having washing ready to hang when you get up in the morning. No complaints at all - love this washing machine! Show details · 1
Perfect water saver and quite performer – Used for all type of clothes, best and easy to operate console with child lock. Easy and hard on clothes for dirt. Loved about fact that it's very quite and make no noise during cycle. Great water saver and energy saver and take almost anything but need to work out how many i can put in single lot. happy days .. Show details
First front loader – First front loader purchase. I'm not completely sold on the conversion but I don't hate it. Pros Clothes are always very clean. Gentle washing without agitation better for fabrics. So much less water use sometimes you wonder how the clothes come out clean - but they are! Can open door during wash cycle to add washing. Whisper quiet. 1hr… Read more
wash does a good job for day to day washing.
Cons
Doesn't remember favourite/most used settings. Defaults to 2.5hr wash.
Can't tip washing from basket into the machine like top loader
Door is in the way being in a corner it opens the wrong side in my laundry
Clothes not spun as dry as my top loader.
If you are used to top loaders they are very regimented in cycles. Trying to make sense of what this machine is doing will drive you mad. Stops and starts a lot.
good job, good price, good backup service – very happy with the wash, the range of options ( yes, it does spin at a very high rate of revs, but there ARE slower options), the noise level, and the look ( ok - it DOES matter!). Had a locked door issue recently but readily fixed with a call to F and P, where the problem was quickly diagnosed ( blocked hose...five cent piece, as it turned out,… Read more
so be warned!) and the courteous, knowledgeable service rep talked me through the process to clear it....very impressed.
Beeps when finished and opens immediately – Great machine. Honestly, the best features I love are the beep to tell me it is finished, and I can open the door immediately. When trying to get as many loads through as possible on a wash and housework day I want to hear it is finished from the other end of the house, and I want to be able to get that load out straight away ready to put another… Read more
load in. My last machine did neither of these things and I found it infuriating, especially having to stand and wait for the door to unlock. Little things that mean a lot when you want to get as much work done as possible in shortest time. Machine does a great wash, and the spin is very good, with the clothes feeling practically dry already when they come out. Easy press buttons, digital display, good selection of spin speeds/water temp/wash cycles. I’m very happy with this machine.
Fantastic washing machine – Great washing machine. I use the "everyday" function which cuts cycle time down to an hour. It is a very quiet washing machine compared to my last front loader. You are able to add to the washing machine once cycle has started. It also has a washing machine clean function. I purchased machine from the Good Guys who price matched an online price. Show details
Good but lots of maintenance – This works well but does need a lot more drum cleans and filter and pump cleans. The filter is difficult to get to so if you're handy and remember t ok ask the guys in-store how to do this it's good machine. Otherwise see there's s lot of call outs. The wire around the door also comes loose a lot Now it's out of warranty it's expensive Show details
Works well – This machine works well. I have had it for 3 months now and I use it every other day as I have a messy toddler. Wish I had got the 8.5kg so I could wash queen sized quilts. Looks good and has great energy and water ratings. I would recommend to others. Show details
Very happy with my choice!!! – I loved the Quick Wash cycle, also the fact that you can pause the wash to add more items. The choices of wash cycles are amazing, the stainless bowl is easy to keep clean. Space saving size. It washes efficiently with minimal water and spins well. Quiet operation. Highly recommended purchase!! Show details
Great but should have gotten next size up – We bought this on sale at good guy as a discounted machine but had to buy the smaller one which was kinda a mistake however the 30 minuet cycle dose a really great job and all that's needed but as our famaily is large we really needed the next model size up Show details
Functional, easy to use – The added feature of +rinse is great with towels, although it isn't able to be selected on the 30 minute cycle, nor is fabric softer to be used with the 30 minute cycle. True to all front loaders it is gentle on everything. I find the water intake very noisy, it was't a problem on my previous front loader which had hot and cold water intakes,… Read more
whether it's noisier because it's only taking from cold water... I don't know. I like the large door opening. The drum size capacity is a lot smaller than my previous 7.5kg machine, which I'm guessing may be to prevent overloading. It's still early days as yet, but I quite like this machine in it's simplicity... load type selection/options are limited but it's unlikely to be an issue.
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