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Fisher & Paykel FabricSmart IW812

Fisher & Paykel FabricSmart IW812 Questions & Answers

2.7 from 66 reviews · View Details

35 questions from our users

Lesley Staines

Lesley Stainesasked

FabricSmart IW812

Hello I have had my Fisher & Paykel iw812 machine 17 years has been absolutely brillant. Just recently water has been dripping from the water inlet valve inside the machine.
Do I need to organise a service person to attend and can this be fixed.

No answers
Jerzy K.

Jerzy K.asked

FabricSmart IW812

Error code 105. Says its a comms error. How to reset codes?

No answers
Dommo

Dommoasked

FabricSmart IW812

Had this washine machine for 8 years, getting message saying "POWER CUT" - restarting in 10 seconds. Any ideas on how to resolve this ?

No answers
Doug

Dougasked

FabricSmart IW812

Dimensions

No answers
Lin Jay

Lin Jayasked

FabricSmart IW812

How do you set washing cycles on this machine so I don't have to keep setting it every time i use it?

2 answers
s55
s55

Dont have your model washing machine. Sorry unable to help you.

fisher_man
fisher_man

As far as I know, these machines do not have a "favourite" feature.

Terry G

Terry Gasked

FabricSmart IW812

IW812 had Fault code 37 and in a Diagnostic mode the Pump was not pumping out, changed the diverter valve, now it pumps out in the diagnostic mode but in normal operation, it seems stuck in the recirculating mode and won't drain. I have checked the Pump and the drain hose all good. Any ideas?

1 answer
fisher_man
fisher_man

Is the pump blocked with fluff etc?
Is the hose blocked? try back flushing it

Les L

Les Lasked

FabricSmart IW812

I have a code 37 which I have read that this is the most common problem that occurs with Fisher and Paykel . . Do I need to replace the secondary pump or would a clean sort this problem?

1 answer
fisher_man
fisher_man

Is not a common problem, very seldom happens (more chance of a controller or inlet valve)

Lisa L

Lisa Lasked

FabricSmart IW812

I have had my My Fisher and Paykal Intuitive W812 top loader for 11 years.
Now when I do a wash, the machine starts to fill up with water, then a short time later it beeps and stops with a message saying "Help I'm not getting any water". I then have to press start to recommence the washing cycle.
Can anyone help?

1 answer
fisher_man
fisher_man

Possible faulty hot water valve.
if not, then temp sensor or controller.

Stacey

Staceyasked

FabricSmart IW812

Our iw812 has no power what so ever no led. Is it worth fixing?

No answers
Tisha J

Tisha Jasked

FabricSmart IW812

Hey machine is telling me it needs a service fault code 130 call for service. Any ideas?

No answers
Kamal

Kamalasked

FabricSmart IW812

how to clean the filter?

2 answers
mchyans287
mchyans287

I only had this for a few months and did not have a need to clean the filter yet

etmtl
etmtl

There is no filter to clean. Sit back and Relax with a good book such as the machine's manual.

Wascally

Wascallyasked

FabricSmart IW812

Hi F&P WASHING MACHINE IW812. Power keeps cutting out get code 37error. So we removed pumped turned it cleared hoses etc no blockage. Put pump back on turned machine on & smelt burning. Pump redhot to touch. Let it Cool down went to turn machine back on & no power, nothing no lights noise etc. Any ideas?

4 answers
Brya
Brya

I had this same problem. Machine would say power cut every few minutes on the spin and rinse cycle then it wouldn't turn on at all. I had to get a fisher and Paykel service man to come in. $250 for the part + inspection. I believe it was the mother board and the water pump. Would be best to ring them. They said they is a rare problem, however that must be a lie because so many have reported this problem. Hope this helps

Wascally
Wascally

Thanks Brya still trying to sort it!!

fisher_man
fisher_man

replace the drain pump... it is overheating.

Wayne

Wayneasked

FabricSmart IW812

Continues in demo mode,how do you switch off demo mode?

2 answers
LHill
LHill

Hi Wayne, I'm sorry I didn't realise it had a Demo mode. I'm not sure how to solve that problem. I hope you get it sorted though.

fisher_man
fisher_man

Demo mode? What demo mode...
Top load machines do not have demo mode - what is there to demo?

Jaso

Jasoasked

FabricSmart IW812

My washing machine came up with an error code 37 the other day that hasn't appeared again but now it won't do rinse 1 or 2 cycles or the spin just sits there but the timer still counts down, any suggestions?

2 answers
Fisher & Paykel
Rudi K.Fisher & Paykel

If you would like to arrange a technician to attend to your washing machine, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.

Alternatively, you can search for service in your area by using our online locator at the following link:
http://www.fisherpaykel.com/au/support/service-appliances#request-a-service

If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.

Dalal
Dalal

I have the same problem too

Fixme

Fixmeasked

FabricSmart IW812

I've had an error 49 which ended up being controller board based. So replaced the board (420093 SD11) with an SD12 board, connected it all up except for diverter harness, since my SD11 board never had this. (Australia based by the way). Ran a test cycle and came up with Error 51, diverter fault. So....what do I do, since I never had this diverter in the first place, so nowhere to connect this "new" harness ???

2 answers
Fisher & Paykel
Rudi K.Fisher & Paykel

Due to the risk of injury or even death, Fisher & Paykel strongly recommend that servicing electrical appliances be carried out only by suitably qualified persons and as such we are unable to supply you with the technical information you have requested.

The electrical appliance industry in Australasia has gone to great lengths over the last few years to try and reduce the amount of injuries and deaths caused by non-qualified persons attempting to carry out their own electrical repairs, by introducing laws making it illegal to carry out these repairs.

Fisher & Paykel are firm supporters of the message that electrical authorities are spreading. By supplying technical diagrams and service manuals to the unqualified person, Fisher & Paykel may be held responsible in the event an accident was to occur as the result of an incompetent repair. In no way are we questioning your own ability to undertake these types of repairs, however our policy must apply to all with no exceptions.

We have our own Authorised repairers who receive up-to-date information and technical bulletins regarding our specific appliances. If you would like to schedule a technician to attend to your appliance, please call our 24-hour Customer Care Centre on 1300 650 590. A Customer Representative will be able to assist you with service in your area.

Sally
Sally

Fisher and Paykel will be able to help with this question

James H

James Hasked

FabricSmart IW812

I get error code 136 after rinse 1 and when machine is turned off and advanced to rinse 2 it will finish wash cycle. I took off rotor and found one magnet is cracked in middle. Could this cause the fault?

2 answers
Fisher & Paykel
Rudi K.Fisher & Paykel

It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.

If you would like to arrange a technician to attend to your washing machine,you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.

Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service

If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.

Sally
Sally

Fisher & Paykel will be able to help with that question.

Michael Davey

Michael Daveyasked

FabricSmart IW812

does the washer have fuses ?? if so were are they located?

1 answer
Sally
Sally

Sorry Michael I don't know if the washer has fuses. Contact Fisher and Paykel they should be able to tell you.

Lesley

Lesleyasked

FabricSmart IW812

I love my Fisher & Paykel Intuitive top loading washing machine. Model 812. Last 2 days it has become extremely noisy when spinning, think it might be the tub bearing. Where can I find a manual for this machine parts and schematics? Thanks in advance, hope you still answer on this page.

4 answers
Stricko
Stricko

Hi there,just a question is it noisy in spin dry mode as well or just when it has finished washing and is draining off the water as well as spinning? As the water pump might be the noisy culprit!

Lesley
Lesley

Hi Stricko - Thank you so much for responding to my question. We figured it was definitely the bearings. I managed to find a manual online for the washing machine, so we dismantled the machine, got new bearings and replaced then ourselves. It now runs quietly like it used to. We replaced the water pump (again ourselves) about a year ago and that is still fine. Once again, thank you for taking the time to respond to my question, much appreciated.

startrooper228
startrooper228

http://www.appliancesonline.com.au/8kg-top-load-fisher-paykel-washing-machine-iw812/

Use the pulldown menu that is above "Specifications".

Kim Debono

Kim Debonoasked

FabricSmart IW812

Can anyone help with an error code 56 please?

2 answers
SteveVB
SteveVB

I don't know what error code 56 is but Denise at F&P sometimes posts answers on error codes. It would be helpful if they were to post a link on their support website for a list of all error codes to deal with the many questions of this sort.

Fisher & Paykel
Fisher&PaykelFisher & Paykel

Remove the items from the bowl and rearrange the load so that the clothes are distributed evenly around the bwl. You may need to select a higher water level for the load size. or it may have all moved to one side of the bowl.

Caroline36

Caroline36asked

FabricSmart IW812

Can you tell me what Fault Code 9 relates to please?

1 answer
jberth
jberth

From the manual for fault code 9 :

'9. (0001001) Size Switch Sensor

The display size switch setting does not match that stored in the memory.

Primary Source – Display Module 2 & 3
Action – If the display module for phase 2 or 3 has just been inserted into a console housing than check that the two size switch plungers accurately locate onto the console housing. If this fault has appeared during normal operation of the machine, check the size switch or replace the Display Module.
Action Phase 2 & 3
If the Motor Controller has been changed from one size machine to another, than the size switch setting in the memory will have to be reset. This can be done by entering and exiting the Option Adjustment Mode. Push and hold START/PAUSE then push POWER button.
Action Phase 4
Reselect the size of the machine by using the SIZE SETTING MODE. Push and hold the water temp up button then press the power button, to select the size of the machine push the temperature up button until the cold LED is on for 5kg machines, push the water level up button until the low water LED is on for the 6kg machine and push the spin speed up LED for the 7kg.'

Cheers

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