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FitMyCar
4.4 from 361 reviews

Reviews

(283)
(18)
(7)
(11)
(42)
  • Product Quality
    4.7 (190)
  • Return Claim MadeYes (12) · No (213)
  • Shipping
    4.5 (134)

Reviewer Photos & Videos

  • More

got wrong dash mat - terrible customer service

published
Return Claim MadeYes

Claudia K.

Claudia K.Perth, WA

Delays!

published

Took 3 weeks for dash mat to arrive and over a month for the floor mats, which I had to email them asking where the other half of my order is. Dash mat fits my 2011 Grand Vitara alright but some of the holes are misaligned.

Product Quality
Shipping
Return Claim MadeNo

Dash mat

published

Ordered dash mat for my subaru, the order went fine, arrived when they said it would, workmanship poor, appeared not to be finished. For a piece of carpet $69 way to much. Stop ripping off the consumers Australia, it’s why people shop online especially overseas. To expensive to send back.

Product Quality
Shipping
Return Claim MadeNo
Chris Undy

Chris UndyHobart, TAS

  • 2 reviews

Excellent

published

The experience of selecting, ordering, receiving and corresponding was first rate on all points. Thank you.
I recommend this company and experience to any prospective buyer, I was much relieved to find this outfit.

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

Perfect fit!!

published

I drive at 2006 Toyota Solara convertible, red of course. I love my car. Seriously - I LOVE my car! My mats were so worn that the driver's side had a hole in it. Since my car is so old, I was unable to find replacement mats at any store or dealer. The mats were easy to order and they are a perfect fit. There was a slight delay as there was a backlog in production. I emailed customer service and Bernadette kept me up to date every step of the way. She was awesome!! Thank you so much for a great product and super customer service. I'll recommend FitMyCar to everyone!!

Product Quality
Shipping
Return Claim MadeNo

Good fit and quality for reasonable cost

published

Ordered on 9th Jan with confirmation of delivery within 5-7 days
On 17th emailed that production was low on stock and now scheduled for dispatch 30th Jan
After follow up and contact with Elyssa, the floor mats arrived on 11th Feb
Understanding that after Xmas break all might take a bit to get into gear.
The comms with Elyssa has been prompt and full marks for her effort.

Product Quality
Shipping
Return Claim MadeNo

FANTASTIC PRODUCT

published

> We are absolutely stoked with the set of mats. They arrived today.
> Great price, great product, great fit and great service. Our CX5 arrived without mats and we are delighted with the set FitMyCar sent to us. Many Thanks :)

Return Claim MadeNo

ABC67

ABC67Perth, WA

  • 19 reviews

Delay Delay and no response

published
Product Quality
Shipping
Return Claim MadeNo
Mal H

Mal HGreater Melbourne (Outer), VIC

Exactly as described, with prompt despatch and delivery. Absolutely thrilled with the product.

published

Rang and spoke with a customer service person as I prefer to speak with a person not a computer. This person advised me about the product I required, and was very helpful.

Product Quality
Shipping
Return Claim MadeNo
unhappycustomer

unhappycustomerSouth East Queensland, QLD

Worst Customer Service! All Round Terrible Experience!

published

Finally received my order today, 2 months after purchase. I told I would recieve a "gift" as an apology for having to wait so long. If the "gift" was bent and unusable mats then you well and truly delievered. Hands down worst experience. Worst company to deal with. Terrible customer service.

Product Quality
Return Claim MadeNo

any

anybrisbane

  • 2 reviews

tool kit car cleaning

published

what a joke absolute waste of money received the kit no chamois and the rest of the items are just rubbish and you can get cheaper and better products at your auto parts store items were sent in a box twice the size of the kit with no package material

Shipping
Return Claim MadeNo

Gilbert

GilbertAdelaide

  • 2 reviews

Great product

published

Ordered through website as by far best price.
Small delay due to my car being not in the normal popular range.communication by email was good and dash mat quality and fit very good and sent by express post.

Product Quality
Shipping
Return Claim MadeNo

Alec F.

Alec F.South East Queensland, QLD

  • 8 reviews
  • Verified customer

Give it a wide birth

published
Product Quality
Shipping
Return Claim MadeNo

Hyundai dashmat

Hyundai dashmatGreater Melbourne (Outer), VIC

Hyundai dashmat.

published

I mistakenly ordered the wrong dashmat. Staff were very friendly and helpful. I had to pay to have it returned which was as it should be as it was my mistake. I received the correct one in a matter of days. Very Very good service and excellent staff.

Product Quality
Shipping
Return Claim MadeNo

Wrong dash mat.

published

Ordered a dash mat for a sedan and got one for a hatchback. Good one!!! The Website obviously not working properly. They wouldn't even cover the return freight. Never buy again.

Kathy

Kathy

  • 2 reviews

Terrible Service!

published

I did research on the company and read many positive reviews and therefore decided to placed an order for a car cover. The expected postage time was 5 days. After several days I was yet to receive information on a tracking number or even if the item had been shipped. I left 4 emails through the website but they all came back with automatic replies saying my package was being packed and posted ( this occurred aver a 2 week period!) I called the number and the operator advised me that they ran out of stock and need to ordered more. I did end up getting my car cover (which I have yet to open) after about 3 weeks with little customer support whatsoever. Do not recommend and will probably not order from this company again.


Shayne H

Shayne HHobart, TAS

Vw Amarok Bedrock floor liners

published

Searching for my car mats was really easy by 'searching by car' option. I ordered the Bedrock liners after Christmas. I ordered on the 8th of January and received the mats on the 20th of January.
After one email in January I received a apologetic response a few days later explaining how they have experienced a huge increase in orders and that production time was slow and that my mats would be delivered through express post as soon as they were ready.
I got in contact with them though the 'email us' link on the website.
The Bedrock liners fitted like a glove. I'm really impressed. They are of outstanding quality and design. Awesome job. Well done.

Product Quality
Shipping
Return Claim MadeNo

Hilux carpets

published

I am always a bit dubious about buying from ads in facebook but these guys are the real deal. Excellent quality carpets for my new Hilux, easy to navigate website, prompt service even over Christmas/ New Year and MADE IN AUSTRALIA, even better. Cheers.

Product Quality
Shipping
Return Claim MadeNo

sarah m.

sarah m.Goulburn Valley, VIC

Great product. Website easy to navigate.

published
Product Quality
Shipping
Return Claim MadeNo

Wilfred v

Wilfred vVic, 3199

  • 15 reviews

Quality and a perfect fit

published

The mats arrived quickly, simple fit and precisely the right dimensions. The mats feel quality with good thickness. They fit in so well you can barely tell they are there

Product Quality
Shipping
Return Claim MadeNo

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Questions & Answers

Ken Parry

Ken Parryasked

My order number is AU181348SO Ordered on 22nd January .Could you please let me know expected delivery date Kind Regards Ken Parry

No answers

Pieter007

Pieter007asked

My Nissan Navara rear mats don’t fit, now I’m having problems communicating with you guys as I’m not getting a reply to my emails, what would you like me to do in regards to not receiving email replies ???

No answers

Bruce

Bruceasked

What's the status of my order? order number: US175369SO. Is there a tracking number? Have it been shipped yet?

No answers

Get an answer from our members and FitMyCar representatives

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