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Don’t think I’ll recommend this business
I ordered two front mats for my car, over 6 weeks ago. I got confirmation for my order straight away. I then had to ask for an approximate time when they would be sent or available. I received an email which have an estimate of around 10 weeks. Then received another email saying this was wrong information and it would be around 4-6 weeks. That time has come and gone now. I have emailed them back and they as I hadn’t heard from them. They said it had been sent. I received confirmation it has been sent and by express post. However, that was a wee...k ago and still nothing. I don’t know what to think or if to fully trust this site. I will see if it comes now and then check quality, because they are not cheap either. Wait and see!!! Don’t think I’ll recommend them.
Love my Bedrock mats
Just received my Bedrock mats for my Ranger. The ordering system on the Fit My Car website was easy to follow and found the mats I wanted within seconds. The mats look sensational and fitted perfectly and easily in my Ranger. They do not smell like traditional rubber mats and look like they are easily cleaned as well. Good protection for the floor. I don't mind paying more for good Aussie quality instead of cheap overseas products. Thanks, Fit My Car. I will be back. PS I have recommended these on the Ford Ranger Owners Club Facebook site as well.
Order is still pending production.
17 business days after placing order (placed on 10th Aug) and order is still pending production and has been sitting in this status for over a week. There has been no communication from FitMyCar, with no notice of order being received, and payment taken. Would strongly advise against ordering from this company until they can get their act together.
Never again in my life!
I ordered a number of items with a total transaction of around $550 so not a small amount.
The goods took so long to arrive (7 weeks), after me calling them twice, they blamed COVID for delays and said they will try and get the goods out as quickly as possible.
The goods arrived eventually, 7 weeks later.
Weather shields were correct but not great quality.
Seat covers- by far the most expensinve items do not fit the vehicle very well. Despite 2 conversations with Fit my car requesting BLUE stiching, I received Silver stiching. For the price I ...
no customer service
placed my order on the 4th of Aug 2020, no confirmation email only stated 5-10 working days until delivery on the website. So I waited for some sort of corrospondence. received absolutely nothing until i contacted them on the 25th Aug, then informed that my order had only then shipped. lets see if this turns up
- Verified customer
Terrible customer service
Waited 11 days, did not receive mat. Contacted FitMyCar, they told me they had production delays they weren't aware of and that my mat would be shipped not later than the 4th of September,
I said in that case I would cancel my order and get a mat from Supercheap Auto which is $20 cheaper, unless they wanted to match the price then I would wait.
No response, then 2 days later I get a generic email saying my order was shipped.
Now I have two mats. No happy...
Bought a set of the medium range mats for my 2016 outlander. Fit perfectly and with the stitching are colour coded to the exterior! Very good quality and would recommend. There was a delay in delivery due to Covid complications, but nothing over the top when also considering they are custom made to my specs (style/outside edge/coloured stitching) they let me know via email of delays and there is also a note on their website. Very satisfied!
The ute tub liner for my 2019 Triton was perfect for the job, & good tough quality. I was able to fit it all together with my wife who pointed out important parts re. glueing instructions. Side of the fist was the only persuasion needed (along the centres of side panels) for them to easily slip into the slot provided in the floor panel. Only criticism is for the fiddly button caps that cover the 8 replaced screw heads in tailgate panel but they are not required anyway!
Thank you so much for organising such prompt delivery of my order which I received this morning, fantastic service, and the perfect fit!!
Brilliant product (Ford Territory Boot Liner), you offer and deliver a super efficient ordering process and service, and I have no hesitation in recommending FitMyCar to others, thank you!✔️
A perfect fit.
I ordered a dash mat online and after receiving it the colour did not match the interior of the car. After contacting the lady in sales it was going to be returned and exchanged for another colour. I received the new one which looks great and is a perfect fit. The customer service was 5 star and would recommend
Fit My Car to anyone looking to purchase these vehicle products.
Questions & Answers
I have sent 3 emails and called you in regards to the fact you have sent me the wrong mats. I have provided proof of what you sent which is clearly different to the mats for my car on your website. All I get in response is the 'Specialist' will get back to me. No one ever does. This is clearly your error. Can someone please provide a solution to this asap. Your follow up to problems is clearly lacking.
Can you please advise what material the car mats are made of?
and is there a showroom in Melbourne where I can look at a sample of the the mats and a sample colour match ?
[I want to fit them to an older Mercedes-Benz SL].
Michael Brown, Melbourne
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