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Great product and great service
Really happy with my floorsome rug for baby's room. Delivery was delayed a couple days due to courier (think everyone in Australia is atm, so won't hold it against them), but staff member was really helpful following up so I could track order (could see orders were despatched same day as order). Service was good, so I'll shop here again.
Great product, great service!
Recently moved into a new rental and needed a few rugs to brighten the place up. Floorsome had a very nice selection. The website was clear and easy to use - saved me a trip to the shops. All the rugs arrived on time and in excellent condition. Competitive price too. I will be using these guys again!
Careless and remote
Brett from Floorsome called on a no return number after 27 individual contacts via emails and messages - eventually after the courier co. Wiped thier hands of the delivery it turns up a week later thrown onto a wet dirt driveway at the wrong address with severely damaged packaging and damaged back of the rug
The lack of accountability with this co. Is disgraceful - care expressed with no meaningful back up - this co. has the hallmark of a call centre with wholesaler contacts - all feathers and no Meat
Have ordered a number of rugs from this supplier. Delivery at the moment is very slow due to staff shortages but good customer service.
Great Rug Choices, Quick Delivery, Free Shipping
I had placed orders for 3 rugs on Floorsome. All the 3 were delivered within 2-3 days with free shipping.
- has a wide range of options to choose from
- offers a wide range of payment methods
- offers free shipping (except for very few rural areas)
- offers extremely competitive prices for good quality rugs
For a fourth order, I was offered a refund immediately as they were experiencing delays. Their Facebook Messenger customer service is excellent. I always got back quick responses whenever I had questions regarding the order or shipping. ...I highly recommend this store if you are looking around for rugs.
Great quality rug and good price
Very happy with my rug. I ordered a large wool rug for the family room and it looks great and was delivered within the time frame stated. I would shop here again.
Faulty Rug. Claim denined
Purchased a natural fiber rug 320x230cm. As stated on the website this rug is hard wearing & best quality. Initially happy with purchase, delivery of purchase requires vast improvement. Had rug for less than 9 months & noted bad freying in one area of the rug. Floorsome & manufacturer were contacted, & both parties have knocked back my claim. Stating the cause of the freying is a direct result of dining chair, dispite the fact dining chair does not come into contact with freyed area of mat, & never has. Both parties are aware of this, but den...y my claims. Even if I had a different issue with my purchase my claim would not hold pass 30 days due to the companies warranty, which is hardly fair to the consumer if they were to have an issue. Will never purchase from Floorsome again, as customer satisfaction & service is not at the forefront of running their business
A Fantastic Rug
I bought a recycled Fair trade plastic indoor/outdoor rug (Fab Rugs) from Floorsome. Very good price, prompt delivery, excellent quality. Very happy with our purchase and with the service at Floorsome.
Good rug, delivery a bit unorganised
Cheap rug, cool design, great size. Pretty much exactly what I wanted.
Only annoying thing was lack of communication around delivery. I hadn't moved into the flat yet and it was only because I went there to do something else that I found the courier card for the missed delivery. It was on a day I could have been there if I'd know they were going to try to deliver.
Called the company who asked me to call the courier to reschedule, which I did. Couriers asked me to call the driver on the day for a delivery window. The delivery window was hours ...so I was sat on the floor of an empty flat with a book, a banana, and the dead bugs for company, just waiting for this damn rug for hours. I have to buy another rug and I'm tossing up whether to go back to floorsome. I like the product but I wish they'd change courier companies.
Update: have been issued a refund, may have been a one off faulty rug. Team were really helpful and nice.
Terrible! Metallic thick thin shag rug sheds like crazy! It says non shed, I’ve had mine for 1 month and it’s already shedded to nearly no rug. I am pregnant and have tripped over as the shag rug is all tangled up and my toes have gotten caught so many times. EVERY single day I am picking up the shag piles up due to them just shedding off so easily, I will walk from my lounge to the hallway and have shag things stuck in between my toes. Have contacted the team and they offered a refund.
Lovely, well made outdoor rug with easy, hassle free online shopping
I picked up one of their amazing range of recycled plastic outdoor rugs (Cancun Aqua in 270 x 270) for on my deck and I couldn't be more pleased. The quality is really fantastic and it looks better than the pictures on the site (colours are true to life too!). It shipped really quickly and there were no problems with leaving it without signature (so many online stores use couriers that don't allow you to do that, which is very frustrating!). Keeping it clean is a breeze - a quick sweep and a hose down and done! I liked it so much, I bought a ...second, smaller rug in coordinating colours to use on the other half of my deck. These recycled plastic rugs would also be great for campers or picnickers - they fold up really well and would definitely keep your area neat and tidy without the hassle of having to stake down a tarp (it has enough weight to stay down on its own but is light weight enough to be easily portable).
great service, awesome people and very good rugs , excellent replying and emailing and awesome feedback to the client which is me , i am very pleased with this company to have gone through them
Ordered Kitchen Mats on Saturday, despatched Sydney warehouse on Monday, delivered Tuesday
I ordered Kitchen Mat which are non-slip, no trip hazard, washable, cushion & impact reduction. This is a online company with address in WA who offer free delivery national wide. I am impressed with products received & with receiving the products within 2 business days.
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