It is a beautifully designed parcel box. However, it can be easily scratched and milkcan doesn't offer the option to replace just the front or back panel of the brick parcel boxes.
Excellent quality products with quick delivery. Outstanding customer service. Products exactly as advertised. I am looking forward to expand my Milkcan collection with some more pieces. Highly recommend. I purchased a fire pit, fire pit wooden top and ember screen. Next purchase will be the timber storage stools which will really enhance our fire pit area, whilst also adding extra seating. Thank you milkcan for making our dream area come to life.
I recently purchased the Marshmallow Forks and Ember Screen for an existing fire pit. I absolutely love the marshmallow forks, being extendable I can sit back and toast with ease all the while ensuring comfort and safety. These would be great for kids to join in on the fun of a camp fire. The ember screen is a nicely designed contemporary and sturdy product that ensures safety when required.
Reviews with attachments
Great solid good looking product and looks fantastic in our front fence. We have had rave reviews from neighbours and our local postal delivery driver.
So happy with this purchase, firepit is great! Arrived really quickly and very happy with the quality!
Love our mailbox, looks excellent and easy installation. We have already have numerous people ask us where we got it from.
The parcelbox look and finish is excellent, delivery was prompt and well communicated. Its on the expensive side but the sturdyness of the parcelbox makes it worthwhile. It is very functional as well to receive small to medium parcels
This is the second purchase from Milkcan! We have a mailbox and fire pit. The ease of ordering, the fast delivery and great communication means that I will purchase from them again and also recommend this company very highly. But more importantly the quality is excellent and I have no complaints whatsoever!
Purchased the Palazzo letterbox in black for our brick letterbox and we are so impressed with the quality and happy with how it looks. We have received so many compliments and people asking where we purchased from!
Quality products and great service. Was the only place that I could fine what I was looking for - Slim design with through fence installation. The material is also power coated, galvanized steel, so make to last.
Well built, very functional & practical letterbox - I have been "going to" do a custom built letter box since we built the house, wife showed me this letterbox and reminded me we have had a temporary letterbox for 10 years already and we really need a proper letterbox! I conceded defeat and installed a Hamilton Wide Parcel Pillar in Black, it… Read more
turned up in a couple of days, was easy to install (had to add some stainless spacers under the corners to deal with the slope on the existing concrete), I added a Luxello backlit number to the front, and we got a parcel delivered in it the very next day :)
We absolutely love our new 'Hamilton Parcel' Milkcan Letterbox. We live in a community so we had to obtain prior approval to change it and we were given the go ahead and now everyone in our community can change theirs also. It has enhanced our Hamptons style community and very practical for both letters and parcels we are getting positive comments… Read more
all the time. Delivery was more expensive than we anticipated but it was super fast with email updates for tracking.
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My partner and I recently purchased our new letterbox from Milkcan and couldn’t be happier with the experience. From start to finish, everything was seamless – the ordering process was easy, delivery was fast, and the product quality exceeded our expectations. We were after a letterbox that could also receive parcels in case we weren’t home when… Read more
they are delivered. It feels durable for all weather, well-designed, and looks fantastic in replacement of our old letterbox. It’s clear that Milkcan takes pride in both their products and customer experience.
What impressed me most was how well everything was packaged and how quickly it arrived. It’s refreshing to buy from a company that delivers exactly what it promises.
I would absolutely recommend Milkcan to anyone looking for high-quality, stylish products and reliable service. We will definitely be purchasing from them again in the future!
Sarah & Greg
Fabulous parcel box that allows big deliveries in the bottom with the easy change of code for delivery drivers if needed. Eg wine deliveries.
Speedy delivery and the letterbox was easy for hubby to install
Love my new letterbox from Milkcan! It matches my front door and feature arches perfectly! It has even been quite a conversation piece for the neighbours ;) Functionally it is also working well and the postie doesn't seem to have any problems working out where everything goes. So a product with both form and function? #winning!
Very happy with look of letterbox but disappointed due to the fact that the top seems to not be level. Water sits at top and leaves water marks on top of letter box. It’s 2 months old
Product is excellent. Slight delay in delivery but only due to Xmas shutdown period. Fixing supplied were not quite right so had to go to Bunnings. All installed and working fine!
In-depth reviews
I contacted Milkcan in mid-December hoping to purchase a fire pit as a Christmas gift. I received an extremely fast and very detailed response advising that the model I wanted was in stock in Melbourne and could ship quickly before Christmas. Based on that advice, I placed the order. I was later told the item was actually on pre-order until March… Read more
and that my order needed to be refunded. To try and recover the situation, I reordered a different model at a higher cost, despite it not being my first choice.
The initial response arrived within about a minute and appeared automated. If Milkcan is using AI or outsourced support to handle availability enquiries, those responses are clearly not being validated against live stock levels. That incorrect advice directly caused the wrong purchase and weeks of unnecessary back and forth.
When it became clear delivery would be tight, I explicitly asked Milkcan to cover the cost of same-day delivery as a goodwill gesture, given the situation stemmed from their original error. This would have resolved the issue and saved Christmas. That request was refused, and I was asked to pay an additional $30.
The staff were polite, but the outcome was disappointing. I ended up spending more money, putting in far more effort than should have been necessary (14 emails in an exchange), and still didn’t receive the product in time for Christmas.
The products themselves look great, but this experience highlights a serious gap between customer communication and reality. I hope Milkcan takes this feedback seriously, particularly around automation, stock accuracy, and ownership when mistakes occur.
You get what you paid for: excellent quality and top notch customer service. Bought a letter box from milkcan. For a while I was convinced that I overpaid because I could have paid a bit less buying from Facebook market place. Then the letter box arrived. It looks pretty good and the decal looks nice enough. Still think I could probably get it… Read more
for cheaper...then I tried to apply the decal and stuffed it up. Ended up without a letter. Wrote them an email, asking if I could maybe get a single letter shipped out to me, at my expense. Without question or asking me to pay for postage, they sent out the missing letter the very next day, even though I was candid in admitting that it was my fault for messing up.
Now I understand what exactly it is that I paid the extra money for. You get a high quality product that's backed by high quality people and a high quality customer service to match your purchase.
Sometimes it's just worth paying a tiny bit more for that peace of mind from trustworthy companies. Do yourself and favour and get your mail box from Milkcan. It really is the safer option!
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Great product, despite some hiccups – The letterbox we purchased is beautiful, sleek and stylish, exactly what we were after. Install was made easy with the instructions provided and we received the letterbox within 2 days of orderering, however, the keys were sent inside the locked letter box and you can’t install the letterbox if you can’t open it, and once we contacted the company… Read more
it took two seperate instances to arrange new keys to be sent and they were sent by regular mail, which meant they took over a week to arrive. We were disappointed as the whole delay meant we missed two weekends when we could have completed the install. For the price of the letterbox and the postage we paid, I would have expected the same speed of service for the tiny package of key, and for the error not to occur in the first instance. We also purchased stick on gold numbers and very happy with those. Overall very happy with the product but customer service and checking of product before postage would be appreciated to avoid irritating issues.
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Positive reviews
We absolutely love our new letterbox from Milkcan! The quality is fantastic, it looks amazing at the front of our home, and the parcel compartment has been a game changer. No more trips to the post office because couriers can safely leave our parcels in the secure compartment. I would also highly recommend ordering a custom house number decal—it… Read more
really completes the look and gives the letterbox a premium, personalised finish. Couldn't be happier with our purchase!
Item as described and perfect for our purpose. Reasonably priced for the quality build. Haven’t installed as yet as garden nearly completed and then will take pride of place.
Quality product! We ordered the letterbox and it arrived quickly, boxed to perfection to avoid damage. We were so impressed with oir purchase that we bought our smokeless fire pit through Millican too. Thank you again
Negative reviews
$130 for shipping is a joke! Went all through the selection, swallowed the price of the letterbox as they have good reviews. Only to get to the end and get charged $130 for shipping...No thanks!
I had a email notice that an item was being delivered, it didn’t arrive. I messaged and was told it was in the box with the larger item and to look harder. It wasn’t. I was told it wasn’t sent in the first place. I said I’m confused. They ended the conversation.
I ordered a Monte Carlo letterbox with a medium decal as per what they suggested on their website with photo. When my decal arrived I realized they had advertised the wrong size on the photo and it should have been a large decal. They took the time to fix their website, but they still haven’t managed to get me my replacement decal. I’ve had my… Read more
letterbox sitting here waiting to install for one month now and still no decal. A letterbox is useless without a number. I paid $708 for the letterbox, decal and delivery- really bad customer service and delivery times. I do not recommend!!!!
Recent reviews
Awesome experience. Love the aesthetic of the new fire pit and can’t wait to roll it out once our yard has been re l-landscaped and the rain clears. Best bit is that with the timber top it doubles as an outdoor coffee table and can be covered to prevent little fingers playing in the ash the next day.
I couldn't find a clothes line to fit my wall in a store, so bought this online and it was delivered within a week. Took 25 minutes to cut to size and install. Seems great.
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