?
? !
1 photo
Carpet Call
4.0 from 3,084 reviews · View Statistics

Reviews

  • Job Satisfaction
    4.1 (391)
  • Product Quality
    4.0 (103)
  • Return Claim MadeYes (5) · No (111)
  • Customer Service
    3.5 (79)
  • Warranty Claim MadeYes (4) · No (41)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
cynthia

cynthiaGreater Melbourne (Outer), VIC

Delay and delay

published

We were served by Bert from the Nunawading store. In November 2020, we made a down payment to install laminate flooring to be installed in April 2021. We were told that the ordering time can take 3-4 months, so we went ahead and made a deal knowing that we will have it in time. Since March, we kept having the installation date postponed; from late April, to the first of June, and now it's delayed again for another week. They said it is delayed because the product is still quarantined by Australian customs and they won't release it. It's so frustrating since that's the only thing that keeps us from moving to our new place. Would not recommend.

  • Thumbnail
Job Satisfaction
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Carrie

CarrieSouth East Queensland, QLD

Best carpet and service ever

published

Boyd from Browns plains was amazing and so helpful with our choice of carpet and the price was amazing. The guys that installed were fabulous and the carpet is amazing and with the leftover carpet we were able to make hall runners.

  • Thumbnail
Job Satisfaction
Product Quality
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Jo L.

Jo L.

  • 3 reviews
  • 1 like

Worst Customer Service EVER!

published
Job Satisfaction
Product Quality
See all answers
2 comments
Carpet Call
Carpet C.Carpet Call
Jo L.
Jo L.

You obviously did not read the review! There was no invoice as nothing was purchased.

Similar opinion? Write a review on ProductReview.com.au!
Physical Shops

Find out how Carpet Call compares to other Physical Shops

Know better, choose better.

Compare all
Margaret

Margaret Sydney, NSW

Very professional and supportive

published

Reza was very helpful and professional. The measure, quote and install was quick and easy. From start to finish the whole process was exceptional.
Highly recommend Reza and the Castle Hill team.

Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Brian

BrianSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Sales and instal teams make all the promises but management fail to back it up

published

Split large job over two batches of product, colour and quality do not match, very poor customer service and refuse to fix, very quick to take your money very very slow to respond, unfortunately we have to go legal to get what we have paid for

Job Satisfaction
Product Quality
See all answers
2 comments
Carpet Call
Carpet C.Carpet Call
Brian
Brian
Similar opinion? Write a review on ProductReview.com.au!

Professional service

published

Purchased our carpet from carpet call Bankstown great service at the shop and the carpet layers were fantastic wonderful professional job in laying and joining the carpet in our apartment

Product Quality
Customer Service
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!

Worst Customer Service Ever

published

The person who came to do the measurements for Sheer blinds in our house was very disrespectful and arrogant, He did not give us proper information and was very unpleasant. So many times he tried to insult us. We were happy with the price and was ready to go with Carpet call for Sheer Blinds but because of that man, we decided we will choose some different place to put the blind. The customer service of Carpet call is horrible.

Product Quality
Customer Service
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Trish

Trish Perth, WA

Team members

published

We were extremely impressed by all staff members involved in our carpet positive experience.
From the salesman to the layer. Professional and very efficient.
We also love the chosen carpet.
Thanks

Product Quality
Customer Service
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Melina Spath

Melina SpathGippsland, VIC

Gone above and beyond

published

Rahmat from Hallam, sent out to us from the Pakenham Carport Call Store today, cheerfully installled our 7 Rollerblinds and went above and beyond to do a wonderful job as we have solid brick windows, 10 years experience in the trade and a lovely man at that, very grateful thankyou Rahmat

Incentivised ReviewNo
Return Claim MadeNo
See all answers
2 comments
Carpet Call
Carpet C.Carpet Call
Melina Spath
Melina Spath

%100

Similar opinion? Write a review on ProductReview.com.au!
Physical Shops

Find out how Carpet Call compares to other Physical Shops

Know better, choose better.

Compare all

.We are really happy with the result!

published

Our carpet layers Adam and Steve were excellent. They laid the carpet for our house in 1 day a big job! . They were so helpful and professional and took care of everything

Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Lthompson

LthompsonSydney Surrounds, NSW

Poor customer service

published

Happy with the measure, quote and sale. The laying of the carpet was disappointing. The guy was rude and he didn’t vacuum. He also wasn’t going to put in the silver strip at the doorway and hesitantly went to his truck to retrieve some. He also didn’t leave the left over carpet when I was promised mats could be made. When I called to question this, I was dismissed.

Job Satisfaction
Product Quality
See all answers
3 comments
Carpet Call
Carpet C.Carpet Call
Lthompson
Lthompson

Hi there,
Thank you for your response. The invoice number is 68062 and it was the Penrith store.

Carpet Call
Carpet C.Carpet Call

Thank you, I have forwarded your details onto management.

Similar opinion? Write a review on ProductReview.com.au!
Jan Van Lathum

Jan Van LathumSouth East Queensland, QLD

Excellent service

published

My 8 year old carpet was replaced with a timber flooring by the Aspley Carpet Call & I am delighted with the outcome. This team displayed an extensive knowledge & supportive approach to this project and provided a highly professional & financially competitive service

  • Thumbnail
  • Thumbnail
Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Unhappy

Unhappy South East Queensland, QLD

Not suitable for everyday use

published
Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!

Excellent rugs

published

I bought two rugs from carpet call and used Openpay to pay for the rugs that are under my beds they are of excellent quality and are really great rugs

Product Quality
Customer Service
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!

This worst experience ever

published

They installed faulty carpet first time. In second attempt they came to fix it and they put it in wrong way finally came but damaged my furniture and property. When I contacted them , they promised me to solve it but after they ignored. Please everyone don’t trust them, they will not come if something happen. That is all

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Job Satisfaction
Product Quality
See all answers
3 comments
Carpet Call
Carpet C.Carpet Call

60476 is my job number. It’s Simonds head office Melbourne. Sales representative name Shaun.

Carpet Call
Carpet C.Carpet Call

Thank you, your details have been forwarded onto our Victoria customer service team.

Similar opinion? Write a review on ProductReview.com.au!
Physical Shops

Find out how Carpet Call compares to other Physical Shops

Know better, choose better.

Compare all
Robyn

RobynSouth East Queensland, QLD

Best carpet layer ever

published

I had a split carpet lay the first layer left a mess and didn't put any capping down and one of the rooms had a cracking sound when you walked on it.
The second day James the layer for the remaining rooms fixed the carpet that the other layer did and put the capping down in all the rooms.
I would have to say he was the best ever so helpful and went well and above what he was supposed to do, he needs a medal.

Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Madhumati S.

Madhumati S.

  • 2 reviews

Nightmarish experience but satisfactorily solved in the end

published
Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Russell W

Russell W

  • 2 reviews

best installers

published

carpet was better down than i though but trusted carpet call. The installers were excellent and did a brilliant job. very friendly and their work was very professional. They worked non stop for a full day. very happy customer

Job Satisfaction
Product Quality
See all answers
Similar opinion? Write a review on ProductReview.com.au!
avabear

avabearSydney, NSW

  • 3 reviews

Great flooring, very happy with choice

published

I recently had the flooring in my entire house (including bedrooms) changed to 8mm Coretec in ‘Haze’. Dan, the installer was very knowledgeable about the products and the best ones for us to use in our house given we had tiles throughout. The team worked tirelessly for 2 days to get our flooring and new skirting laid. Overall it was a great experience using carpet call especially considering the huge job they had to do in reflooring my entire house. After walking on tiles for the last 12 years I can definitely feel the different with the 8mm hybrid flooring and am really happy we went with that thickness. The colour is also really fresh and on-trend and matched my classic house styling and furnishings.

  • Thumbnail
Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!

Professional, courteous and thorough

published

Impeccable level of service. Kept us up to date with what was happening all the way throughout the process and delighted with the final result. Professional, courteous and thorough. Thank you

Job Satisfaction
Product Quality
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 155

Questions & Answers

john m

john masked

Carpet Call

can't find the robot cleaner

No answers
john m

john masked

Carpet Call

WHERE THE FLOOR CLEANER.

No answers
Leonne

Leonne asked

Carpet Call

Can Vinyl planks be installed over the top of my tiles

2 answers
Carpet Call
Carpet C.Carpet Call

Dear Leonne,
Thanks so much for your enquiry. We would love to contact you and help you with your flooring. We will need your contact details so please contact us on 1300 502 427 or fill in our contact us form at https://www.carpetcall.com.au/contact-us/

Brian
Brian

Yes they can, bit of advise, don’t use Carpet Call if there is a problem they will not fix it.

See all Carpet Call questions

Get an answer from our members and Carpet Call representatives

Carpet Call

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.