Reviewer Photos & Videos
Excellent work. Amazing change to our place.
Very happy with the product and the outcome. Jack and his team did an excellent job from removing the old carpet and laying the new vinyl floor boards. Fast service and good advice.
Top job all round
Very professional jobs from Sam and Richie will use again. No fuss good price and punctual. As a business owner I know how important it is to give customers good service and these guys did a top job.
Great service from installers D&M Flooring
D&M Flooring leveled the floor and installed vinyl planks for us. Dan and the team did everything they said they would do. They turned up exactly on time, every time. They did not want payment (for leveling) until we were happy and they returned to check the floor and clean a mark. Very courteous and personal at all times.
Despite us telling the salesman and the check measure man that the floor needed leveling we were not told how significant this was our how much it would cost. D&M Flooring saved the day for us.
Excellent service and fabulous rug
North lakes service was fabulous; they sourced a rug for me and even happily exchanged it for a bigger one with no issues. Both rugs arrived quickly and our end choice is beautiful! Highly recommend the team at North Lakes Carpet Call.
- Blinds & Shutters
- Verified customer
Inferior quality blinds. Awful service. Long delays
I’m very disappointed and dissatisfied with carpet calls blinds. The quality of the roller blind was horrible. The blind itself smelt very strong as in an awful, vinyl, toxic smell. Couldn’t be in the same room and unfortunately it was installed in a bedroom.
By pass their blinds as their are better elsewhere.
Dale and his crew laid the Laminate Flooring in my house on 11th of November.
I want to compliment the Team on their work, they were polite, efficient, professional and hard-working young men, thank you.
Adam and Steve did a fabulous job installing . Worked non stop all day and into the evening. They cleaned up and left the place looking good . Would recommend them to install any carpet
since the day we have moved into our newly built house three years ago, we have been having problems with the floors. Gaps between the floorboards and boards moving and sliding all through the house. Finally after 3 years they agreed to fix the issue only to bring the WRONG COLOR. Now HALF my house has sunny, yellowish floorboards and THE OTHER HALF has red tinted floorboards! and to top that CARPET CALL is refusing to fix the issue! apparently red tint would fade into yellow!!!
Even the manager who came to inspect the color difference was left shocked! I really don't understand why CARPET CALL wouldn't even respect their own managers inspection review to fix the issue!
I think unfortunately consumer affair is the way to go!
Don’t Don’t Don’t trust them !
Accepted the quote, paid 50% deposit & yes the carpet is there waiting ! Hahaha ! Confirmed day, all furniture emptied out & moved & at 75 it actually took 2 days for us to do this but no one turned up. Rang & rang - we’ll ring you back - didn’t happen till they gave up & said oh dear so sorry, we’ll fix it & get it done in 2 more weeks ! The day finally came furniture all emptied out & moved, ready & waiting but just a quick call to see what time to expect them . Hahaha oh dear how about next week , what day suits ? How about today???? Again ...I’m left with no bed, it’s all dismantled, kitchen benches & dining table stacked with contents of sideboard & shelves etc & I’m supposed to smile & put it all back again . I want a refund ! & I never want to hear their name again ! My advice - don’t pay anything , & if you’re elderly leave it in your will because moving all this furniture & furnishings you may get laid before the carpet does . I hate carpet call!
I am the home owner in Mansfield, QLD, I had ordered the carpet for the room and laminate floor in the kitchen area. They call me several time ask me to pay all the money and even after I paid all of them they still continue call me to pay before the installation. At 21st Sep, the first team arrived and said I should pay another $500 for flat the kitchen floor otherwise they can’t install the laminate floor. I said I should consider that and they postpone my carpet install to another day without call me to confirm instead only send me a txt mes...sage but unfortunately I did not notice that and waiting for a whole day for them to coming to install the carpet at 23rd Sep. Then the carpet installer arrived at 24th Sep. I think he works hard but obviously he is very tied in the afternoon and most of the joints in the room are poor quality. The installer said after several months use, the joints line will disappear, but until now they are still there. So I have to say the install service is very poor. I have never see there are such obviously joint line in carpet in my life. But those was not the point, I asked a Korean company checked my kitchen floor and told me they are in good condition to install a new floor and maybe Carpet Call only want to charge me some more in the excuse of flat the floor. I let the Korean company do the kitchen floor use an upgraded laminate floor with the same price of Carpet call. Besides, the measure of my kitchen is 18 Sqm but Carpet Call told me was 22 Sqm. So I don’t think Carpet call is honest about the measurement. Last, several months passed, no call back from carpet call to check if I am satisfied with the carpet installation and what they concern is charge me. Then I understand why the call me several time to pay the full money before installation is they afraid of their poor service to cause many other problems and the customer can refuse to pay the full money. I have to say that I am regret to be a customer of Carpet call, will never recommend them.
Excellent service form the whole team!
From my first enquiry a few months ago at the Brisbane Fortitude Valley showroom, through to the home measure/quote and installation the service was excellent. We are delighted with our new carpets and such friendly service. Carpets were competitively priced. Thank you to the whole team!
Dan was great! He introduced me to his staff & explained that they’d be laying the flooring. He showed us uneven parts in the concrete which he levelled so we wouldn’t have any dips or uneven sections in the floor. He was very informative & kept us in the loop every step of the way. Whatever had to be moved they labelled & put back in its place. They where also very tidy & cleaned up after themselves. There’s was not an ounce of sawdust in sight!
Thank you Dan & staff.
Great friendly service from staff at the store, to measuring at our home the carpet layer was very obliging, on time moved furniture and removed old carpet cleaned up bits and pieces
Great Workmanship !!
We are very thankful to Dan and his team for giving us the floors very close to perfection. Dan is a thorough professional and knows his craft very well. His expertise on the matter of how to work on difficult and different scenarios won our confidence. He gave us very clear explanation of what can be various possible solutions for fixing our floors the right way. He dealt with us very great courtesy too. For the work to be done the team he got was very professional as well. They were polite and the best thing was the team cleaned the area aft...er they were done. We were amazed that none of them rushed their work and the professionalism and perfection to work was very appreciated by us. Having this positive experience from Dan and his team we definitely recommend them. Thanks Dan and your team!!
Dan and his team were extremely professional with their service . They were friendly and courteous. They laid the floor with extreme care ensuring it was level and neat. They offered advice on which way floor should be laid with helpful reasoning. The workman were neat at all time and took care not to damage any walls or other floor with good preparation and removed all rubbish Dan communicated well and nothing was a bother. There was one slight problem that they fixed immediately with apology. Nothing was to much trouble them . Thank you Dan for all your professionalism and especially communication
Excellent fantastic carpet job done
Excellent service and professionalism by all the team members - Roger and Brad when advising and taking measurements and providing estimate of the job, Lily calling 3 days before to confirm everything and Scott, Andrew and Marco providing excellent installation and service which included furniture heavy lifting/ All done with a smile - Totally satisfied - One of the best teams I have seen in operation. Full kudos to the team.
Damaged staircase and walls - won’t accept responsibility
The installers scratched my brand new timber staircase and offered to cover the cost of repairs, only to later back out and claim they did not do it. On top of this, my walls were scratched and scuffed more than one would expect, requiring walls the be patched up and repainted.
Taking the matter up further with carpet call, they sent someone down from head office only to back the installer and claimed that they couldn’t have possibly scratched the stairs.
After taking the matter further yet again, someone else came out and also insisted that ...they couldn’t have done it. The whole time they have poked holes at my claim, tried to avoid responsibility while claiming they were on my side, but clearly had their own interest at heart. What a load of crock. I have before and after photos that clearly show the damage they caused. Yet they still deny.
The best Carpet job done.
Excellent job done, can't see a single joint in carpet, very professional guy who did the job. I would prefer to use the same guy for all my future jobs, also very humble and well behaved.
We had out carpet measured and installed by Carpet Call .....what an efficient and great job all round ! I would like to give a huge thanks to all involved We love our new carpet !
The hybrid flooring I chose looks very good in the location. I have some concerns about its reaction to spilled liquids of oily nature, as there were smears in some locations from installation day which have proven difficult to remove, in spite of excellent backup service from the installer.
Overall, I am pleased with both service and results.
Questions & Answers
Hello, building a house with Metricon and looking at laminate flooring, the salesman at studio m couldnt help but we cant decide which laminate to purchase without viewing it laid. very hard to tel the quality from a small sample. where can we view helvetic, parador or wood effects flooring laid in a larger section?
Webhave Wodeffects vinyl planks and they are extremely hard to clean as they are not smooth. What is the best way to clean these.
Carpet C.Carpet Call
Hi Pat, thank you for your question. Please visit our product care section of our website to assist in the method for cleaning vinyl planks. https://www.carpetcall.com.au/ideas-and-advice/product-care/vinyls/
Desperate for approx. 6m2 of Trendtime 1 Limed Oak Vinyl Flooring (discontinued) if anyone has any left over in their warehouse. Happy to pay postage etc.
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