Reviewer Photos & Videos
Very happy with our choice of carpet
I had nothing but friendly service from Zohaib at Carpet Call Casula.... from start to finish, on time for all appointments and the carpet layers were brilliant, super friendly very clean and tidy and most of all a fantastic end product. im glad we went with a thicker carpet... i really enjoy the feeling every time i walk on it.
Brilliant job from start to finih
I had nothing but friendly service from start to finish, on time for all appointments and the carpet layers were brilliant, super friendly very clean and tidy and most of all a fantastic end product.
Still waiting for floorboard to be replaced after 3 weeks
They laid a faulty floorboard. The installer Campbell, after two weeks of waiting for him to call, finally arranged a time with me and then came at a different time. Have sent him messages after he said he would call to arrange another time and still waiting. I got carpet, timber and blinds and I can't get one floorboard fixed.
Received excellent service
We would like to acknowledge and thank Kevin from the Frankston Carpet Call Store for excellent service received this morning. He endeavoured to meet our requirements for a rug regarding colour, style and size and was happy to allow us time for consideration. A natural salesman and we appreciated it. The chosen rug now looks great in our family room.
Loganlea annual clearance
Very very disappointed. Went to their annual clearance awhile ago and got a very bad deal. Even though i had plans of the house they miscalculated by about 30% which ruled out any of the clearance deals. Gave me a price that they assured me was even less than the builders discount and salesman even said he hoped his boss didn’t find out as they were making no profit on the sale only to find out after installation that I could have got a better deal at a regular carpet call outlet. Laying was also not great as there are bumps in spots where the underlay is clearly not smooth.
Put the above review on the google review and receive a canned response that if i provided them with more details they would get back to me, but never did.
Matt and Dan are great very professional carpet installers. They did such a wonderful job making my old place looks new and fresh again. Thank you for taking you time and doing a wondeful job.
Happy with everything
I had a very good experience. Wanted to replace my old carpet. The sale rep brought carpet samples and did measurement. Plenty of range, texture , price. I choose what suit my apartment- two bedrooms. Just under $1200, including delivery and installation. I picked a date (flexible if wanted to change later on) for installation. Pay 50% for initial payment. Then full payment prior installation. On the day of installation, i remove my own furniture (or can pay the contractor to move for you). The contractor removed old carpet and underlay, he take them away, then install the new carpet and underlay. Two hours plus, all done. Very profesional.
Great sales and service from Roger and Robert
Fantastic service from Roger and Robert at the Richmond store (Vic) who helped us land on the right carpet choice within hours. The in home measure and quote Sunday service was very helpful.
Don't deal with Carpet Call
they put in new laminate flooring in 3 bedrooms the overestimated how much material was needed, and they then took new material that they didn't use back and would not give us a credit for it even though we'd paid them.
Fantastic Carpet Installers
Matt and Dan were the best ever installers. Top guys. Helped me immensely. 10 star rating. They rock the Central Coast. Luv Jo Ourimbah. Highly recommend them. Work was excellent
Great products and superb installation!
I did a review before on product selection and now I would focus on the process after I put the deposit. My house construction got delayed by several months and the original flooring expert I met at placing the order had moved to a different branch. But since Carpet Call is a centrally managed company I didn’t face any issues and Massi from Carpet Call Prospect branch coordinated the whole process smoothly.
After Covid 19 slowdown, the product I selected for the ground floor went out if stock. Massi communicated directly on the situation and o...ffered alternative products that closely matched to my selection, although I decided to wait until stock is available. Appreciate the superb customer service. I want to thank Dan and his team for superb installation. The team worked tirelessly giving attention to every small detail to make the end result perfect. Once the job was finished they cleaned the whole area and I didn’t have to pin point at anything. They are the best trade team I have seen so far and highly recommend. A great product and superb installation will lead to a fabulous floor. Thanks Carpet Call for delivering both.
- Verified customer
Horrible after sales experience
I purchased a rug from Carpet Call Mentone, which was 70% wool and 30% viscose. It caused my daughter's skin to become itchy and irritated and we noticed there were other fibers woven into the rug, which were not wool or viscose. I retuned the rug the next day and tried to ask for a refund the sales rep [name removed] told me they won't refund for a “change of mind” they will only exchange. They have been extremely rude and awful to deal with. I then spoke to [name removed] who I was told was the state manager and he was rude and antagonist o...n the phone, he would not let me finish speaking and kept talking over me. He told me if I could prove it with a doctor’s note then he would refund me, which I replied that I could and asked him to put this in writing, when I asked this, he kept talking over me and saying "I'm telling you, I'm telling you now" we went around in circles because I asked him to email what he told me, then I asked why he won't put in writing what he was telling me as which he replied that he had "made a mistake and will not refund". I have since read on their website that they offer a free home approval service where it says you can take as many rugs home as you like to try before you buy. I feel that I've been ripped off as I wasn't offered or informed about this service and they now have my money and won't give it back. I also saw that any purchases made online are entitled to a full refund within 5 days of returning it. I can’t understand why they can’t do the same for an over the counter purchase. They are not out of pocket, the rug was on my floor for 2 hours and I rolled it up and put in straight in the car that evening, returning it the next day. Now the staff are being rude and unpleasant to deal with, it’s been a nightmare trying to get them to put anything in writing. I have tried to reason with them but they don’t listen, they just want to keep my money and don’t care about the after sales. I just want my money back and this to be over.
I would like to thank Ben from the Indooroopilly store for going above and beyond his work duties. He was simply amazing for making sure I got the rug I wanted that day. (His day off) I have never found such devotion from any one or any store that I have dealt with. Thanks Ben
Carpet high quality and installer service brilliant
I was blown away by the installer that came out. He was fantastic the salesman Chris also did a fantastic job. Very happy with the overall project from initial discussion to the install..
Quick and Easy from Start to Finish
From Showroom Sales to In-Home Measure and Quote to the Carpet Installer everything was fantastic. Nothing was too much trouble. From saying yes to the quote to installation was 7 business days!! Perfect!
Great service and quick installation
We found Carpet Call to have exceptionally good customer service with the team coming out and helping us through the process within a day. The carpet was installed within a week.
Flooring gets squeaky and they refuse to fix it
Carpet call inspected the floor again and agreed that the issue had nothing to do with seasonality and the boards needed to be fixed. The faulty boards have been replaced very quickly, - just couple of days after the second inspection. It has been a bit of struggle to get CC to solve the issue but eventually they have fixed everything beautifully. Thank you. Hopefully there won't be any issues.
May 18, 2020
I had timber flooring installed throughout the apartment in June 2019. In January one spot started to get very squeaky and I noti...ced that the joint between two boards became a little bit uneven. This potentially could have been impacted by hot summer weather so I waited a bit for the boards to adjust. Not it is May 2020 and the squeaking has not stopped and became even louder, and the two boards still do not level-match. After inspecting the issue, Carpet Call refused to fix the problem the floor is having saying it's a seasonality thing (at extreme temperatures the floor may squeak). Sounds like an excuse because, as I mentioned, I've been continuously having this issue for over 4 months now. The installers that came to inspect, had just a general look and hammered few times on it but then later I have received an email from CC saying that they've looked at it thoroughly: "the squeaking is due to sub-floor, as per previous inspection the floor is levelled, the joins on the tongue and groves were still strong" and refused to take any further action.
Enthusiastic helpful service.
Ben at Carpet Call Indooroopilly was enthusiastic ,cheerful and most helpful.
Would recommend this store to anyone. The range of rugs available is a big plus
when it comes to decision making.
Reasonable service , price and quality for what you pay. If you looking for a ok service and product they are good. A bit pushy which I dont like when they are at you place but good all together
So happy with our choice
Very happy with service in store. The measure and quote was on time and advice was really good as to where to put joins etc. The laying of the carpet was excellent and finished in a timely manner. Happy to recommend Carpet Call for service.
Questions & Answers
did CC ask for ALL the $'s 2 days before the job?
Watching ads on tv about carpet call,I wondered if carpet court is the same company as we need flooring to be laid near Ulladulla,south NSW
Carpet C.Carpet Call
Hi Ron we are not the same company.
does carpet call do interest free payment options if so who is it with?
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