??!
1 photo
Carpet Call
4.1 from 2,999 reviews · View Statistics

Reviews

4.1

2,999 reviews
5
(2,069)
4
(240)
3
(36)
2
(89)
1
(565)
  • Job Satisfaction
    4.1 (327)
  • Product Quality
    3.9 (34)
  • Return Claim MadeYes (3) · No (39)
  • Customer Service
    4.0 (5)
  • Warranty Claim MadeYes (3) · No (36)
Previous
Next

Reviewer Photos & Videos

  • More

Excellent work. Amazing change to our place.

published

Very happy with the product and the outcome. Jack and his team did an excellent job from removing the old carpet and laying the new vinyl floor boards. Fast service and good advice.

Job Satisfaction
Product Quality
Customer Service
Incentivised ReviewNo
Floor Types PurchasedVinyl
Return Claim MadeNo
Store LocationMoore Park, NSW
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Stefano

StefanoSydney, NSW

Top job all round

published

Very professional jobs from Sam and Richie will use again. No fuss good price and punctual. As a business owner I know how important it is to give customers good service and these guys did a top job.

Job Satisfaction
Product Quality
Customer Service
Incentivised ReviewNo
Floor Types PurchasedCarpet
Return Claim MadeNo
Store LocationCasula
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call

Great service from installers D&M Flooring

published

D&M Flooring leveled the floor and installed vinyl planks for us. Dan and the team did everything they said they would do. They turned up exactly on time, every time. They did not want payment (for leveling) until we were happy and they returned to check the floor and clean a mark. Very courteous and personal at all times.
Despite us telling the salesman and the check measure man that the floor needed leveling we were not told how significant this was our how much it would cost. D&M Flooring saved the day for us.

Job Satisfaction
Product Quality
Customer Service
Incentivised ReviewNo
Floor Types PurchasedVinyl
Return Claim MadeNo
Store LocationWest Gosford
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Physical Shops

Find out how Carpet Call compares to other Physical Shops

Know better, choose better.

Compare all
Faye

FayeSouth East Queensland, QLD

Excellent service and fabulous rug

published

North lakes service was fabulous; they sourced a rug for me and even happily exchanged it for a bigger one with no issues. Both rugs arrived quickly and our end choice is beautiful! Highly recommend the team at North Lakes Carpet Call.

Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Lakes
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
Doris

Doris

  • 3 reviews

Inferior quality blinds. Awful service. Long delays

published

I’m very disappointed and dissatisfied with carpet calls blinds. The quality of the roller blind was horrible. The blind itself smelt very strong as in an awful, vinyl, toxic smell. Couldn’t be in the same room and unfortunately it was installed in a bedroom.
By pass their blinds as their are better elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClayton
Warranty Claim MadeNo
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call

Well done

published

Dale and his crew laid the Laminate Flooring in my house on 11th of November.
I want to compliment the Team on their work, they were polite, efficient, professional and hard-working young men, thank you.

Job Satisfaction
Product Quality
Customer Service
Incentivised ReviewNo
Floor Types PurchasedLaminate
Return Claim MadeNo
Store LocationWest Gosford
See all answers
1 comment
Carpet Call
Carpet C.Carpet Call
sally p.

sally p.Sydney, NSW

Carpet installation

published

Adam and Steve did a fabulous job installing . Worked non stop all day and into the evening. They cleaned up and left the place looking good . Would recommend them to install any carpet

Incentivised ReviewNo
1 comment
Carpet Call
Carpet C.Carpet Call
Asal M.

Asal M.Southwest, VIC

EXTREMELY disappointed

published

since the day we have moved into our newly built house three years ago, we have been having problems with the floors. Gaps between the floorboards and boards moving and sliding all through the house. Finally after 3 years they agreed to fix the issue only to bring the WRONG COLOR. Now HALF my house has sunny, yellowish floorboards and THE OTHER HALF has red tinted floorboards! and to top that CARPET CALL is refusing to fix the issue! apparently red tint would fade into yellow!!!
disgrace !
Even the manager who came to inspect the color difference was left shocked! I really don't understand why CARPET CALL wouldn't even respect their own managers inspection review to fix the issue!
I think unfortunately consumer affair is the way to go!

Incentivised ReviewNo
Floor Types PurchasedTimber
1 comment
Carpet Call
Carpet C.Carpet Call
Sweet Little Old Lady

Sweet Little Old LadyGreater Melbourne (Metropolitan), VIC

Don’t Don’t Don’t trust them !

published
Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
5 comments
Carpet Call
Carpet C.Carpet Call
Physical Shops

Find out how Carpet Call compares to other Physical Shops

Know better, choose better.

Compare all
Risto

RistoSouth East Queensland, QLD

Poor service

published
Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
1 comment
Carpet Call
Carpet C.Carpet Call
Carla B.

Carla B.South East Queensland, QLD

Excellent service form the whole team!

published

From my first enquiry a few months ago at the Brisbane Fortitude Valley showroom, through to the home measure/quote and installation the service was excellent. We are delighted with our new carpets and such friendly service. Carpets were competitively priced. Thank you to the whole team!

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
1 comment
Carpet Call
Carpet C.Carpet Call

Great Service.

published

Dan was great! He introduced me to his staff & explained that they’d be laying the flooring. He showed us uneven parts in the concrete which he levelled so we wouldn’t have any dips or uneven sections in the floor. He was very informative & kept us in the loop every step of the way. Whatever had to be moved they labelled & put back in its place. They where also very tidy & cleaned up after themselves. There’s was not an ounce of sawdust in sight!
Thank you Dan & staff.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedLaminate and Vinyl
1 comment
Carpet Call
Carpet C.Carpet Call
not on facebook

not on facebookSydney Surrounds, NSW

Great service

published

Great friendly service from staff at the store, to measuring at our home the carpet layer was very obliging, on time moved furniture and removed old carpet cleaned up bits and pieces

1 comment
Carpet Call
Carpet C.Carpet Call

Great Workmanship !!

published
Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedLaminate and Timber
1 comment
Carpet Call
Carpet C.Carpet Call
Anne Marie

Anne MarieSydney, NSW

Excellent workmanship

published

Dan and his team were extremely professional with their service . They were friendly and courteous. They laid the floor with extreme care ensuring it was level and neat. They offered advice on which way floor should be laid with helpful reasoning. The workman were neat at all time and took care not to damage any walls or other floor with good preparation and removed all rubbish Dan communicated well and nothing was a bother. There was one slight problem that they fixed immediately with apology. Nothing was to much trouble them . Thank you Dan for all your professionalism and especially communication

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedTimber
1 comment
Carpet Call
Carpet C.Carpet Call
Physical Shops

Find out how Carpet Call compares to other Physical Shops

Know better, choose better.

Compare all
Sam

SamGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent fantastic carpet job done

published

Excellent service and professionalism by all the team members - Roger and Brad when advising and taking measurements and providing estimate of the job, Lily calling 3 days before to confirm everything and Scott, Andrew and Marco providing excellent installation and service which included furniture heavy lifting/ All done with a smile - Totally satisfied - One of the best teams I have seen in operation. Full kudos to the team.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
1 comment
Carpet Call
Carpet C.Carpet Call
Tony T.

Tony T.Greater Melbourne (Inner), VIC

Damaged staircase and walls - won’t accept responsibility

published
Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
2 comments
Carpet Call
Carpet C.Carpet Call
Tony T.
Tony T.
HomeSweetHome

HomeSweetHomeSydney, NSW

The best Carpet job done.

published

Excellent job done, can't see a single joint in carpet, very professional guy who did the job. I would prefer to use the same guy for all my future jobs, also very humble and well behaved.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
1 comment
Carpet Call
Carpet C.Carpet Call
Warren

WarrenSouth East Queensland, QLD

Excellent service

published

We had out carpet measured and installed by Carpet Call .....what an efficient and great job all round ! I would like to give a huge thanks to all involved We love our new carpet !

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedCarpet
1 comment
Carpet Call
Carpet C.Carpet Call

Good product

published

The hybrid flooring I chose looks very good in the location. I have some concerns about its reaction to spilled liquids of oily nature, as there were smears in some locations from installation day which have proven difficult to remove, in spite of excellent backup service from the installer.
Overall, I am pleased with both service and results.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedLaminate
1 comment
Carpet Call
Carpet C.Carpet Call
Page 1 of 150

Questions & Answers

Laura W

Laura Wasked

Vinyl Flooring

Hello, building a house with Metricon and looking at laminate flooring, the salesman at studio m couldnt help but we cant decide which laminate to purchase without viewing it laid. very hard to tel the quality from a small sample. where can we view helvetic, parador or wood effects flooring laid in a larger section?

No answers
Pat

Patasked

Vinyl Flooring

Webhave Wodeffects vinyl planks and they are extremely hard to clean as they are not smooth. What is the best way to clean these.

1 answer
Carpet Call
Carpet C.Carpet Call

Hi Pat, thank you for your question. Please visit our product care section of our website to assist in the method for cleaning vinyl planks. https://www.carpetcall.com.au/ideas-and-advice/product-care/vinyls/

Melissa

Melissaasked

Carpet Call

Desperate for approx. 6m2 of Trendtime 1 Limed Oak Vinyl Flooring (discontinued) if anyone has any left over in their warehouse. Happy to pay postage etc.

No answers

Get an answer from our members and Carpet Call representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.