Reviewer Photos & Videos
Mark was very good when he came to measure and quote and gave us a good price. Laying was done on time. The service could have been five stars if the layer had vacuumed up after he had finished
Great experience. Communication from start to finish was outstanding
Floors feel amazing under foot and the colour is perfect. Icing on the cake for our Renos. Cannot wait to show them off. Installer Jeremy made us feel at ease after a bad experience in the past
Good product great service
Good feedback through the entire process. Installation was timely and trouble free. The team were professional and courteous. I will definitely be using carpet call again. Quality is excellent. Well done.
I am happy with the service provided. It was fast and efficent. Staff were friendly and helpfu
I will come back in the future and tell family and friends. Thanks
Install is great but we have discovered a lump under the carpet in our walk in robe which is very noticeable under bare foot! Would like someone to inspect and fix.
Great Service Thankyou
Very happy with our purchase everything went very smoothly great follow up, carpet layers were fast and efficient, our garage floor looks amazing Good choice of carpet tiles Thank you Carpet Call
The carpet is great looks fantastic the guys who installed it were great and friendly and honest
Look all is good I’m not complaining because the guys were great it’s just they bumped the door and put a small hole in the wall it’s nothing I can’t repair and thankyou for great service
Great quick service
Love our new carpet. Our Salesperson at Aspley would not have been more helpful and time efficient.
The lay was quick and easy. Great from start to finish. Will use again.
My experience with carpet call
Carpet call were very professional right from the initial meeting of there sales representative to discussions with the office personal and to the installation of the carpet which was laid with professionalism a job well done. I would highly recommend carpet call
Dan it's an absolute pleasure to deal with
Dan is knowledgeable an an absolute pleasure to deal with. He is all about customer service. Rarely you'll find someone so willing to help you. Thanks Dan! Looking forward to dealing with you again.
Service and Delivery
I would like to thank Simon Saba from the Moore Park store, for arranging fast free delivery today for my new rug.
Thank you Wayne for the fast delivering of my rug.
I will let my friends know about the great service and delivery, as well as the awesome rugs and great prices.
spoke to Raj at taren point store and he was so polite an amazing tell me all about the carpet and how they wash up when stained .
nothing was a trouble to ask
- Vinyl Flooring
- Verified customer
Love the new flooring but didn't like the sub contractors
I recently had hybrid flooring installed into my apartment and the end result was great, looks fantastic !
The only reason why Im giving this 4 stars instead of 5 is due to the sub contractors who installed the flooring as they left a bad taste in my mouth.
Carpet call themselves were great but not the sub contractors who actually installed it. The sub contracting company (Urban Floor Covering) sent 1 Chinese man who spoke no English,( had to have a lady on phone to interpret for me) proceeded to tell me I had to pay $2700 to level the sub flo...or before they could install the new flooring. Because I had to stay in paid accommodation for 3 days, while I was away I came back on last day to let in the tradesman only to find out that he left my front door unlocked to which if someone broke into my apartment, my insurance would not have covered me ! At the end of installation , the sub contracting company pressured me to pay them $2700 cash right there and then (without an invoice !) to avoid paying GST/tax ! I told them I would transfer the funds when I received an invoice, so I had to ask for an invoice for the sub floor work !
Looks amazing and so quick!
Matt and the team did a super job on our new carpet installation today. They were super friendly, professional and the end result was more than we’d hoped for. Definitely recommend! Thanks Matt!
Beautiful rug and great service
I went into Osborne Park store to find a rug for my loungeroom. I was surprised at the huge selection and received A1 service both from Aleks and Wahab. I found it hard to chose from the extensive range and was offered to take rug/s home for 24 hours. I ended up taking one rug home with me and Wahab kindly dropped off the other 2 as it was at another store so I ended up with 3 to chose from. I ended up choosing one. Very happy with the quality and price as there was a 50% off sale. It's hard to find good, friendly service these days, so when I receive it, it is greatly appreciated. Thankyou.
Best thing I have done, getting rid of old carpet
Carpet Call Hybrid Vinyl Flooring Installers Jessie and Eddy (sorry if I have spelt your names wrong) installed Wood Effects Tassie Oak Vinyl Plank flooring to my lounge and dinning room yesterday. They were brilliant, professional , and did an excellent job. I am very satisfied with the product and installation. Highly recommend Carpet Call, just be careful that they include everything on the quote, such as trims and scotia.
Stair carpeted today- Brilliant job
Richie from Carpet Call installed new carpet on my interior stairs today. When he removed the old carpet he found the old rubber underlay from 18 years ago had perished, and he needed to do a lot of stair prep. He did this cheerfully and very professionally, and I am absolutely delighted with the results. I am so happy with Richie's installation, and would recommend him and Carpet Call to anyone. Vicki from Greystanes, NSW.
Awful experience with Carpet, Shutters & Hybrid Flooring!
Have never had such an awful Customer Service experience. In renovating our entire home we purchased both Plantation Shutters, Carpet and Hybrid Flooring from Carpet Call in South-East Melbourne.
Every single product and installation had severe faults.
Short-measured carpet meant they didn’t have enough on the day of installation. They had to go back and dye more carpet and come back weeks later for a second install, only to notice the carpet was a distinctively different colour!! Noticeable in rooms directly next to each other. Which despite...
Timber Flooring perfect choice
Job well done from sales service till finish installation and after sales service. Installation Job well done , looks fantastic. Friendly dealing with .
Carpet call at prospect is highly recommended for their excellent customer care.
Poor customer service
Very poor customer service. Ordered blinds and shutters. Blinds were installed quickly however have had lots of problems with shutters being installed. It took about 3 weeks for shutters to be installed and when the installer went to do the last Shutter I was informed it was the wrong frame. Still waiting now for over 10 weeks. Have tried to contact carpet call. A manager was supposed to ring me.....still waiting for call and shutter. Will not deal with this company again. Order was paid in full.
Questions & Answers
why have I waited almost 6 months for shades. Have paid 1550 deposit in February. Multiple emails to Brooke Buddee and some bloke names Khai. Then a Sorosh Nazary all at Seven Hills headquarters. Still nothing. First it was mid June, then end of June, then end of July. Its now the 10th of August. And nothing Seriously? Order no.3806
If I get a Hybrid Floor installed by Carpet Call. Who is the warranty with for the quality of the floor finishing. CC or the installer
did CC ask for ALL the $'s 2 days before the job?
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