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Carpet Call

Reviews

4.0

2,939 reviews
5
(2,028)
4
(231)
3
(35)
2
(87)
1
(558)
  • Job Satisfaction
    4.1 (279)
  • Floor Types Purchased
  • Product Quality
    3.9 (27)
  • Return Claim MadeYes (3) · No (33)
  • Warranty Claim MadeYes (3) · No (35)
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Grandmas home

Grandmas homeSouth East Queensland, QLD

Good experience

published

Mark was very good when he came to measure and quote and gave us a good price. Laying was done on time. The service could have been five stars if the layer had vacuumed up after he had finished

Floor Types PurchasedCarpet
Terrina B.

Terrina B.South East Queensland, QLD

Great experience. Communication from start to finish was outstanding

published

Floors feel amazing under foot and the colour is perfect. Icing on the cake for our Renos. Cannot wait to show them off. Installer Jeremy made us feel at ease after a bad experience in the past

Floor Types PurchasedLaminate

Good product great service

published

Good feedback through the entire process. Installation was timely and trouble free. The team were professional and courteous. I will definitely be using carpet call again. Quality is excellent. Well done.

Job Satisfaction
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Amazing

published

I am happy with the service provided. It was fast and efficent. Staff were friendly and helpfu
I will come back in the future and tell family and friends. Thanks

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Slightly incomplete

published

Install is great but we have discovered a lump under the carpet in our walk in robe which is very noticeable under bare foot! Would like someone to inspect and fix.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Great Service Thankyou

published

Very happy with our purchase everything went very smoothly great follow up, carpet layers were fast and efficient, our garage floor looks amazing Good choice of carpet tiles Thank you Carpet Call

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Peter Williams

Peter WilliamsSouth East Queensland, QLD

The carpet is great looks fantastic the guys who installed it were great and friendly and honest

published

Look all is good I’m not complaining because the guys were great it’s just they bumped the door and put a small hole in the wall it’s nothing I can’t repair and thankyou for great service

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Jane

JaneSouth East Queensland, QLD

Great quick service

published

Love our new carpet. Our Salesperson at Aspley would not have been more helpful and time efficient.
The lay was quick and easy. Great from start to finish. Will use again.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Don

Don

  • 2 reviews

My experience with carpet call

published

Carpet call were very professional right from the initial meeting of there sales representative to discussions with the office personal and to the installation of the carpet which was laid with professionalism a job well done. I would highly recommend carpet call

1 comment
Carpet Call
Carpet C.Carpet Call
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Building with Clarendon

Building with ClarendonSydney, NSW

  • 2 reviews

Dan it's an absolute pleasure to deal with

published

Dan is knowledgeable an an absolute pleasure to deal with. He is all about customer service. Rarely you'll find someone so willing to help you. Thanks Dan! Looking forward to dealing with you again.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Tina Fox

Tina FoxSydney, NSW

Service and Delivery

published

I would like to thank Simon Saba from the Moore Park store, for arranging fast free delivery today for my new rug.
Thank you.
Thank you Wayne for the fast delivering of my rug.
I will let my friends know about the great service and delivery, as well as the awesome rugs and great prices.
Kind Regards
Tina

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
rebel

rebelSydney, NSW

prompt service

published

spoke to Raj at taren point store and he was so polite an amazing tell me all about the carpet and how they wash up when stained .
nothing was a trouble to ask

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Paul

PaulSydney, NSW

Love the new flooring but didn't like the sub contractors

published
Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Clare

ClareSydney, NSW

Looks amazing and so quick!

published

Matt and the team did a super job on our new carpet installation today. They were super friendly, professional and the end result was more than we’d hoped for. Definitely recommend! Thanks Matt!

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Toni

ToniPerth

  • 6 reviews
  • 3 likes

Beautiful rug and great service

published

I went into Osborne Park store to find a rug for my loungeroom. I was surprised at the huge selection and received A1 service both from Aleks and Wahab. I found it hard to chose from the extensive range and was offered to take rug/s home for 24 hours. I ended up taking one rug home with me and Wahab kindly dropped off the other 2 as it was at another store so I ended up with 3 to chose from. I ended up choosing one. Very happy with the quality and price as there was a 50% off sale. It's hard to find good, friendly service these days, so when I receive it, it is greatly appreciated. Thankyou.

1 comment
Carpet Call
Carpet C.Carpet Call
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Vicki W.

Vicki W.Sydney, NSW

  • 2 reviews

Best thing I have done, getting rid of old carpet

published

Carpet Call Hybrid Vinyl Flooring Installers Jessie and Eddy (sorry if I have spelt your names wrong) installed Wood Effects Tassie Oak Vinyl Plank flooring to my lounge and dinning room yesterday. They were brilliant, professional , and did an excellent job. I am very satisfied with the product and installation. Highly recommend Carpet Call, just be careful that they include everything on the quote, such as trims and scotia.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Vicki W.

Vicki W.Sydney, NSW

  • 2 reviews

Stair carpeted today- Brilliant job

published

Richie from Carpet Call installed new carpet on my interior stairs today. When he removed the old carpet he found the old rubber underlay from 18 years ago had perished, and he needed to do a lot of stair prep. He did this cheerfully and very professionally, and I am absolutely delighted with the results. I am so happy with Richie's installation, and would recommend him and Carpet Call to anyone. Vicki from Greystanes, NSW.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Awful experience with Carpet, Shutters & Hybrid Flooring!

published
Product Quality
2 comments
Carpet Call
Carpet C.Carpet Call
Gss

GssSydney, NSW

Timber Flooring perfect choice

published

Job well done from sales service till finish installation and after sales service. Installation Job well done , looks fantastic. Friendly dealing with .
Carpet call at prospect is highly recommended for their excellent customer care.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Chooka

ChookaSydney Surrounds, NSW

  • 2 reviews

Poor customer service

published

Very poor customer service. Ordered blinds and shutters. Blinds were installed quickly however have had lots of problems with shutters being installed. It took about 3 weeks for shutters to be installed and when the installer went to do the last Shutter I was informed it was the wrong frame. Still waiting now for over 10 weeks. Have tried to contact carpet call. A manager was supposed to ring me.....still waiting for call and shutter. Will not deal with this company again. Order was paid in full.

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Carpet Call
Carpet C.Carpet Call
Chooka
Chooka
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Questions & Answers

bretto

brettoasked

Carpet Call

why have I waited almost 6 months for shades. Have paid 1550 deposit in February. Multiple emails to Brooke Buddee and some bloke names Khai. Then a Sorosh Nazary all at Seven Hills headquarters. Still nothing. First it was mid June, then end of June, then end of July. Its now the 10th of August. And nothing Seriously? Order no.3806

No answers
Ian B.

Ian B.asked

Laminate Flooring

If I get a Hybrid Floor installed by Carpet Call. Who is the warranty with for the quality of the floor finishing. CC or the installer

No answers
Rhonda H

Rhonda Hasked

Laminate Flooring

did CC ask for ALL the $'s 2 days before the job?

2 answers
Achee
Achee

Yes They did. I was worried at the time that I won't have any leverage but their customer service was superb.

Rhonda H
Rhonda H

Thank you for quick answer. Feel much better now!

Get an answer from our members and Carpet Call representatives

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