Carpet Call

Carpet Call

 Verified
Carpet Call
4.0

3,449 reviews

PositivevsNegative
74% · 2,563840 · 24%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.9
Shipping
3.1
Customer Service
3.3

Reviews

3,449 reviews
Peter m
Peter m
  Carpet Flooring
sherin oz
sherin ozPerth, WA4 posts
  Hybrid Flooring

Appalling finish

Stay away from carpet call there is absolutely no after sales service. I have been ringing, emailing and going into the store for over a month as the finish on my hybrid flooring is appalling. I am still waiting for this to be rectified
Paul
PaulThe Mallee, VIC159 posts
  Verified Rugs
Cat R
Cat RGreater Melbourne (Outer), VIC
  Carpet Flooring
Paula
PaulaWaterford West
  Carpet Flooring

Lack of After Sales Service

I’d give no stars if I could based solely on the complete lack of after sales service. When measured up it was not pointed out that the end join would be on a slant. After installation, and ironically after having paid, I requested after sales help. A complete lack of communication. I was the only one following up. Also not sure why they respond in all upper case! Seems like once the job is done, there is no follow up service - I would think this is the golden rule of service. Very disappointing. Show details
Product Quality
Customer Service
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David
DavidPerth, WA15 posts
  Vinyl Flooring

Put off from the get go

Hard sell American guy, full of insults when I wasn't going to sign up immediately. Also wouldn't go to the premises unless there was someone to sign the deal then and there with deposit. Never go there again, just really bad service up front. Show details
M Boyd
M BoydSouth East Queensland, QLD
  Blinds & Shutters

Non-existent service

Wanted to change my contract as they use contractors. They hung up on me twice when I questioned their explanations about employees or contractors. Don’t go anywhere near Carpet Call - customer service non-existent once they get your deposit. Phoned them three times and they have never called back. Rude, rude, rude people who are very careless with the truth. Do yourself a favour and FIND ANOTHER PROVIDER because I doubt you will find someone worse. Show details
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Sam
SamPerth, WA2 posts
  Carpet Flooring
Product Quality
Shipping
Customer Service
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Customer_BNE
Customer_BNEBrisbane7 posts
  Hybrid Flooring
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Rob S.
Rob S.Pilbara, WA2 posts
  Verified Carpet Flooring

Their focus is getting the job done bugger the client

[Name Removed] basically damaged the bottom of my wall by tearing out the skirting boards. This left glue behind in many places and ripped render off the walls. I did not approve of this. When I approached [Name Removed] from Rockingham Carpet Call he basically told me to F off out of the store he was not interested. So I approached [Name Removed] in the head office and tried to get the work rectified. After two weeks of her promising to get back to me, and she must of promised at least half a dozen times I realised she was just putting me off. No one has got back to me. I requested the carpet be loosened, I would then replace the skirting boards and then the carpet be placed up to the skirting boards as they should have in the first place.
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Livvy D
Livvy DGreater Melbourne (Metropolitan), VIC7 posts
  Verified Carpet Flooring

Lack of Empathy and Compassion

Had a quote to replace carpet and was felt put on the spot on the day to go ahead. Paid a deposit but not long before the installation date we experienced a change in circumstance that was out of our control due to chronic illness. The store put the order on hold and when we later tried to cancel the order due to selling the house, we were told that only store credit would be provided. Empathy and compassion lacked in the situation by Carpet Call and we are now stuck with a store credit we will not be using for the sheer fact of the experience provided. Yes, aware of the T&C's but compassion goes a lot way. Show details
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Amie L.
Amie L.Sydney, NSW
  Carpet Flooring

Fantastic job done

Shervin (V2663) did a fantastic job replacing our carpet. He was punctual, professional and courteous and we were satisfied with the choice of replacement as it matches adjacent existing carpet perfectly. More importantly, he did a great job as the seam was perfectly joined. Thank you. Show details ·  1
Product Quality
Customer Service
robert van dyk
robert van dykGreater Melbourne (Outer), VIC4 posts
  Laminate Flooring

NEVER AGAIN

Laminate 5mm lower than original laminate which they also laid vents cut out incorrectly and then installers demand cash to fix problem that didnt exist and if you refuse they threaten to leave have reported it they give a time they will come out and check and no one turns up definetely give them a miss this is the nunawading store in victoria Show details
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M and L
M and LPerth, WA3 posts
  Laminate Flooring
Product Quality
Customer Service
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Daniel B.
Daniel B.5 posts
  Hybrid Flooring
Product Quality
Customer Service
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Questions & Answers

Caitlin C.
Caitlin C. · Carpet Call

Can i get a refund on my installation after cancelling

Josie C.
Josie C. · Hybrid Flooring

What is the appropriate preparation for laying hybrid over tiles? We are not happy with our installation and now moisture has affected the hybrid planks. Carpet Call are insistent it is water damage and therefore not covered under warranty. We believe they did not prepare the floor correctly.

Noushin H.
Noushin H. · Laminate Flooring

I have booked for a flooring job, replacing carpet with laminate through a carpet Court store in Melbourne. The amount requested to make the booking was very high, I paid 2900 with only 1000 remaining balance. Job is booked for mod January (in 10 days). Now I have incurred a personal issue die to Covid and unable to proceed. Will they refund the deposit I paid? When I called this week I was told it depends if they have already purchased the material.

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Details

Compare all Carpet Call listings
CategoryOnline Shops, Physical Shops and Home Decor ShopsOnline Shops, Physical Shops and Home Decor ShopsOnline Shops, Physical Shops and Home Decor ShopsOnline Shops, Physical Shops and Home Decor Shops
Offers Free Standard Shipping NoNoNoNo
After Sales ServiceNoNoNoNo
Custom Sizing YesYesYesYes
Included Installation YesYesYesYes
Type of Products OfferedRugsRugsRugsRugs
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Contact info for Carpet Call

  • ABN: 78010037144

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