Carpet Call

Terrible customer service who does not respond or call back when she say she would not once but multiple times. We had to reach out many times and including today when she said she will call at 4pm, it's now 5 and nothing. They lied about the lead wait time for the blinds then once installed, all the blinds were alot smaller than the frame by… Read more

about 4 to 5cm on each side! It's supposed to be a block out blind! The blinds were even smaller than our previous ones (pictures attached)! The main living area could not be installed because it was too small and the installer could not install it. They took our money and now we are left with our living room exposed and the main bedroom block out does not cover the street view. We have guests coming to stay in a few days and these people does not want to take responsibility! We are still waiting for Ellie to speak to her manager!

The installer left many sharp metal pieces all around the carpet causing my little children and niece to cut themselves while playing.

I would like to take this opportunity to give well deserved feedback to the Carpet Call team at Packenham from the man that did the quote to the team that came to our house in Nyora to carpet the whole house. This is the second house we have had new carpet installed in by Carpet Call Packenham. We found then very professional and do excellent… Read more ·  1

work. They are very polite and knew how to get the job done without any fuss what so ever. I recommend them to everyone. I give a five-star rating for five-star workmanship. Please give the team another big thank you from my wife and I for the excellent service and quality of workmanship. Dennis.

I recently purchased a rug from Carpet Call and I have to admit I changed my mind 4 times which must have been very frustrating for KP and staff. I finally ended up with a rug that I absolutely love and I'm so happy that I finally got it right. KP and co were amazing with their patience and understanding and nothing was too much trouble for them.… Read more ·  1

I will definitely return to Carpet Call for my next purchase and highly recommend them for their knowledge and and customer service.

We purchased a rug from Carpet Call Capalaba and initially had some concerns with the product. While it was disappointing at first, I believe it's important to judge a business not only by the products they sell, but by how they respond when something goes wrong. Sundeep was outstanding throughout the entire process. He listened to our concerns,… Read more ·  1

kept us informed, and followed through on every commitment he made. At no point did we feel like we had to argue our case or chase for updates. He genuinely cared about reaching a fair outcome and made the whole experience far less stressful than it could have been.

This level of after-sales service is becoming increasingly rare. Carpet Call Capalaba stood behind its customer, and Sundeep's professionalism, honesty and commitment completely restored our confidence.

Thank you, Sundeep, for delivering exactly the sort of customer service every retailer should strive for. Based on our experience, I would happily recommend Carpet Call Capalaba to friends and family.

I just want to say that unless Adam (Carpet Call Watergardens) intervened with my hallway runner order I would have cancelled the order and demanded a full refund. Adam took over my order, albeit not his department, as Jack who I originally spoke with (in store) messed up the order for a 7m runner and then was conveniently not around when I… Read more ·  1

complained but luckily Adam was in the store at the time and remembered me talking with Jack about the runner and said he would look after the order personally. Adam always called me and gave me an update to ensure I was happy with what I originally ordered. Thank you Adam for a job well done.

After waiting nearly 3 months for my plantation shutters, they were promptly installed by Leo and his colleague and apart from the them being so so polite, they left the place clean after the installation of all the plantation shutters was excellent, they look absolutely fantastic. LOVE the shutters! Show details ·  1

NO. Just don't go near carpet call. In brief, I received wrong information from the sales team, which cost me a 4 week delay the product I selected from the sample (photo 2) was nothing like that supplied (photo 1), but was the same name. The guy who laid the floating floor was a nightmare. To top all of that off, they owe me a small refund.

Had out top floor carpeted including stairs. Then we had timber flooring downstairs. Where the carpet met tge timber floors downstair someone had to return to 'pull' the carpet to the timber floor to finish off. Then started to feel nail through stair carpet. Mutliple messages to Auburn store and mutiple calls to their Head Office. Ignored by… Read more

Auburn and promised to have it fixed by Head Office and nothing is done. My suggestion find use another company.

I placed an online order for a Quattro self cleaning power cordless mop. I received another person's order of replacement mop pads. I have contacted Carpet Call numerous times to try and resolve this problem but they have either been unhelpful when I managed to speak with someone or not returned calls when I left messages. I simply want my mop but… Read more

this seems beyond Carpet Call. If you have a problem they are unresponsive and unreasonable. I would recommend avoiding this company.

We paid more for the carpet in our new home, it's noisy and crunchy to walk on. Even just the cat walking on the carpet wakes you up at night. The carpet wore down within 3 months of light use. Wouldn't recommend at all. Very disappointed. Was told to steam clean it to fix the issues. Show details

Title: Absolute Nightmare - Extortion, Deception, and Fraudulent Claims]Avoid Carpet Call Browns Plains and their salesperson, [Name Removed], at all costs. This has been the most predatory and unconscionable business experience of my life, which has caused me severe psychological and physical injury, leading to an official Medical Certificate… Read more

from my doctor.Exorbitant Pricing & Coercion: They charged me an extortionate $3,200.00 for a minor area of only 20 square metres (a single room). This is 2 to 3 times the standard market rate in Brisbane. Even before any installation commenced, they aggressively harassed us via continuous phone calls to demand the full balance just to trap our funds.Total Failure of Disclosure: They conducted a mandatory "Site Measure" but completely failed to verbally disclose that ripping up the subfloor was required. Their own professional installers arrived completely blind to this requirement and had to call their manager from my home, proving total internal communication failure.Good Faith Ignored: Right after the failed install, my wife visited the store demanding a refund. Despite the severe distress, we still tried in good faith to resolve this amicably by purchasing a separate $1,500 rug from them. They completely exploited our sincerity.Fraudulent Claims by General Manager: Shockingly, the General Manager of Carpet Call QLD ([Name Removed]) officially refused a refund by falsely claiming the carpet had already been "pre-cut specifically to suit the dimensions." This is a blatant fabrication. The carpet was brought to my home in its raw, uncut "Roll Form," witnessed by multiple people. When I demanded physical proof of the pre-cut carpet, they panicked and couldn't show it. I strongly suspect they are currently trying to retrospectively cut the roll in their warehouse to fabricate evidence.I have now officially lodged a formal complaint with the Queensland Office of Fair Trading (OFT) and submitted my official Medical Certificate as primary evidence of the severe distress and anxiety they inflicted on my family. If not fully refunded immediately, I will be taking this straight to QCAT for fraudulent conduct and personal injury liability. Save your money and mental health—never step into this store.

Property Damage, Poor Workmanship and Months of Chasing Repairs I would not recommend Carpet Call Fyshwick based on my experience. My insurer arranged for Carpet Call to complete flooring and skirting board installation works at my home following significant sewage overflow damage, and I personally paid for flooring in two additional rooms.… Read more

Unfortunately, the overall experience became extremely stressful and disappointing.

On the day of installation, I was unexpectedly required to pay an additional $270 for furniture moving or the installers would not proceed with the work. I saw an installer using the affected toilet which I had warned them not to use as it could initiate another overflow. As we were not living at the house, I came back to find cigarette butts all over my front lawn and pushed into my back deck along with discarded rubbish.

During the installation process, my dining table (purchased in 2024 and previously in excellent condition) was damaged after being moved by the installers. The damage included a split/detached leg as well as cracking to the tabletop.

Carpet Call also issued me an invoice for $350 to move the dishwasher and refrigerator in the insurance-funded area of the home. I advised that I would not be personally responsible for this charge as it related to the insurance works. I am unaware whether this invoice was ultimately paid by the insurer. Following completion of the flooring installation, neither the dishwasher nor the refrigerator was returned to its original position, requiring further effort to have the kitchen restored to a usable state.

In addition, I repeatedly raised concerns regarding the quality of the skirting board installation, including visible gaps, rough joins and poor finishing. Over approximately 7 months I made numerous phone calls, emails, texts and in-person visits attempting to resolve both the table damage and the workmanship.

Initially, Carpet Call discussed repairs after 6 months, compensation and skirting rectification works, including a proposed compensation offer of $500 and a scheduled repair date. However, after I continued raising concerns about the extent of the damage and workmanship issues, the agreed rectification works were later withdrawn and responsibility for the damage disputed.

I found the overall handling of the matter disappointing due to the delays, lack of accountability and stress involved in trying to achieve a fair outcome.

So after paying a total of $6,797.13, I have been left with a significantly damaged dining table, skirting boards with visible gaps, amateur joins and poor finishing, and no meaningful resolution or compensation despite months of attempting to resolve the matter directly with Carpet Call Fyshwick.

This review is product specific, but does also relate to my experience with Carpet Call. I purchased a rug and a product called an Amazing Wonderblock to clean the rug from them in October 2025. The product is used to mop up stain and spills and comes with specific instructions which advise to rinse the item after use and to store damp, ready… Read more

for the next use which is exactly what I did.

However upon it's next use I found the item was covered in mould which could not be removed.

After what can only be described as a combative conversation with the store concerned and them refusing to do anything I contacted their HO who organised a product swap.

But guess what, product has been used once and has come up mouldy again (as per pictures)

I have this time asked for a refund which Carpet Call has refused, which given the product is not fit for purpose annoys me a bit, but they have let me exchange for a different item.

In short, give this product a wide berth. Carpet Call flatly refuse to say product is faulty but it quite clearly is just rubbish.

Engaged "The Experts in the Trade" to re-carpet entire upper floor of our home around May 2025 and have regretted it every day since. Carpet selected, first install rescheduled due to faulty stock, second install completed months later after furniture moved for 1st install, carpet faulty. Move furniture third time for a complete re carpet three… Read more

weeks later; carpet still unsightly with horrible "mismatched" join spanning the entire master bedroom in centre of floor. Multiple visits to site, numerous emails back and forth and told 10 months later that carpet selected will always create visible join line and we should darken our windows to eliminate issue. I should think that the "Experts in the Trade would possess enough product knowledge to know and advise that selected carpet does not join well, choose again. Would not recommend using Carpet Call in Brisbane area ever!

Extremely poor after sales service. $8000 job, Carpet on stairway in our apartment block. Installer left mess behind, failed to glue carpet at one apartment doorway, since repaired. Major issue was carpet was glued at open edge at part of the installation but not for the major balance. Multiple email contact resulted in same salesman replying… Read more

there is nothing wrong. Engaging local retail store to help they got the same response. Pathetic for a company whose moto is " The experts in the trade" Where is the manager in all of this. He is missing, he doesn't care. The issue is clear to me. They engage an installer for a particular job and once its finished and he is paid the installer refuses to go back and fix any issues plus carpet call seems not to employ any installers themselves to attend to poor installation problems. Don't use these people, they don't care and are totally unprofessional.

Deceitful charlatans – We wish we had never walked into Carpet Call Penrith. Our experience was abominable. In our opinion they are the most disreputable company we have ever had the misfortune to deal with. The workmanship was so substandard it would rate less than zero,… Read more

yet they dared call their contractor a "professional". Laughable! The floor they laid started falling apart after two weeks (and eventually 80% lifted away causing unsafe trip hazards) so the installer and Carpet Call, following what appeared to us to be collusion, made up a story that this was somehow all our fault, and just walked away. Talk about under-handed and nefarious! They didn't even bother to come and inspect. Just go away, we have your money ha ha, not interested in any after sales service. Forget about any guarantee. We know from discussions with the ATFA that the Australian Standard for floor laying AS1884:2021 was never remotely adhered to by the contractor so we know it was his fault. There is no way these installers were ever "professional". They did the job in two days that, if "professionally" done according to the Standard should take a week. We now have to start again from scratch. A total disaster. Our advice is never even think of dealing with this nasty dishonest company.

Paid carpet call Fountain Gate $7000+ to have vinyl flooring put through our house was told the flooring we chose would not lift but 12 months after there warranty ran out I have a board lifting I reported it to [Name Removed] at Fountain Gate and… Read more

his report back to me was sorry out of warranty and the service department refused to send out someone to inspect it for me. So be very careful dealing with Carpet Call they should be renamed sell and forget they will take your money but service is another thing not very nice people.

This review is for Carpet Call in South Morang, Victoria and its Regional managers who dealt with our complaint. We purchased wool carpets from… Read more

Carpet Call South Morang in March for a house renovation. The carpets were installed on two separate dates. The installer from Carpet Call who installed the carpets in April was first rate as was his quality of work. The installers on Friday 11th July 2025 arranged by Carpet Call has left multiple areas of damage to our three bedrooms/skirting boards.(see photos). Not only was the damage done it was also attempted to be covered up with putty and we were not notified. The carpet was not laid square to the room and was very poorly laid.

Upon close inspection at the end of the job we found 5 large areas of skirting board that had been damaged and a broken door stops. These bedrooms and skirting had just been painted and renovated that week. We were extremely disappointed by the lack of care and professionalism of the installers. When we pointed out the damage he then tried to offer money. We obviously complained to the manager of Carpet Call South Morang who was very apologetic. The regional manager [Name Removed] who attended our home was at best average. He arranged for the damage to be fixed to skirting boards. Had a real qualified carpet layer come out and cut, stretch etc the carpet in an attempt to make it look respectable. (See image 4) This is what was removed from the rooms due to terrible job done laying carpet on 11/7/25.

Carpet Call now just want to wipe their hands of this appalling installation. No compensation for poorly laid carpet, damage or broken door stops. We certainly did not find them to be the so called Experts In The Trade. Please check very carefully who is installing your carpet and their qualifications.

We would never use this company again. Their follow up and complaint handling is just deplorable. Worst experience in retail ever.