Carpet Call

Carpet Call

 Verified
Carpet Call
4.0

3,428 reviews

PositivevsNegative
75% · 2,559824 · 24%
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Return Claim MadeYes (30) · No (361)
Warranty Claim MadeYes (16) · No (130)
Product Quality
3.9 (369)
Shipping
3.2 (38)
Customer Service
3.3 (368)

Reviews

3,428 reviews
Unsatisfied Customer
Unsatisfied CustomerSouth East Queensland, QLD
  Rugs

Don't ever put a deposit down if your unsure

I put a down payment for a rug but then immediately changed my mind. But Carpet Call refused to give my deposit back. I have many rugs and flooring to buy but I won't be using Carpet Call ever again. Its like once they have your money they won't give it back despite that I would have been an excellent customer for you. Show details
Georgina
GeorginaSouth East Queensland, QLD
  Carpet Flooring
Product Quality
Customer Service
Gremar
GremarGold Coast4 posts
  Carpet Flooring

Terrible

Disappointing and would probably not use this shop again. (3) trips to finalise the selection and installation and each time, new or temp staff had no record of my previous visits so needed to repeat my personal information, address, carpet selection etc. each time over again. Install date was then changed twice. Finally, installer arrived and quickly left. Furniture too much for him to move, even though it was a 10min job for me and the tennant to fix. Shop had failed to send details of customer obligations. The next installer that arrived demanded more than the accepted quote to move the furniture. All in all a terrible experience. I would use a private company next time, albeit more expensive. Show details
Product Quality
Customer Service
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Al W.
Al W.3 posts
  Blinds & Shutters

Bad, never again

Disappointed , will never again use. Experts in the trade????
Delays in getting "check measure" due to email getting sent to wrong installer.
Have paid 50% deposit still no date for Install more than 2 months on. Tenant has now moved in with no blinds on windows.
Customer service doesn't reply.
Had hard flooring and carpet layed as well.
Only hard flooring had no complaints.
Have used you previously but
Never again carpet call. Show details
Al W.
Al W.  
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Chris W.
Chris W.Sydney Surrounds, NSW
  Carpet Flooring

Problem Solved

After the initial carpet was laid very well I might add, the product itself developed a fault.
After some investigation and correspondence with the Sydney Operations Manager it was decided that the carpet should be replaced.

On the day and at the time arranged, Ali, Adam & Billy (I hope I got the names right) arrived and proceeded to remove the faulty carpet and replace it with the new.

They worked extremely hard for at least eight hours straight. They assisted with the moving of a lot of heavy furniture and the workmanship in the laying of eight large rooms two hallways and the stairs is superb.

I would like to add my personal thanks to the team and the operations manager for making it all happen and a beautiful result.

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Desmond T
Desmond T
  Carpet Flooring

A wholesome experience

This is my first time using Carpet Call to lay carpets at my home and they did a fantastic job. Kai and his layers from Castle Hill worked non stop from the time of arrival. The carpets were meticulously measured and cut and the connections were seamless. Am really pleased that everything went smoothly. Keep up the good work guys! Show details ·  1
Charlotte
Charlotte2 posts
  Carpet Flooring

Very happy

Had my carpet installed by Sam and Ricci they were on time helpful and did a good job and very friendly. Show details ·  1
GBride
GBrideGreater Melbourne (Metropolitan), VIC3 posts
  Verified Hybrid Flooring
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Maggie Zhang
Maggie ZhangSydney, NSW
  Carpet Flooring

Wonderful service

Just a short Thank you for the great carpet. I'd like to mention the wonderful service provided by Sorosh after 4 years sales. I purchased the carpet from Carpet Call 4 years ago and found seams and contacted Carpet Call. Sorosh organised fixing my carpet problem. He is professional and extremely good at customer service .
Thanks Carpet Call for a great job and terrific service. Show details ·  1
D W.
D W.
  Carpet Flooring

Terrible

Carpet Call came to replace my carpet today and created a join from the hallway to the bedroom using a strip of carpet about 20cm so there are two join lines in the door!! Show details
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Emma
EmmaSydney Surrounds, NSW
  Carpet Flooring
Product Quality
Customer Service
Carpet Call
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Kunovsky
Kunovsky
  Carpet Flooring

Castle Hill Carpet call

Excellent, knowledgeable service from Massi and his staff at Castle Hill Carpet call.Massi and Najib helped me choose the right carpet and hybrid flooring for our renovation. Massi was very patient with all my requirements and provided me with expert advice. AS we were laying Hybrid flooring over tiles it was very important to me that scocia beading was not used along walls. HIs installer did an excellent job at removing old skirting and replacing with new for a perfect modern look. Carpet layer sent was also extremely fast and professional. Highly recommend Carpet Call Castle Hill. Show details ·  1
Marion I
Marion ISydney, NSW10 posts
  Blinds & Shutters

Quickest service

I have just contacted Carpet Call and already received a very good quote which I have accepted. Great to deal with Yusef Aziz, very professional and easy to talk to. Show details ·  1
SJT23
SJT232 posts
  Hybrid Flooring
Carpet Call
Carpet Call   DM   
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Annette
AnnetteSydney, NSW
  Carpet Flooring

Great carpet, good price, installed quickly

They were efficient and came to measure our home the same day we visited the store, and then were available quite quickly to install. They were willing to negotiate on price with us and were more affordable than Carpet Court. The carpet installer Mikey did a really great job, particularly dealing with some difficult stairs and previously poorly laid carpet he had to remove. Mikey also catered to our requests regarding the installation. Show details ·  1

Questions & Answers

Caitlin C.
Caitlin C. · Carpet Call

Can i get a refund on my installation after cancelling

Josie C.
Josie C. · Hybrid Flooring

What is the appropriate preparation for laying hybrid over tiles? We are not happy with our installation and now moisture has affected the hybrid planks. Carpet Call are insistent it is water damage and therefore not covered under warranty. We believe they did not prepare the floor correctly.

Noushin H.
Noushin H. · Laminate Flooring

I have booked for a flooring job, replacing carpet with laminate through a carpet Court store in Melbourne. The amount requested to make the booking was very high, I paid 2900 with only 1000 remaining balance. Job is booked for mod January (in 10 days). Now I have incurred a personal issue die to Covid and unable to proceed. Will they refund the deposit I paid? When I called this week I was told it depends if they have already purchased the material.

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Details

Compare all Carpet Call listings
CategoryOnline Shops, Physical Shops and Home Decor ShopsOnline Shops, Physical Shops and Home Decor ShopsOnline Shops, Physical Shops and Home Decor ShopsOnline Shops, Physical Shops and Home Decor Shops
Offers Free Standard Shipping NoNoNoNo
After Sales ServiceNoNoNoNo
Custom Sizing YesYesYesYes
Included Installation YesYesYesYes
Type of Products OfferedRugsRugsRugsRugs
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Contact info for Carpet Call

  • ABN: 78010037144

Extra Information

Christmas Warehouse
Milkcan
Miss Amara
Canningvale
DecoRug

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