Carpet Call

We recently engaged Carpet Call to carpet and vinyl floor most of our house. I visited the Joondalup store and had a good interaction with the sales person there. Next step was the measuring and quote which was an easy experience with the same sales person. A new team took over for the installation and the installers themselves were top notch. In both instances (vinyl and carpet) a call came through in the morning to update arrival time (timely in both instances). Overall I rate this an efficient, professional organisation and would have no hesitation to recommend them. Everything happened according to timelines set. And best of all the house looks great.

Needed carpet quoted and installed within a week. The team could not have been more helpful. Job was done on time and really professionally. Good follow up and coordination. We couldn't be happier

Timber ordered June 2019, date to lay Sept 19. Cancelled as no stock! Rescheduled 3 times due to delays. Then when layers they didnt order enough! still waiting Dec 19!!

Over all my experience was good. The guy that came out was friendly on time and helped me choose a nice carpet. Installation was quick, prompt and to what I see a good job. The only down side was that i was asked three times to make payments that I had already made because they were not recorded and apparently my payments were processed manually, so something.

All i can say the ads on tv etc say they are the best and the cheapest rubbish went to a store organised measure and quote for 4 bedroom house the guy comes out does everything overpriced organised another company to come in and do the same thing for a second opinion on the price well they smashed carpet call i think the salesman is more interested in there commission than the customers carpet call look after your customers and people before your bottom line

Carpet call promised to beat a competitors quote. Then on day of laying flooring the tradesman told me all the extra costs I needed to outlay.
The job had to be postponed to get another tradesman to quote.
Was very happy with the guys tgat laid the floor. Then a week later carpet court took $270 out of my account and did not tell me. Very poor customer service

I would like to take this opportunity to express our sincere thanks to Steve Kane (operation manager) at Carpet Call Warehouse Seven Hills and the Carpet installers Mark and Daniel. It was a pleasure to have people who are professional with great work ethics. Rosa and I very much appreciated it. Anthony

We purchased carpet tiles for a reno from Michael at Indooroopilly. We were very pleased with his recommendation and advice on colour. The tiles look great! Thanks again to Michael for a friendly and prompt service.

The carpet is lovely, and the advice we were given was top-notch. The person who did our measure and quote was very thorough and more interested in getting us the right carpet, even suggesting an alternative that was a lot cheaper. The carpet installers were on-time, fast, polite and did a sensational job, leaving the place spotless.

We were re-carpeting the whole house and included Carpet Call into our mix of quotes. Their sales team were friendly, helpful and informative whilst providing the best quotation for our requirements. They were complemented by a three-man installation team who completed the total job on our appointed day, they were extremely competent, professional and did an outstanding job. We are very pleased that we chose Carpet Call and have no hesitation in recommending them for consideration.

Really want to thank Massi from Marsden park store.
He guided me to choose best flooring and was so patient and knowledgeable.
He spend more than half an hour with me to help me decide and followed up till installation was done.
I highly recommend him.He will guide you through and be assured you are in safe hands.

Having decided on the rug, realised I had left mobile at home with pictures of said room involved, imagine my surprise when Daniel offered me an alternative solution
Daniel was courteous, friendly and made my purchase anxiety free and very simple
I will definitely shop at their store again, thank you so much

Immanuel saw a photo of our area & picked out the perfect rug, from their vast range of rugs. Their policy allowed us to try the rug at home & make sure the size & color was correct. Thank you Immanuel for your efficient & pleasant manner.

Salesman from Carpet Call misled us on some of the charges and installers damaged existing adjoining flooring while removing the old carpet. Carpet Call then lied and denied, saying the damage was already existing and we have to prove the installers did it. Surprisingly neither the installers, nor the salesperson when he was measuring and inspecting the house for the order, noticed it at the time, most likely because there was nothing to notice. Denying and lying doesn't make them right. Avoid them, we would definitely not use them again .

Great work Massi for your quick and prompt response to us from the start quote and installed within a week , everything ran smoothly and the installer done within few hours , carpet tiles look so good for the office room.

Michael from Carpet Call Indooroopilly store was absolutely fantastic. We were very impressed with Michaels knowledge of carpets, the advice he gave us, his exceptional service and his quotation. The carpet layers were clean, professional, friendly and fast. Highly recommend Michael if you are looking for new floor covering.

I was incredibly impressed with the professionalism displayed by the team at Carpet Call Timber Flooring led by Dan. They identified and found a solution to the problem of the foundation on which to lay the floors promptly. The floors look fabulous, I recommend their service and product highly.