Carpet Call

From the get go Omar from Campbelltown Carpet Call really met our needs for our flooring, very professional. Great customer service and was always willing to meet us halfway giving us the best deal. I would highly recommend seeing him directly if anyone is considering new flooring. The carpet laid was done well and if any questions Omar would address them instantly. I would go through this company again because of how well we were looked after. Absolutely proud of the work completed.
Thanks again guys

Ordered November 19 is now Feb 20, no installation date, no answers to emails. They had to measure twice also. They were very organised in one area. Taking the 50 percent deposit.
The store I ordered from actually hung up on me when I called them to get an update as they were with a customer.
Also the floor boards have buckled and no luck getting that fixed. Phone calls, emails, phones that ring out. Exhaustingly poor service....

While the installation was completed and the installation work was good, my rating is not higher because of the following reasons:
- was not informed the works take 2 days, carpet call informed us it would take 1 day
- our installation date was stuffed up so installation day was delayed by a day
- awful customer service after the installation date was booked in, the person was dismissive and patronising

Done a vinyl flooring for my new home. Faulty installation, delays for more than 2 months, done a damages in the walls and not will to fix them. And on top of that inappropriate way to deal with the customers.
Delayed the installation five times. And when they done it, they done a faulty job.
No levelling has been made which left my second floor bumpy when walking on it. Aggressive in their emails.
Not following what’s written in the contract
After two months of problems, I went to NSW Fair Trading. And it took me no time to have my issues resolved . Thanks to Fair Tradings for your support.
Please people stay away from this company and save your time and money.

I had 4 blinds measured and fitted to a large door / window. I ordered on line and confirmed times by phone and email. All people I dealt with were polite and on time. I'm very pleased with the result.

Blair our carpet layer was the most happiest person nothing was to much trouble for him carpet call he is a keeper he has done you proud.
Service was prompt with follow up phone calls for delivery date and very friendly staff.

Terrible terrible experience with this company , they have no idea about customer service, especially the head office team.! They don’t pride themselves on customer satisfaction whatsoever. When I asked for charcoal carpet, I expected charcoal carpet, not plum.! So upset and will be making sure no one I know touches any stores or this money hungry company.!

Osborne Park store sales honest, straightforward, listened.
We ordered kitchen laminate and family room carpet, both laid by Proffessional layers on dates they provided, cleaned up afterwards.
Would not go anywhere else and would recommend Osborne Park store for great service.

Great Service from Matt the salesman at Balcatta, very efficient. The installer was running late but text to let me know in advance, then the job was completed in no time! Under an hour, very impressed!

The floor has been installed on Friday 7th of Feb '20 by Michael who was professional and friendly!
Also many thanks to LAURA for contacting and messaging me while i was waiting for strata approval!
Thank you "carpetcall"
Looking forward to plantation shutters

We ordered carpet for three bedrooms in January 2020 from carpet call Richmond. Although the carpet was installed on the agreed upon date, during the installation parts of my freshly painted walls and architraves were very noticeably damaged. In addition, there is a red stain that has been left on the carpet (install only occurred today). We are very disappointed and would not recommend carpet call due to the damage that has been caused. We have taken photos of all areas that have been chipped and marked.

Great customer service from the Cockburn store. Wanted to say a huge thanks to Stuart, Reece & Carl the layer for their great service & will definitely recommend carpet call in Cockburn. We are very happy customers. Great job again by all.

Good in store advice price and service. On time measure and confirmation. On time laying and a really good job. Well done Carpet call. I would recommend the guys at Rockingham along with Their laying team to anyone.

We have recently visit Prospects Store for window shopping, but store manager guided us with correct choice. Floor Timbers and staircase carpet selection were perfect and job completed with perfection. Thanks

Level of service was so good, lovely staff, always polite and happy. We have used carpet call before and fully reccomend them. Thank you. Even the office staff are lovely on the phone,

Product was exactly as represented on line . It arrived in two days and I'm not even in the metropolitan region. Could not be happier. Would recommend Carpet Call to everyone.

I have just had carpet laid from Carpet Call
Richmond and the service was exceptional.
From the moment I contacted George at the office to meeting Joe for selection of carpet followed by Andrew and Anthony laying the carpet, I have been blown away by their professionalism and service!!
Great work Guys!!
Will definitely recommend you to my friends. Don’t go anywhere else -
Carpet Call Richmond are the Best!!!
Cheers
Robyn
Melbourne

I was served straight away by Nirav. He gave me a lot of assistance and many rug options for what I needed. I would highly recommend Carpet Call Capalaba and I will return for more rugs in future.