Carpet Call

Mihir and Lucky did a great job installing our shutters today. They were on time, efficient and polite. Well done guys

Having gone through the same process /same flooring 2.5 years earlier we were horrified with the level of professionalism (or lack of) by the sub contractor we were allocated for our install. Disrespectful, arrogant, bully who didn’t want to acknowledge and take ownership for a extremely poor install by one of his staff! I wish I had of read Product reviews of his company prior to allowing him onto our property! Our contract was for 2 days but we ended up out of pocket for a motel and the job ended up taking 3 days. Although we would have p...

I had shutters installed in my bedrooms in Feb and so disappointed as they are not level and sag towards the middle. It took 12 calls and took until May to get the installer back. He then said he couldn’t do anything as the shutter would then stick when trying to open and it would void the warranty. He said sorry but he can’t fix how they look visually. What a joke! how they look visually is the whole point of spending so much money on a window treatment! I have used other companies for shutters in the past and never had any issues. My advice go elsewhere for shutters!

They came and measured the whole house and then left off a room so quote was less. When installed one room not done and when questioned there was no followup and I needed to sort out. They would not complete job unless we paid another $1000.00. I went to the other quote fom competitors and got the last room done for $250 less and a better quality carpet. Very poor service and a real ripoff. No apology and no follow up. Get a copy of the sketch and quote when first done and recheck after person leaves.
Good luck, you will need it!!

Planned for carpet to be fitted on Friday around 9am.
I received a call from Oscar at 8.45 am to confirm access.
Oscar arrived at 8.55 am and swung straight into action.
Old carpet and underflooring removed, floors vacuumed to a spotless level.
New smooth edges fitted, new underflooring and new carpet to boot.
I cannot praise Oscar highly enough.
A true gentleman and quality work.
This guy knows his stuff and nothing was too much trouble for him.
Great clean and proper service.
I

We couldn't fault Oscar, our carpet layer. He was extremely punctual, friendly and polite. Oscar explained how to best care for the carpet after installation. We would rate Oscar a definite 5. Carpet Call the Company however, delivered the wrong coloured carpet. Oscar had no choice but to lay the carpet as it was a safety issue for my elderly parents with leaving exposed nails around the skirting boards. Carpet Call tried to charge us an additional $690 for pull up and removal of the original carpet which we understood was incorporated in the original quote.

Our installation technician Oscar was polite, punctual and professional. He certainly knows what he’s doing. He even offered advice on cleaning and caring for our new carpet. We are very happy with the whole experience. Thank you to the team at Carpet Call Crossroads.

Thanks so happy with the job
They are coming on time and helpful and they are cleaning after the job finish so happy and I will give you guys number to any one ask me for a job

I was quoted $14,500.00 for a full laminated timer floor installation in my Caringbah unit. I had to pay the entire amount before the installation would take place. The installers arrived and began to remove my old carpet. After an hour they told me the floor was not level and needed to be repaired. I was then charged $5630.00 to level the floor. Two days later they told me they'd incorrectly installed the flooring on my stairs. They would need to replace that area of the flooring. It took them two and a half weeks to get the replacement floori...

On Dec 15 after deciding instore on two rugs of the same color we received 1 and realized it was the wrong choice so we canceled the largest rug and returned the medium size one. We were given a credit note of $1798 no refund was offered. We started again to look for other rugs but there was nothing that appealed to us. We were told that they would get new stock further into the new year. After visiting the Hoppers Crossing store again recently to look at new stock everything is the same as it was 4 months ago. The choice of rugs is limited a...

We had an urgent job to lay carpet in two rooms when I visited the sales room at Carpet Call Cambelltown NSW the sales rep Omar was extremely helpful and was even able to come and check our measurements the same day. The carpet layer Fardin turned up and did an amazing job and even completed a small carpet repair on our stairwell as a bonus it is not often you get such great service by all involved but this was definetely one of those. Thank you Carpet Call

After ordering a 7 metre rug which arrived two weeks later, and put it on the floor in my passage, it was crooked by 15 cms. I took it back to have it replaced, and 9 phone calls and 5 weeks later I am still waiting for a rug, one of the incompetent staff I spoke to actually hung up on me!!!
I got them to measure up to re carpet my entire house, thank the lord I never paid the deposit as I felt very uneasy by the sales guy's desperation. Clearly that inner voice was right.
But sadly after going into the 6th week I am still waiting for a simple rug, imagine how they would stuffed up my carpets if I had actually used them.
I heard from a good friend Carpet Court are really good - time to give them a try.

This is a review for Carpetcall Toowoomba. I am writing this out of sheer frustration. Absolute time wasters. Turned up for shutters and flooring, both times with out samples as requested. Second time half an hour late and excuse was the samples wouldn't fit in the car and blamed the sales assistant. crap. Will NOT go for the trifecta.

Fantastic process from a prompt measure and quote, help choosing just the right colour and product and installation on time and done perfectly (thanks Perry!). Super easy from start to finish with excellent customer service as well. Would gladly recommend Carpet Call !

Not received a receipt of my payment. Bad workmanship of the installation of carpet, ugly joint in the middle of the room; small, inserted piece of carpet with two joints in bedroom.