Purchased rug, out of stock, waited 3 months, no updates, got an email saying it was back in stock, received a full refund and told they’ve run out. Worst customer service. Offered the generic discount that was available to anyone online using a code to purchase a different rug, superficial and in genuine service, not in Australia. Do not recommend, there are plenty of online stores like them. Purchase from another one!

I ordered a beautiful rug from their website, but cancelled it because of COVID-19. Miss Amara offered a couple of options before I canceled my order, such as introducing some alternative products and assistance from the style team.

After all, I canceled my order for this time. The staffs are understanding about my concerns about production delays amid the COVID-19 and sent me a refund notification within an hour of my email. I also received a gentle reminder that 3-5 business days for the transfer of funds to reflect on the original form of payment. Very impressed!!

Purchased 22 July 2020 and on their website said dispatch in a few days but I distinctively remember as I wanted it for winter specifically. Continuous delays, each email is another months delay. No offer of discounts or bonus for compensation just offered refund or to change rug but of course none are in stock. Paid months ago now expecting late November for the third delay. Just wish they were straight forward months ago. Really disappointed.

I bought a rug online though Miss Amara but it didn't fit into the space I bought it for correctly. I had the rug returned at no extra cost and received a full refund. I will definitely buy from them again.

I recently contacted Miss Amara for styling advice. Rejille quickly replied to get more information on our needs. She then made a selection matching our criteria. I was pleasantly surprised to get answers on a week end and she even mentioned that some promotion going on in my country. Thank you!

Miss Amara gave us some great suggestions and advice on suitable rugs for a neutral nursery. Although our rug isn’t due for delivery til mid November we were able to see it in the room through the app on their website. We have bought with confidence knowing that if the rug isn’t right we can return it or exchange it. Very happy with their service.

I love my new rug, fits in beautifully with my room and pulls the dining area together. Very happy with purchase. Delivery was unpredictable with the underlay and rug arriving separately. This is my 3rd rug bought through missarmara.

The Miss Amara team were amazingly helpful over the course of my recent purchase. Rapid response and very easy to contact. Product gorgeous too! We are really happy with our purchase.

Ordered a beautiful rug for a very good price. I was impressed with their returns policy so no risk to buy. Also I had forgotten to apply a discount code and they applied it for me after the sale was completed. I couldn’t be happier. Excellent customer service. Can’t wait for my rug!!

I ordered 3 rugs from Miss Amara. When the first one arrived, while absolutely beautiful and perfect for the space, I realised one of the other rugs I'd ordered would be too big. Charisa from Customer Service quickly responded to my email, and was able to change my order with no fuss or concerns. Very impressed. I am very much looking forward to receiving my other two rugs. Highly recommend Miss Amara.

I absolutely love it and have been recommending you guys nonstop. Such an awesome service you provided in helping me choose the rug and size and I'm so glad I went for this beautiful grey rug – its 100% perfect!.

My Calau and Helena rugs are just perfect. We recently renovated in a French provincial/Hampton style. The Calau changes colour depending on direction of pile. Perfect woth our oak floorin. Love them both

I found Miss Amara to be professional and had great communication throughout the buying process. The rug is of good quality and looked better than I expected. I would highly recommend Miss Amara and will shop again.

Beautiful runner rug. Heaps of options to choose from and helpful styling advice. Will definitely buy from this business again. Am currently using their free styling advice - looking forward to the next rug I can purchase. Thanks!

Love this rug ..... has really made my dining area extra special..... puts a huge smile on my face.
Beautiful quality & looks awesome.
Great prompt service & response time
Thank you Miss Amara

Great range wirh some unique designs that are hard to find elsewhere very competitive prices with excellent service to back it up. Very impressed il definitely be shopping here again.

The rug is beautiful and for a good price.
The service and help was amazing and the process was made really easy when I was sent the wrong rug size.

I looked everywhere for a rug like this to compliment our newly renovated home. Most were really rough. This one is soft and flat. Just perfect. Great site and customer service with Miss Amara! We love our new rug too :) thank you

I ordered a rug today and realized I had ordered the wrong size. I sent an email asking if I could change the size and my issue was rectified instantly.