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Miss Amara

Miss Amara

4.5 from 492 reviews · View Statistics
See the Best Home Decor Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Miss Amara

Reviews

  • Product Quality
    4.6 (299)
  • Return Claim MadeYes (52) · No (338)
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Amazing service and rugs.

published

I have bought three rugs now and I absolutely love the speed of the delivery, the website and how you can virtually see your rugs, the service etc. I have to return one rug, as I need a bigger a size and it was organised so efficiently. Brilliant company. Highly recommend.

Incentivised Review No
annette
annette
  • 2 reviews

Service is prompt and amazing

published

If you have any concerns, need to change as it’s a longer wait than you anticipated, they not only change for you they help you decide what would work best in your space. Amazing service and very prompt and professional. Highly recommend

Product Quality
Incentivised Review No
Return Claim MadeNo

Plush and pretty

published

I’ve bought two rugs and they’re both beautiful and perfect for my home. The team was super friendly and professional

Product Quality
Incentivised Review No
Return Claim MadeNo
Miss Amara
Miss AmaraMiss Amara
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Kylie
KylieSydney, NSW
  • 4 reviews
  • 1 like
  • Verified

Amazing Service and Product

published

I would like to say a big thank you to Miss Amara for the amazing service I have received. I found the perfect rug and any question I had trying to find the perfect rug was answered straight away. I have 3 dogs and not only needed something that would work with them I also needed the rug to look amazing in my home. This is the 3rd rug I have purchased and will not go anywhere else.

Product Quality
Incentivised Review No
Return Claim MadeNo
Miss Amara
Miss AmaraMiss Amara
Deidre
DeidreWestern Australia

Very good customer experience

published

Ordered two rugs, and both delivered within a short space of time. Good quality rugs. Will order from Miss Amara again in future.

Product Quality
Incentivised Review No
Return Claim MadeNo
Miss Amara
Miss AmaraMiss Amara

Hi Deidre, thank you for your review! We're very glad to hear that you are happy with your rugs and our service! We look forward to seeing you on our website again soon! x - Miss Amara Team

Taylah
Taylah
  • 8 reviews
  • 3 likes

Very good service

published

Miss Amara’s team is extremely helpful and got back to me so quickly to organise my return of a rug I purchase that was too small for my space.
I am beyond impressed with the efficiency of the team!

Incentivised Review No
Miss Amara
Miss AmaraMiss Amara

Hi Taylah, thanks for your review! We're happy to hear that you are pleased with your overall experience with us! We're sorry that the rug didn't suit this time but we look forward to you shopping with us again soon! - Miss Amara Team

  • Verified

Beautiful rug!

published

My rug took a little longer than expected to arrive but it was well worth the wait! And the customer service was more than helpful and went above and beyond in making sure I was happy! I really do love my rug!

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Product Quality
Incentivised Review No
Return Claim MadeNo
Miss Amara
Miss AmaraMiss Amara

Great service

published

Great descriptions and answered queries in great detail. Were very quick to answer back to email and were very kind in their emails.

Incentivised Review No
Miss Amara
Miss AmaraMiss Amara

Hi Dakota, thanks so much for your review! We're happy to hear that you are satisfied with our service! We look forward to seeing you again on our website soon! - Miss Amara Team

Very helpful!

published

The help I’ve received in choosing a rug has been great, lots of options for our space! Looking forward to its arrival.

Incentivised Review No
Miss Amara
Miss AmaraMiss Amara

Hi Stacey, thanks so much for your review! We're glad that you are happy with our free styling service! We too look forward to you receiving your rug! - Miss Amara Team

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Dem
DemSydney, NSW

Amazing customer service. Brilliant rug..

published

Awesome service, awesome rugs. Fast delivery. This rug is 400 by 330. Filled our large living area nicely. Second time I’ve purchased from this company.

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Product Quality
Incentivised Review No
Return Claim MadeNo
Miss Amara
Miss AmaraMiss Amara

Beautiful rug - just what I was looking for

published

I purchased the Nile diamond distressed rug for my living room. It looks exactly like the photos and has a nice soft feel (great underfoot and to sit on!). Customer service was very helpful and efficient. Great experience.

Product Quality
Incentivised Review No
Miss Amara
Miss AmaraMiss Amara
cass f.
cass f.Sydney, NSW

Best rug I've ever bought!

published

I purchased the Sarita Rug and I'm so happy with it. You can see the quality in this rug. It's soft and comfortable under your feet, even nice to lie on!! Definitely worth what I paid!

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Product Quality
Incentivised Review No
Miss Amara
Miss AmaraMiss Amara
b_my_home
b_my_homeGreater Melbourne (Inner), VIC

Just what I wanted

published

I ordered the Sonia Beige and Grey rug and runner. Love it. It's just what I wanted. Great quality and very easy to vacuum. Looks great in my living area and kitchen.

Product Quality
Incentivised Review No
Return Claim MadeNo
Miss Amara
Miss AmaraMiss Amara

Hi b_my_home, thanks for your review! We're so glad to hear that you are happy with your new Sonia rug! We look forward to seeing you on our website again soon! - Miss Amara Team

Excellent customer service

published

Rejille and the team at Miss Amara were so helpful when I changed my mind about the original rug! Would definitely recommend

Incentivised Review No
Return Claim MadeYes
Miss Amara
Miss AmaraMiss Amara

Hi Joel, thank you for your review! We're so happy that Rejille was able to give you amazing service! She's really awesome and we're super lucky to have her! In case you need any more help, you can reach us anytime! - Miss Amara Team

Great service - purchase and returns

published

It was an easy process to purchase the rug, and the return option provided re-assurance that if the rug wasn't right, that was okay.

Product Quality
Incentivised Review No
Return Claim MadeYes
Miss Amara
Miss AmaraMiss Amara
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Questions & Answers

Sue Hockley
Sue Hockleyasked

Where is my rug

1 answer
Miss Amara
Miss AmaraMiss Amara

Hi Sue, we can see there was a delay with your delivery and that after consultation with you and the courier we managed to get it sorted! We are so sorry for the delay! - The Miss Amara Team

Susan P.
Susan P.asked

Hi I have had my lovely Miss Amara rugs for a year now. They are highly textured and now regular vacuuming is not enough to keep them cream coloured. How do I clean them well without making them pill please?

1 answer
Miss Amara
Miss AmaraMiss Amara

Hi Susan, we're so glad to hear that you're enjoying your Miss Amara rugs! After a year of wear we would recommend a professional clean to keep your rugs looking fresh and like new. This will ensure that the type of treatment used is suitable for the fibres of your rugs and prevents damage such as pilling, and help you enjoy your rugs for years to come! - The Miss Amara Team

Wiser Now
Wiser Nowasked

What is Miss Amara's return policy? Do you pay freight?

3 answers
Kay
Kay

They pay freight but will claim your rug isn’t resalable

Wiser Now
Wiser Now

Thanks Kay. Have you returned one? So they will take it back, just make me fell guilty? Will it cost anything? I am so nervous about getting one and it isn't right and Im stuck with it Thanks

Miss Amara
Miss AmaraMiss Amara

Hi Kay and Wiser Now! At Miss Amara we believe you might not get the choice of rug right the first time round, so we offer a 30 day return policy. If you don’t think it’s quite right for you, just return the item (unused, undamaged and in it’s original condition) and we’ll provide a full refund. We’ll even pay for your return shipping!

We envision you trying your rug at home the same way you'd try a new dress before taking off the tags - treating it gently and with care! It's important that if you roll out the rug and it isn't right, that you roll it straight back up again and contact us to organise a return. We can't accept a rug for return if it has been used or cleaned. We do inspect all rugs that come back to us - as you'd appreciate, we can't accept damaged or used rugs for return.

We'll make the necessary arrangements with regards to pickup and delivery and provided the item is unused, undamaged and in its original condition, you will receive a refund on your purchase - with our 30 day return policy. The 30 day policy begins from when you receive your rug at home!

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