We purchased the Morgan rug and are extremely happy with the quality and look of the rug. The rug took a while to arrive and was delayed by a month but we were notified and the company were easy to work with to update us on the arrival time. We have recommended Miss Amara to our family and friends, a family member has already purchased a rug and are also happy with it.

Returns process is a nightmare. The purchase was easy quick to take the money &deliver. As an appreciative customer I returned it within a few days. Rug was picked up on the 15th of Jan. It's now the 3rd of Feb & I still haven't received my refund. I have tried with Miss Amara who offers a generic non committal accuracy on when refund will be received. A blurb on hiding behind warehouse timelines is given as an excuse. Will NEVER use them again. Please be careful.

I purchased my new rug recently and I am very happy with the quality, the colour and texture. It’s perfect!! A special thank you to Rejille for your fabulous customer service in helping me choose my new rug. Definitely will recommend Miss Amara and repurchased in the future

I ordered my Sahara rug quite a few months ago and because of covid it took months to arrive. Miss Amara Rugs was constantly keeping me posted with hopeful delivery dates and even refunded $50 back to me. When my rug finally arrived I was extremely happy with it. It looks and feels great. In addition, a few weeks later I received a gift ( small rug) from Miss Amara. Thank you Miss Amara Rugs, I will definitely recommend you.

Do not order from this store if you haven't got months to wait for a rug. One disappointment after the other! We ordered a rug more than a month ago. It took weeks for the order to be dispatched. After weeks of waiting what we received was a rug we didn't order! They messed up our order and sent us the wrong rug. We chose online shopping for the convenience of it but Miss Amara has made a joke out of it. We are waiting for the wrong order to be picked up. And no updates on when our actual order is coming!

I emailed miss amara rugs about an order recently placed and they got back to me really quickly and we’re able to help me really easily. Friendly and great customer service. I really appreciated the prompt help and I will be ordering from miss amara again!

Love my rug !!!
Please people be patient !
Yes I too got frustrated with ETA changes
But Miss Amara were great to communicate with via email, explained why and even offered a partial refund, which was received without any issues.
Was well worth the wait !
COVID is messing with us all
Be kind

Ordered weeks ago dispatch quoted as 1-3 days. Hasnt left warehouse. Will take over a month from ordering to recieve

If you are looking for a rug, DO NOT order with this company!

Proof attached -
I purchase a rug in November, and still have not recieved it!
I have reached out, and keep getting different dates that it will arrive...
I am disgusted and appalled at this blatant theft!
I am a wife and mother, we are single income, and this is a huge purchase for us!

Do not risk it - just don't.

Bought a rug from miss Amara, got an email from courier company to say was delivered but wasn’t here. Spoke to miss Amara who said the courier company hadn’t delivered yet and nothing to worry about that this happens sometimes the couriers clock off before finished. Next day I rang the courier company who told me it had been delivered when I asked for a photo it was sent to the wrong house, I walked up and down our street and it was on a neighbour’s front door 15 houses away. The stress and headache is not worth it.

As I was browsing for a rug for a house warming present, but then decided to purchase a voucher and could not find the option to purchase a voucher on the website. I did notice a virtual pop up on the computer screen with a very helpful staff member guiding me in the right direction. I purchased with ease and the voucher was emailed within minutes. thanks for the fantastic service

I’ve been looking for a rug for a while and miss amaras website made it so easy to browse and choose. I love the design and it looks just like I imagined it would! Delivery was fast and reliable, and the quality of the rug is also perfect. Yay!

I emailed to ask a question regarding my recent order and Katherine for Customer Experience Team responded so quickly i was pleasantly surprised (as it was late on a Friday night)
Thank you Katherine for being attentive and responded respectfully and professionally

When my rug wasn't delivered in a reasonable amount of time customer service sorted it efficiently. Returns were also fantastic (I ordered the wrong size). About to order the right one now!

I received excellent service from their stylist who gave me great advice and excellent choices. I can’t wait to receive my rug and see it in my room.

I have had a fantastic experience with Tatiana your customer care consultant,. She was incredible attentive and respectful and the experience was fantastic.

Great online range, helpful staff on hand to answer any queries you may have, all enquires were handled very promptly - can't wait to get the rugs!

Ameilla from returns was incredibly helpful and fast with her correspondence during a busy Xmas period. Will use Miss Amara again, highly recommend.