Miss Amara
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1,381 reviews · Statistics
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Reviews
Absolutely love my new rug
The customer service I received from Shaheena from Miss Amara was fantastic, I would highly recommend to friends on purchasing a rug from Miss Amara the quality is outstanding.
Regards Wanita
A1 Customer service
Miss Amara team always give great service and their rugs are gorg! Will definitely revisit :)
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Amazing Customer Support!
I accidentally ordered the wrong size and emailed the support centre as soon as the rug was delivered. I received a response within 15 minutes from Angel and she was fantastic! 10/10 service.
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Customer Service Let Down
I purchased a machine washable rug in August. Upon washing it at my local laundromat for the first time in October the rug has frayed quite a lot along the edges and corners. I emailed customer service who were lovely and prompt to begin with. Photos were requested and provided and I was to hear back about next steps in 24-48 hours. One month and various emails later I have had no reply at all. Very disappointing.
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Seamless service , very pleased with Mia Amara !
The Stylist at miss Amara was so helpful in helping me select a rug that was modern and suited my space . The whole process of ordering my rug to the delivery was so easy . The rug is beautiful and so pleased with how it looks : thank you for your great service
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Excellent styling assistance
Tatiana was really helpful with providing prompt styling assistance, including a wide variety of options. I was able to pick a rug much faster than I expected!
Great customer service
The delivery driver delivered the rug to the wrong house and it sat there for days before I noticed the rug had been delivered. I contacted Miss Amara immediately that night noting I hadn’t received the rug, I received a response immediately despite the time which was after hours. The matter was then resolve by the following day. Rug was then delivered to the correct address.
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Perfect outdoor rug
We are very happy with the quality & style of rug. Perfect for our space in beachside suburb.
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Loving my New rug!
Really happy with the help I received from Tatiana.
She helped with all my inquiries and made the whole process super easy.
Thank you
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Great quality rugs
So happy with the sevice of this company, fully recomend anyone looking to purchase rugs shopping with Miss Amara.
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Zero stars- Disappointed
I purchased the Marissa Orange Peach and Cream Medallion Washable Rug a few months ago and was eager for it to be delivered. Several weeks passed and I received an email stating that it was out of stock and I’d have to wait until mid October! I decided that I really liked the rug so I’d continue waiting and I provided some feedback about how disappointed I was. I never heard back. I finally received the rug today and it is white and grey. Completely different rug! After reading all the other one star reviews I feel like it’s going to be an arduous process to claim a refund or return. I will never use this company again and would not recommend. Zero stars.
Thanks for your feedback, Laura. We're so sorry for the experience you had with us. This is not the experience we want you or any of our customers to have here in Miss Amara. I tried looking for your
... Read moreorder and profile but to no avail. We want to help and turn this experience around. Please email us at hello@missamara.com.au with the subject "Attn: P-BEQ4E", and our Support team will assist you immediately. We look forward to hearing from you. - Kyle from the Miss Amara Team
Quality products and service
The service and help provided by the styling experts here is what sets it apart from any other rug company. The prices can be slightly higher than some of the other competitors but you get what you pay for and I know all three rugs I’ve purchased from them will last. They also often have great sales and have such a broad range, that would suit any taste!
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Best rugs ever!
Miss Amara have been wonderful to deal with.
One of my rugs is perfect and the other I will probably exchange for a more weighted runner
Great returns process
Thanks for making my life easier! Definitely makes shopping for rugs online a breeze.
Beautiful rug! And delivered really quick
Beautiful rug I really love it and looks amazing in my lounge room area ❤️
... Read moreQuestions & Answers
Does anyone experience any difficulty vacuuming the washable rugs since they don't have a very thick backing? I'm considering purchasing one but would rather not buy something that is going to cause a fight with the vacuum every week
Has anyone bought the tumblelux rugs that are meant to be washable? Would love to know how good it looks after a round in the washing machine.
Get an answer from our members and Miss Amara representatives
Details
| Category | Online Shops and Home Decor Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $0 |
| After Sales Service | Yes |
| Type of Products Offered | Rugs |
Contact info for Miss Amara
| Mon | 9:00 am - 5:30 pm |
|---|---|
| Tue | 9:00 am - 5:30 pm |
| Wed | 9:00 am - 5:30 pm |
| Thu | 9:00 am - 5:30 pm |
| Fri | 9:00 am - 5:30 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 52600106670
Extra Information
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Thanks for your feedback, Mreview. We're so sorry that our lovely rug didn't meet your expectations. I checked our system with the available information but did not find your record. We want to help a
... Read morend investigate this further. Can you please share your order ID or email address? You may also email us with the subject ATTN: Uno | P-403D5. I'll make sure to prioritise this so we can help you as soon as possible. Talk soon! - Kyle from the Miss Amara Team