Do not order online !!
Do not order online unless you absolutely have to!! Buy in store or source it elsewhere.
It took them 2 weeks to dispatch my order (after hounding them countlessly) and they blamed the delay on their linen lovers event. Right after I emailed them (for the 5th time) saying I will be escalating the matter, my parcel was then dispatched. To be honest, they shouldn't hold any sales if they cant handle it. After dispatch (if they really did - as I did receive a tracking number), the parcel sits at no where land for another week (until now I haven'...t received it and aust post have no idea where it is - they advised the parcel hasn't been physically received). It seems the parcel is lost as I usually get any parcels from Melbourne in 2-3 days. I have contacted adairs info line and no one has gotten back to me. I will be escalating this all the way up. This is not how you do business or to treat customers. I regret renewing my linen lovers membership with them as they don't deserve my business! This has been the most painful online experience and I will never buy from them again! I will be asking for my membership fee back.
DO NOT buy anything on line...
The worst customer service possible - waiting since 13/11/19 for an expensive delivery - this delivery got lost.after many emails with Australia post and phone calls to Adairs- they agreed it was lost and would resend it - still waiting for the replacement order... will never purchase anything or get them to send out any further items... could not recommend them to anyone - very disappointing!!
Disappointing customer service and delivery
Delivery times are excessive and the lack of customer service, tracking, updates is disappointing. When you spend a lot of money people want reassurance its been received and sent professionally. Ive shopped in stores for years spending lots but online is a huge fail on their behalf. There are much better online retailers they could learn from. Still awaiting an item which their third party shows as delivered but apparently thats just delivered to the couriers depot. Confusing and misleading. Lady on the phone was nice but really shouldnt be chasing them up after 3 emails. Dont even bother emailing them.
Poor customer service
Adairs products are quite good.
But the in store service is really poor when you have something
Most of the staff will tell you different things and they really don't
Know how to solve problems .
They are very good at saying they will get someone to ring you
The next day, but of course nobody rings.
Frankston Victoria store is the worse for in store service, they
Are s helpful when you are buying things different story completely
When you have a problem.
Poor customer service.
After waiting the 27 days, I asked customer service where my rug was. Eventually, I rang their delivery service and they could not locate it. More phone calls to Adairs did not help. They merely prattled on that it would arrive. When they finally believed me , they sent a rug. It arrived without a call and left at reception. I paid $80 for delivery to the door and laying. Adairs could not care. 10 days of ringing daily assured me that it is oxymoronic to add service to customer. Never ever again. Your Tweed staff were equally ineffective and could not care less and just said it was on its way. Fibs and more fibs . It was lost.
Worst online service
Ordered 3 items online only received 2 items after a month later. So frustrating. Still waiting on my other item. I rang and emailed them so many times. Still waiting for the reply. They didn't offer me a voucher or anything.
- Verified customer
Very disappointing experience
As a member of Linen Lovers I've ordered online quite a few times without issues.
This time I ordered a cane bedhead and even with a discount it was over $270, so not cheap. The disappointing thing is that I have no idea where it is and its been nearly 4 weeks since I ordered it.
After 2 weeks I sent an email and received a reply to say it was being dispatched that day and it would take 14-18 business days to arrive. They also sent me a text message with a tracking number advising they'd contact me to arrange a date and time for delivery.
...For the first few days the tracking showed nothing. When I checked it today it shows delivery was made 2 days ago. My husband and I were home at the time the tracking says the delivery happened and no card was left. So either its been delivered to the wrong address or the tracking is wrong, because its certainly not here. So I've sent another email asking Adairs to follow up. It really shouldn't be this hard :-(
I've been shopping at Adairs Burwood for many years and have been very happy with the service. In particular I've been looked after by Antonella on numerous occasions and find her advice is always honest and reliable, not to mention her warm and friendly nature. Thank you the great service.
Great rug but more size options would be better!
We purchased a great rug from adairs that I had been looking for for a little while and we got it at a great sale price but when i took it home I found it was too big for our space, unfortunately it did not come in a smaller size which was a shame.
Worst sheets ever
Doesn’t even deserve ONE star! Be warned do not buy the Home Republic linen sheets!!! The are the worst! It's rough to sleep on and it sheds and sheds!!!!! You’re covered in fluff not to mention how much the fine particles of the fluff one’s breathing in overnight! Our mattress top is absolutely covered with the fluff We had to vacuum the stuff off Better quality product can be bought for much less price Extremely disappointed with Adair not a top quality shop if you can stock such inferior quality products!
Great Customer Service - Online Purchase
I have been an Adairs customer for about two years now and ordered many times from them with no hiccoughs at all. I recently purchased my first over-sized item with them through their website and unfortunately their couriers lost my parcel and did not attempt to even contact me. Upon contacting their couriers, it was clear I was not going to get an answer and upon telling the customer service team, they have been checking in with their delivery team and myself daily to provide me a status update. A massive shout out to Bridie on the customer service team for all her help in sorting it out.
Service at Tuggerah Supa Centre
The best adairs store, I love shopping here . Great service, nothing is too difficult, for the staff. They are always very helpful and the stock is displayed well.
Good job ladies !
Just received the Genoa cream linen cushion and I have to say I'm impressed with it's 'lushness'.
I think the feather fill helps to make it even more appealing - The linen fringing is fabulous.
Get one now before they're gone.
I ordered two kids beds , they were delivered , I had paid for assembly , the deliveryman said he would not do the assembly ..I waited three days two men came back, they assembled the beds , left all the boxes on the floor , wouldn’t help me with them , said they don’t take away the packaging, Styrofoam left underneath the beds , it was so messy.. I’ve had very bad service from them plus a lot of their dimensions are inaccurate in the catalogue.
Extremely Bad Customer Service
My order was made in mid May after being told it was delivered I followed up with Aust post and no delivery was made. I asked for the items to be resent and I’m still waiting. I have emailed and emailed to no reply and it’s impossible to get through on their phone line - they say they are very busy! Yeah with all the complaints! Still waiting for my order it’s appalling service - I’ve bought a lot from adairs in the past but after this experience never again! Wonder if they will repay me?? How long will that take? I think the business must be going under as its so unacceptable to have any other excuse!
- Verified customer
We purchased this lovely Pink Cot Combo Sheet Set for my 2 year old Granddaughter. Her favourite colour is Pink which matches her room. The quality of the sheets is great and am happy with the value. We will continue shop at Adair’s.
Bamboo queen size sheets
Purchased a set of bamboo queen size sheets approximately 5 years ago which shredded and was replaced about 3 years ago and now this set is shredding. And adairs wont replace, would expect longer wear, quality just isnt there these days.
Poor product description and service
I’ve been a loyal customer for years, and I am a member of their Linen Lover loyalty program. Recently, I purchased some quilted products online. The description on the website stated that it was all cotton, however, on the actual package it was clearly written that the filling was polyester. I would not buy those products if I knew that the description was incorrect. I sent it back without any delays in the very beginning of July. Then, on the next day, I sent back another item from the next order, because it had a mouldy smell. It was also de...livered to them more than 20 days ago. There is still no indication (I just checked my online account) that they are processing any of those two refunds. It is impossible to reach customer service over the phone and I contacted them via email 3 times (on 31/07, 02/08, and 06/08), but didn’t receive any reply. It feels pretty rude and disrespectful.
Terrible Customer Service
Ordered a bed 9 weeks ago, was told it will be here in 27 days, Called at 30 days to be advised it was on the way and I will be contacted from the delivery provider soon. No call, so rang the next week, again advised it was on the way, this was repeated every week. At week 9 I demanded some answers, team then advised product was lost, and they no longer sell this product, If I did not continually call them I would be still waiting for my product and it was never going to come. So after waiting near 3 months, I have nothing and have to find another bed. Will never purchase from this company again, their service is a disgrace.
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Questions & Answers
I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.
I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.
Hi I am from Townsville Nth QLD i am a member of linen lovers club, i am contacting because i was very disappointed with the last catalogue that was sent out. Upon going to my regular shop at Castletown to purchase several items from the catalogue were not available or had not been received the staff are great at this store, but were unable to help I think it was Very poor business to advertise products and then not have them for the customer to purchase. Very disappointing Adairs
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