Adairs

Poor customer service, they take your money but then the orders can’t be fulfilled due to system limitations, and you wait ages for a refund. Also be prepared to receive damaged items purchased online. Avoid Adairs!!!! Try: Pillow Talk, Bed Bath n Table, Sheridan, Freedom Show details

I have brought adairs confort collection all seasons doona advised by the lady at dfo and i can say it is the best quilt i have ever owned for this price point. Show details

Purchased a set of the worlds softest chocolate sheets. After washing them 4 times in cold water and hanging them in the shade this is the result. After contacting customer service I was advised that the washing detergent I used was to blame as it has optical whitener in it. CONSUMERS BEWARE: most detergents do and if they don't they are for… Read more

sensitive skin, which supposably is also an issue, so what do you wash them in particlarly when none of your other washing has faded. I have been a long time customer and member of Adairs but not anymore.

I ordered a double bed sheet set for my daughter’s birthday, when it was delivered today I received a cot quilt cover set instead - I absolutely have no use for a cot anything in my house! I jumped on Adairs chat and the lovely Katelyn was quick to get my actual ordered re-posted and let me keep the cot set to gift to a friend. Mistakes happen and I am super pleased with the service! Thanks Adairs and thanks Katelyn! Show details

My positive review is as a result of the professional assistance provided by [Name Removed], who I finally reached after some time of phoning a store and obtaining a contact number and who deserves 5 stars for her kind and friendly service after some considerable time in finding that contact phone number. This not provided on the invoice or order,… Read more

given the invoice provided only an address. [Name Removed] sorting the issue of incorrect sizing of sheets compared to order which before laundering, was discovered while inspecting the wider elastic on the fitted sheet?? While I had ordered king size sheets, which were delivered promptly, on unpacking found that while the outer stated KING SIZE on both sides of the cloth envelope in which they were enclosed ,both the sheets inside were labelled Q for Queen?

As mentioned to [Name Removed] who was most understanding, required repackaging in original state to a satisfactory standard , chasing up information, sending photos, and generally being incovenienced in returning products can be difficult and time consuming. Having ordered many items online over years given we live in rural Australia ( mainly from USA) with little hassle am beginning to think it is a quality assurance issue for products made and packaged overseas in China, as have been caught a few times in recent years and am wondering if and when our essential products will again be made within Australia.

Previously we have never had issue with sheets not being the correct size ordered let alone not same as stated on packaging prior to opening, and unless possessing an extra deep mattress so to order extra large, standard size errors however today seems more commonplace. As we did not require extra queen sheets for a spare bed used by occasional visitors cannot comment on how they would wash and wear. [Name Removed] arranged a prompt refund after phone contact for which I am very grateful . Thank you [Name Removed]. The thought is, what happened to wuality assurance, and how many other sets sold need to be checked before sale or depatch given some employee obviously packaged them incorrectly but minus either care and/or overview? Being made overseas suggests to me that they were also packaged same. Also Adairs needs a phone number on their invoices or an email other than a NO REPLY which also seems increasingly common these days!

We ordered some sheets which were fine and promptly delivered. BUT they came in a large box which was 75% filled with bubble packing! Firstly this was not needed (do sheets in their own packaging really need to be protected by bubble wrap??) Secondly this was very non-sustainable - the box was unnecessarily large and the bubble wrap very hard (impossible?) to recycle.

Anjuna six chest drawers amazing made from mango wood very natural looking all you have to do is put the legs on the bottom. The draws are spacious a great entertainment unit for TV lamp etc.

Extremely disappointed at how a fragile item was packed. A vase was left in a big box with no wrapping or cushioning. Item was damaged of cause.

Rouse Aidairs I was really disappointed today..I got a quotation of bedding stuff $609.My stuff was put on hold while I had gone to get the money.I then received an email that you have got more 20% percent off which was going to take my bill to about $400.To my surprise,they then said we didn’t scan properly now your bill is even higher to… Read more

$700 including the 20% off.

What a terrible service and a cheap scam trick!!!! Really disappointed…not even an effort of compromise for their terrible customer service.

[Contact Details Removed]

This side table doesn’t appear as advertised in the photo on Adairs website. The photo on the website shows a rich coloured side table, the one we received looks beige. I wouldn’t have bought this if I had seen it in store.

When they made Edwina GeeGee they threw away the mould!! Service and Sales superstar. We have been shopping with Adairs for many years now, but never find ourselves having so much fun (and spending way more than we should) when Edwina's in Store. She works hard and always has time for a laugh and to offer a belly rub to Bonnie. We used to shop at the Moorabbin store, but now we will make the extra trip to Brighton if she's working! Show details

Ordered a planter pot online from Adairs - it came in such a bad state - dirty with about 10 chips in it (some of the chips were actually chunks missing and the underlying concrete showing). Why does Adair's think it is ok to send items in an obviously damaged state? They just sully own brand and create additional stress and work for the… Read more

customer. When you email your complain you don’t know if they have received your complaint as there is no acknowledgement email.

Unfortunately my product arrived smashed. I rang and spoke to Angie who organised a replacement to be sent. She was extremely helpful.

Downtime luxury high loft quilt faulty. Stuffing clumps as per other reviews. I was given the same excuse by Adairs as others who blamed me for not shaking it out enough despite regularly airing, and shaking it out as I have a dust allergy. Simply lies to get out of honouring the 5 year warranty - don’t buy! And don’t trust warranties or quality at Adairs. Looks good but bad quality for price. Show details