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Adairs

Adairs

2.3 from 322 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (119)
  • Return Claim MadeYes (26) · No (127)
  • Customer Service
    2.2 (142)
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Louise

LouiseBrisbane

  • 6 reviews
  • 6 likes

Worst online customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Maria

MariaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes
  • Verified customer

Disappointing and Dissatisfied

published
Incentivised ReviewNo
Return Claim MadeNo
benzainey

benzaineyGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 9 likes
  • Verified customer

Cheap quality manufacturing

published

Purchased a coffee table, attempted to assemble and found holes drilled in wrong locations, material to be cheap quality and table rocked (uneven leg length). For $200+ dollars I expected a lot more.

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Product Quality
Customer Service
Incentivised ReviewNo
Store LocationOnline
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Unhappy customer

Unhappy customerWide Bay-Burnett, QLD

Atrocious Product Sales System

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore Qld (Homemaker Centre)
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Jenna

Jennamelbourne

  • 34 reviews
  • 30 likes

Adairs Linen Quilt Covers

published

Two (2.5 or so) years ago I purchased a taupe and a white queen linen quilt cover from Adairs. At the same time I purchased a Sheridan Super King quilt cover. The white queen and the super king have been wash approximately the same amount of times. The Sheridan quilt cover is soft and relaxed whereas the Adairs linen quilt covers are not soft and relaxed but stiff and rather rough to the touch. Why the difference in the quality of the linen? Sadly, I will only purchase Sheridan linen as it appears to be of superior quality.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationon line
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atlasthecat.2013

atlasthecat.2013

  • 3 reviews
  • 1 like

Service in Epping Vic is below zero

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEpping Plaza Victoria
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Ana

AnaSouth East Queensland, QLD

  • 3 reviews

Happy customer

published

I am very happy with Fiona at Adairs Maroochydore who helped me today with a lovely smile and great patience. Bought a nice set of sheets. Many thanks Fiona. Will be definitely coming back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Plaza
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Maddie

MaddieHunter Region, NSW

  • 2 reviews

Worlds softest sheets

published

Feels like sandpaper. King size doesn’t fit on standard king size bed. Only just put on my bed and they have a whole in them already.
Cheap Kmart ones would be better!
Complete waste of money!!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Sick of be ripped off

Sick of be ripped offMetropolitan Adelaide, SA

Adairs Adelaide

published

There own home republic brand Bamboo Sheet set. feel nice in the shop But when you wash them they feel like laying on sandpaper & that's with fabric softner. & the pillow cases & sheets are to big. The saleswoman at the store said give them 6 months to shrink. What a rip off

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMile End. Adelaide
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Julia

JuliaSouth East Queensland, QLD

  • 2 reviews

Exceptional Customer Service

published

I had purchased a quilt cover and some pillowcases online, then I had suddenly remembered that I had a $20-off coupon that was sent to me via email and had totally forgotten to apply it at checkout. This was absolutely my fault but I contacted the online chat service at Adairs. In no way was I expecting the coupon to be applied as I had already paid for and processed the order, but thought it was worth asking. Surprisingly the customer service team very kindly applied the coupon and refunded me the $20 that was supposed to be discounted. I was absolutely amazed! Very happy, thank you Adairs!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Do not buy this couch

published
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Linda Southall

Linda SouthallHunter Region, NSW

  • 2 reviews

Jarvis Green Throw

published

Thought I'd purchase this throw to match cushions that I recently bought & love
However this throw continually loses tiny bits off fluff that get in your eyes, face & are extremely irritating & made my eyes red & so itchy. The washing instructions state only spot clean ..I just dont know how to get rid of all these tiny bits of fabric. When you shake it the amount of fluff & tiny fibre bits in the air is a hazard - I'm very disappointed in this throw & wished I'd never bought it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationADAIRS ONLINE
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SBB

SBBNorth Queensland, QLD

Expensive poor quality items

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Fair Play

Fair Play

  • 2 reviews
  • Verified customer

Always Love Adairs - latest purchase - Hendrix Rug Natural

published

This rug is a lovely product. Lightweight, fresh and modern. Easy on line ordering. Reasonable charge of $40 for door to door to country SA delivery. Item arrived in 12 working days including the day ordered (4th Dec) and the day delivered (21 Dec), much quicker than their estimated time frame and during crazy and busy Dec 2020.
I am always happy with Adairs in store or on line and they are my go to for linen and homewares. Purchased during 30% off sale so even better! Staff are lovely in store and on phone.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn-line purchase via Adairs website
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Bronte

Bronte

  • 4 reviews
  • 3 likes

Extremely slow delivery

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline order
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Reviewer R.

Reviewer R.

  • 8 reviews
  • 8 likes
  • Verified customer

Adair’s Port good

published

Went in to check out some towels at this store. Found what I wanted and received a discount.
The staff were helpful and I had no services issues.
Will try the towels out for performance and report back.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPort Macquarie NSW
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Christine B

Christine B

  • 3 reviews

Adair’s Doona covers don’t buy them

published

All Adair’s Bamboo Doona covers with buttons come off and they rip easily on the sides of the doona where you place the actual doona into the cover . One has been replaced but did It again .
Terrible, spent 3 hours sewing buttons on 4 Doona covers. So over it .
Stay away , I’ve been a Adair’s member for quite a while and have spent at least $3000 in there . I finally surrendered and throw it in the bin Moving over to Sheridan now

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth
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Greg O'Neill

Greg O'NeillFar North Queensland, QLD

  • 2 reviews

False Advertising

published

Sadly I went to purchase products I've used in the last few months to make the most of the 30% Linen Lovers discount being offered at present on full priced items. Guess what-they are now MORE EXPENSIVE ( with said 30% discount ) then they were 3 months ago. This really is a scam to the consumer. Please take note-you're paying more now with the so called discount than you were before offer.Incredibly disappointed.They have lost my business!!!

Incentivised ReviewNo
Return Claim MadeNo

Jobkeeper scammers

published

This company has scammed the Australian tax payer and is using the jobkeeper payment to pay their owners and share holders

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Janice-TeamJP RealEstate

Janice-TeamJP RealEstateSouth East Queensland, QLD

Replaced Dog bed - no questions asked - Amazing Service

published

Thanks to the amazing team in customer support today (Elise) who within 10 minutes of lodging a report for a faulty dog bed, organised a replacement and I collected in store - NO HASSLE today ! I'm an adders addict and this just tops off the already great service I always receive in all 3 of our Sunshine Coast stores - thanks - loyal customer for life !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMaroochydore Homemaker
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Questions & Answers

KAG

KAGasked

I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.

No answers
Samantha W

Samantha Wasked

I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.

1 answer
Fired Up
Fired Up

This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.
Why not just take it into the shop ?!

LGee

LGeeasked

Hi I am from Townsville Nth QLD i am a member of linen lovers club, i am contacting because i was very disappointed with the last catalogue that was sent out. Upon going to my regular shop at Castletown to purchase several items from the catalogue were not available or had not been received the staff are great at this store, but were unable to help I think it was Very poor business to advertise products and then not have them for the customer to purchase. Very disappointing Adairs

1 answer
Eileen Heron
Eileen Heron

We will never shop at Adairs again, we lodged a complaint some time ago about service and dealing with a staff member with no product knowledge, never received an answer.

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