2Adairs

Adairs

 Verified
2Adairs
3.8

1,651 reviews

PositivevsNegative
69% · 1,143481 · 29%
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Return Claim MadeYes · No
Product Quality
3.7
Shipping
3.5
Customer Service
3.9

Reviews

1,651 reviews
Prudence
Prudence
 

Excellent customer service

Becc was very friendly and helpful gave enough advise and sent relevant products information and pictures . Show details
Lyn
LynGreater Melbourne (Metropolitan), VIC
 

Much appreciated, customer service focused outcome

I recently ordered and received via delivery an item that turned out to be faulty. I contacted ADAIRS customer service and spoke with PAULA. She was very understanding and advised me of the process required to have my case assessed. I provided the relevant photos and within a few days my case was approved for replacement. PAULA kept me informed via email the whole time and arranged to fast track the delivery, so I wouldn’t be further inconvenienced. Thank you PAULA for your great communication and pro active professionalism. Show details
J Butteri
J Butteri
 

Adairs bed

The worse experience I had so far buying furniture! I bought a king bed and the delivery was very delayed and the guys didn’t put it inside my house . I’ll need to hire another service company to proper put in my house . Each part of the bed weighed around 60kg .
Really disappointed Show details
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Kirstie
Kirstie2 posts
 

Excellent online customer service from Alvin

Alvin was very helpful and professional with assisting me with my query, which resulted in a positive outcome which was very much appreciated!
Rebecca L.
Rebecca L.
 

Grateful Alvin sorted wrong delivery with ease

I ordered four lilly pilly mats from Adairs online. I received one lilly pilly mat and 3 honey bee mats…? Sent and email to customer service, no response. Called customer service and was on hold forever! Contacted live chat and was put through to Alvin - win a couple of quick minutes, he sorted the issue and said I should receive notification within 24 hours that 3 new lilly pilly mats will be delivered. Grateful for Alvin. Shouldn’t have been so hard! Show details
Product Quality
Shipping
Customer Service
NEWJUICY
NEWJUICYGreater Melbourne (Outer), VIC7 posts
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Melanie ostman
Melanie ostmanSouth East Queensland, QLD4 posts
 

Terrible service

Wow I spend a lot of money at Adairs but no more I purchased a quilt $782 it’s not $728 I haven’t even received it and I ask to cancel so I can re order it they said not we don’t price match I ask if I could re turn it and re buy is no they don’t take back quilts $58 is a lot for my family and I haven’t even received this item and not to be able to get the difference on something that went if sale the next day is terrible the advisor I had was so rude just keep telling me to have a great day and not helping me at all i won’t be back ever Show details
Blue H.
Blue H.Greater Melbourne (Inner), VIC
 

Excellent customer service

Had a change of mind with configuration of Otis chairs. Stacey was very helpful and prompt in communicating with me about the process to change over a chair. Great customer service and love the chairs.
S BV
S BV5 posts
 
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Lisa H.
Lisa H.
 

Robbie comes through with the goods

Having purchased 5 Otis chairs just under 12 months ago, I was alarmed when one had a stitching issue and approached customer service through the chat feature. After a time, Robbie stepped in and was exceptionally attentive and prompt and arranged for a replacement and removal of the damaged chair. We are very happy with this service. Thanks Robbie
Abby
AbbySydney, NSW
 

Thanks Stacey

Had one missing item from a large order. Stacey was super quick to reply and help to resolve the issue. Thank you, Stacey! Show details
Linda
LindaGreater Melbourne (Metropolitan), VIC
 

Great cust service from Paula over the phone

I am very impressed by Paula's customer service today when i reached out for an issue i encountered. She was warm and listened carefully to my reason for the call. It didn't take her long to understand and corrected the fault . Adairs, you have got it right and i will be happy to come back for more. Show details
Product Quality
Customer Service
Liah W.
Liah W.
 

Great service

Quick and simple online customer service support, beautiful Boucle chair I love it Show details
Andy E.
Andy E.2 posts
 

Inferior Quality

I purchased a full vintage linen bedding set for a considerable amount approximately 15 months ago and the fitted sheet has developed an area of multiple holes. I would consider the bedding to have been exposed to very minimal use and was washed and cared for according to manufacturer instructions.
I approached the help centre and they advised me they considered it normal wear and tear and they were unable to assist. Be prepared to replace your $160 sheet after only approx 400 nights of sleep, I won’t be replacing it with an Adairs fitted sheet. Show details
ONEX b.
ONEX b.Greater Melbourne (Inner), VIC
 

Invoice findingkkkkkkk

Lisa was super helpful in finding my invoice give her a raise

Questions & Answers

humphreyca
humphreyca

When are Adairs going to get with the Recyclability of packaging program. Recently ordered 6 Vases and delivered in 6 boxes within a box. Each box was packed with Polystyrene and every side plastic taped. With the imminent polystyrene ban its time Adairs started educating their supply chain. There are excellent alternatives to polystyrene.

KAG
KAG

I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.

Samantha W
Samantha W

I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.

Fired Up
Fired Up  

This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.

Why not just take it into the shop ?!

See all Adairs questions

Details

CategoryOnline Shops, Physical Shops and Home Decor Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $150
Type of Products OfferedBathroom, Bedroom, Furniture and Rugs
Visit official website

Contact info for Adairs

  • ABN: 29128287776

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