Adairs

Having just visited balgowlah I was repremanded by your sales assistant for having not given notice to come and pick up a purchase which I had paid for in full at your waringah mall store. Rude manner

I thought retail had moved past the questionable ethics of displaying discounts in stores that weren't real, but no. You walk into this store and there are signs everywhere saying "25% off this" or "25% off that". It is not until you are at the checkout with items, that you find out you actually have to join a paid for club. I won't ever be coming back, you've lost a customer.

Do not order anything online!! I had a missing item from my order, rang Adairs about the problem and they said they will check it and send it. Seemed simple enough. 4 phone calls later and promises that they have sorted it and will let me know whats happening by email never happened, one guy even said I'll get a $20 coupon for my inconvenience never got that either!lI still waiting to see if I'll get my delivery. A similiar thing happened to me before i ordered a coffee table and it came with a scratch on it. They offered me a discount which i accepted but never came through. I will never shop online again. The customer service is shocking.

Ordered a plant & vase online, vase arrived in a few weeks, plant still has not shown up .
I ordered on 1/1/2020 , it's now 30/2/2020,: says free delivery spending over a certain amount, then says $20 postage for larger items right at the end, then tells you me it could take up to 27 days for larger items, fair enough, but my plant has still not arrived after stated days, so I email , inquiring about my plant, I receive an email back saying that it would take another 15 days,
I expressed a ridiculous this was and that I was not happy, no response from anyone.. never again!!

Bianca at the Warrnambool Adair’s was the most lovely person I have EVER spoke to in customer service! Introduced herself and provided all information and helped a lot. She makes my day every time I go in there!

Misleading information about joining the linen lovers club, got told you will get a $20 voucher, then when I come into the store to spend the voucher, find out you have to spend $50 to use it!!!

I was really upset, as the manager was the one explaining the voucher to us, and she did not mention that you had to spend $50 to get the voucher.

Very fraudulent behaviour coming from the manager of the Kawana waters store.

I will never buy from adairs again.

I would give 0 stars if I could.

Thank you to Catherine at Adairs Loganholme. She was very attentive and helpful when I was choosing pillows and pictures for a multi purpose room yesterday. She listened and took the time to create an array of colours and fabrics that suited my needs and preferences.

I have had a terrible experience with Adair’s after ordering a rug online. After waiting 6 months, with many phone calls & emails I still have not received my order. I will not ever buy from Adair’s again! Total customer dissatisfaction & very poor communication & customer service.

I love Adairs for its design, patterns and colours. I have been a bit disappointed with the quality of kids rug, as pom poms fell off on a second day. However I have had great experience with online orders as they arrived in time and with no hassle. The ladies I deal with in the shop always friendly and lovely.

I would just like to say thank you to Beck and Cherie from the Port Macquarie Adair's store for their exemplary customer service, I rang the store because I was after a quilt cover that was out of stock at some stores , Beck rang around and managed to find one for me and had it delivered to the Port Macquarie store. Cheryl rang me to say that they had received it and would hold it until I could pick it up. Such lovely friendly staff. Also a thank you to Leesa at the Westfield store at Brookvale for tracking down matching pillow slips for me, again a very friendly and helpful lady. Well done.

This is how they convince you to pay $20 and join their linen lover program (we will email you a $20 voucher for your next voucher), they simply LIE! Never received the voucher and sent several emails to customer service, they never responded to my emails! DO NOT TRUST THEM, full stop!

Purchased item to be delivered within 7 days .........didn't happen ,tried customer service 3 times left waiting on line 45 minutes plus , left call back details [no call back ]tried the store ,advised to call customer service
First rule of business ANSWER THE PHONE ..........
Wont be going back

Would not order from this company again.
Ordered a blanket 26th November and 2 emails a week apart after ordering( 2nd and 9th December )to say the item has been sent.
4-7 business days.
I sent them an email requesting information on its whereabouts and a reply came back saying a customer service person would contact me.
The blanket is only coming from Melbourne.
Still waiting :(

So frustrated with the lack of customer service following an online order that arrived 3 weeks after ordering, without 2 items. 5 weeks later and I just got my refund for missing item

Went into Mornington store to exchange 2 cushions with their tags on with for the exact same cushion but another colour. Cushions still in stock, and told just over the 60 day exchange policy. I am linen lover and find this totally unreasonable from a commercial point of view. Having been a retail store manager for over 20 years (for leading brands) I am extremely disappointed in the service provide by your company and I will never shop at Adairs again. Your Saturday store manager was also rude and aggressive the type of face to to represent your brand. Thumbs up.