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Adairs

Adairs

2.4 from 239 reviews

Reviews

(55)
(18)
(16)
(26)
(124)
  • Product Quality
    2.8 (55)
  • Return Claim MadeYes (10) · No (67)
  • Customer Service
    1.8 (72)

Reviewer Photos & Videos

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Postwoman

PostwomanSydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Terrible Delivery Times & Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers

Nasty sales assistant

published

Having just visited balgowlah I was repremanded by your sales assistant for having not given notice to come and pick up a purchase which I had paid for in full at your waringah mall store. Rude manner

Store LocationBalgowlah
technology.shopper

technology.shopperSydney

  • 2 reviews

Can you trust a company that begins a customer relationship by trying to trick you into the store?

published

I thought retail had moved past the questionable ethics of displaying discounts in stores that weren't real, but no. You walk into this store and there are signs everywhere saying "25% off this" or "25% off that". It is not until you are at the checkout with items, that you find out you actually have to join a paid for club. I won't ever be coming back, you've lost a customer.

Customer Service
Product Quality
Return Claim MadeNo
1 comment

I should add, I feel sorry for your staff. No doubt they must get sick of breaking this news to customers and dealing with the frustration. So not only are you bad to your customers, but also to your staff.

WORST CUSTOMER SERVICE

published

Do not order anything online!! I had a missing item from my order, rang Adairs about the problem and they said they will check it and send it. Seemed simple enough. 4 phone calls later and promises that they have sorted it and will let me know whats happening by email never happened, one guy even said I'll get a $20 coupon for my inconvenience never got that either!lI still waiting to see if I'll get my delivery. A similiar thing happened to me before i ordered a coffee table and it came with a scratch on it. They offered me a discount which i accepted but never came through. I will never shop online again. The customer service is shocking.

Product Quality
Return Claim MadeNo
Store LocationOnline

Poor returns service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
See all answers

Belinda

BelindaSydney, NSW

  • 14 reviews

Poor online service!!

published

Ordered a plant & vase online, vase arrived in a few weeks, plant still has not shown up .
I ordered on 1/1/2020 , it's now 30/2/2020,: says free delivery spending over a certain amount, then says $20 postage for larger items right at the end, then tells you me it could take up to 27 days for larger items, fair enough, but my plant has still not arrived after stated days, so I email , inquiring about my plant, I receive an email back saying that it would take another 15 days,
I expressed a ridiculous this was and that I was not happy, no response from anyone.. never again!!

Customer Service
Return Claim MadeNo
Store LocationAdairs online

Amelia

AmeliaWestern District, VIC

Love my new Doona cover set!!

published

Bianca at the Warrnambool Adair’s was the most lovely person I have EVER spoke to in customer service! Introduced herself and provided all information and helped a lot. She makes my day every time I go in there!

Customer Service
Product Quality
Store LocationWarrnambool Victoria

Indigo

Indigo

  • 3 reviews

Misleading voucher and rude manager of Kawana waters store.

published

Misleading information about joining the linen lovers club, got told you will get a $20 voucher, then when I come into the store to spend the voucher, find out you have to spend $50 to use it!!!

I was really upset, as the manager was the one explaining the voucher to us, and she did not mention that you had to spend $50 to get the voucher.

Very fraudulent behaviour coming from the manager of the Kawana waters store.

I will never buy from adairs again.

I would give 0 stars if I could.

Return Claim MadeNo
Store LocationKawana Waters

Professional service.

published

Thank you to Catherine at Adairs Loganholme. She was very attentive and helpful when I was choosing pillows and pictures for a multi purpose room yesterday. She listened and took the time to create an array of colours and fabrics that suited my needs and preferences.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdairs Loganholme
See all answers
L.Bow

L.BowSydney, NSW

Buyer Beware!!!

published

I have had a terrible experience with Adair’s after ordering a rug online. After waiting 6 months, with many phone calls & emails I still have not received my order. I will not ever buy from Adair’s again! Total customer dissatisfaction & very poor communication & customer service.

Customer Service

Felicity B.

Felicity B.Greater Melbourne (Metropolitan), VIC

misleading voucher

published
Customer Service
Store LocationEastland

Veronika

VeronikaPerth, WA

  • 2 reviews

Great service!

published

I love Adairs for its design, patterns and colours. I have been a bit disappointed with the quality of kids rug, as pom poms fell off on a second day. However I have had great experience with online orders as they arrived in time and with no hassle. The ladies I deal with in the shop always friendly and lovely.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRockingham
See all answers

Helpful Staff

published

I would just like to say thank you to Beck and Cherie from the Port Macquarie Adair's store for their exemplary customer service, I rang the store because I was after a quilt cover that was out of stock at some stores , Beck rang around and managed to find one for me and had it delivered to the Port Macquarie store. Cheryl rang me to say that they had received it and would hold it until I could pick it up. Such lovely friendly staff. Also a thank you to Leesa at the Westfield store at Brookvale for tracking down matching pillow slips for me, again a very friendly and helpful lady. Well done.


Highasakite

Highasakite

  • 10 reviews

They lie about linen lover voucher

published

This is how they convince you to pay $20 and join their linen lover program (we will email you a $20 voucher for your next voucher), they simply LIE! Never received the voucher and sent several emails to customer service, they never responded to my emails! DO NOT TRUST THEM, full stop!

Customer Service
Product Quality
Return Claim MadeNo
Sue W

Sue WSydney Surrounds, NSW

Not told the truth

published
Customer Service
Product Quality
Store LocationErina
Annabelle I

Annabelle ISydney, NSW

Disappointing Service

published
Customer Service
Return Claim MadeNo
Store LocationOnline

Phillip Abela

Phillip AbelaGreater Melbourne (Outer), VIC

hopeless customer service

published

Purchased item to be delivered within 7 days .........didn't happen ,tried customer service 3 times left waiting on line 45 minutes plus , left call back details [no call back ]tried the store ,advised to call customer service
First rule of business ANSWER THE PHONE ..........
Wont be going back

Return Claim MadeNo

Karen

KarenSydney, NSW

Still waiting for online order.. no stars given

published

Would not order from this company again.
Ordered a blanket 26th November and 2 emails a week apart after ordering( 2nd and 9th December )to say the item has been sent.
4-7 business days.
I sent them an email requesting information on its whereabouts and a reply came back saying a customer service person would contact me.
The blanket is only coming from Melbourne.
Still waiting :(

Customer Service
Return Claim MadeNo

Mel

MelVictoria

Terrible customer service and pathetic online delivery

published

So frustrated with the lack of customer service following an online order that arrived 3 weeks after ordering, without 2 items. 5 weeks later and I just got my refund for missing item

Customer Service
Return Claim MadeNo
Store LocationOnline

Natty

NattyGreater Melbourne (Outer), VIC

  • 2 reviews

Disappointing experience Mornington

published

Went into Mornington store to exchange 2 cushions with their tags on with for the exact same cushion but another colour. Cushions still in stock, and told just over the 60 day exchange policy. I am linen lover and find this totally unreasonable from a commercial point of view. Having been a retail store manager for over 20 years (for leading brands) I am extremely disappointed in the service provide by your company and I will never shop at Adairs again. Your Saturday store manager was also rude and aggressive the type of face to to represent your brand. Thumbs up.

Return Claim MadeYes
Store LocationMornington

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Questions & Answers

KAG

KAGasked

I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.

No answers

Samantha W

Samantha Wasked

I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.

1 answer
Fired Up
Fired Up

This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.
Why not just take it into the shop ?!


LGee

LGeeasked

Hi I am from Townsville Nth QLD i am a member of linen lovers club, i am contacting because i was very disappointed with the last catalogue that was sent out. Upon going to my regular shop at Castletown to purchase several items from the catalogue were not available or had not been received the staff are great at this store, but were unable to help I think it was Very poor business to advertise products and then not have them for the customer to purchase. Very disappointing Adairs

1 answer
Eileen Heron
Eileen Heron

We will never shop at Adairs again, we lodged a complaint some time ago about service and dealing with a staff member with no product knowledge, never received an answer.


Get an answer from our members and Adairs representatives

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