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Generally Adairs has good products however sometimes thing's arrive dirty and foul smelling. I'm not sure if this is to do with warehouse storage or poor shipping container storage or both but it has happened twice. The products were "natural". The first one a wool rug and the second cane baskets (both were expensive). They were putrid as if decaying in moisture. I provided feedback as per their request. Only my positive feedback was displayed. I think it's important for customers who are reading their reviews to know that the reviews displayed in their website are selective. Transparency would be in the better interest of their customers.
- Verified customer
Adairs have been a favourite store of mine always!
I have been a customer of Adairs for many years in fact well over twenty years. Always had lay-bys with the company and never a problem. Sometimes a while would go by before I purchased anything due to not having the money and other times purchasing too much to know what to do with. I have recently purchased quite a few sheets, fitted and flat sheets and pillowcases , all separates due to needing king flat and queen fitted. Fabulous products delivered today but yes there was a while in between ordering them and receiving them but I am putting ...this down to the fact that we are going through some rough times right now and a lot of retail assistants have lost their jobs and companies are running on so little staff so yes I can understand the delay and this would have been going on for some time now with the fact retail has been declining for a good year now. I think we should give this company a little leeway right now with everything the world is going through at this time. I noticed other comments regarding sheets shrinking etc., it is most important to read your labels on your packages to ensure your sheets do not shrink. I have been buying from Adairs for so long now and have followed the instructions always and never had a problem. I still have another order I am waiting on but my new sheets are fabulous as always and the bedroom feels so fresh and beautiful once again. I have attached some photos of the sheets that I received today.
I've got better things to do than sit on hold for an hour!!
Currently sitting on hold to speak to customer service - 57 minutes 50 seconds!!! I had already rung and they were meant to call me back, but obviously I would have been on hold for over 2 hours if I'd stayed on that call, as they haven't rung me!!! I just want to know where my order is? I emailed 4 days ago, no response....now trying to talk to a person!!! I have always bought from Adairs - I used to love them, but very disappointed with their online customer service. They will lose a lot of customers once (if) their stores reopen :(
Great products reasonable prices
Much better quality and than target or Kmart !!!!!
They might be cheaper but fabrics are thinner and the sizes of doona covers , fitted sheets can be ill fitting. You won’t have those problems with Adairs.
Bulky items delivery time frame
The only thing I can fault about adairs is there delivery time frames for bulky items, as I myself work in furniture sales and deal with delivery company's every day I find it hard to believe it takea 21-32 business days to deliver something in stock and in there warehouse.
After 3 weeks after ordering still no update and still 21-32 business days it will be delivered, no estimated eta or delivery day, nothing.
In uncertain times like these that's not really good enough
VERY slow delivery.
I bought a bedhead from their website as you can't do so in store.
Got notification item is ready for delivery 1 week ago. No one has contacted me to organize delivery. Called customer service 6 times. Got disconnected each time. Sent an email. No reply. Called customer service again. Girl was lovely and polite, bit said it could be 28 business days before they will organize delivery even though iys sittinh there in a warehouse 20 mins from me. Ridiculous.
Fresh by Home Republic 300 tc
These are the WORST sheets I have ever purchased.
It's like sleeping between 2 sheets of A4 paper.
They are extremely noisy when moving, washed about 6 times now and they still crease like crazy.
Don't buy these, much better value elsewhere!!!
Worst Customer Service EVER!
I went to Adairs Robina and bought a print for my daughter's birthday which was at the end of December. As it had to be ordered I knew it wouldn't arrive in time but was fine as they informed me I would receive it within a few days of her birthday. I was the one who had to keep calling/visiting the store to find out where my print was as the store hardly kept me updated at all and would only look into my complaint about the time it was taking to deliver after I had called or visited the store. After 2.5 months it FINALLY arrived (which I discov...ered after I had been into the store to follow up AGAIN) and was told on the phone the Area Manager would contact me to offer reimbursement! NO CONTACT! then after contacting Head Office the Area Manger finally contacted me and more or less called me a liar!!! I will NEVER visit this store again and advise everyone else to avoid it as well!!
not good customer service
i bought doona cover from epping adairs ,had my reciept, change of mind they would not let me change or refund because it was 67 days, product unopened.i was a member, never again. think twice about purchasing from this store.janet
Very disappointed with adairs attitude
I have been quite a regular shopper at Adairs over the years and spent a fair amount of money. A couple of years ago I bought 2 fitted Home Republic Bamboo Cotton King sheets with 45cm depth from Adairs as I wanted them to fit over a mattress with a mattress topper. These sheets were not cheap but I thought it was worth the cost for a good fit. Over the last few months I've noticed that sheets have shrunk, to the point now that they won't fit the bed. I called Adairs this morning and was told that there was nothing they could do as the war...ranty had run out. So even though I've spent thousands of dollars over the years at Adairs, they were not prepared to do anything to satisfy a loyal customer!! Well Adairs, you'll never get my custom again and word of mouth can be a real bummer!!!
- Verified customer
Terrible Delivery Times & Customer Service
I purchased wall art not a large print Size: 110cm (H) x 80cm (W) on the 31 December 2019. Now I know that at that time of the year you expect a bit of a delay due to the Christmas and New Year period, but I did not understand why this print took 36 DAYS to be delivered when it was not disclosed it would take this time at the online checkout. I would not have purchased this print if I knew I could purchase from another store in Australia or even overseas which would have been a whole lot quicker. I rang twice the customer service hotline ...querying when I would get my product. The customer service staff were professional and I feel sorry for them as this is not an acceptable time frame. I did compile a compaint/feedback on 29 January 2020 and there has been no response. I have been a customer of Adairs previously on a number of occasions and will NOT be returning. I wish I read product review before I purchased the product. I could have walked to Melbourne and back quicker.
Can you trust a company that begins a customer relationship by trying to trick you into the store?
I thought retail had moved past the questionable ethics of displaying discounts in stores that weren't real, but no. You walk into this store and there are signs everywhere saying "25% off this" or "25% off that". It is not until you are at the checkout with items, that you find out you actually have to join a paid for club. I won't ever be coming back, you've lost a customer.
WORST CUSTOMER SERVICE
Do not order anything online!! I had a missing item from my order, rang Adairs about the problem and they said they will check it and send it. Seemed simple enough. 4 phone calls later and promises that they have sorted it and will let me know whats happening by email never happened, one guy even said I'll get a $20 coupon for my inconvenience never got that either!lI still waiting to see if I'll get my delivery. A similiar thing happened to me before i ordered a coffee table and it came with a scratch on it. They offered me a discount which i accepted but never came through. I will never shop online again. The customer service is shocking.
Poor returns service
I loved the look of Adairs products and signed up to Linen Lovers thinking I would order a few things for our new house. The package arrived and I was really happy with the linen but it hadn't been well packed and my artificial plant was sadly broken. I didn't realize until this time that you deal with Australia for returns. I emailed Adairs with photos of the damaged plant and also phoned them to ensure I followed the correct returns process. This was done 5th December. On 22nd January I called again and they hadn't received the return so woul...dn't refund my money ...around $35. They were going to look into it and get back to me in a couple of days I phoned again 3rd Feb having heard nothing further to be told it I would have to complete a statement of integrity prior to the refund! Fortunately later that day I received an email stating that the money would be credited to my account in a couple of days... watch this space. Sadly my linen Lovers joining voucher has expired now so I have lost that $20 as was too wary to purchase on line again and we don't have a store where I live. Clean up your returns service please Adairs so others receive better service. You have lost me as a customer sadly
Poor online service!!
Ordered a plant & vase online, vase arrived in a few weeks, plant still has not shown up .
I ordered on 1/1/2020 , it's now 30/2/2020,: says free delivery spending over a certain amount, then says $20 postage for larger items right at the end, then tells you me it could take up to 27 days for larger items, fair enough, but my plant has still not arrived after stated days, so I email , inquiring about my plant, I receive an email back saying that it would take another 15 days,
I expressed a ridiculous this was and that I was not happy, no response from anyone.. never again!!
Love my new Doona cover set!!
Bianca at the Warrnambool Adair’s was the most lovely person I have EVER spoke to in customer service! Introduced herself and provided all information and helped a lot. She makes my day every time I go in there!
Misleading voucher and rude manager of Kawana waters store.
Misleading information about joining the linen lovers club, got told you will get a $20 voucher, then when I come into the store to spend the voucher, find out you have to spend $50 to use it!!!
I was really upset, as the manager was the one explaining the voucher to us, and she did not mention that you had to spend $50 to get the voucher.
Very fraudulent behaviour coming from the manager of the Kawana waters store.
I will never buy from adairs again.
I would give 0 stars if I could.
Thank you to Catherine at Adairs Loganholme. She was very attentive and helpful when I was choosing pillows and pictures for a multi purpose room yesterday. She listened and took the time to create an array of colours and fabrics that suited my needs and preferences.
Questions & Answers
I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.
I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.
Hi I am from Townsville Nth QLD i am a member of linen lovers club, i am contacting because i was very disappointed with the last catalogue that was sent out. Upon going to my regular shop at Castletown to purchase several items from the catalogue were not available or had not been received the staff are great at this store, but were unable to help I think it was Very poor business to advertise products and then not have them for the customer to purchase. Very disappointing Adairs
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