Reviewer Photos & Videos
- Verified customer
Purchased sheet set and doona cover and LOVE the fact that the products were in reusable packaging instead of wrapped in plastic!! Well done Adairs. The reusable bags were same material as the products so my friend will use them for craft.
Soiled items sold
If I could give 0 star rating I would....Purchased a $150 flat sheet arrived soiled. Disgusting. At this price I would think this company has better quality control. This sheet I received looks used, with a make-up stain and packed back in the packaging and resold. Beware buyers.
Vintage Washed Linen: Expensive Disappointment
Recently purchased Adairs' most expensive Vintage Washed Linen Quilt Cover and Pillowcases with the idea that linen is meant to be extremely durable offering long-term softness. This was definitely not the case. After only 2-3 months of intermittent use and careful washing according to product instructions, the linen r started pilling like crazy and one of the buttons fell off. In addition, it is so thin that you can actually see through the linen to the quilt inside in certain light. Yes, it's supposed to look relaxed, but this was more like d...ishevelled - in complete contrast to my Sheridan linen that looks crisp and seems like it will last a lifetime. To Adairs' credit, they replaced both quilt cover and pillowcase pair but I am expecting the same thing to occur very soon. So, If you're in the market for quality %100 linen, I would recommend skipping Adairs and going straight to Sheridan. Even though it will be slightly more expensive, you'll get way more out of it down the track. Aside from the linen, I have generally found other Adairs products to be sub-par including a velvet throw and velvet cushion, which I bought online thinking they will be supersoft - wrong. And in-store customer service is pretty bad - poor product knowledge and really bad suggestions. I hate to say it again, but I spent a lot of time in Adairs and Sheridan and the customer service at Sheridan was phenomenal - lots of creative suggestions and not so pushy, really took their time, unlike the rushed feeling when you shop at Adairs.
Stain on wooden bedhead
My daughter recently purchased a fabric bed head with a light wooden frame. Upon opening the box, we noticed a dark coloured stain on the wood (it was right in the centre of the top frame). This stood out terribly, so we quickly rang customer service hoping they would replace it, instead we were told there was nothing they can do! She now has to pile up the cushions high enough to cover this stain so it won’t be seen when entering her room as its such an eye sore!!!! Beware of buying anything wooden from Adairs as they will NOT replace marked items. Very disappointing.
We use Adairs linen in all our AirBnb's and absolutely love their style and quality. The 5 star reviews we get from guests show how good this mob is. A lot of people fail to provide a review if they get something good and simply want to damage/express their concern that urges them to offer a bad review. About time we turn the tables and offer more accurate reviews.
- Verified customer
Could improve their product photos
Purchased some bath mats, decor and pillow cases and they arrived quicker than i expected, given the whole Covid situation. They are great quality except for the faux foliage branches which I had to return.
They should really improve the quality of photos however as most of the stuff I got, although they were of satisfactory quality, were not exactly as portrayed in the website. The issue was not in the colour being different on my screen either but how it’s too difficult to see the details and textures of their items so most of the time it looked different when they arrived. Overall, satisfied with Adairs’ service and would purchase linen here again.
- Verified customer
First time purchasing online from Adairs, 5 items and was easy to purchase online back on 13/4/20. The first 4 items came within a fortnight but 1 item not knowing was a bigger item took awhile so l called the Adairs Office they explain being a bigger item will take longer and with Covid 19 safety measures will take the delivery longer ,ok. I called 7th May problem in transit, 10th June will put a investigation into delivery, they called back and it was lost, l asked to reordered and send to the local store so wont get lost again. 15th July cal...led again by this time l had enough from the same response as the other calls still polite and friendly, they made a to call the local store to have it available this time in stock for me to pick up from and as l said this was the first time to order online from Adairs and it took 13weeks + for me to finally get my parcel only for them to say Thanks for being patient during this time.
Waiting now for 24 days for one chair coming from Melbourne to Adelaide
Ordered a chair on June 29, today is 22 July (24 days) has still not been delivered. Item was coming from interstate. Order tracked showing the item arrived in Adelaide one week ago, still not delivered and no one at Adairs seems to be able to tell me when this item will be delivered. Excuse was they use a third party shipping company. I suggested perhaps they may wish to review this service. It has been more than 24 hours since Adairs put a call into them (after escalating my query) and their "third party" has not responded to Adairs calls either. Not sure when I will get the chair...beware.
Linen lovers linen sheets only last 20 months and deteriorate
Purchased 2 x king linen lovers full sheet sets at full price 20 months ago. Only gentle Maxine wash on cold, only ever has been air dried in shade. They have deteriorated so much it is frayed and holes all throughout. Very bad quality for $400 + sheet sets each
Very happy with my new towels
I ordered and received a complete towel set Home Republic 'Chester' Navy & White. I washed them before use, They are beautiful and soft. They look black in my grey & white bathroom which suits me just fine. Lovem
- Verified customer
Great value for money!
Last year was the first winter since my partner and I moved to Melbourne so we were unsure which quilt and perhaps other stuff to buy to survive the freezing nights. Staff at Adairs Forest Hill SC was absolutely knowledgeable and patiently answered each and every question of ours. The products we bought were just as great as we expected! Wonderful experience indeed! Then we found that once become a member, there is no minimum purchase for free delivery via Adairs online stores. It's perfect when buying a little something every now and then. Normally it takes approx 3-4 days for the deliveries to arrive. No dramas at all.
Adairs - Furniture
I have ordered the Fraser Oak Console and it took 10 days to ship from when the online order was placed. Im seriously impressed with the quality and the ease of assembly. I have also bought some bar stools and they are beautiful and compliment the area really well. In a nutshell great price point furniture that enhance any space.
Best Customer Service Ever!
A huge thank you to Goldshan at Adairs Artarmon. I needed new bedding for my grand daughter & I was uncertain of the direction to take. I didn't want fairies or sophisticated so what to do? She understood my brief instantly & in a matter of minutes had co ordinated the perfect colours & textures that I was hoping to achieve. So skilled & impressive. Goldshan you're the best!
I am an Adairs member who purchased a bed head. I went in and did a cash payment back in March and rely always on the system to have my proof of purchase. Months later no bed and they don’t care. This is a case of theft as you cannot leave me without my item to be delivered. They suck and I will never buy anything from them again.
Slow, awful, lazy customer service.
Two months ago I purchased a cane papasan chair from Adair’s online, and have been having to chase it up constantly after hearing NOTHING from them after an entire month. Two calls and countless emails (requesting help or just simply a tracking #) later and I have got nothing!! No tracking number, no contact from the courier (unitrans) and NO SOFA! I am so so disappointed. This is a $699 purchase and I was hoping to receive it before the birth of my baby, but it looks like I’ll be sitting on the floor :(
Went to check out the store remodel and saw a pack of 2 pillow cases and at checkout it came up at $70!! (No price at the shelf). They double checked and confirmed the crazy price. I left the goods at the counter and went somewhere else. It is a lovely store but the prices just seem to have increased greatly. Very disappointed.
Questions & Answers
I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.
I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.
Hi I am from Townsville Nth QLD i am a member of linen lovers club, i am contacting because i was very disappointed with the last catalogue that was sent out. Upon going to my regular shop at Castletown to purchase several items from the catalogue were not available or had not been received the staff are great at this store, but were unable to help I think it was Very poor business to advertise products and then not have them for the customer to purchase. Very disappointing Adairs
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