Adairs

I've been shopping at Adairs Burwood for many years and have been very happy with the service. In particular I've been looked after by Antonella on numerous occasions and find her advice is always honest and reliable, not to mention her warm and friendly nature. Thank you the great service.

We purchased a great rug from adairs that I had been looking for for a little while and we got it at a great sale price but when i took it home I found it was too big for our space, unfortunately it did not come in a smaller size which was a shame.

Doesn’t even deserve ONE star! Be warned do not buy the Home Republic linen sheets!!! The are the worst! It's rough to sleep on and it sheds and sheds!!!!! You’re covered in fluff not to mention how much the fine particles of the fluff one’s breathing in overnight! Our mattress top is absolutely covered with the fluff We had to vacuum the stuff off Better quality product can be bought for much less price Extremely disappointed with Adair not a top quality shop if you can stock such inferior quality products!

I have been an Adairs customer for about two years now and ordered many times from them with no hiccoughs at all. I recently purchased my first over-sized item with them through their website and unfortunately their couriers lost my parcel and did not attempt to even contact me. Upon contacting their couriers, it was clear I was not going to get an answer and upon telling the customer service team, they have been checking in with their delivery team and myself daily to provide me a status update. A massive shout out to Bridie on the customer service team for all her help in sorting it out.

The best adairs store, I love shopping here . Great service, nothing is too difficult, for the staff. They are always very helpful and the stock is displayed well.
Good job ladies !

I’m a Adair shopper for 10 years . Bought a quilt cover this time and not happy with make of buttons which flip open . They wouldn’t return or swap over . Not sure if I’ll be returning .

Just received the Genoa cream linen cushion and I have to say I'm impressed with it's 'lushness'.
I think the feather fill helps to make it even more appealing - The linen fringing is fabulous.
Get one now before they're gone.

I ordered two kids beds , they were delivered , I had paid for assembly , the deliveryman said he would not do the assembly ..I waited three days two men came back, they assembled the beds , left all the boxes on the floor , wouldn’t help me with them , said they don’t take away the packaging, Styrofoam left underneath the beds , it was so messy.. I’ve had very bad service from them plus a lot of their dimensions are inaccurate in the catalogue.

My order was made in mid May after being told it was delivered I followed up with Aust post and no delivery was made. I asked for the items to be resent and I’m still waiting. I have emailed and emailed to no reply and it’s impossible to get through on their phone line - they say they are very busy! Yeah with all the complaints! Still waiting for my order it’s appalling service - I’ve bought a lot from adairs in the past but after this experience never again! Wonder if they will repay me?? How long will that take? I think the business must be going under as its so unacceptable to have any other excuse!

We purchased this lovely Pink Cot Combo Sheet Set for my 2 year old Granddaughter. Her favourite colour is Pink which matches her room. The quality of the sheets is great and am happy with the value. We will continue shop at Adair’s.

Purchased a set of bamboo queen size sheets approximately 5 years ago which shredded and was replaced about 3 years ago and now this set is shredding. And adairs wont replace, would expect longer wear, quality just isnt there these days.

Ordered a bed 9 weeks ago, was told it will be here in 27 days, Called at 30 days to be advised it was on the way and I will be contacted from the delivery provider soon. No call, so rang the next week, again advised it was on the way, this was repeated every week. At week 9 I demanded some answers, team then advised product was lost, and they no longer sell this product, If I did not continually call them I would be still waiting for my product and it was never going to come. So after waiting near 3 months, I have nothing and have to find another bed. Will never purchase from this company again, their service is a disgrace.

I had my Boheme blue jacquard rug delivered this morning. I’m very happy with it. What I really wanted to review was the attitude of the delivery contractor (Laughlin). He was a very professional and pleasant young man. He was punctual, pleasant, we’ll groomed and helpful. He’s a credit to you. Make sure you don’t lose him Adair’s.

So disappointed with this purchase. We bought cushions that are already falling apart. Washing this quilt has not only clogged up our washing machine but is constantly leaving chunks of threads all over the doona and carpet. Have washed it twice and just keeps getting worse. Your prices are really up there but the products don't reflect them. We spent about $400 or more in your store but know we are just left extremely disappointed.

I purchased pillows, underlay and heated blanket and paid approx $250. When delivered, I viewed the inferior quality items through the packaging without opening. I took them back to Parkdale store. They refused to refund because the items were bedding. There was no exclusion on website when purchased. They helped us seal the boxes to send “replypaid” to Scoresby warehouse.
Six weeks later, Adair’s Scoresby refuse to refund because they were “bedding” and because of “reply Paid” I have no proof of return. I have now lost my money after being supplied rubbish items knowing I had no legal right to return. I will NEVER deal with these lying cheats again

I often order from Adair’s and have never had any problems. I ordered many items In March in which were delivered quickly and great quality. However I am very disappointed that I have still not received a large rug. I expected a delay given I purchased during a sale but this length of time is appalling. No response from email enquiries. Disappointing.

Email: they never respond.
Phone: you will be on hold for hours and possibly never get through.
You can wait months for your order to be posted but in the meantime have no idea what is going on because you cannot get through to anyone.

So beyond disappointed.

Buy from Lorraine Lea Linen instead!