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Adairs

Adairs

2.5 from 211 reviews

See the Best Home Decor Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
51
4 star
17
3 star
16
2 star
23
1 star
104

Vicki

VickiSydney, NSW

Exceptional Service

published

I've been shopping at Adairs Burwood for many years and have been very happy with the service. In particular I've been looked after by Antonella on numerous occasions and find her advice is always honest and reliable, not to mention her warm and friendly nature. Thank you the great service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBurwood
See all answers

Ana J

Ana JGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great rug but more size options would be better!

published

We purchased a great rug from adairs that I had been looking for for a little while and we got it at a great sale price but when i took it home I found it was too big for our space, unfortunately it did not come in a smaller size which was a shame.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationESSENDON DFO
See all answers
TBK60

TBK60Sydney

  • 2 reviews

Worst sheets ever

published

Doesn’t even deserve ONE star! Be warned do not buy the Home Republic linen sheets!!! The are the worst! It's rough to sleep on and it sheds and sheds!!!!! You’re covered in fluff not to mention how much the fine particles of the fluff one’s breathing in overnight! Our mattress top is absolutely covered with the fluff We had to vacuum the stuff off Better quality product can be bought for much less price Extremely disappointed with Adair not a top quality shop if you can stock such inferior quality products!

Return Claim MadeNo
K Hunter

K HunterWide Bay-Burnett, QLD

Great Customer Service - Online Purchase

published

I have been an Adairs customer for about two years now and ordered many times from them with no hiccoughs at all. I recently purchased my first over-sized item with them through their website and unfortunately their couriers lost my parcel and did not attempt to even contact me. Upon contacting their couriers, it was clear I was not going to get an answer and upon telling the customer service team, they have been checking in with their delivery team and myself daily to provide me a status update. A massive shout out to Bridie on the customer service team for all her help in sorting it out.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

Service at Tuggerah Supa Centre

published

The best adairs store, I love shopping here . Great service, nothing is too difficult, for the staff. They are always very helpful and the stock is displayed well.
Good job ladies !

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTuggerah Supa Centre
See all answers

Wendy

WendyPerth, WA

Quilt cover

published

I’m a Adair shopper for 10 years . Bought a quilt cover this time and not happy with make of buttons which flip open . They wouldn’t return or swap over . Not sure if I’ll be returning .

Product Quality
Customer Service
Store LocationMyaree

Beautiful

published

Just received the Genoa cream linen cushion and I have to say I'm impressed with it's 'lushness'.
I think the feather fill helps to make it even more appealing - The linen fringing is fabulous.
Get one now before they're gone.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

Bondi customer

Bondi customerSydney, NSW

Bad service

published

I ordered two kids beds , they were delivered , I had paid for assembly , the deliveryman said he would not do the assembly ..I waited three days two men came back, they assembled the beds , left all the boxes on the floor , wouldn’t help me with them , said they don’t take away the packaging, Styrofoam left underneath the beds , it was so messy.. I’ve had very bad service from them plus a lot of their dimensions are inaccurate in the catalogue.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBondi Junction
See all answers
Sascha

SaschaSydney, NSW

Extremely Bad Customer Service

published

My order was made in mid May after being told it was delivered I followed up with Aust post and no delivery was made. I asked for the items to be resent and I’m still waiting. I have emailed and emailed to no reply and it’s impossible to get through on their phone line - they say they are very busy! Yeah with all the complaints! Still waiting for my order it’s appalling service - I’ve bought a lot from adairs in the past but after this experience never again! Wonder if they will repay me?? How long will that take? I think the business must be going under as its so unacceptable to have any other excuse!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers
Gary

GarySouth East Queensland, QLD

  • 5 reviews
  • 2 likes
  • Verified customer

Nice sheet

published

We purchased this lovely Pink Cot Combo Sheet Set for my 2 year old Granddaughter. Her favourite colour is Pink which matches her room. The quality of the sheets is great and am happy with the value. We will continue shop at Adair’s.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRobina
See all answers

sandra

sandraDarwin, NT

  • 2 reviews

Bamboo queen size sheets

published

Purchased a set of bamboo queen size sheets approximately 5 years ago which shredded and was replaced about 3 years ago and now this set is shredding. And adairs wont replace, would expect longer wear, quality just isnt there these days.

Store LocationCasuarina Northern Territory

Ink

Ink

  • 5 reviews
  • Verified customer

Poor product description and service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationOnline
See all answers

Adam Brown

Adam BrownSydney, NSW

Terrible Customer Service

published

Ordered a bed 9 weeks ago, was told it will be here in 27 days, Called at 30 days to be advised it was on the way and I will be contacted from the delivery provider soon. No call, so rang the next week, again advised it was on the way, this was repeated every week. At week 9 I demanded some answers, team then advised product was lost, and they no longer sell this product, If I did not continually call them I would be still waiting for my product and it was never going to come. So after waiting near 3 months, I have nothing and have to find another bed. Will never purchase from this company again, their service is a disgrace.

Customer Service
Return Claim MadeNo
Store LocationOnline

Delivery Driver

published

I had my Boheme blue jacquard rug delivered this morning. I’m very happy with it. What I really wanted to review was the attitude of the delivery contractor (Laughlin). He was a very professional and pleasant young man. He was punctual, pleasant, we’ll groomed and helpful. He’s a credit to you. Make sure you don’t lose him Adair’s.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

Terrible online delivery experience

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

Worst customer service ever, and terrible product quality

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationTTP
See all answers

Not happy

Not happyHunter Region, NSW

Very poor quality

published

So disappointed with this purchase. We bought cushions that are already falling apart. Washing this quilt has not only clogged up our washing machine but is constantly leaving chunks of threads all over the doona and carpet. Have washed it twice and just keeps getting worse. Your prices are really up there but the products don't reflect them. We spent about $400 or more in your store but know we are just left extremely disappointed.

Product Quality
Customer Service
Return Claim MadeNo

Louise

LouiseTownsville

  • 5 reviews
  • 6 likes

FLOUTING THE LAW

published

I purchased pillows, underlay and heated blanket and paid approx $250. When delivered, I viewed the inferior quality items through the packaging without opening. I took them back to Parkdale store. They refused to refund because the items were bedding. There was no exclusion on website when purchased. They helped us seal the boxes to send “replypaid” to Scoresby warehouse.
Six weeks later, Adair’s Scoresby refuse to refund because they were “bedding” and because of “reply Paid” I have no proof of return. I have now lost my money after being supplied rubbish items knowing I had no legal right to return. I will NEVER deal with these lying cheats again

Product Quality
Customer Service
Return Claim MadeYes
Store LocationOnline then Parkdale
See all answers

Chris R

Chris R

  • 2 reviews
  • 1 like

Rug still outstanding from March order

published

I often order from Adair’s and have never had any problems. I ordered many items In March in which were delivered quickly and great quality. However I am very disappointed that I have still not received a large rug. I expected a delay given I purchased during a sale but this length of time is appalling. No response from email enquiries. Disappointing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

KimM

KimM

  • 3 reviews
  • 3 likes

Shocking Customer Service

published

Email: they never respond.
Phone: you will be on hold for hours and possibly never get through.
You can wait months for your order to be posted but in the meantime have no idea what is going on because you cannot get through to anyone.

So beyond disappointed.

Buy from Lorraine Lea Linen instead!

Customer Service
Return Claim MadeNo
Store LocationOnline

Page 1 of 11

Questions & Answers

KAG

KAGasked

I'd like an Adairs representative to read and respond to this...
Why is your customer service so terrible? Why don't you just answer customer questions/concerns and respond in a timely manner? It's easy! Try it.

No answers

Samantha W

Samantha Wasked

I no longer have a receipt. However that should not matter given your good reputation. I have a queen size bed sheet. Washed to instructions. It has shrunk and no longer fits on the bed. Could you send a replacement, and I will return the ill-fitting one. Regards Samantha.

1 answer
fred f
fred f

This is a ‘REVIEW’ site not an ADAIRS site so chances of an official response are slim.
Why not just take it into the shop ?!


LGee

LGeeasked

Hi I am from Townsville Nth QLD i am a member of linen lovers club, i am contacting because i was very disappointed with the last catalogue that was sent out. Upon going to my regular shop at Castletown to purchase several items from the catalogue were not available or had not been received the staff are great at this store, but were unable to help I think it was Very poor business to advertise products and then not have them for the customer to purchase. Very disappointing Adairs

1 answer
Eileen Heron
Eileen Heron

We will never shop at Adairs again, we lodged a complaint some time ago about service and dealing with a staff member with no product knowledge, never received an answer.


Get an answer from our members and Adairs representatives

Details

CategoryPhysical Shops and Home Decor Shops

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