Christmas Warehouse

Large range of items, it was hard to choose! I purchased an item for sentimental reasons, and it unfortunately arrived damaged in the post, but it was still overall usable. I let the company know that more packaging may be needed in future deliveries, and they sent me a replacement for free even though I hadn't asked for one. The service was so friendly and I can't fault a thing.

I buy from the Christmas Warehouse for my Christmas Village. I love that I can purchase Lemax products as it is so costly to get them overseas. Most… Read more

of my items come from Melbourne, Brisbane or if I am in Sydney I always visit a store. I am about to put my Village together. I am now living in Qld so dealing with Brisbane.

Tope Marks – Service and communication were excellent. Delivery was prompt. The product seems to be high quality. 10/10.

If you want customer service this the place its not just Christmas things they have a huge amount of toys, the staff are so nice, friendly and customer focused, something you can't find these days we would recommend them we bought our new Christmas tree there they let us browse no pressure, very happy. Show details

Excellent products but poor warranty – Christmas Warehouse were excellent and came to the party when storefront retailers didn’t have stock or the products I was after many thanks again. Product worked well for Christmas last year bought 4/12/2022 put tree up yesterday and the light for the fibre optics is dead. Emailed and was told warranty has expired it is a seasonal warranty and… Read more

won’t replace the faulty base under Australian consumer warranty which is 2 years this product is under 1 year old

Update

| Got my tree replaced, but only after quoting the Australian Consumer | Law [ACL]. | They mislead customers by saying "Seasonal Warranty" which is | meaningless. The implied warranty under ACL is for a "reasonable | period", which they can't legally get out of.

They are correct in saying the ACL does not specify 2 years. It does however say "a reasonable period". The typical man on the street would probably think 5 for more years was reasonable for a $107.64 tree.

They should take "seasonal warranty" off their web-site as it is misleading. Misleading a customer is a 2nd breach of ACL and the trade practices act

Great Christmas Trees – We had been looking for a new Christmas tree for a while. We stumbled across this site and thought we'd give them a try. The tree is beautiful (exactly the one we wanted but for 1/2 the price of Myer!). The new LED lights are great also, however we purchased 2 x battery packs for the new USB lights which we have had trouble with. The power packs… Read more

didn't work and when we contacted Christmas Warehouse about them we were informed that they only work with Duracell batteries. There was nothing in the description to state we needed those batteries specifically. We had already spent $20 on Energizer batteries so to be told we needed to spend another $25 on Duracell was a bit frustrating. We would have spent more on batteries that the whole cost of the battery packs.

We have arranged to return the battery packs (Christmas Warehouse paid for postage) so it's a good outcome.

Overall we are very happy with the quick service and great tree and lights, but if you're going to get battery packs, make sure you buy Duracell batteries.

Really Happy!!! – I posted previously about some issues I had with my Christmas tree delivery (Only received half a tree!) Well, the staff at Christmas warehouse did everything they could to solve the problem. The manager got another tree shipped out to me that day which I received within 2 days (SYD-VIC), all the pieces are there and its a magnificently… Read more

beautiful tree. The photo on the website does it no justice, there are no big gaps because the branches are so thick and bushy, the snow looks amazing and the detail in the branch shapes are fantastic (they are all different shapes and have other branches coming out the sides etc more realistic)

I contacted them on Monday with my half a tree problem, I had 2 follow up calls on Tuesday to make sure I was happy and they also provided me with a tracking number and update. They are also keeping me posted on my other two orders - I am so excited for them to arrive.

Would also like to add I have had zero trouble getting through on the phones since Monday.

We Live in Western Australia and visited the NSW store in Penrith and was blown away with the variety , quality and pricing! So much Christmas to choose from, staff were amazing and pricing that had my brain working overtime trying to see how much I could fit in my bags :) Ended up getting it all shipped . 1000% I would recommend Christmas Warehouse, and would jump for joy if you open a store in Western Australia Show details

I love this store. Always exceeds expectation in service and value for money. The pure excitment you get when a delivery from Christmas Warehouse arrives never fades and the items inside never fail to bring a smile.

Bought a variety of oversized Christmas tree decorations, all were as they appeared in the images on the website, in fact they looked even more stunning in person! The team were amazing to work with, very accommodating ordering remaining warehouse stock via email comms.

Item was very slow to dispatch from CW, and the postage price was absurd. Could have been posted for less than a third of the price.

Don’t bother – Ordered on 16 dec and item didn’t arrive until after New Year. Waste of time.

Not working after 1 week – I bought star lights that are not working after 1 week Same thing happened last year with the snowflake lights Hi I will send photos tomorrow I need to take them at night

Once again the Christmas Warehouse didn't disappoint with it's wide range of beautiful decor. I love the quality and prices and I get so many compliments regarding the pieces I've purchased. If you're looking for decor that is different from the usual finds, try this store.

Bought 1 Large Dark Green Velvet Merry Christmas Gold Embroidered Santa Sack | 88cm to check suitability before buying bulk. Exactly what I’d hoped it would be so now I’ll be purchasing 50 more.

Purchased various things including garlands and tree decorations. Purchased a few times from them. All excellent quality and very reasonably priced. I recommend this store for anything Christmas! Really fast shipping and delivery. Arrived in a couole of days each time.

Easy to negotiate website and quality products. Very happy with my solar pathway lights

Large range of stock. Postage time is fast and items purchased are well packaged

Brought several Christmas lights for display and all are great. Appear strong and sturdy. Will see how long they work once they go up.

Best place to shop for Christmas decorations, my go to every year

Loved the new range this year. Great value. Fast delivery. Best Christmas store to shop from!

We ordered Christmas Bon Bons to Tasmania. Delivery was fast and products exactly as seen in pictures. Very happy Show details

Great, efficient service. Very happy with the products I received. Show details

Wonderful company to deal with. Website is easy as and they have a great range of quality products . Shipping was fantastic and super quick. My items were well protected and arrived in excellent condition. I have already recommended Christmas Warehouse to family and friends and will be a repeat customer.