Amazing customer service
When you read the other reviews, you realise that outstanding service seems to be second nature to Flowers Across Melboune. They tried to deliver some flowers for me today, but unfortunately the organisation wasn't able to accept the delivery after being unable to contact the recipient and they were returned by the delivery driver. When I called to enquire, my call was answered by Emily, who knew about my delivery issue and offered to try again tomorrow at no additional charge or provide a full refund. Given the recipient of the flowers would no longer be there tomorrow I accepted the refund option and it was processed within 10 minutes. I was honestly gobsmacked by the level of consideration of service - will definitely be using them in future.
Impeccable Service - above and beyond
After a typo in the address lead to our delivery being falsely accepted by a dishonest person, Flowers Across Melbourne went above and beyond! They attempted to retrieve the package on two occasions, before replacing the entire order and organising delivery again. We were very grateful as the order was quite substantial (for a colleague's special birthday). It was the first time we'd used them for gift/flower delivery, and with this level of service it won't be the last.
The many flower assortments i have purchased have always been delivered promptly and the receivers have always been happy. The assortments are always fresh and presented beautifully. I will always use this company!!!!
Beautiful flowers and super helpful
I ordered flowers after the delivery cut off time...but Ellouise was so helpful that my flowers I’d ordered still got delivered and we’re absolutely beautiful...I would highly recommend Flowers Across Melbourne, I’ll definitely use them again
Great for person who can’t have flowers.
Great service fast and reliable.
Was great to be able to get the succulents as the person I was sending to gets very bad hay fever. This is the first time they have enjoyed an arrangement .
Love Love Love
I couldn't be happier with 'Flowers Across Melbourne'. Their website is user friendly and my friend was delighted with her bouquet. I used 'Create A Bouquet' and it they couldn't have made it easier. Delivery was within hours of ordering. Highly recommended and I will definitely be using them again should the occasion arise.
Always as pictured and delivered same day
Love the sunflower in a vase it always makes me smile.
It got to the hospital as per my instructions
Thank you so much.
Same day is a great service perfect.
Great service, great price
I bought a Valentine's day balloon for delivery and was concerned about how it would be delivered and/or presented. Exceeded expectations. Ordering was easy and delivery was before noon. I will definitely be ordering from Flowers Across Melbourne again.
this was my life saving last minute gift go to
Absolutely grateful for the service of how quick it gets delivered and i even put down as a option for the florist to choose the mixed pastels and the bouquet turned out amazing my friend was so happy for her birthday bloom all thanks to flowers across Melbourne.
Completely ruined Valentines Day
Despite ordering days before and clearly requesting that flowers be delivered before 4pm as the recipient leaves work at 4pm - flowers were NOT delivered. On enquiry I was told they would be guarranteed to be there by 6PM and that it was clearly stated on the website deliveries would be late and they could deliver them tomorrow before 4pm if I liked. Have completed ruined the day and a complete waste of $80. Really poor service. Would definately NOT recommend this company for anything.
Bad all around
Ignored delivery instructions and didn't leave it at the door, instead knocked repeatedly, waking me from sleep (I work night shift). flowers were bad - a bunch of ugly dead roses.
Efficient, friendly service
I ordered plants for my sister as a housewarming (I’m in Ireland otherwise I would deliver them myself!). They arrived just as pictured, beautiful presented. ‘Plants across Melbourne’ and Jess in particular was so lovely to communicate with. Recommend them highly!
Prompt Professional Service
These guys operate a professional service and a follow-up after delivery they contacted me immediately after I sent an email to confirm my address. Their products delivered flowers a teddy bear and a balloon reflected what was on the website and my daughter loved it all I placed my order from Vietnam for a delivery service in the eastern suburbs of Melbourne simple easy website backed up by a efficient personal service. I highly recommend this service can’t fault them well done guys
I was trying to get organised early and order my wife Valentines day flowers at the start of January - although the Valentines day range was not yet released on the website, I spoke to them and they were so helpful in getting it all sorted.
They followed up again to confirm the delivery details and sent a confirmation upon delivery.
All around, great service at every stage.
I've been using Flowers Across Melbourne for a few years now and I'm very happy with the quality of product and the excellent customer service. Before Valentine's Day, a FAM staffer actually reached out to me on a Friday night after they noticed my order was going to a school (where my fiancee works) and wanted to make sure the order recipient would be there after 3.30pm. I was very pleased to see this.
Great service, team and drivers are very efficient. Will definitely be using your service again in the near future! Thank you once again for our lovely flowers! Keep up the great work!
A very happy customer.
I ordered from New Zealand. I was a bit apprehensive at first but I didn't need to be. Received wonderful service and our Granddaughter loved her flowers. I will definitely order again. THANK YOU.
I had a special request and although Flowers Across Melbourne couldn't guarantee that my request could be met, I was thrilled to find that they went over and above and my special request was granted! Very impressed. Great communication too.
Great flowers...Great service.
I live in Cairns, I wanted to tell my oldest friend living in Melbourne that I was thinking of her on a very difficult day for her personally. Flowers were the obvious tool...................Flowers Across Melbourne were the answer. Easy to talk to on the 'phone. My friend received a 'phone call at my request asking her what would be a good time to deliver...I had to be sure they were not left by her front door on such a hot 43 degree day! The flowers were beautiful..she sent me a 'photo almost immediately she was so thrilled!
Really good service!! My partner liked the flowers so much and was really surprised!!! Loved it.. Made our special day
Thank you so much
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