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Flowers Across Melbourne

Flowers Across Melbourne

4.8 from 248 reviews

Reviews

(227)
(8)
(1)
(2)
(10)
  • Product Quality
    4.9 (75)
  • Return Claim MadeYes (1) · No (77)
  • Customer Service
    4.9 (67)

Reviewer Photos & Videos

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SVP

SVPAU

  • Verified customer

Amazing service, would use it again, and will recommend to others

published

I wanted to thank you and your team for the most efficient and lovely service. It was wonderful to first receive a personal written reassurance that you'd make an effort to deliver the order at the time we requested. What was an added benefit and a surprise is the ability to track the delivery on the day. We haven't had this experience before, and were amazed at the efficiency of the online tool. Being overseas adds extra confidence and trust that your oder is being delivered as requested. Many thanks again, we'll certainly use (and recommend) your service again. 5 Stars out of 5!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline store
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  • Verified customer

Awesome Service!

published

They have the best arrangements and the transaction online was truly easy even if I'm here in the USA. The flowers I ordered arrived on time and didn't worry about anything because they send updates. They answer emails regarding any query or requests quickly. Very efficient service!

Customer Service
Product Quality
Return Claim MadeNo

Unbelievable service

published

I ordered the flowers, and they were amazing, the communication is great you get an email stating when they were delivered and who they were dropped off to. Thank you very much...from the other side of the world.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Awesome service

published

I used this service last Friday to send my niece flowers for her 21st birthday which were gorgeous and she loved them
Such an easy process to do this would highly recommend will use again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEast Brighton melbourne
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  • Verified customer

Thank you gift

published

Flowers were delivered within 24 hours of placing order from Uk. The recipient was delighted with her gift , Australian Native flowers. Very impressed with the service and would recommend and use again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFlower shop in Altona, Victoria.
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fruits

fruitsGreater Melbourne (Outer), VIC

My new favourite flower delivery service

published

Prices are affordable and afterpay is offered. Made it affordable for a last minute present. Ordered a surprise bouquet and it came promptly on the day specified. The bouquet was beautiful and fresh. Had not so pleasant experiences with other online boutiques but was very happy with my experience with Flowers Across Melbourne and will choose them in the future. Thank you so much and love your customer service ^ . ^

Customer Service
Product Quality
Return Claim MadeNo

Sophary M.

Sophary M.Greater Melbourne (Outer), VIC

Amazing service!

published

Flowers across Melbourne definitely delivered! Such great value, prompt service! It was definitely a lifesaver for a last minute gift idea. Love also being able to write a decent length birthday message with it also. My friend loved the colours in the bouquet! Will definitely be using this service for future orders!

Customer Service
Product Quality
Return Claim MadeNo

Amazing services

published

Thank you for the amazing service and more important the beautiful flowers. The receiver loved the colours used in the bunch and how Frey they looked. Thank you once again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne store
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Such excellent service

published

I so appreciate you making the effort to call me to make alternative arrangements. And then an email to let me know they got there:)
My sister in law was delighted with her flowers and sent a photo. The florists choice was beautiful:)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFlowers Across Melbourne
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Karen

KarenGreater Melbourne (Metropolitan), VIC

Excellent service provided!

published

Very happy to recommend this service. Very easy to access & order from the site. Flowers were beautiful, delivered exactly as stated, & costs were very reasonable. Follow up regarding successful delivery was much appreciated.,

Customer Service
Product Quality
Return Claim MadeNo

Kim

KimNorthern Region, NSW

Extremely Happy

published

I live interstate and wanted to order flowers for my uncles funeral. The flowers needed to be at the church by 12:30. Both girls I spoke with were so helpful and friendly, made notes to ensure the delivery would be there as close to the time I had asked. When I got home from work I had an email stating they arrived at 12:18 and hand delivered to funeral staff. Wow, what a wonderful experience and one I would surely use again and highly recommend. Thank you so very much

Customer Service
Product Quality
Return Claim MadeNo

RRR_10

RRR_10Metropolitan Adelaide, SA

  • 2 reviews

Great service, great prices!

published

Same day delivery service is great and better than competitors, the prices are competitive, the range is good, the website easy to navigate and clearer than others, and they provide GPS tracking of order. All round 5stars - will definitely use again!

Customer Service
Product Quality
Return Claim MadeNo

JGLS

JGLSGreater Melbourne (Metropolitan), VIC

  • 61 reviews

WON'T EVER GO ANYWHERE ELSE.

published

Brilliant - blooms and people! We would deliver my mum flowers every fortnight (from their gorgeous daily flower collection) and she just loved them. The courier was always pleasant and nice, and well dressed and kind, and the flowers are to die for, just beautiful. I even ordered MYSELF some from my foster daughter for my birthday! We have so many choices or florists down here, but I'd never go passed this company. HIGHLY RECOMMENDED. Love love love.

Customer Service
Product Quality
Return Claim MadeNo

Vera Jan

Vera JanGreater Melbourne (Metropolitan), VIC

Disappointing

published

Ordered flowers at 11.30am
Payment deducted immediately
It is now 12.03pm
No flowers delivered
No email or phone call to explain why
5 messages sent to tracker
No response or explanation
Atrocious to say the least
Will never ever use this service agin

Customer Service
Return Claim MadeNo
Store LocationOnline

Excellent service

published

My friend was absolutely delighted with the flowers she received! I would fully recommend Flowers Across Melbourne. They were friendly, professional and their vast selection of beautifully arranged flowers are a real credit to them.

Customer Service
Product Quality
Return Claim MadeNo

Thankyou

published

Thankyou for lovely flowers and efficient and prompt service.it was great to receive a message flowers were delivered safely to door and someone was home to receive them. Thank you

Customer Service
Return Claim MadeNo

Hims

HimsCanberra 2600, ACT

Best out of ALL!! glamorous and reasonable flowers in Melbourne....

published

It was very reasonable flower bunch .It made friend's day very happy and also FAM has very fair delivery charges, on time delivery and also very good after sale customer service.Replied to my email which i have sent after hours just to check my order status and also follow up call has been made.Recommended FAM 100%

Customer Service
Product Quality
Return Claim MadeNo

  • Verified customer

Ray of sunshine posy

published

My daughter is an au pair in Australia. I wanted to send her flowers. I ordered them Sunday afternoon and she received them before midday the next day. It was very easy to organise and pay. I found this so helpful as im in Northern Ireland.
My daughter was delighted with the flowers. Will definitely order again.
Thank you for making her day.
Tara

Customer Service
Product Quality
Return Claim MadeNo

Rendom P.

Rendom P.Far North Queensland, QLD

First Class Product and Service!

published

We ordered well after close on a Friday night for our Daughters B'Day on the Saturday. The Flowers were SPECTACULAR and arrived around Lunch with an Email advising of their delivery right after they were delivered. The website is really easy to use and you actually get what is shown plus some, Fresh, Bright and Blooming Beautiful.
Really Really happy with the Flowers and the Excellent Service, would definitely recommend and buy from you guys again
Jo FNQ

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNadina and all the team at Flowers Across Melbourne , Flowers Across Melbourne 45b Quinn St, Preston VIC 3072
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Reh

RehSouth East Queensland, QLD

  • 3 reviews

Amazing customer service and beautiful flowers!

published

I am interstate and ordered some flowers for next day delivery, then cancelled the order and then re-ordered. I had to ring customer service twice and Emily was amazing and really helpful, I managed to get my order organised with help from FAM. The flowers were amazing and they emailed me when they were delivered, really great customer service and product! Impressed customer, thank you!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Questions & Answers

kathryn hourihane

kathryn hourihaneasked

Would like to send flowers to a friend in Melbourne. However wary of using international web sites because Im ordering from the uk, and unsure how secure the payment site is because a few years ago I sent flowers from another flower company and my visa card was intercepted through fraud. What reassures can you give me before purchasing flowers and wine?

1 answer
Flowers Across Melbourne
Kat F.Flowers Across Melbourne

Hi Kathryn,

Apologies for the slow reply (had to become a fully paid up member of product review to let me answer).

I can certainly understand your concerns given your past experience!

Some of the steps we take to ensure a safe experience are:
- we never store your credit card details
- we use one of Australia's largest and most trusted payment providers eWay to process credit card payments
- we offer a PayPal option on checkout for those who prefer to checkout this way
- we use the latest SSL secure certificates so that all information is highly encrypted (these go through a business verification process before we're allowed to use them, which you can also verify within your browser when you visit our site)
- our website and computers are regularly scanned for vulnerabilities and are patched accordingly if anything is found
- we take a proactive approach to ensuring we're up to date with any security issues that may affect us or our customers

I hope that helps, but please let me know if you have any further questions or concerns, I'd be happy to help.

Thank you
Kind Regards
Rob


Get an answer from our members and Flowers Across Melbourne representatives

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