Focus Home Improvements

Focus Home Improvements Canberra. Salesman came to our house in 2013, after I talked to him at a sales booth they had at Westfield Belconnen, he got up on our roof, told us it was sagging as a result of some structural fault, said it needed recapping and painting, (with their special paint),quoted us a once off special price of $8999 which we accepted. All the contractor did was cleaned the roof off and spray painted it. Painted over the top of the previous capping. (Found out later from our neighbour)When I asked about the saggy roof he said i...

i had roller shutters put on my house they have been awesome my neighbour also got shutters from focus too! i noticed how much cooler my house is in the summer and much warmer in the winter

Hi, [Name Removed] explained Focus offer great value on roof restorations. [Name Removed] came around for a free quote. He was the most expensive out of several obtained and offers seen advertised. His recommended retail price was double the second most expensive quote. [Name Removed] could tell I was uncomfortable with the quoted amount. He kept explaining his prices were confidential and better than competitors because they use front lawn sign advertising and pass the savings onto the customer, a win-win I guess. When [Name Removed] cou...

excellent job we had the roof renovated ,painted new gutters ,gutter guards. looks great. The tradesmen very efficient ,tidy. and professional .Would most definitely recommend this company to others that were thinking of doing the same.

i had Roller shutters on all my windows, outdoor blinds and a roof restoration this has transformed my house all work done by focus great communication great service great job

very happy with service on our roofing renovations, looks much better, tradesmen very efficient and tidy, job well done promptly. Initial approach to give a quote very helpful and friendly.

We had problems with the tradesmen who carried out our roof repairs/repaint and application of gutter guard. Each tradesman successfully managed to anger our neighbours on both sides with their lack of concern over where the filth from our roof was landing.

On one side there was an area of approximately 7 metres where the whole side of their house walls were covered in filth as well as their driveway. The distance from our roof to their house wall is approximately 5 metres so the dirt travelled a considerable distance. This has caused angst...

I have had 2 lots of roller shutters installed by these guys. We had 2 large motorized ones installed today and 5 motorized ones installed 5 years ago. The price was very competitive and the customer service was brilliant.

Colin, the bloke that come out to do our latest installation was a top bloke. Very efficient and even though I am a fussy old geeza I was super pleased with the quality of Colin's work and his really friendly attitude. I would definitely recommend these guys if you're after a competitive price, a quality product and great end results. Thank you - Dean ( Hillbank )

When I asked for a quote the first amount I was given was $7,700 for two roller blinds. I said "No" and asked the sales rep to leave. He managed to reviser the quote down to $5,700 which I again said "No" to. He then managed to get the quote down to $3,300, which was actually reasonable for what I was asking for. I said "Yes" to that and had them installed. Support since then has been pathetic with a number of calls being ignored.

Had a Focus salesman knock on my door to look for business for the local Focus store. I was in the market to get my tiled roof ridge capping repaired as well as getting three section of metal roof painted to match the main tiled roof.
I gave my details and was told to expect a call from their contractor to inspect the work required and give a quote.
The next day I received the call for the contractor and an appointment was made for in two days time.
The contractor told me when he first called me that If I was willing to pay cash then there wo...

Let this be a warning to everyone. We got FOCUS to restore the roof and clean out the gutter. It took them about four to five weeks to get in touch with us, but only one evening before they wanted to start.
Ok, not a big deal but I've would have liked a bit more notice to schedule around things.
First impression about the workman was that they are not used to the Customer to be around, as there was NO communication, i.e. we are going for lunch or we are finished for the day or a phone call "we are not coming today, because ...".
All of a ...

Roller shutters have bubbling paint on two of the box guards. There was a very small area of bubbling when installed four years ago and the installer knew it was there, but was instructed to install it (I overheard the conversation). When I had a look at it, I wasn't too concerned because it was such a small area, but when wiping them down a week ago, I noticed there were two areas now of bubbling (the original area had increased ten times the size). They finally rang back today and we were told that powder coating wasn't included in the 5 yr warranty?? If we want them to inspect, we have to pay $90, then would have to pay for the work to be done. Won't be getting any further orders from us.

We used Focus for roofing and guttering. The guttering sub contractor was excellent. Assisted with choosing the colours and recommended other houses with similar colours. However the roofing contractor Gus, was another matter. Poor quality work - open paint left open overnight on lawn, paint splashes all around house on concrete, bubbling under paint first time it rained, having to have the work redone. Now have discovered the capping was not done properly and with no weep holes we have problems with moisture seeping down internal frame. ...

They called Me to arrange a time to provide a quote on outside blinds (2)and security doors(2). Half hour before the time the rep rang to say that he could probably (?) do a better price next year. When I told him I was looking to compare quotes he said they dont do quotes they will give a price but expect to get confirmation that they got the job that day. Sounds like he was late for the office Christmas party or had a better offer.
If thats the attitude glad I did not go with this company.
Allan

I paid $17, 000 dollars to have my roof and gutters replaced.
The gutters were supposed to have the gutter guard mounted underneath the roof, and comprised $2000 of the cost. The workers installed the gutter guard on top of the colourbond roof, hence the leaves are getting into the gutters. They also left a roll of metal strapping on the roof, presumably this should have been used to secure the gutter guard underneath the colourbond. I could have done the same job for about $100 using gutter guard from any hardware shop.
The roof was installed well...But...the roofers left one corner of my roof open...a convenient entrance for vermin...
I would recommend avoiding this company at all costs!