Footgear

Great company to deal with. What I wanted was in stock, product arrived in good condition and on time .will use again and highly recommended Show details

Excellent store! Ordered a pair of cloud tilt sneakers and received a curtesy call to confirm order which I think is excellent as sometimes people order the wrong size ect and when it comes to shoes it’s a pain to have to return! The shoes arrived in perfect condition within 2 days of ordering. Also highly appreciate the $20 gift voucher upon signing up. Thank you!

Order 57762. Staff called to say you can return if not right. Then received goods its displayed item with sticky label mark also a bit faulty scratch not like new. Have to pay full postage to return at your own cost. No paypal payment and its awful not protected. No refund only credit how ridiculous selling strategy. Delivery faulty goods and no refund! the worst experience . Don't buy from footgear to take risk and waste money. Show details

Ordered some sandals on a Sunday. I was contacted by the store Monday morning to confirm delivery details and confirm order. Was sent same day and arrived 2 days later. Great price, fantastic service. The little things count and the phone call just to confirm order details was very nice. Great work. I highly recommend Show details

A pair of sandals I bought only a few months prior started to have issues with the sole of one of them falling away from the shoe in various places. Granted I had worn them a lot however for the price I paid I was disappointed they only lasted a short time. Denise from customer service was quickly onto the job, after me sending some photos and the… Read more

assessment team deemed the shoes faulty I was sent a new pair free of charge the same day and received next day! I can’t thank them enough for their prompt reply and service and to not muck their customers around when clearly there was a quality issue. Thank you Denise for your excellent service

Service plus – Bought Naot Sandals at Garden City Mt.Gravatt store. Served by the lovely Trudy. Found the colour of the shoes were not suitable with what I was going to wear to a Wedding and returned them as an exchange.Trudy sourced the right colour ones from another store and they are being delivered. Wonderful service. Show details

Poor form! – Purchased some shoes from them online, and because of an online purchase I was very careful to use the sizing tables that Footgear provided. The shoes I then went ahead and purchased were the wrong size. After re-checking their website I discovered that there was a mistake in their listing. Admittedly they did exchange the shoes for me, but there… Read more

was no offer to pay the return postage and more importantly no apology for their mistake. For an Australian owned store, it was very un Australian... poor form Footgear!

Fast and easy – Excellent customer service, the most amazingly fast (and free) express shipping. Highly recommend. Show details

Rude sales assistant at Carindale store – Extremely rude interaction with sales assistant Margaret at the Carindale store. All I wanted to know was when my shoes, which had been ordered five days previously, would be arriving. Before confirming my details or looking up the order in the system, she immediately began to lecture me about how the post office doesn’t work Saturday and Sunday.… Read more

Couldn’t be bothered, just wanted me off the phone quickly. When I pressed for more answers she became more rude and condescending, giving me the incorrect facts, luckily a colleague prompted her as to the details of my order. Still don’t know when my shoes are coming though, unfortunately I paid upfront in full.

Best customer service! – They called to confirm the correct shoes before shipping. Very fast postage took 2 days from QLD to Vic. Show details

Don’t honour their returns or exchanges policies – Purchased and bought the wrong colour so tried to return for an exchange. Paid full price and returned in same condition as from the store. As they had footprint marks from when tried on in the store (when hot and offered to wear socks but they said not to) they said no new. So be warned they won’t honour exchanges or returns if you have worn/tried on the shoes or sandals. Very dodgy and best to find someone else. Show details

Birkenstocks – Customer service was outstanding. Purchased Birkenstocks for my son for Christmas and they arrived well within a week and with free shipping. So nice to actually deal with an actual human over the phone. Much cheaper then most other stores. Will definitely purchase again. Show details

Wouldn’t order again – I bought vegan Birkenstocks and when they came the box was ripped and taped together, the shoes were all open and packed terribly and tag ripped off. I would not buy from footgear again. Shoes had clearly been used to try on etc maybe even used and returned Doesn’t feel nice when spending that much on shoes! I did email and notify company so they were aware.

Birkenstocks – Received a call from footgear to confirm what I purchased how many shops do that? Express post 48 hours thanks very much to Tassie. Would highly recommend Thanks guys Show details

Highly recommend !! – I stumbled across Footgear on Google. Placed an interstate order and received my fantastic Frankie4 shoes, not even 2 days later. Thank you Sue, you rang and touched base with me, to double check my order, your speedy service was wonderful and I can’t thank you enough. I highly recommend this awesome business. Show details

Just what a wanted great price – I was so happy to receive my order quickly and at a great price. I ordered Frankie4 shoes someone called to confirm my order and it arrived interstate promptly Show details

Online shopping experience – Decided on some orthotic type sandals and searched Google finding Footgear. Their site was simple to use, well priced and by signing up for emails I also received a discount. I placed the order that night and the next day a follow up phone call from Footgear to check the details. This personal touch to verify my order was appreciated and topped… Read more

off a great positive purchase. Order arrived within the week. Online shopping is here to stay and I appreciate the extra mile companies such as Footgear go to to ensure a happy customer. Thankyou Footgear.

Great service – Great service , staff really helpful and attentive . Great product knowledge also . Great range of styles and sizes of Birkenstock . Walked out happy with purchase  Show details

Buyer Beware... I wish I had read the poor reviews... because they are true! – Purchase was okay. Delivery okay. That is where the nicety ends... soon as you try to exchange they are shifty, cold and quote that their fine print evades the right to return. The Returns Policy is misleading by design. These are shoes so there is a high chance for error... Any offered discount grants them the right of no return. I was not asking… Read more

for money back, but offering to spend money to exchange and buy a more expensive shoe. Go somewhere else, go anywhere else... there are so many other reputable sellers out there far more deserving of our money! Sadly I couldn't give zero stars.... one star was too generous....

Excellent Customer Service – I placed an order on Monday evening and received a message from Joy the following morning confirming the two products I had ordered, and that they would be shipped that afternoon. Upon hearing the message I realised that I had made an error and ordered the men's Ecco Soft 7 by mistake. I contacted Joy who could not have been more helpful in assisting me rectify my order. Fantastic service!

Rubbish company – items not delivered and no customer service! Tried time and time again to get sensible answers without ant success! Al I got was be patient and sorry without any proper help. Do not deal with this company. Show details

Absolutely the worst customer service I’ve ever experienced! – Part of being a great company, and a great manager, is being flexible. Any educated well serving person knows this. The company manager, Petra, actually laughed and said it was my problem I didn’t read the tiny fine print while ordering shoes online from them. I ordered 2 pairs of Birkenstock school shoes, they were lovely shoes but unfortunately… Read more

the wrong sizes. I would have gladly exchanged but couldn’t, as there was no stock. I was informed, as it was a change of mind purchase, that I was not entitled to a refund. The problem was there wasn’t other shoes that I could exchange them for unless I wanted to pay an additional $171 ( $342 on top of the $158 I already paid) per pair for the only other children's Birkenstock’s that would suit school needs. Not wanting to pay $500 dollars for 2 pairs of school shoes for a 9 and a 6 year old that would likely not even last a year, I left the store. I am honestly so appalled at how they responded and handled the situation. It’s disgusting and I will absolutely never buy anything from footgear again. I will also be sure to tell every person I know my experience and what to expect from this company. As an expat living in a foreign country you don’t know what to expect, so I have been working on a welcome to Brisbane guide for expats and will be sure to share this experience in the guide as well as with everyone I can.

Excellent Price and Speedy Delivery – Ordered the new EccoSoft7 BrickRed online. Ordered Thursday and received the shoes the following Monday in regional Victoria. Polite and friendly service. They phoned to check details which is excellent in my opinion and I saved $15 on the local store price. Show details

Return policy – I bought a pair of Revere boots online from Footgear, and when they arrived I knew they would be too small, even though I always take a 37 and these were 37, they must have been a small make. The store insisted they were correct even though I could prove otherwise. They refused a refund insisting I had changed my mind and would only give me a… Read more

credit note. I told them a credit note was useless , 1. Because I could not be reassured the same scenario would be repeated endlessly, and 2. As I live in another state I could not visit the store to purchase any other item. They insisted it was a credit note or nothing, my choice. Never buy from this company, their customer service is abominable.

Selling poor quality products – I bought a pair of utilitarian Birkenstock street shoes and they scuffed the first time I wore them. I have followed up in store, in person and my concern was photographed and referred to Birkenstock. According to the manufacturer this is 'wear and tear'. I do not agree. These shoes have not been made with appropriate fabric to meet my expectation… Read more

of purpose. The store refused to return or exchange my faulty goods. I cannot accept that a pair of $200 + shoes, designed to be worn, can scuff so easily. These shoes should not be carried in store, they are poor quality. I will be pursuing this further.

Product delivered as specified – Value was very good. Service was prompt. Product was as specified. I am happy with product and service.

The Merrell Experience gone wrong – My wife had heard so much abot the Merrell shoes and I decided to buy an Arabesque as a prezzie. Not cheap I agree but a s a minimum expected level of service we are used to from Foot Locker and Atlete's Foot.. At the store got it fitted and assured it would be a good fit by the assistants ????. After trying it on in the house and sitting in the… Read more

car she realised it was not fitting too well and repacked it for a change. Did not realise about the return policy, which pretty much :caveat emptor" linked. Went to Brissie store and had the manager being really nasty and loud - customer service really questionable. She insisted shoe was worn and scuffed whereas we couldnt see any scuff marking. Anyways she offered some Ecco insoles for free and we walked away disappointed. Next day tried our luck at a different store and was told the case had been emailed around the chain and as the Manager of a store had decreed unfit for return couldnt accept change , Getting very personal here and subjective ref terms of condition of shoes. Love the shoe design but totally disappointing shopping experience, Will never shop at Footgear again. Shoe design Customer should be advised of return policy before paying. put a big sign up.