Stay away from Thomson Ford Parramatta
Purchased a used car and received absolutely poor service. They are only interested in money and even after they get paid they don’t deliver the car on time. It was a very frustrating and disappointing experience dealing with Thomson Ford Parramatta. If you don’t take finance from them, they make it very difficult for other finance providers. They don’t care about the customer. Stay away from this dealership.
2019 Ford Ranger Raptor Start Stop Safety issue. Purchased from Sunshine Ford on the Gold Coast
Purchased my new 2019 Ford Ranger Raptor April 2019 from Sunshine Ford on the Gold Coast. Since purchasing my new car I have had nothing but problems to which the car has been back a number of times.
The problem that is still occurring since new and to date is the cars start stop will turn off when the car stops and the car will not start back up and the dash flashes up that the car needs to be put back into Park and to restart the engine.
As you can imagine when this happens at a set of lights or when you are pulling out of a street and re...ly on taking off to which the car will not do has nearly caused a number of accidents to which I bought to the attention of management at Ford Motor Company of Australia Limited & also Sunshine Ford on the Gold Coast. I have also requested on multiple occasions that they either buy the car back or exchange it for another one that doesn't have this problem so they can also do research and development on my car to stop this problem that is happening Australia wide to which have all rejected to do. After posting this problem on a Facebook page it also appears that im not the only one with this problem! It is only a matter of time until someone is seriously injured from this problem as a number of other people still cannot get ford to fix this problem either.
We purchased a “brand new” Ford Endura months ago. Upon picking it up it had chips in the paint which was supposed to have been paint protected. The car went into limp mode after driving it for 1/2 hour. We had had nothing but trouble. It’s been taken back twice the 1st time they had it for a few days. The 2nd time it’s still with them as it has multiple issues. The staff are arrogant and not at all helpful. We have asked for a new car as this one is obviously a lemon. We have now lodged a claim with the ACCC and we are going to lodge a claim w...ith the Department of Fair Trading who have advised that we are entitled to a new car. We are paying for a car now that we don’t have, we will NEVER deal with Ford Narellan again. They are so lovely and helpful until they get your money!!!
Epping Vic review
Ford in Epping charge for services and products they don’t provide.
Last week I paid $3800.00 for works done on my ford rangers wheels and I had the work inspected from a third party to find most of the parts listed and paid for were not even replaced. I was clearly ripped off. I went to see them today and requested my money back was told to sit down while they get it and they called the police. (When there the criminals)
This is a shameful practice to a customer who paid around 65k on a car about 12 months ago.
Please do not trust ...
Faulty car, poor service
Purchased brand new Ford Focus , has so far needed transmission repair three times and have been informed by Ford staff that this will occur again and yet Ford refuse any compensation or reimbursement even though they are aware this is an inherent problem with this vehicle.Disgusting behaviour by Ford. I would strongly advise anyone considering a Ford to look elsewhere
Ford ranger used for towing horses - engine failed one month out of warranty
Our Ford Ranger (130,000k) needs new engine. Damaged by faulty oil pump. Ford blaming engine damage on a couple of missed services. If that is true, please weigh up how fragile these cars must be before purchasing.
After sales support and workmanship from the dealer is very bad..
I bought ford everest brand new and extended warranty up to 6 years. I let the service done only at ford dealer here in perth but found issue with the coolant leak, diagnose by the another ford dealer. Recommend that previous repair done cause the issues. Try to contact ford representative for 3 days but won’t answer and leave message won’t come back to me..
Waste of time and money.
- Verified customer
Rubbish customer care
Took my Ford into new city ford at Alexandria for a safety recall issue. At the time of booking I advised that they had previous owner listed in their records, I provided mine & asked them to update. At drop off noticed it wasn’t updated, I provided details again. Same at pick up and was issued with incorrect paperwork. Have since called [name removed] at city ford once a week for 4 weeks trying to get my paperwork re-issued. Each time he told me he’d sent it, of course it hasn’t arrived. Not sure of the implications of having incorrect papers regarding safety fixes?!? It seems minor, but why couldn’t they simply correct the error and reissue the paperwork? It’s left a sour taste regarding their ‘service’. Would NOT recommend them.
I have has my ford transit in ford for two weeks and have not recieved a loan vehicle. This is my plumbing van and I need it to run my small business. The van is only approximately two years old and has done 70000 kms. The van has done a clutch component. I am very disappointed in what has happened. Never will I buy a ford again. Terrible experience all up.
Best Ford Dealership in SA
Recently in the market for HB’s dream car. We looked on-line & in person for quite a few months. Finally settled on the Jarvis Ford Dealership @ Gepps Cross (SA). Armed with our knowledge, we visited the dealership. The young sales person has excellent communication skills & his customer service was outstanding, particularly as he had not long commenced work at the dealership. Each question, a couple of test drives & queries we asked were answered.
Consequently we purchased a vehicle, which was ready for pick up @ the designated time.
We have over many years purchased different vehicles from other Dealerships & Jarvis Ford really were exceptional.
- Verified customer
Dodgy used cars
Hello purchased a red Holden Cruze from ford benalla. Was told it would be serviced but wasn’t. I had to change oil then had faulty gearbox. When returning vehicle under statutory warranty was ripped off $4000 off what I paid. Had the car four weeks. Terrible customer service. Happy to discuss experience if you want to email me
Ford Care Australia
My car went in for a service at Jeff Wignall Ford Frankston. My car is under warranty still and has to be serviced every 6 months to maintain the warranty. on the 15th of December 2019 my ford Focus 2013 trend went in for its regular 6month service and they found that the coolant reservoir had split and leaked onto the front engine mount and this had perished the engine mount.
when the service department called to advise me of the problem. they told me that this was a common problem. That is a manufactures fault. the cars are made overseas and...
Ford Ranger 2019 10 speed Automatic transmission failure
Purchased Ford Ranger XLT brand new in August 2019. In January 2020 the transmission failed leaving the car inoperable and having to be towed to a the local dealership. Calling complaints department is a waste time as they do not respond in the 24 hours their voice message states and they do not respond to emails. At this point in time am very disappointed with the service and still without my car:(
Love my Ranger
I bought my first Ford Ranger XLT automatic in 2015 brand new..It now have 37000 km on the clock..Never took it for 4 wheel driving. There is something wrong with the gearbox..Took it to the dealer and they said it would be cheaper to just get a new gearbox. The ute is 4 years old and in excellent condition but now it needs a new gearbox..I am not happy with Ford now
- Verified customer
Ford Raptor Fail
53 days later I now have a condition Report from ELN Ford, after weeks of being told it was a warranty issue, [name removed] and his co workers at ELN Ford, have tried to bully me regarding the problems and told me to go through insurance. I call Ford Australia, which I am then greeted by [name removed] from Ford Australia Customer Service who already has a problem with my Enquiries and one of the worst customer representatives Ive spoken to this day. Has attitude towards my problem as if she does not want to hear about any of it, Not helpful a...t all and does not understand my frustration of not having my car for over 2 months and concerns with warranty issues due to taking the car 4 days prior with issue to city ford regarding Egr Inlet and outlet sensor Engine mapping change Faulty temp sensor Replace the sensor. Still no movement and threatening to charge holding fees and auctioning the car off if I do not go through insurance or pay $21,846.61
Poor quality service, terrible service and poor customer service
I purchased my car which is a Ford focus automatic brand new in 2013 from Ford Kilmore, Victoria. Within months of purchasing this vehicle, the car started to shudder, jerk, stall, and lose power whilst driving. At each service, I reported this problem and was told on each occasion that my car needs to learn how I drive and or that it needs to be reprogrammed. After each service, the car continued to stall, shudder, bunny hop and lose power and there were many occasions in which this car nearly caused an accident. I then learnt approx 2 year a...go that Ford Australia had knowingly sold these cars with a faulty transmission and clutch and told service outlet centre to deflect the attention away from the clutch. I raised this with Ford Kimore approx 1 and 1/2 years ago and they pretended that they were not aware of this, even though they told me that the clutch and transmission needed to be repaid or replaced. Some work at free of charge was completed on my clutch back in 2017, however, the problem continued in which the car continued to do all the things listed. I told Ford Kilmore in 2018 and 2018 and at each service that the car continued to stall, shudder and lose power. I was told by the staff at Ford Kilmore in April 2019 that the warranty expired and would need to pay for a new clutch as it is damaged. I did not have this money and refused to pay for a product that was sold to me in a defective state. I was then often treated rudely by one staff member that it is not Fords problem, that there is no class action and that the class action had been lost and that I would need to take this up directly with Ford Australia. I then made contact with Ford Australia whom then liaised with Ford Kilmore. The outcome of this was shocking. Not only is Ford Australia refusing to pay and fix the clutch in which they sold to me knowing there was a major fault, but accused my of not being update with servicing, and claiming the the issue with the clutch is due to oil contamination. The woman I dealt with was robotic, uncaring, and unwilling to advocate. I took my car to a local mechanic whom advised me that the oil contamination of car would not be creating the problems that it is (shuttering, stalling etc) and advised that it would cost $5000 to fix the clutch and not worth anything due to the defect. Also advised that the oil leak should have been picked up at second last service at Ford Services in which it never was and other existing problems. Fed this back to Ford Australia and advised that the only option would be to take to another Ford Centre for assessment and this means more cost for me. I now have a car that is only 6 years old and advised that I would be lucky to get another 1 year of driving before it significantly plays up. Thank you Ford Australia, for not acknowledging that you sold me a faulty car which is now not worth anything and nearly created car accidents, not even a apology. Only hope is that the class action against Ford Australia is successful. I would recommend that no one purchases a ford car as they have lied and continue to lie about quality of their cars. There is no recall and simply do not care. Also avoid Ford Kilmore for their in-competencies and now paying the price for mechanical issues that were overlooked in previous services.
Won't be Back
Today I took my car to Pacific ford because a part within the lever gear shift had broken and the gears were no longer gliding into position for gear change. I was asked to bring the vehicle in later so that the problem could be ascertained.
I was then told that my warranty had expired and that this ($82) part would be chargeable so I said that Id just purchase the part and have it fitted by my service agent.
At this point I was told that the time taken to identify the issue would need to be billed; He asked me if this was the car ...
Air conditioning fg ford ongoing complaint
This is a complaint regarding intermittent air conditioner fault as per past complaint fg and territory ongoing
I did contact ford but since my vehicle is out of warranty my request was invalid
I cannot take my grandchildren out in my vehicle on a hot day because I cannot trust my air conditioner sometimes hot sometimes cold not safe for them it seams ford does not care about children just there pockets
Of you check Ford's website this complaint was servers during 2010 but never acknowledged
So much for the trust in ford out if warranty issu...
Thompson Ford, Church St Parramatta
LIES, LIES & more LIES!
They wouldn't divulge their finance rate until after we had signed their finance contract, we got our finance elsewhere.
Told our Everest had a would get a full factory service & detail on delivery (crap), on Fraser Island less than a month later it ran out of Ad-Blue which stops the engine & won't restart until it is replenished.
Mismatched tyres on a 12 month old vehicle with just 20K on the clock, how does that happen?.
Love the Everest, would never use Thompson Ford ever again!
Questions & Answers
I signed a deal with a ford car yard. I wont name and shame just yet. Took it (kugar) for a test drive drove well and negotiated a deal i think was good for myself. Vehicle was in stock have not heard anything from the salesman coming up to 7 days. Apart from the contact initiated 2 days ago asking when i could collect my new. No real answers given other than ford had to release it. How long should i have to wait is my question and am i being unreasonable to think more contact should have been made?
They have asked my wife to pickup 5:30 pm ... it was dark in AUG 2016. She couldn't check properly. When I saw the car i have notice rings have damaged badly and it was issue with front tier and also break issue (making noise) and wheel alignment require.
We took some photos and send them by email a day after.
When they have checked in workshop their mechanic told me who give this car road worthy? when i said your company they kept quiet and that mechanic never came back to us.
After 6 month still we have issue with break and it is the disk issue, also rings and tires never replaced same issue, they just did wheel alignment.
I love ford territory this is my second territory but I told every one and I recommend everybody "Never ever buy from BAYFORD IN EPPING. They are NOT trustworthy and NOT honest".
Ok. Has anyone paid for a quote on a vehicle? This would be the first. mmmmmm after reading these reviews. I feel my dad was been scammed.
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