Ford Australia Head Office - disgusting customer service
Nothing but problems on our Ford Kuga Titanium Diesel since we bought it. So far it has had the transmission replaced and then repaired twice more within a year of the replacement, replacement rear differential, blown intercooler hose, sensor and bearing failures, faulty DPF valve, replacement engine mounts, Sat nav stopped loading and now the instrument cluster needs to be replaced too. Probably more but there's been so may things it's hard to remember them all off hand. The worst part is the car was still under extended warranty when we too...k it in for yet ANOTHER transmission leak repair and while this repair was being completed the warranty expired. So then they claimed the instrument panel suddenly "broke" within days of the warranty ending!! The car was off and the transmission being fixed so how could they possibly know that the instrument cluster issues didn't occur while within the warranty period? We haven't had our car for 3 months. We tried to ask Ford Head Office to meet us halfway with the cost of this latest repair and they have refused to give any financial contribution. How is this normal for a car that's barely 6 years old and cost us $50,000 and been off the road for over 8 months of this time for various repairs. We have also started to get a loud thud sound in the rear when stopping, which Ford have tried to tell us is normal!! NEVER buy a Ford, it's becoming obvious that they are now the most unreliable cars you can buy and when you get screwed by your car it's clear they won't help you.
Just lies and empty promises
Please, stay away from City Ford. I went to buy my new 2020 version Ford Focus and [name removed] gave me the price and treated me really nicely. When I went to compare with another dealers such us Thomson Ford, they told me that if I book with City Ford, I won’t have that car as there wasn’t any 2020 model in Australia and they were lying to me. However, I trusted City Ford because when I came back to them to buy it ignoring Thomson Ford advice, a 2020 model was guaranteed by them and on the date I needed. I made the deposit straightaway askin...g for the VIN number but it wasn’t provided. Following day, after chasing [name removed] (worst and not professional employee ever) up whole day, she recognised that they didn’t have the car and I should choose between a 2019 built car or refund the deposit because they couldn’t keep that price and they didn’t know when car was arriving. Wth? I did my own enquiries with their stock control and the car is real and it is arriving to Australia the day after. Tired of nonsense, I ended up getting my deposit refunded and purchasing the same car they promised me from another dealer. Hopefully my car will arrive to Sydney this week. So, don’t purchase any car from City Ford. Thomson Ford are honest and reliable
Ford juga water leak at less than 100,000
I have had my kuga titanium since new. Always serviced at ford on time. At approx 90.000kms I had a coolant leak. I told the ford service centre and they told me well the car has almost 100.000 so what do I expect. This stuff happens. I contacted ford and they said the car is out of warranty so bad luck. I was quoted $700 by ford to fix it as it is a leak from the the thermostat housing. What a joke and bad service. So much for bringing the car to ford for service. Major disappointment. This model also had a recall for overheating which was done on my car. I believe this may be the cause but ford has washed it's hands on the issue.
Unbelievably bad customer service
Bought a new Mustang just over 12 months ago. Dealing with Ford has been a complete debacle from day one. Incompetence, or they just don't care? I'm not sure which, but calls to Ford Australia for clarifications or complaint are of no use as the customer service reps don't seem to be able to answer any questions, and the promised call backs don't happen. I would never buy another Ford, and would definitely not recommend them to anyone.
Ford Australia knowingly sold me an UNSAFE CAR to make money. Disgusting!
All I can say is that I bought a Ford Fiesta Trend 2015 for $15K in the early 2017 and it had the DPS6 PowerShift transmission issue from Day 1! I am incredibly disappointed and outraged that Ford sold me this car in April 2017 fully knowing about this safety issue. Putting people's lives at risk to earn money is disgusting. Ford US and Ford Australia should be DEEPLY ASHAMED for selling faulty cars that have major safety issues - fords that were fitted with DPS6 transmissions are faulty and unsafe cars! As someone who supported and loved Ford ...cars for over 20 years, I am disgusted that the Ford Fiesta Trend 2015 was (and still is) an incredibly unsafe car that SHAKES, JERKS AND SHUDDERS while driving, and it's especially noticeable when you press down on the accelerator, and on highways with speeds over 80km/h. The very thought that Ford was aware of the safety issue and sold me an unsafe car anyway makes me feel sick and disgusted with them. People that have sold these cars should be put in jail, and the company should be heavily fined with all the cars recalled immediately - and full compensation for people affected provided PLUS compensation for the stress we endured as a result of driving this car, including all of the stress we are suffering due to current trial in Australia. Shame on you FORD! Do not buy their cars - they prioritize money over people's lives!
Titan Ford Melville, WA *****Avoid*****
I booked my Ford Ranger in for a recall and for them to look at a noise from the engine. They charged me $160 for a diagnosis. When I collected the car they were unable to tell me what was causing the noise. They said they would ask Ford what the issue was and I heard nothing. I asked for my $160 back but no refund. I even sent an email to the principal and have heard nothing. They say Sh%t flows downhill, well in this case the lack of service starts at the top and continues at every opportunity.
Lazy and not courteous
ELN Ford used cars at Tuggerah went over my car for a trade in quote and didnt even bother to let me know a price for my car when wanting to trade in on one of their cars.My car wasnt old and was in good condition and if they didnt want to do a trade in that was fine with me but at least they could have the common courtesy to let me know the outcome after all I was looking at buying one of their cars.
Just a lazy and slack way to do business
The X Pack Scam
I purchased the X Pack in 2012. I was told it was lifetime warranty if any damage done will be fixed. False. It's a lie. Don't buy it. Costed me $3500 and can't use it. Tried calling through many times to be ignored. Had to go in physically. This is Perth, Clarkson in Western Australia. I'd love to hear from anyone who also bought this dud package.
Ford ARNCLIFFE NSW
I really hate coming in however eveyone there is just so fantastic the Customer service is so good compared to other car service centres. Mercedes was terrible and we sons 220k and Jeep we spend just over 100k and I took tj both to the tribunal.
Ford by far exceeds my customer service experience.
Always providing and accomodating
Great job amazing team
Keep up the good work.
Thank you to eveyone who puts up with me every time
I brought a Ford Ranger from Jake at Gateway Ford and he was a pleasure to deal with and made the whole buying a new car a great experience from the minute me and my friend walked in the door he really new his product even gave me great after sales service I would recommend Jake to anyone that is looking to buy a new car can’t thank you enough for your help through the whole process from start to finish
Stay away from Thomson Ford Parramatta
Purchased a used car and received absolutely poor service. They are only interested in money and even after they get paid they don’t deliver the car on time. It was a very frustrating and disappointing experience dealing with Thomson Ford Parramatta. If you don’t take finance from them, they make it very difficult for other finance providers. They don’t care about the customer. Stay away from this dealership.
We purchased a “brand new” Ford Endura months ago. Upon picking it up it had chips in the paint which was supposed to have been paint protected. The car went into limp mode after driving it for 1/2 hour. We had had nothing but trouble. It’s been taken back twice the 1st time they had it for a few days. The 2nd time it’s still with them as it has multiple issues. The staff are arrogant and not at all helpful. We have asked for a new car as this one is obviously a lemon. We have now lodged a claim with the ACCC and we are going to lodge a claim w...ith the Department of Fair Trading who have advised that we are entitled to a new car. We are paying for a car now that we don’t have, we will NEVER deal with Ford Narellan again. They are so lovely and helpful until they get your money!!!
Epping Vic review
Ford in Epping charge for services and products they don’t provide.
Last week I paid $3800.00 for works done on my ford rangers wheels and I had the work inspected from a third party to find most of the parts listed and paid for were not even replaced. I was clearly ripped off. I went to see them today and requested my money back was told to sit down while they get it and they called the police. (When there the criminals)
This is a shameful practice to a customer who paid around 65k on a car about 12 months ago.
Please do not trust ...
Faulty car, poor service
Purchased brand new Ford Focus , has so far needed transmission repair three times and have been informed by Ford staff that this will occur again and yet Ford refuse any compensation or reimbursement even though they are aware this is an inherent problem with this vehicle.Disgusting behaviour by Ford. I would strongly advise anyone considering a Ford to look elsewhere
Ford ranger used for towing horses - engine failed one month out of warranty
Our Ford Ranger (130,000k) needs new engine. Damaged by faulty oil pump. Ford blaming engine damage on a couple of missed services. If that is true, please weigh up how fragile these cars must be before purchasing.
After sales support and workmanship from the dealer is very bad..
I bought ford everest brand new and extended warranty up to 6 years. I let the service done only at ford dealer here in perth but found issue with the coolant leak, diagnose by the another ford dealer. Recommend that previous repair done cause the issues. Try to contact ford representative for 3 days but won’t answer and leave message won’t come back to me..
Waste of time and money.
- Verified customer
Rubbish customer care
Took my Ford into new city ford at Alexandria for a safety recall issue. At the time of booking I advised that they had previous owner listed in their records, I provided mine & asked them to update. At drop off noticed it wasn’t updated, I provided details again. Same at pick up and was issued with incorrect paperwork. Have since called [name removed] at city ford once a week for 4 weeks trying to get my paperwork re-issued. Each time he told me he’d sent it, of course it hasn’t arrived. Not sure of the implications of having incorrect papers regarding safety fixes?!? It seems minor, but why couldn’t they simply correct the error and reissue the paperwork? It’s left a sour taste regarding their ‘service’. Would NOT recommend them.
I have has my ford transit in ford for two weeks and have not recieved a loan vehicle. This is my plumbing van and I need it to run my small business. The van is only approximately two years old and has done 70000 kms. The van has done a clutch component. I am very disappointed in what has happened. Never will I buy a ford again. Terrible experience all up.
Questions & Answers
I signed a deal with a ford car yard. I wont name and shame just yet. Took it (kugar) for a test drive drove well and negotiated a deal i think was good for myself. Vehicle was in stock have not heard anything from the salesman coming up to 7 days. Apart from the contact initiated 2 days ago asking when i could collect my new. No real answers given other than ford had to release it. How long should i have to wait is my question and am i being unreasonable to think more contact should have been made?
They have asked my wife to pickup 5:30 pm ... it was dark in AUG 2016. She couldn't check properly. When I saw the car i have notice rings have damaged badly and it was issue with front tier and also break issue (making noise) and wheel alignment require.
We took some photos and send them by email a day after.
When they have checked in workshop their mechanic told me who give this car road worthy? when i said your company they kept quiet and that mechanic never came back to us.
After 6 month still we have issue with break and it is the disk issue, also rings and tires never replaced same issue, they just did wheel alignment.
I love ford territory this is my second territory but I told every one and I recommend everybody "Never ever buy from BAYFORD IN EPPING. They are NOT trustworthy and NOT honest".
Ok. Has anyone paid for a quote on a vehicle? This would be the first. mmmmmm after reading these reviews. I feel my dad was been scammed.
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