Ford Dealers

I purchased my Ford F-150 from Sinclair Ford with high expectations, believing I was buying my dream truck from a dealership that would deliver a premium vehicle and professional service. Instead, my experience has been deeply disappointing, and Sinclair Ford failed in every aspect of delivering that promise. The truck was handed over in an… Read more

unacceptable condition, with major defects present at delivery. These included a dent in the front passenger-side guard, a dent in the wheel tub, poor paint coverage on the roof, burnt marks in the rear seat, and the vehicle was also dirty at pre-delivery. I believe the truck was presented dirty so the defects would be less noticeable. To make matters worse, the air-conditioning failed on the way home in extreme heat and would not even blow air through the vents. A brand-new flagship truck should never be delivered like this.

Although Sinclair Ford has provided me with a suitable loan vehicle through this process, my biggest problem is with the pre-delivery condition and the expectation that I was buying a brand-new truck, not a repaired truck. That is the core issue for me. I did not pay for a vehicle that needed major rectification immediately after delivery. I paid for a new truck in new condition, and that is not what was handed over.

What made the experience even more frustrating was the handling of the issue after I raised the defects. I consistently pointed out the problems at collection, yet I was still encouraged to take the truck home. I was never told that I could be entitled to a brand-new replacement vehicle at the time, and I was later told I would be getting back my repaired truck and that this was all I could expect moving forward. That came directly from [Name Removed]. This response felt dismissive and showed a complete lack of accountability.

Sinclair Ford failed me in every aspect of this purchase: delivery, pre-delivery preparation, communication, and after-sales support. What should have been an exciting and memorable purchase has instead been a source of frustration, disappointment, and regret. In hindsight, I should have bought a Ram instead. I would not recommend Sinclair Ford to anyone expecting a genuine premium buying experience or a vehicle delivered to proper standard.

Ford Service Capalaba. The team at Ford Service Capalaba is commendable. Shout out to Nic and the rest of the team . And last but not the least is my Uncle Barry (were not related but bear the same surname). My roadside service assistance is automatically sorted out. Thank you so much. I just need another new Ford car aside the Ford Puma I am driving. Nearly 5 years since I had driven my Ford Puma and I am looking forward to have a new Ford. Show details

10 weeks Tuesday since my car was towed under warranty after only having it or 4 weeks and I still don't have it back with no time frame of when it will be returned .My car needs a new fly wheel gear box which is 5 Days work to fix and the part is in stock in Sydney. 27th of January loan car broke down it took multiple phone calls to get… Read more

assistance when I got though was abused and told that they were flat out under the pump and didn't have time to help me they did eventually come after I abused them back. 3 rd of February I rang to enquire when my car would be ready, I got told that my car was at Skoda and if I want to know what was wrong with my car and when it would be back to ring Skoda myself . On ringing Skoda I find out that they had been contacting Ford for 4 weeks about my car and that I was the first person to contact them about my car and they were sick of looking at it in there yard. I rang ford left a message and stated that I would be in on Friday to pick up my car . I had a phone call from [Name Removed] telling that they were doing all this work for me and trying to get my car fixed and it would not be ready on Friday. On the 4 of February, I go into the office have a screaming match with them over my car I got told that they had done me a massive favour coming to get me in there broken-down car last week , that they were doing me a favour getting my car fixed .I was told by the manager that this is only a stressful situtaion as I was making it one and that this is normal protocol for the motor industry. And that they were doing me a massive favour giving me a loan car . I demanded a date within 25 hours as to when my car would be fixed was told I was completely unreasonable .I also requested road side assistance and was refused. 20th of Feb a call from [Name Removed] tell me my car had finally been dragonised but still refused to give me an end date and still refused to provide roadside assistance. 25th Of February another phone call from [Name Removed] to claim that the part for my car had to come from overseas and my car had to be sent away for repair and couldn't be fitted in to commence work until the 5th of March again requested roadside assistance and refused. 27th of February loan car broke down around the corner of Ford I rang [Name Removed] she stated she would be there in a minute to get me I was left in the pissing rain for 2 hours with the windows down I even ended up calling the police twice begging for assistance and ford would not even answer the phone to the police ford return there calls. Both car breakdowns have cost me income as I work in the community as an AIN so clients have had to have services cancelled each time . I have been forced to drive a massive Tuscan highlander H trac 1.6t which is way to big for me to drive I struggle to reach the accelerator and brake. due to driving a loan car I have only been putting enough petrol in for a few day at a time . I have also sent an Email to the Kloster ford complaint line with no response so all I can say is run the other way and take your business elsewhere. In all all of this trash the only company that help me is Skoda and technically it is not there problem it is fords to fix my car All I did was by a car and I have ended up with a massive nightmare. No one deserves to be treated like this after any sort of purchase A NARCISSIST WILL NEVER FORGIVE YOU FOR WHAT THEY DID TO YOU

Purchased a new Ford Everest Wildtrack last year to tow our Caravan. Over three trips now the vehicle has unexpectedly gone into Limp Mode. Despite taking the vehicle to Ford dealerships in the NT and SA no faults have been found. We now have a vehicle we can not trust to tow our caravan and Ford have refused a buy back. Show details

Outstanding customer support from Geraldton Ford Director Richard Hewed – Our car broke down in Geraldton on our way to holiday in shark bay with our grandson. Our car had to be trucked back to Busselton!! But we were stuck with our caravan and no car. After a huge morning negotiating with ford and RAC we felt our only option was to hire a car to get us home. The wonderful Richard Hewes Director of Midwest auto group… Read more

ford came to our rescue with a loan car !!!! He encouraged us to continue our holiday and return the car to him later. This considerate person could not have been more helpful !!! We really appreciate all he did for us and we were able to make wonderful memories with our grandson. He was very professional and totally understanding of our situation. Thank you so much Richard. We can’t thank you enough.

Kilmore ford great – After having dealt with Kilmore ford just recently I found the staff very friendly and helpful they take the time to explain what has been carried out what they found job well done I highly recommend them they do a follow up phone call to make everything is right when you walk in you are greeted with a smiling face and I'm very fussy where I take… Read more

my car they were great also look after the car to all the staff a huge thank you for all your help and an extra thank you to the two lovely females who greets you when you arrive they are awesome great job keep smiling I couldn't complain about anything

ABOVE AND BEYOND – Can not thank the guys enough for the help they gave us today with our car/van issues. They went out of their way to help us, even though the problem ended up being in the wiring of the caravan and not the car. They helped us to avoid what could have been a nasty and costly incident further down the track. Show details

I bought a Ford Ranger Wildtrak because it was advertised as a premium tow vehical. However thousand of owners have experience significant problems whilst towing as I have with the car going into limp made without warning or explanation on the dash. It is very disconcerting and dangerous when this happens whilst towing on the highway or freeway… Read more

when you loose all power with B Doubles bearing down on you with nowhere to stop or turn off. If and when you can stop turn off the engine and it goes as if nothing has happened, only to represent a hundred kilometers up the road with the same symptoms. Ford will not acknowledge the obvious design fault or offer a solution to fix it but instead direct you to an authorized Ford dealer for diagnostic assessment. That is when you will be most disappointed because you will be lied to, dismissed and ignored. Do not by a Ford Ranger for towing purposes, because you will be wasting your time, money and endanger your life with nothing but denials from ford that they have a design fault that they will not own. Read the thousands of reviews with Ford owners who are experiencing this problem Brian Dowell

Campbelltown Ford Dont waste your time and money. No-one has a clue. Initially went in for a battery change and service, they charged $1200.00. 10 weeks later the cars air con stopped cooling when the car was stationary. Ford techs could not find an issue, they recommended a pollen filter change and an airconditioning treatment for the bad… Read more

smell that was coming from the aircon.

Pulled the pin on ford and got it looked at by an auto electrician who found that ford had dodged up connections on battery, one connection being condenser fan motor.

Extremely disappointed with the service they provided my wife and I.

I had a long range fuel tank installed and a fuel line retaining clip was broken during the install I later found while inspecting the work, I have asked 3 different dealers over the last month and cannot get an answer back eveb just for a part number. I've contacted Ford Australia twice now trying to track this part down and get told to ask a… Read more

parts manager, I've put it in the contact form I've tried to no avail to get this part or its number and still get fobbed off. I like my Ranger but I will not be buying another Ford again. Does anyone at Ford know how to look up a part on a PC?

Lugoff Ford lists prices in their inventory but the true cost is much higher ($3200+) in my case. They hid mechanical problems such as a crossthreaded sparkplug, a sparkplug missing halfcthe insulator, and coolant intrusion that led to engine failure 45 days after purchase. Show details

I am extremely disappointed with the ongoing handling of a serious airbag fault in my Ford Everest. For the past three years, I’ve had an intermittent airbag warning light indicating that the passenger airbag may not deploy A MAJOR SAFTEY CONCERN. Despite repeated visits to several dealerships including Yallah, the service team, has failed to… Read more

diagnose or resolve the issue, as the fault doesn't always appear during inspections.

I was specifically instructed by FORD AUSTRALIA to bring the vehicle in immediately when the warning light appears, so it could be scanned and properly diagnosed. On Monday, when the light was illuminated, I drove straight to Ford Yallah only to be dismissed by a rude and unhelpful service staff member. Not only was I turned away, but I was spoken to in a demeaning and unprofessional manner. This behavior is completely unacceptable, especially when dealing with a critical safety issue that could put lives at risk.

The issue could have been finally identified and resolved on Monday, yet I was denied that opportunity. Ford Australia should seriously investigate the conduct of the staff involved and take responsibility for allowing this longstanding safety problem to continue unresolved.

I expected far better from a brand like Ford, and this experience has left me questioning both the competence and integrity of the dealership.

I am utterly disgusted with Ford Australia and the service I received from Ford Alexandria. My 2019 Ford EcoSport suffered a catastrophic engine failure due to oil pressure loss—an issue widely known and the subject of Ford’s global recall campaign (23S64). Despite this, Ford has refused to repair or acknowledge the failure, instead trying to… Read more

shift blame to me by falsely claiming I missed services. The service booklet is blank—not because of me, but because they never recorded it properly.

To make matters worse, they kept demanding more money for additional diagnostics even after confirming the engine failed due to low oil pressure—the exact issue listed in the recall. They are deliberately stalling, gaslighting customers, and doing everything they can to avoid taking responsibility.

I’ve owned cars from other manufacturers for years and never experienced this level of dishonesty, poor service, and unethical behaviour. Ford has clearly lost its integrity and trustworthiness. If you’re considering buying a Ford—DON’T. You’ll be stuck with a faulty product and a company that will do anything to avoid standing behind its warranty and recalls.

Ranger Danger – The Ute That Made Me Believe in Public Transport If you’ve ever thought, “Hey, I’d love to spend the price of a small house on a vehicle that lives at the dealership more than in my driveway,” then the Ford Ranger is the truck for you! This rolling disappointment managed to break down more often than my will to live after dealing… Read more

with Ford’s “customer care” (which is basically a hotline for scripted apologies and zero solutions).

Highlights of ownership include: The thrilling Guess Which Warning Light Will Come On Today game.

The Will It Start? morning ritual—like Russian Roulette, but more expensive.

The dealership’s magical ability to say, “That’s normal,” about literally everything, including the engine trying to eject itself.

Ford’s quality control must consist of a guy with one eye closed giving a half-hearted thumbs-up as the trucks roll by.

Customer service? Imagine calling your ex for help moving house,more reliable than Ford support.

Do yourself a favour: if you see a Ranger, Ranger Danger indeed cross the street. If you want a ute, buy literally anything else. If you want frustration, regret, and the creeping suspicion your warranty is printed on toilet paper, you’ve found your soulmate.

Verdict: I’d rather walk barefoot on Legos than ever own another Ford.

Brought a Ford Ranger Wildtrak X in January 2023. Usual typical dealership in achieving the ultimate goal of reducing your bank balance in extras and assessories that you can get for 50% cheaper in aftermarket companies,especially in ceramic coating. Told I could pay off my car loan without any financial penalties...INCORRECT. Large financial… Read more

penalty of 30% of my interest payment to pay as an early financial payout! DO NOT GO TO THIS DEALERSHIP AND IF SO ARRANGE FINANCE ELSEWHERE. SHARKS!

Service admin staff are fine but once your car ends up in the hands of the Mechanics, get ready for some grade A incompetence coupled with big dose of arrogance. Accidentally knocking a coolant hose off after a rear main seal replacement and handing the car back with nothing in the reservoir was just the start. Contradicting themselves on service… Read more

reports after recommending work be carried out when that work was supposed to be carried out and was payed for 3 weeks prior. Insulting your intelligence with claims you don’t know the difference between turbo noise and roof rack wind noise is quite pathetic. Somehow changing the adaptive cruise control increments from 2km steps to 1km steps and telling me their set at the factory at 1km when I bought the car new and have been using the cruise control for 8 years at 2km then claiming they can’t change it back. Never ever again.

Do not go to a Ford Dealer. They are not willing to take any responsibility for their sales and service. I had a rude manager from Titan Ford telling me to never bring my Ford Focus back to them when I pointed out an engine issue. This car is serviced regularly with Titan Ford. But they do not want to back up their service warranty. Know and discuss your legal rights with this dealership. Stay away. Show details

Ford Everest EGR failure then leads Engine Failure Purchased Ford Kingswood 161185 Km Strange smell until EGR replaced Coolant loss Perisher trip I topped up coolant. Blew steam from exhaust and overheating. Mechanic topped up coolant Again lost coolant contacted mechanic messages and phone EGR ordered Steam from exhaust towed to… Read more

mechanic by NRMA

EGR $1749.50 203403 Kms

Head gasket? Bathurst break down. Steam from exhaust and water have video. Engine seized towed by NRMA 224950 kms Engine replaced with second hand engine. $10195.95 14/12/2023

Belt $93.94 Radiator $250 Air conditioning lines $165.00 labour $300 Tensioner $180

28/3/2024 Oil pump $1400

Air conditioning pump 230770 kms 28 January 2024 $638 part labour $609.09 regas $332.51

Ford has an external company dealing with this problem the communication is non existent and the offer is a joke. Luckily I kept the old EGR

BLACKLOCKS FORD- LAVINGTON SERVICE REVIEW 8.4.25 Blacklocks Ford are the only Ford dealer in this region. I took my vehicle to Blacklocks Ford Lavington for 105,000/84 month service on 8.4.25. b I advised [Name Removed] who attended to me on the day, that no road test was to be carried out. The kilometre reading upon leaving the vehicle was 57259.… Read more

I collected the vehicle in the afternoon and found the kilometre reading was 57263. I also noted a dust cloth over centre console missing. Upon further examination the following day, I found the coolant was at minimum level, and evidence of cigarette ash in the air intake under the hood. I called Blacklocks ford in Lavington and spoke to [Name Removed] and a male named [Name Removed] about these concerns. [Name Removed] advised they would need to discuss these issues with the tech who worked on the car, and view video footage which runs during car servicing. I also offered to send a photo of the coolant level, and [Name Removed] said she would send the email for that purpose, but no email or further contact of any sort has been received. 1.5.25-Still no contact from Blacklocks ford. I rang yesterday and left a message (VM on main number at 8;30 am) for Dealer Manager to contact me urgently re service issues pending referral to ACCC. Further service investigations have also revealed insufficient motor oil replaced after Blacklocks Lavington service oil change 8.5.25.

Took my vehicle to Blacklocks Ford Lavington for 105,000/84 month service on 8.4.25. Advised Nicole Hamilton who attended to me on the day, that no road test was to be carried out.The kilometre reading upon leaving the vehicle was 57259. Collected vehicle in the afternoon and found the kilometre reading was 57263. I also noted a dust cloth over… Read more

centre console missing. Upon further examination the following day, I found the coolant was at minimum level, and evidence of cigarette ash in the air intake under the hood. I called Blacklocks ford in Lavington and spoke to Nicole Hamilton and a male named Matt about these concerns. Nicole advised they would need to discuss these issues with the tech who worked on the car, and view video footage which runs during car servicing. I also offerred to send a photo of the coolant level, and Nicole said she would send the email for that purpose, but no email or further contact of any sort has been received.

We bought a brand new KIA Sorento 22 mod in Reef city Ford. Tested it for short distance and it drove as a new car should so we did the transaction. But when we took it to highway we noticed very loud noise and a high humming noise at 100Kmh speed. To cut it short it took 7 months and many visits to RCF with no results but changed the exhaust… Read more

muffler "TWICE". Eventually we were told they can not hear anything so with $20 000 loss we traded it in which was verry disappointing experience.

Metro Ford - Never again – Paid cash for a Raptor, waited a week to get tint and ceramic coating done, got a call saying they couldn't get ceramic coating done in time, I told them to refund my money for ceramic coating and I'd get it done elsewhere. Go in on Friday to pick car up, apparently they got it done, though poorly by the looks. Numerous times I contacted them to… Read more

get new rego details so I could organise insurance, nothing heard and was forced into a corner to get Ford Insurance on the morning of pick up. Got vehicle, fuel consumption was sitting over 35L/ per 100km, obviously flogged it during the week. 3-4 months later, trying to get tow ball as he forgot to fit it, called last week asking, they said he'd ring back, nothing. Supposedly get a jacket and Raptor bag, never saw it. Metro Ford in Newstead are by far, the worst, most incompetent dealership I've ever dealt with. I wished I'd never bought a Raptor, what a cr*p experience

NEVR AGAIN – A 2020 ford puma still under warranty has spent more time in the dealership than not and ford DOES NOT CARE .. too bad so sad !! 3 new batteries New breaks New discs Burnt out headlights Lost parts Wrong parts Lies 11 months of power terrain issues 15 reported power terrain issues Continuous repairs Continuous days off work to take the car… Read more

back and forth to the dealership Rude and obnoxious staff Reported fixed only to have it taken back not even 24 hours later for the same issue Feeble excuses, clutching at straws to find the problem ,so blame it onto anything and send you on your way Ford head office in Melbourne who hung up the phone on you when you’re inquiring about your car Scheduled phone calls from head office with no phone calls or explanation why Now my case for buyback has been denied, beyond angry and upset So I have a car that that still under warranty , that can’t be fixed, can’t be sold and can’t be traded in because of Ford who Does not care. NEVER IN MY LIFE WOULD I GO ANYWHERE NEAR FORD EVER AGAIN Completely uncaring incompetent and couldn’t give a damn about their clients As far as they are concerned, it’s too bad so sad deal with it

I bought my little ford puma as a 1 year old ex demo from currimundi Pacific Ford here in qld back in 2021 registration 772 AZ6 For the first year everything was great I loved my car, sadly things changed soon after. I used to take my car into ford Maroochydore for its services thinking I would do the right thing in keeping the services with the dealership. As this is the newest car I’ve ever owned and saved very hard to get it.. However, my experience with the dealership in Maroochydore was just the start of an horrid experience. Every time I went into ford I was greeted by staff who was completely uninterested and very unwilling and unhelpful. They managed to lose the wheel spammer for th unique well nuts . Unbeknown to me the spammer itself is a one of a kind to your individual car. So they could not get my tyres off to rotate. They then proceeded to blame me for losing it when I hadn’t even looked at the space wheel compartment since I bought my car .. I had to wait a long time for them to order a new one and hope and pray I did not get a flat in the meantime. My car had to get towed into Maroochydore due to a power terrain issues that made my car completely lose power . They keep my car for weeks, thankfully ford assist was great, they got my a hired car for the whole time. Once my car was retuned, they said the issues was just a computer glitch which they fixed. Every time I went into Maroochydore the service was so bad, they completely ignored me, talked down to me, I just fell that they did not care.. I got so tired of the service I changed from Maroochydore to Noosa, thinking these they would be better.. Earlier this year, my headlights started to dim and the lights turned yellow then the driver side outer light stopped working completely. I took it to ford Noosa, they had a look and said they will order parts for it. I waited a couple of months for the parts to arrive . Within this time, this power terrain issue kept coming up with my car losing power. On my ford app it has an alert saying ‘power terrain malfunction’. This has been going on since February. Every time I took my car to Noosa I told them about this continuing error. When I took my car back for the headlights to be fixed, they then told me that I needed to replace the complete headlight unit itself as both had ‘burnt out’. I asked how that could happen, they did not have an answer for me… so again, I had to wait a few months for the new headlights unit to arrive. In the meantime this powertrain error kept coming up in which I informed them every time. And Every time they tried to fix it but failed. Finally the headlights arrive and another trip to Noosa, they fitted the headlights and I had them do the service at the same time. Sadly the headlights that came was two left side, so they had to reorder the right side headlight … once again I told them about this power terrain issue that keeps coming up . On this service they told me that my breaks were metal to metal, I needed new breaks and dices and that they could not do it anytime soon their . I should take it to my local mechanic to get this done. I called my mechanic From the dealership worried about this information. He was horrified that the dealership allowed me to drive my car with metal to metal breaks, they did not seem to worry at all. I Drove my car the 40 mins trip back home straight to my mechanic, he checked the breaks and ordered and replaced them . He also informed me that Noosa had not put any break fluid oil in, having just had a service, the compartment was bone dry …. A few weeks after having my new headlights fitted, I noticed that the drivers side outer light had stopped working ‘again’ So another trip up to Noosa,,,,,, they had a look and said that part that was bolted onto my car that the outer part of the light plugs into was missing, they asked if id had a accident in the car for this part to be missing. . I confirmed that I had not, and confirmed with them that this particular part had to be bolted on to my car at the time of replacing the headlight unit, they agreed yes In my view, the only way something can come unbolted & unpluged was if it hadn’t been bolted in properly in the first place. So again they had to order a new part which took a few weeks. In the meantime, the power to rain issue was continuously coming up where I would lose power on the car. 2 weekends ago, I went to go to work and my car would not start, I had to call the Racq and as it turned out my battery being two years old was completely dead. They said that Something in the car was drawing power to make my battery go flat. I’ve had this car 3 years and this is my 3rd battery … I believe something is wrong their ?

When the new part of the headlight finally arrived, I had to take another day off of work to take my car back to Noosa to get this part fitted.. I told Noosa I do not want my car back until everything is fixed being this continuing error. I took it in on the Friday and I got a message on Monday that it’s all fixed. I went back up to Noosa to collect my car, they told me that the power terrain issue was because of my old battery, I could not believe it, I told them that that is so not the reason, this has been going on for nearly 10 months… they would not budge on their diagnosis of the battery causing the issue. Very very frustrated and angry. I had no choice but to take the car home. The following day, I had a full day of clients, I had five alerts of the transmission error come up and the constant lack of power and even a new alert saying ‘service engine soon warning’ on my app… I was byound angry… not even 24 hrs and the issue is still pressant as I know it would be…. I had 3 clients that day where I had to take for dialysis, if my car ‘had’ broken down I would have had these poor clients sit in my car in 30plus degrees.. I called ford Noosa again, all they said was to to bring it back the week after and they will have another look… they did not care less ! That’s when I called ford assist pleading for help. Ford assist told me to take my car back to Noosa they will supply me with a hire car and liaison with Noosa Ford to get this issue fixed.

I put my full trust and faith that when you take your car in for a service , you get a service, they fill things up and replace everything that needs replacing within the service requirements. Wrong I am so disappointed, frustrated and upset over everything to do with ford and the issues my car has had, In 3 years of ownership, I’ve has 3 new battery, new breaks and discs, new tyres, new headlights, new wheel nuts, and constant transmission issues since February..

As stated above I started to go to Maroochydore for my services but felt that I was a constant inconvenience to them and their incompetency on fixing issues on my car or doing simple services was just so hard for them and the lack of communication if they ordered the wrong part or the parts didn’t turn up in the first place so I was left waiting numerous times. Noosa ,, I have been back-and-forth to Noosa so many times, I live in Palmwood, it takes me 40 minutes 44km one way to get to Ford Pacific in Noosa. I have to cancel or refuse work for that day just so I can get my car ‘fixed’, I feel they continuously fob me off with excuses with this transmission issue. I have 13 outstanding transmission issue that have been unresolved and unfixed. I have spoke to Ford assist, Ford Australia and consumer affairs, all of which has informed me that if I have three consecutive unfixed issues I could be eligible for a buyback. Then when I dropped my car back to Noosa yesterday 4th Dec, the lady at reception confirmed this, but she said I have to enquire with the dealership that I bought the car from and that’s Caloundra. I work as a community support worker. I go to so many vulnerable elderly and sick people’s homes Every single day. I transport vulnerable elderly and sick people in my car every day, I take them to appointments, to chemo appointments and dialysis appointment. My car is my job. I cannot do my job with an unreliable car and an unreliable dealership. I absolutely love my car but I cannot cope with this unreliability, these continuous issues that I keep getting fobbed off about, its costing me fortune in fuel going back and forth to Noosa and not forgetting all the days I have to refuse work to take my car to Noosa and the complete inconvenience to put a whole day aside to do this. I no longer have the confidence in Ford or the reliability of my car, My car has been in the dealership for over a month, they have no idea what is wrong with it. I’ve put in a claim for a buy back, ford head office have continuously promised update calls, but very rarely received. I’ve constantly call them for updates and re newing the hired car.. today, I finally got told that my case for a buy back has been denied,, So I have a car that can’t be fixed, can’t be sold and can’t be traded in. I have a lemon of car and ford does not care one bit A 4 year old car 3 new batteries New breaks New dices New solenoid Now they are trying a new turbo They are clutching at straws to find this issue Since this issue has been going on for 11 months with no result with 15 reported incident of the same issue I believe I have a lemon that’s still under warranty and ford does not care I’m lost for words with Ford I would NEVER but anything ford You lack of service your lack of care and your lack of professionalism is heartbreaking I saved to buy my first ever new car so I can do my job, I do the right thing and give you my business to complete every service and yet, you could not give a damn and selling people lemons and not taking

Cow boys – Brought a new car at Knox Ford.worst experience I have ever come across,brand new ranger was dirty had a large scratch.paint protection is a scam.Management are rude and aggressive. Car city makes these cow boys look bad.