- Verified customer
Rubbish customer care
Took my Ford into new city ford at Alexandria for a safety recall issue. At the time of booking I advised that they had previous owner listed in their records, I provided mine & asked them to update. At drop off noticed it wasn’t updated, I provided details again. Same at pick up and was issued with incorrect paperwork. Have since called [name removed] at city ford once a week for 4 weeks trying to get my paperwork re-issued. Each time he told me he’d sent it, of course it hasn’t arrived. Not sure of the implications of having incorrect papers regarding safety fixes?!? It seems minor, but why couldn’t they simply correct the error and reissue the paperwork? It’s left a sour taste regarding their ‘service’. Would NOT recommend them.
I have has my ford transit in ford for two weeks and have not recieved a loan vehicle. This is my plumbing van and I need it to run my small business. The van is only approximately two years old and has done 70000 kms. The van has done a clutch component. I am very disappointed in what has happened. Never will I buy a ford again. Terrible experience all up.
Best Ford Dealership in SA
Recently in the market for HB’s dream car. We looked on-line & in person for quite a few months. Finally settled on the Jarvis Ford Dealership @ Gepps Cross (SA). Armed with our knowledge, we visited the dealership. The young sales person has excellent communication skills & his customer service was outstanding, particularly as he had not long commenced work at the dealership. Each question, a couple of test drives & queries we asked were answered.
Consequently we purchased a vehicle, which was ready for pick up @ the designated time.
We have over many years purchased different vehicles from other Dealerships & Jarvis Ford really were exceptional.
- Verified customer
Dodgy used cars
Hello purchased a red Holden Cruze from ford benalla. Was told it would be serviced but wasn’t. I had to change oil then had faulty gearbox. When returning vehicle under statutory warranty was ripped off $4000 off what I paid. Had the car four weeks. Terrible customer service. Happy to discuss experience if you want to email me
Ford Care Australia
My car went in for a service at Jeff Wignall Ford Frankston. My car is under warranty still and has to be serviced every 6 months to maintain the warranty. on the 15th of December 2019 my ford Focus 2013 trend went in for its regular 6month service and they found that the coolant reservoir had split and leaked onto the front engine mount and this had perished the engine mount.
when the service department called to advise me of the problem. they told me that this was a common problem. That is a manufactures fault. the cars are made overseas and...
Ford Ranger 2019 10 speed Automatic transmission failure
Purchased Ford Ranger XLT brand new in August 2019. In January 2020 the transmission failed leaving the car inoperable and having to be towed to a the local dealership. Calling complaints department is a waste time as they do not respond in the 24 hours their voice message states and they do not respond to emails. At this point in time am very disappointed with the service and still without my car:(
Love my Ranger
I bought my first Ford Ranger XLT automatic in 2015 brand new..It now have 37000 km on the clock..Never took it for 4 wheel driving. There is something wrong with the gearbox..Took it to the dealer and they said it would be cheaper to just get a new gearbox. The ute is 4 years old and in excellent condition but now it needs a new gearbox..I am not happy with Ford now
- Verified customer
Ford Raptor Fail
53 days later I now have a condition Report from ELN Ford, after weeks of being told it was a warranty issue, [name removed] and his co workers at ELN Ford, have tried to bully me regarding the problems and told me to go through insurance. I call Ford Australia, which I am then greeted by [name removed] from Ford Australia Customer Service who already has a problem with my Enquiries and one of the worst customer representatives Ive spoken to this day. Has attitude towards my problem as if she does not want to hear about any of it, Not helpful a...t all and does not understand my frustration of not having my car for over 2 months and concerns with warranty issues due to taking the car 4 days prior with issue to city ford regarding Egr Inlet and outlet sensor Engine mapping change Faulty temp sensor Replace the sensor. Still no movement and threatening to charge holding fees and auctioning the car off if I do not go through insurance or pay $21,846.61
Poor quality service, terrible service and poor customer service
I purchased my car which is a Ford focus automatic brand new in 2013 from Ford Kilmore, Victoria. Within months of purchasing this vehicle, the car started to shudder, jerk, stall, and lose power whilst driving. At each service, I reported this problem and was told on each occasion that my car needs to learn how I drive and or that it needs to be reprogrammed. After each service, the car continued to stall, shudder, bunny hop and lose power and there were many occasions in which this car nearly caused an accident. I then learnt approx 2 year a...go that Ford Australia had knowingly sold these cars with a faulty transmission and clutch and told service outlet centre to deflect the attention away from the clutch. I raised this with Ford Kimore approx 1 and 1/2 years ago and they pretended that they were not aware of this, even though they told me that the clutch and transmission needed to be repaid or replaced. Some work at free of charge was completed on my clutch back in 2017, however, the problem continued in which the car continued to do all the things listed. I told Ford Kilmore in 2018 and 2018 and at each service that the car continued to stall, shudder and lose power. I was told by the staff at Ford Kilmore in April 2019 that the warranty expired and would need to pay for a new clutch as it is damaged. I did not have this money and refused to pay for a product that was sold to me in a defective state. I was then often treated rudely by one staff member that it is not Fords problem, that there is no class action and that the class action had been lost and that I would need to take this up directly with Ford Australia. I then made contact with Ford Australia whom then liaised with Ford Kilmore. The outcome of this was shocking. Not only is Ford Australia refusing to pay and fix the clutch in which they sold to me knowing there was a major fault, but accused my of not being update with servicing, and claiming the the issue with the clutch is due to oil contamination. The woman I dealt with was robotic, uncaring, and unwilling to advocate. I took my car to a local mechanic whom advised me that the oil contamination of car would not be creating the problems that it is (shuttering, stalling etc) and advised that it would cost $5000 to fix the clutch and not worth anything due to the defect. Also advised that the oil leak should have been picked up at second last service at Ford Services in which it never was and other existing problems. Fed this back to Ford Australia and advised that the only option would be to take to another Ford Centre for assessment and this means more cost for me. I now have a car that is only 6 years old and advised that I would be lucky to get another 1 year of driving before it significantly plays up. Thank you Ford Australia, for not acknowledging that you sold me a faulty car which is now not worth anything and nearly created car accidents, not even a apology. Only hope is that the class action against Ford Australia is successful. I would recommend that no one purchases a ford car as they have lied and continue to lie about quality of their cars. There is no recall and simply do not care. Also avoid Ford Kilmore for their in-competencies and now paying the price for mechanical issues that were overlooked in previous services.
Won't be Back
Today I took my car to Pacific ford because a part within the lever gear shift had broken and the gears were no longer gliding into position for gear change. I was asked to bring the vehicle in later so that the problem could be ascertained.
I was then told that my warranty had expired and that this ($82) part would be chargeable so I said that Id just purchase the part and have it fitted by my service agent.
At this point I was told that the time taken to identify the issue would need to be billed; He asked me if this was the car ...
Air conditioning fg ford ongoing complaint
This is a complaint regarding intermittent air conditioner fault as per past complaint fg and territory ongoing
I did contact ford but since my vehicle is out of warranty my request was invalid
I cannot take my grandchildren out in my vehicle on a hot day because I cannot trust my air conditioner sometimes hot sometimes cold not safe for them it seams ford does not care about children just there pockets
Of you check Ford's website this complaint was servers during 2010 but never acknowledged
So much for the trust in ford out if warranty issu...
Thompson Ford, Church St Parramatta
LIES, LIES & more LIES!
They wouldn't divulge their finance rate until after we had signed their finance contract, we got our finance elsewhere.
Told our Everest had a would get a full factory service & detail on delivery (crap), on Fraser Island less than a month later it ran out of Ad-Blue which stops the engine & won't restart until it is replenished.
Mismatched tyres on a 12 month old vehicle with just 20K on the clock, how does that happen?.
Love the Everest, would never use Thompson Ford ever again!
tyre pressure sensor malfunction on the dash YLQ 22F
This error message has been popping up since I bought the vehicle new in Nov 2016. It appears more frequently, but not exclusively when towing my caravan. The pressures were checked and the van has weight distribution bars to even out the weight, transferring even load to the front. Every service has failed to rectify this problem despite various strategies. Called customer service who assured me NO-ONE would be getting back to me regarding this persistent and annoying problem.
Dont pay for Ford services
I bought my FG XR6 new and had every service done by the selling dealer. They were forced to repay a substantial amount due to overcharging me. Then my vehicle developed a starting problem the day after a sheduled service. I returned it to them and they investigated (guessed) what was wrong. They were never able to find the problem even though I spent almost $2000 and in the end, advised me that the cylinder head was faulty and would need to be removed to investigate further, this was going to cost me $3700 with no guarantee that this was the i...ssue. They could not qualify why the head needed to be removed, they were just guessing yet again. Took the car to the REAL mechanics at the NRMA. Testing showed 2 faulty ignition coils and a faulty spark plug. Problem fixed. I no longer own a Ford and never will again, they are rude and have no idea with anything other than basic servicing.
Reef City motors Ford terrible for warranty work
My 2017 Ford fiesta makes a terrible noise in reverse. Despite many inspections and multiple attempts to fix the issue including replacing a master cylinder Ford cannot fix it. Now they say it's a normal noise and even tried to blame it on driving style. Simply not true.
ELN FORD TUGGERAH SERVICE
Very happy with my Ford Fiesta 2014. Grateful to office gentleman who helped me unstick the bonnet catch; and to the technical gentleman who attempted to make my new key talk to the car's computer.
THUMBS DOWN to the rude attitude of the Service Manager and his Receptionist for treating me as if I were a trouble maker when it took three visits to get the new and costly key to work.
Had a call from Sales asking if I were ready to upgrade my car. After this negative experience, doubt it will be a Ford.
Crap service & crap cars. So bloody unreliable!! Won't buy a Ford ever again, scorned Ford buyer
Bought an XR8 UTE, absolute piece of crap. Have spent nearly 6k now getting it repaired, paid 10k - not worth a grand, absolute piece of crap ! Would not recommend buying Ford's, especially BA UTES.
Byrne ford chermside
Had deal with byrne ford chermside
agree on trade deal and waited over 3 months for new car
when it comes to do the deal they just played me like a preschool kid and walk away acting like we don't know what you talking about and offering thousands less for my car that we agree on ......Liars !!!!!!!!
Do not use these people: you are likely to leave the premises with more problems than you entered with. Fairly hostile, negative response to customer complaints about sudden appearance of previously non-existent faults. Go somewhere else, management changes every year or so anyway.
Ford Ranger Wildtrak
Bought a Ford Ranger Wildtrak from Macarthur Ford Campbelltown over the weekend, I found the customer service exceptional and friendly, answered all my questions and offered helpful advise.
I would recommend anyone thinking of buying a new car to stop in and experience the service for themselves.
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Questions & Answers
I signed a deal with a ford car yard. I wont name and shame just yet. Took it (kugar) for a test drive drove well and negotiated a deal i think was good for myself. Vehicle was in stock have not heard anything from the salesman coming up to 7 days. Apart from the contact initiated 2 days ago asking when i could collect my new. No real answers given other than ford had to release it. How long should i have to wait is my question and am i being unreasonable to think more contact should have been made?
They have asked my wife to pickup 5:30 pm ... it was dark in AUG 2016. She couldn't check properly. When I saw the car i have notice rings have damaged badly and it was issue with front tier and also break issue (making noise) and wheel alignment require.
We took some photos and send them by email a day after.
When they have checked in workshop their mechanic told me who give this car road worthy? when i said your company they kept quiet and that mechanic never came back to us.
After 6 month still we have issue with break and it is the disk issue, also rings and tires never replaced same issue, they just did wheel alignment.
I love ford territory this is my second territory but I told every one and I recommend everybody "Never ever buy from BAYFORD IN EPPING. They are NOT trustworthy and NOT honest".
Ok. Has anyone paid for a quote on a vehicle? This would be the first. mmmmmm after reading these reviews. I feel my dad was been scammed.
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