Ford Dealers

On 16 June 2021 I wrote a review about Coffey Ford's customer service. Since then I had a call from their service department to service my car. I told the rep they had lost a customer and the reasons why. The rep took the comments onboard and said he would relay them up the line which he did. Later that day I received a call from the Assistant Sales Manager. I explained the situation and the bottom line is he asked what he could do for me to get me back as a customer and to give them another chance to set it right. So I sent him details of my t...

City fraud I like to call these thieves.
Quoted prices triple the price.
I sent my car in as the engine light come on, they then try up sell everything else before even seeing why the engine light was on.
Quoted $490 to change a MAF sensor. Which was reading a a fault code. Caused by the Wesfil filter which was install.
Quoted over $1000 to change 5 glow plugs. $290.75 for 5 glow plugs
Any good mechanic will have this replaced in 1-1.5hrs this equals $700-800 in labour.
They came back with $2700 to fix other issues they had found.
I told them to finish what they had started and will go else where.

Beware of city Fraud Sydney!

I found Range Ford in Maddington, W.A. to be the very worst examples of indifference and lackluster customer service. I live at least 200 km from a Ford dealer. Faced with two recalls I book to work with my closest dealer, Range Ford. A very officious and rude operator informed me it would take all day and, despite me being so far from home I could not get a loan car because I was not getting a "scheduled service". I have reduced mobility and faced being stuck in the Range Ford office for a full day. On another occasion I booked a service and a...

Purchased a Ranger Raptor one of ford most expensive vehicles, since purchase i have been back for about 4-5 recalls, each time i had no loan car and had to uber home and back. First issue i had with the vehicle was a leaking exhaust manifold in October 2020. When i took it in for warranty they refused to fix it due to "modifications" to the vehicle. All vehicle modifications i had done are all just asthetic modifications such as bullbars ect ect. After dealing with fair trading and ford Australia for months with no loan vehicle it was finally ...

Contacted Ford about ordering a Mustang Mach 1 and the salesman told me they are all under contract. Amazingly enough they had all just been contracted this very day, his State Manager had only just called to let him know. So I mentioned to him it would be good of Ford to put that on their website, to which he replied, "yeah, they're never going to do that as they want you to inquire and then expect us to down sell you to one of the cheaper models". Real Estate Agents get in trouble for this sort of thing but a car company? Do what you want. You can make up your own mind from here.

My son has a flat tyre and is unable to remove the wheel nut as the lock is damaged.
Asked Geelong Ford for assistance to help remove the nut or buy anew lock with the answer
“We don’t make them any more so don’t bring the car here on a tow truck as we can’t do anything.”
What a joke you are Ford!! It’s your car and only 9 years old
Luckily my son had a flat in our local town and not on a highway in the middle of nowhere!!
All this drama for a flat tyre
Now have to get the RACV, a tow to someone who might be able to remove the tire!
Will never trust to buy a Ford car ever again!!

Ford dealers and Ford Australia are ruthless criminals. Don’t expect anything at all from them after they take your money. They sell lemons only. Customer service is non existent. Ford Tuggerah are a prime example. Use any other dealer in the district as have never had an issue with any other but Ford Tuggerah. Would NEVER recommend this business. Even though they are fully aware of major model issues risking buyers safety and class actions in place (FOCUS), they will deny it, argue and offer you no resolution but a 1300 number to Ford A...

Have an Everest Titanium with 65k on the clock. The Adblue pump and heater failed (which is a super common problem) Have spent 5 mths with no loan car and no resolution from Ford Australia!
They call me every week and promise it will be fixed ASAP but it just keeps getting handballed.

No way am I paying $2000 every 60.000km to fix an issue that effects most of these models.

The most incompetent team I have ever had the displeasure of dealing with.

Avoid Ford Products if you can, they will not help you!!!

Unfortunately my 2013 Ford Focus boot ( case number 200334677) has not been working for over 11 months. It iwaa permanently locked. After contacting Essendon Ford some 5 or 6 times to repair it, I was finally told that Ford had made the needed electrical loom obsolete. What? The car was inly 7 years old!
I waa given a case number but bobody bothered to contact me. There was customer service, which failed to provide me with any useful information. The person assigned to my case appeared to be non-existent.
I gave up and after some research,
bou...

Booked in a week ahead of time for a service and airbag recalls on my 2017 Wildtrak.
These people are abusive incompetent liars.
They had my car for two full days, then to make it about me not them they accused me of swearing at the receptionist, I had 4 witnesses with me and recorded the phone call, I didnt swear or abuse anyone
The service Manager is an idiot that chose to abuse me. (I videoed the whole thing). He threatened to take me to court if I told people what went on. (Good luck with that, so I can counter claim for damages)

Take your vehicle elseware these blokes are incompetent, they'll apologise and then abuse you for their stuff ups

problems with Ford Transit , van out of action for 7.5 weeks , no loan car provided even though problems are under warranty .Ford are saying it because we drive the car too much ... are they suppose to be parked & not used ??? could not find a dealer willing to take it for repairs . they give you case manager who is pathetic & can do nothing & no one take responsibility

I purchased my 2015 ford ranger straight of the show room floor had it serviced regularly
A/C Not getting cold late 2020 till now 2021 n air direction al over the place
Ford service say I need to replace 4xnew motors for a/c
Temperature door motor
Recirculation motor
2x Directional door motor ....
Expensive .....
My Blue tooth just drop out one day here next they gone ...
Carried out Sync update...
This is the best I ask anyone reading this a question .....

Great car, great manufacturer, it is always the Dealer that leaves a bitter taste, I cannot understand why Ford cannot pull the dealers into line, I know they set sales targets for them to achieve but at our expense of being "ripped off". I had my Ford serviced and was up sold on the injectors cleaned- said yeap, lets do it. Picked up the car and the very next day the high pressure fuel line came apart (right at the connection they undo to pump through the injector cleaner additive) - sprayed fuel at high pressure all over the road outside my h...

Bought a car 6 months and within 2 weeks started making rattling noises. They brushed it off and did a temporary fix. The noise started again in a few days and is ongoing. They are very untrustworthy and once they get your money they don't really care. Customer service and care is completely absent. Stay away from them as far as possible. I have now approached Ford Australia customer service, who have suggested another dealer to get the issue fixed. Never again will I buy a Ford .

Transmission module, air-conditioning, and door lock latches have problems. Customer service is not good. I would buy a Japanese made car next time.