Wonderful Service and great deal - thank you Rosa
Have purchased all our beds from Forty Winks Bankstown and have never been disappointed. Attended VIP night and got a great deal on a bed for spare bedroom. Thank you Rosa for your patience and great service.
Bankstown store - Rosa
After 15 long years of a mattress, I talked my parents into visiting Forywinks Bankstown store. Rosa, was amazing. Not pushy at all, but very helpful, informative and most of all professional.
I ended up purchasing my parents two pillows and a mattress from Rosa. Anytime I need anything, this is the store to go to. Big Thank You Rosa.
Rosa from Bankstown was so helpful great to deal with
Easy to find a bed with Rosa help good range of stock available happy with the beds I have purchased have purchased beds from Forty Winks at Bankstown This the reason I have return Very Happy with Sale Prices.
very helpful staff and good prcing
very happy with the help i got from the staff at forty winks. I bought alot and i will definitely buy from them again.
Bad quality bad service
I bought a bed with mould growing on the wood frames. It took three months to even get a refund and I had to also pay for the return pick up costing half the price of the bed
Forty Winks Bankstown
I don't think giving Forty Winks Bankstown five stars is enough. This family business is the place to go if you are looking for an excellent service and advice. The whole buying experience was great, I didn't see forced into buying anything that was over my budget. Karam was really helpful, he explained everything so well that anyone that doesn't have any knowledge in beds will become an expert. My partner and I absolutely LOVE our mattress and bedroom suite.
Thank you forty winks bankstown
What Customer Service
I have purchased and paid for a bed frame from Forty Winks whilst buying a mattress at Snooze on the same day. I have been sleeping on the mattress from Snooze for 2 weeks as guaranteed and am still waiting for a frame 5 weeks after purchase, this after the salesperson at the time told us they should be in stock. The receipt then nominated 2 weeks for delivery which we noticed after finalising payment.
Each week I have been given the same story, in transit, bad paperwork, delayed. But we guarantee the following week, we will book you in for the following Saturday. Gets to the day before delivery I call to confirm again, in transit, bad paperwork, delayed. It is as if there is a standard set of responses to shift responsibility away from themselves.
This has happened for 3 weeks now and I have no confidence that it will be delivered next week either as told over the phone this morning again. The worst part is that if I hadn't called them I would have been waiting all sat as nobody from Bankstown has had the courtesy to call me!!!!
Can't wait to see the bed too after reading some of these reviews..
Terrible Bankstown manager.
Worse service ever especially by the so called store manager karmal. To think his the one that can solve everything yet his so unprofessional and rude. Should be treating customers with respect and not want to fight them and tell them to come over the counter. Don't promise something if you cannot keep it and dont use your personal situation as an excuse for not keeping promisees
Worst customer service.
Worst customer service
We purchased a bed frame from the bankstown store. The guy was so stuck up he thinks he is above the rest. I would advise him to get down from your high cloud and check out how competitive your market is down. Worst service ever. Before we had the delivery we were actually planning to purchase the exact same bed for our little boy as well. Will go back to snooze bankstown next time.
Ordered many bedrooms from this store only to get prompt delivery and after services.they always had a great range to cater for all our tastes..the knowledge and experience these two young chaps give is a blessing to the Sydney community..
My wife and I having been shopping at Forty Winks Bankstown for the past 14years.. They have now changed their name to Beds n Dreams....We both have experienced excellent service and prices from [names removed]..Great prices, variety and displays. Highly recommend them.
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