Ordered a single bed mattress and told it would be a few days for pick up. 1 week later told it was stuck in a delivery guy’s truck who was too sick to come into work. Rang after 14 days and told us it was I store. They didn’t bother calling us to advise. They told us to pick it up I store and someone would help us to the car. No surprise, no one was available. Don’t shop here if you are looking for service.

Very upset with the lack of customer care and service provided!
I wouldn’t recommend using them go else where, they are just interested in taking your money and leaving you in the Learch for months without a bed and sleeping on the floor.

Went to Fortywinks Joondalup to get a new mattress had the most amazing service from Naida. She put me on bedmatch and was very professional the mattress. I bought is amazing including the pillow Thanks heaps for a wonderful experience

Jaymi took the time to talk us through our options with our new king base and mattress combo. Even going back and forth between a few options across a range of prices. We never felt pressure to go with the more expensive mattress as Jaymi talked us through the perks of three others and encouraged us to try them out and go with the one which felt most comfortable (both for sleeping and for price). Ultimately the customer service receives is what made us most comfortable to spend our money with Forty Winks vs other stores.

We love that Forty Winks support west Australian companies, whose products are made right here in WA!

Looking forward to our new king arriving in a few weeks.

The product delivered was nothing like the product tried in the showroom. Mattress has sunken areas even with monthly turning after 1 year of use. After sales service has tried to fix the problem however a sub standard mattress topper is not going to make us go away. Very disappointed. We thought spending $4000 on a mattress would get us quality. Oh how wrong we were.

Excellent service, did a bed match test and found the perfect mattress, king koil. Highy receommend as I really feel like I choose the best mattress with the knowledge from staff.

This is the 2nd lot of trouble we have had with our mattress. After having it replaced due to a hole in it the first week, we are now 2 years into using it and it's caved in on both sides. It's not just wear and tear or 'dipping' as they state. We have been given the option of paying costs to have it removed, inspection costs, delivery costs to bring it back ... Whilst we will be out 2 months without a mattress at all.
We will never purchase a mattress from forty winks again and hopefully this is enough to deter anyone from buying there and thinking they'll pay thousands for a quality product only to have to replace it in 2 years.

Spent 2.8k the pieces cane delivery guys awesome but no assembly ridiculous (coved 19 apparently)
But I’m a hairdresser and still work
Almost impossible to understand instructions and don’t believe it’s together right as it’s in their website that they will assemble if it falls to pieces I’ll be wanting it fixed foc
Wouldn’t have purchased if I knew it wouldn’t be assembled really upset

Purchased a bed on the understanding it would be assembled and delivered.

Bed was delivered but the two Jobs Worth's that delivered it refused to take the bed upstairs.

Instructions on how to attach a standard headboard bracket to the base of the bed are not clear at all! Trying to find a You Tube Video...if any of the Jobs Worth's have put one together.

This Company clearly has no after sales service and its staff are no doubt preying for their redundancy pay.

I have attempted to be positive about this Company, but I am struggling.

I never thought I'd buy new beds and mattresses online and over the phone during this tough times but guess what, I had to! End to end service from Forty Winks Nunawading (sales, delivery and installation) was excellent. Price was within my budget, delivery took place as I was told (4-5 weeks) and installation was also on time and professionally done. Thank you FW!

Late last year, friends and relatives told us to visit Forty Winks, Crows Nest. Craig was very knowledgeable and spent a lot of time with us trying out different mattress as all three of us have different requirements. We finally settled on our choice and asked Craig if he can speed up delivery since we were sleeping on borrowed mattresses. He called the factory in Queensland immediately to check if stock was available even though it was past closing time and we received the delivery within a week. He and Darcy worked to ensure the delivery time was within our Strata Manager’s restrictions. The delivery guys were on time, really nice and tidied up all the rubbish before leaving.

We paid for a mattress and promised a delivery within 2 weeks. It has been one month now and they are saying they can't provide mattress. They are not ready to refund as well. We lost money and ended up sleeping on floor. I wish I would have checked the ratings before shopping there. Worst experience ever.

Ordered 2 mattresses online which were advertised next day delivery. Waited until 4pm for delivery driver to advise he only had 1 mattress onboard, this is after I called earlier to confirm order was on it's way. Spent an hour dismantling bunks for no beds to only put back together. Absolutely pathetic!!!

We are so thankful for the courteous professional service we received. Her product knowledge and experience helped us to make the right choice and avoid a finish that would not have suited our particular needs