Forty Winks

Thought I'd start a time lime of events in order to see just how good or bad their warranty handling is.
1) Purchased mattress late July this year - horrendously expensive Aireloom Cannon Queen bed mattress based on sales pitch and testing in 2 different Forty Winks stores over several hours.
2) They delivered the wrong mattress TWICE......! Had to sleep on the couch for 2 nights.
3) Mattress finally delivered on third attempt, no problems for about 5 weeks mattress was great, however the past 2 to 3 weeks I've experienced severe back pain caus...Read more

My husband and I visited numerous businesses throughout an entire weekend in Toowoomba looking for a king size mattress. How foolish were we to purchase a mattress from the male Store Manager at Forty Winks who used all the cons in the sales book. On 25/8/19 we paid $3300 up front for a King size MySide (both sides level red) series 6 mattress to be made brand new especially for us. The mattress was delivered to us 10 days later. This mattress was clearly a used/preowned bed. It had 2cm indentations on both left and right sides of mattres...Read more

I am extremely happy with the service at Forty Winks watergardens.
We went in there late in the day and was greeted by Vivi. She was so funny and wasn't pushy at all and let us take our time. She answered all of our questions and worked with us to find our perfect mattress. As we fell in love with the most expensive one, she worked wonders to get it within our budget. We are so impressed with Vivi and her staff, their hard work and the welcoming environment they created in the shop. They even organized the delivery free of charge. Good customer...Read more

I was in crisis the day I walked into the Bendigo Forty Winks store. I could not return to the house I was renting because of a severe allergic reaction to carpet beetles. I was suffering from Hyperosmia, an overpowering sense of smell. I desperately needed a mattress so that I could stay in temporary accommodation. I informed the salesman, who turned out to be the store manager, of my situation and the nature of my condition and requested floor stock because it had already been aired and was less likely to be a problem for me. I was in two min...Read more

My partner and I bought a customised (one side soft, one side firm) queen-bed mattress at Forty Winks Fyshwick store, and found the service we received - both before and after purchase - so outstanding that I'm breaking the habit of a lifetime to write a review. The staff were friendly, knowledgeable, sensitive to our needs, and bent over backwards to be helpful - if only this sort of service were available from all retail venues! After a bit of dithering (on my part), met with consummate skill, sympathy and patience (on the part of the Fyshw...Read more

Purchased Cobar King Bedroom Suite in May 2014 (~$7000). First bed side rail split in 2015, replaced under warranty. Second side rail split 2017. Third side rail split 2019. The fact this is happening repeatedly, and a study of the construction shows the way it is constructed the bulk of the weight load is concentrated on a small section of timber, which is causing it to repeatedly split. Contacted Castle Hill stored for resolution. They've offered ("as a gesture of good will") two new side rails which they are confident won't split. I am sure ...Read more

There are plenty of mattress shops in Tweed Heads so I would suggest avoiding forty winks. They are happy to sell you a bed but if anything goes wrong, they either ignore you or fob you off. If the product is faulty the customer care team really don't care if you are happy or not.

The stitching came undone on my mattress after about 18 months of use. I reported this to the store. I received an email from the customer "care" team asking for photographs etc to satisfy the warranty. I did this and they said they would pick up the mattress a...Read more

I spent 2 hours at the Gepps X store when purchasing my king size mattress. Selecting my mattress was the easy part, Maggie was so helpful. She spotted me as soon as I e there’s the store and based on what I told her, she knew exactly what to show me and within 15 mins I was ready to buy. A first time user of HUMM - both myself and the staff - the next 90 mins was spent trying to successfully process my transaction. This was no fault of Dylan’s, who was now supporting the sale, or Maggie my original salesperson, HUMM is just not a platform for ...Read more