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Great customer service
Would not hesitate to buy from here again. Karim was awesome, very knowledgeable, professional and extremely professional. Good value for $
I bought the King Koil Everyday Comfort in Plush as it was super affordable and I was on a budget. Instore it felt super comfy but I cannot get through a night on this thing without waking up in so much pain in my hips and lower back. It is supposed to provide extra comfort at the hips for side sleepers, but your body sags in that area causing your spine to be misaligned! It is causing me so many problems, but they said they do not do returns. The affordable price pulled me in, but this bed has meant needing to spend heaps on acupuncture to deal with the pain. Terrible, please avoid!
Service I get from Andrew D
Andrew D have been very helpful and take time to explain the products to us and enable us to make a decision which beds and Matters to buy
The reviewer stated that an incentive was offered for this review
Bad quality beds
Bought a bunk bed for $800. Quality was terrible and the sides snapped. Apparently no warranty when just over 12 months old. Won't buy from them again.
Speed Humps and pot holes
purchased advanced comfort mattress from Forty Winks in march 2016. Sent it back July 2016. Mattress was repaired however Ithink top fabric was just tightened. 6 years later mattress has speed humps and large pot holes creating extremely uneven surface.
I checked warranty and no where can I find how long product is covered. Cost of both base and mattress was
Watch this space I am going to talk to them tomorrow.
I might add we are two elderly light weight people
House proud who cared for mattress as suggested.
Expensive and inexpert
Products good, bit expensive
Team very keen to talk up their experience and expertise
Two purchases both had errors incl inaccurate sizing (!) and to get them to rectify their mistake was hard work .. and took tenacity.
Product does not fit the description
The mattress which was classified as firm is actually very soft. It causes back pain and sleep disruption. The shop was very unhelpful for a mattress which cost more than $2000
Very happy bought two Active Sleep Venetian Firm SB Mattress in shop during "Black Sale".
Quality: very nice, great sleep
Delivery: $ 70 flat fee for both single beds and I live on the third floor with no lift. I call that a win
Price: listed for 999 online but luckily I went physically in the Alexandria store. They had a massive Black sale so I got $300 dollars off each one! The staff were friendly.
Tip Of The Day: Forty Winks is a franchise and the online prices maybe very different from in store sales. I am generally an online shopper but if you are after a good deal go in store to shop.
Ended up with a bed, but not the one we originally ordered.....
Went to 40 Winks after a previous good experience from quite a few years ago.
Please see my experience below. Overall we are relatively happy that we have a new bed but............
Ordered a KS Bella slat gas lift bed and a my-side mattress after looking in store at the display stock. Discussed with the sales assistant Alana timelines which as it was late December and she could not contact the supplier suggested that she could call when they return after New Years. It was discussed that it was likely to be mid to late Feb which we were happy...with. (However the invoice stated “LEAD TIME ADVISED - 8 to 12 Weeks to be received into our warehouse”) The overall service and communication has been good however the fact that to finalise our purchase we had to accept a different bed base is not what we wanted but accepted as we felt for a simple transaction we were having to put too much effort in. Nonetheless 02 Jan we paid a deposit on what we thought would be the Bella King bed.
Poor customer service
A great range and well laid out store. The staff were super helpful but once the sale has gone through the service goes from 5/5 to 0/5. Sadly they are obviously more interested in new sales rather then a customer who has already brought - not a great way of keeping folks coming back.
Delivery & set-up service exceptional
Just wanted to provide excellent feedback to the 3 delivery and set up gentlemen who delivered our bedroom suite and mattress yesterday, bought from Forty Winks (Nunawading) - great store and service .
Sid, Michael & Jared were extremely courteous, professional and efficient in the process of setting up our new bedroom suite (on the first floor of our house).
We were very impressed and would like you to pass on our appreciation and thanks for excellent service.
Exceptional service from Morayfield 40 Winks
Recommend 40 Winks Morayfield Qld 100%.Great store layout and great range.My wife and i had an issue with a mattress we bought which was resolved very quickly to our satisfaction.
- VIC, Taylors Lakes
Absolutely In Love With my New Mattress
I visited the Watergardens store and was fortunate enough to be served by Mimi. Her knowledge and expertise was excellent and we discussed my lower back issues.
While laying testing a store mattress and discussing what I was sleeping on at home, Mimi recommended that I try the Serta Plush mattress next to me. The Serta range comes with a 90 day comfort assurance warranty. I ended up buying the Plush mattress and even though I've only slept on it for 2 nights now, OMG I'm in love with my bed.
I've had 2 great sleeps which are the first slee...ps in ages where I haven't woken up with lower back pain or other bodily aches like shoulder and tight upper back. I have been able to sleep on my back, roll around the bed during the night without dragging a pillow between my knees and not even worrying about whether my legs are still evenly side sleeping positioned together. Thank you Forty Winks for making bedtime and my actual time in bed so much more comfortable now.
Thanks Liz, friendly helpful service.
We knew what we wanted & Liz gave us prompt & helpful service. Very happy with our purchase and the service provided.
Love my new look bedroom
Fabulous customer service from Jill, loving my new bedroom suite . Bed perfect , once wall is painted my new look will be complete ! Thanks 40 Winks !
Excellent and friendly service
We are very pleased with the excellent staff who assisted us when making a warranty claim, everyone especially Rachel where extremely courteous and supportive, we would recommend Forty Winks to everyone, plus AH Beard who efficiently sorted out our claim thank you to all
Order wasnt even placed
Ordered a new bed. 3 weeks later, followed up and bed had not even been ordered. Was required on a certain day to take to the country which the store knew of. Took another person's layby to fill my order. Was told to go to the warehouse to collect myself.
I purchased a bed base through forty winks. Unfortunately one of the drawers had very minor damage however they quickly delivered a new one no questions asked.
The service was great, everyone was really lovely in particular from Jacqui and Belinda.
Very professional service by Ish
Ish is a real expert. He knows all about beds and people as well. We were very happy with his expertise - asking all the right questions so that he could point us in the right direction. This avoids trying out too many beds and then being confused. Ish was always friendly, straightforward and extremely helpful. It was a great pleasure to buy our new bed from him. There really isn't any need to go anywhere else to buy a bed. A big "thank you" to Ish. Also our brief interaction with other staff members, such as Jill, demonstrated that the entire team at Forty Winks Nunawading is very professional.
We went in to the store and met the friendly staff, Monique and Rosa. Rosa took us under her wing, "bedmatched" us to a king koil chiro plush medium which is like sleeping on a cloud. We got a great deal on the mattress and two pillows. The mattress arrived right on time the following week. If you are looking for knowledgeable, courteous and friendly staff you can't go past Rosa at Forty Winks Bankstown!!
Questions & Answers
what would the delivery fee be for 2 single mattresses and 2 bases to Ringwood?
Purchased a mattress that I tried down in Adelaide to be sent to my holiday apartment in Queensland. Have just been down to the apartment for the first time since having the mattress delivered. It is extremely firm, a lot firmer then the one I chose. It even says medium on my invoice when I chose a soft feel. It’s been 3 months. I don’t feel as if the mattress is correct, can I exchange it or get a refund?
I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Phone message ask to email but there is no email address any where.
My email is: firstname.lastname@example.org. [number removed]
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
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