Forty Winks

I walked in and was 'sold' to very well to buy a premium bed just like the one the assistant owned. I pulled out the new bed base and bed head measurements to get her to help me ensure this would fit. Unfortunately she didn't mention this mattress is a VERY high mattress 15 cms higher than a standard mattress. I paid $5,000 for this mattress. When it was delivered and set upon the new bed base and mattress while the width and length did fit the height does not. I immediately contacted them asking to exchange ONLY and I would pay return fees and...

Buying a bed has never been so much fun. Angela (AKA Felisha) at the Toowoomba store was AMAZING. Not only was she super knowledgeable, she was super helpful & kept us entertained with her enthusiastic antics & engaging personality. Angela was not only able to find a bed that we needed, but also one that we wanted. Quality, comfort, support & style. We didn't really know what we were looking for, but after a few questions, Angela was able to point us in the right direction. Her sincerity & passionate sales knowledge was infectious and her patie...

I bought the bed head from forty winks last week.(Whitehorse road), the staff told me it takes about 3-4 week for delivery. Yesterday the staff told me the bed head already in warehouse . So they delivery today. After unpack the box, I found the edge of the bed head is very dirty. I think they sold me the display one.

I bought a bed from Forty Winks. I've set up 2 delivery dates. No delivery. No show. No bed. Just empty promises.

It's the equivalent of " the cheque is in the mail."

I'm surprised that Forty Winks is either a scam artist, a fraudulent company or just really unreliable, unprofessional or just plain dishonest.

I don't know what their problem is but a failure to deliver a bed twice is fraudulent. Don't touch them. Shop somewhere else.

I went to Craigieburn store with an idea of what I wanted. Lidia was there and she helped me alot. I didn't feel pressured and the lidia was very easy to talk to. At the end she really looked after me and I booked my king bed with Fortywink.
Hopefully will receive my bed on time.
Thanks Lidia!

Went to pick up a bed we ordered. Sales lady said to come between business hours. Turn up after organising help and a trailer 15 minutes before closing time and they already had the doors shut. Sales person Wouldn’t come to the door! Was YELLING from behind the counter and said you need to come 1 hour before closing time! Refused to even acknowledge us. Closed before actual time!!! Nice that they let you know before you organised everything for pick up and then because you’ve already paid, they are rude about it to boot!! Won’t be going there ...

Thankyou Donna for your awesome service today
Donna you went above and beyond to help me out
Thankyou so much ! !
The mattresses were perfect ! !

Great informative service.
Great price for the quality of bed.
Delivery on time and professional.
Highly recommend the company and bed .,

Just wanted to thank Tim at this store, there are a lot of mattress stores in that shopping complex and we visited 5 of them.
The Forty Winks not only had the best products at the best price, but the staff genuinely understood and listened to our requirements. It was the last store we had visited and Tim was the first to actually get what I wanted in a mattress, going so far as to describe what I wanted in a way even better than I could.
We've been sleeping on the product for a week now and the wife is ecstatic, I'm very pleased myself.
Conside...

The staff on site were extremely helpful and the range was fantastic
We are very happy with the quality of the products we ordered, all furniture purchased was already assembled making it very easy to just put in place.

Made an order, paid for the delivery $80.
Got a text saying mattress due next day, please be home. I said yes.
Next day at 2pm i get an emergency call from school and miss delivery.
Now they want another $80! Or happy to refund me less the delivery fee.
Complete rip off.
NO WHERE does it state these conditions when placing an order. NO WHERE does it state you ONLY get a 30min window.
Disgusting.

My husband and I had a positive shopping experience with one of the amazing sales people, Zac Mills at the Bendigo store. My husband and I have been meaning to purchase a new mattress for over a couple of years now and as a last minuet decision we decided to drive up to Bendigo and start the painful process of 'shopping around' for that perfect bed at a perfect price. Our first stop was 40 Winks Bendigo where we were greeted with a smile by Zac Mills who asked questions about exactly what we were after. In my head I just wanted a new basic matt...

This is our second MySide mattress and it just keeps getting better. The comfort level is fantastic and guarantees a great night sleep.

Sent me the wrong item and did not correct the issue, and directly breached australian consumer laws. I have already made a report and if you have had to deal with these jerks you should do the same.

4th purchase from this store. Love the service and staff and their knowledge. Ask for James if he’s in as he really knows his products. Highly recommend them!!