Sales person knowledgeable, helpful and honest
We needed a new mattress after 23 years and went back to Forty Winks Crows Nest. Craig was fantastic - he guided us through the product range (but was not pushy) and really helped us figure out what mattress types would be best suited. We narrowed it down to 3 in different price categories and we alone decided to purchase the more expensive brand (although it was on sale). Craig gave us a new mattress protector. Delivery was as expected and they took away our old mattress as promised. The new mattress and base were flawless and we slept like logs. A week later we returned to buy new pillows to complement the new alignment of that mattress. Craig gave a good deal on the pillows too! We are totally thrilled with our purchase and experience with the Crows Nest store and absolutely love our King Koil New York mattress.
No/painful sleep since delivery of our Silent Partner bed two months ago
At Crows Nest, all the sales people are keen to sell you the Silent Partner range of beds, even though we'd had Sealy firm mattresses for 20 years and loved them. Of course, we relied on their skill and experience in forming our decision since we don't buy beds very often, like anyone. When delivered, we realised we'd bought a concrete slab - what can you know when you try a bed for 10 mins in a shop and have the sales assistants pushing you to a different brand of firm bed? Two nights later, we complained and had hoped we could change it. In summary, the manager was extremely rude and told us we'd made a bad choice, not acknowledging that of course some buyers will trust in sales staff and take their advice to buy it. Since delivery in January, my husband and I have had terrible hip/back/shoulder pain - my husband has never had that this before and has spent $180 on physio pw the last few weeks!
I'm having massages to help my hips. If you sleep on your side, it just doesn't 'give' at the hips so it feels like your hips are in the air and the same with shoulders. It's so uncomfortable so we've been taking turns sleeping in the spare bed to get some rest (maybe that's why it's called 'Silent Partner' as they're never in the same bed). Several friends have come to try it for us and can't believe it's so hard.
We've decided we can't afford all the physio so we'll just kiss the money ($2200) goodbye sadly and get a Sealy instead - it's just not worth suffering anymore.
We've wondered why they sell this brand - no one else seems to - is it because the commissions are better? You have to wonder. Plus, there must be other people with the same experience?
Too hard. In addition, the bed frame is so heavy, we can't move it and the fabric on the base is a different type headboard vs base.
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