Bedroom suite, Mattress and pillows - Jackson assisted us in store today at WARRAWONG. Val we missed you but needed to take advantage of the long weekend sales. A simple bedroom suite, cooling mattress for summer and some new pillows. Jackson was professional, courteous and knowledgeable. He listened, provided guidance and was interested in what… Read more
we needed not the biggest sale. Thanks Jackson, great customer service s rate and should be acknowledged. Thankyou Robert & Jackie
Wonderful experience – We were greeted by a gentleman and advised him we were just looking. He said just ask for help. We were looking for base and bed head. The lady who came over seeing we were looking closer at beds. The gentleman was by now serving another customer. From the moment we met Helena , we were so happy. She was knowledgeable, polite, she had a wonderful… Read more
personality. The purchase was seamless. I will purchase from Helena at Forty winks in the new year. Again
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Beautiful Design, Disappointing Durability: My Experience with the Mali Queen Bed – I purchased the Mali queen bed with the bedsides and a mattress in 2019. While the bed's design is stunning, the quality leaves much to be desired. The main reason I spent $1,300 on this bed was to invest in something sturdy and durable. Unfortunately, this has turned out to be the noisiest bed I’ve ever owned, squeaking incessantly even when you… Read more
simply sit on it. It has never felt sturdy, and I’ve often questioned its build quality. Despite my dissatisfaction, I held back from writing a review because I loved the look of the bed. However, last night was the breaking point—literally. My husband got into bed, and the bed collapsed. The poor-quality timber and screws used in the bed were glaringly apparent. We had to prop the bed up with bricks, which, ironically, made it sturdier and eliminated the noise. Adding to my frustration is the safety concern. I have two young children who love playing under the bed, and this incident highlighted just how dangerous the bed could be. It’s alarming to think about what might have happened if they had been under the bed when it gave way. I had hoped this bed would last at least 10 years, but it seems I’ll need to purchase a new one much sooner. This experience has been deeply disappointing, especially considering the price.
Forty Winks or Faulty Winks – 8th October 2020 my wife and I ordered a new bedroom setting which consisted of only two Hyatt bedside tables and one Hyatt tallboy all in white from Forty Winks Warrawong NSW. Two weeks ago we were informed that the tallboy and only one of the side table had been delivered to the Warrawong warehouse from Melbourne. I advised the Warrawong… Read more
warehouse to hold the items until the third (side table)showed up. Forty Winks warehouse manager at Warrawong agreed and said it would give them a good opportunity to make sure all the stock is correct and it had no damage before they delivered it to our home. On Friday 27/11/20 over seven weeks later we received our new furniture only to discover that the tallboy was not the same finish as the two white bedside tables. The tallboy was in fact a white wash, I’m surprised that staff working at Forty Winks cannot tell the difference between white and white wash which colour is clearly marked and identified on each of the cartons. I’ve been in contact with the New South Wales sales manager [name removed] and all she or Forty Winks Warrawong can offer us is to pick up the products and return our money which happen on 2/12/20 the fact that not only have my wife and I had to deal with the complete incompetence of Forty Winks we still have no bedroom furniture, I (The customer) also needed to help load Forty Winks mistake back onto a ute because the incompetent Warrawong store only sent one person to pick it up this furniture. My wife and I now regret ever stepping foot inside this Forty Winks store.
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Hi Garth, apologies for the delayed response. We… Read more