Terrible customer service and delayed shipping
This shop has still not delivered what I ordered and the king single bed and mattress I ordered are still delayed. They fail to email me and then send the package. They always have to call me by phone to confirm the package. But I am not available to be called in the day time. Why can’t you just email the confirmation of delivery, and then just deliver it like any online shop does?
I have called and spoken to some of the shop asisistants, and we agreed to have it delivered on Saturday. But last Saturday they did not even come with the package delivery and did not even call me or email me!
Terrible customer service and horrible shop business.
Ordered 2 mattresses online which were advertised next day delivery. Waited until 4pm for delivery driver to advise he only had 1 mattress onboard, this is after I called earlier to confirm order was on it's way. Spent an hour dismantling bunks for no beds to only put back together. Absolutely pathetic!!!
Highy knowledge staff and great customer service
Forty Winks has an excellent selection of mattresses and furniture in all different price ranges. The staff at Forty Winks helped me choose the perfect mattress and I have slept like a baby every night since.
Online Tricks by Forty Winks
I would like to make a social awareness about Forty Winks website deal. In their online site they have advertise Maison Dresser Mirror for $300 (https://www.fortywinks.com.au/Products/Bedroom-Furniture/maison-dresser-mirror-13575) with whole dresser picture and ‘NO’ other description. You will surely think you are buying the whole unit but in reality you are buying the mirror only. If you kindly look at the item called “Maison Dresser 6 DRW & 2 DR” which has the same picture and description. This is clearly misleading ads but marketing specialist [name removed] from Forty Winks head office disagree when I tried to notified them. Lucky, I have cancelled my order straight away. Please be careful about those marketing hooks.
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