Forty Winks QLD, Bundall

Very happy – Excellent service, quick delivery, fantastic product. Highly recommend this business ten out of ten

Happy customers – I am/we are delighted with the beds we bought 2 weeks ago. We very given an extremely high level of service on the day of purchase by a very caring and attentive member of staff called Monika. Thank you for the kind manner in which we were treated. Our new beds are super comfortable. I would recommend forty winks with no hesitation. Many Thanks from Gareth, Sam and Angus.

Pathetic, Rip-Off Liars – PATHETIC, RIP OFF LIARS – No after sale care given, WILL NOT HONOUR GUARANTEE / WARRANTY, Taken this further to Fair Trade and Forty Winks couldn’t give a crap and ignored the Fair Trade suggestions to try any type of assistance. Fair trade have advised us to go to QCAT. STAY AWAY from FORTY WINKS if you want good quality products that last… Read more

more than a year. So disappointed as the feed back we are getting is Forty Winks clearly do this to all clients that have warranty claims.

Warranty does not mean much here! – I bought a Granada Bed worth $4,782 which was one of their premium products. It took them almost 2 months to deny the warranty request. They will hand you over to the manufacturer who will take months to decide. These are small manufacturers who will delay at each turn. They will not respond to emails in the hope you give up. I would have to… Read more

chase them for weeks to get a response.

If the furniture is okay, then fine. But what if the furniture is defective? Are you prepared for months and months of headache? Are you ready to gamble with your hard earned money.

Someone should find out what percentage of their warranty requests actually result in a refund or replacement. My guess is that it would be quite low.

There are many other furniture stores out there in the Gold Coast who provide excellent after sales customer service. Then why deal here?

I am posting this review in the hope that it helps a few people make an informed decision.

Warranty not worth anything – This is the 2nd lot of trouble we have had with our mattress. After having it replaced due to a hole in it the first week, we are now 2 years into using it and it's caved in on both sides. It's not just wear and tear or 'dipping' as they state. We have been given the option of paying costs to have it removed, inspection costs, delivery costs to… Read more

bring it back ... Whilst we will be out 2 months without a mattress at all. We will never purchase a mattress from forty winks again and hopefully this is enough to deter anyone from buying there and thinking they'll pay thousands for a quality product only to have to replace it in 2 years.

Don't shop here! – My daughter paid for brand new king bed frame - Colton Jane was saleswoman Delivered floor stock- an under handed deceitful thing to do! Rips, tears & discoloured Jane must have thought because she was young that she wouldn't check over what she bought. Keesh - manager had no sympathy or genuine care, didn't even greet us with a hello just said… Read more

have two options,$200 off the damaged stock or wait for new frame. Had to get quite upset to get a refund. Will never shop here ever again as they don't care for their customers at all.

** They lied to us !!! *** – My wife and I recently purchased a king ensemble from the FW Bundall store. They were nice as pie to start. We purchased a $5k bed. Bed was delivered. After a short time sleeping on it, it started dipping quite bad in the middle. We rang the store and advised the salesman. They said it was strange and that that never happens... They arranged the… Read more

brand rep to come out, he said it was faulty and it would have to go back.

We rang the salesman again, we said we wernt happy, he then said we could get a replacement, I then asked what if this happens again, he said we would get a full refund. This was a lie!! We went back into the store. We were upsold by the store manager to a more advanced mattress - $500 more! which now does not fit the base they originally sold us, dosnt fit the $300 sheets we purchased from there as well, it makes us hot in the night as the store manager said it would keep us cool... Another lie... As well now the manager is treating us terribly, extremely rude!! Shouldn't be in management.

We have now dealt with the state manager who first said if we have any issues he would sort out. Once we asked for our money back he won't accept our calls or return our messages. Now have emailed us saying the only option we have is brand replacement policy which we have to pay even more for... This company needs to be named and shamed everywhere! Service is disgusting! Experience is terrible, we feel as though we have been ripped off! We will tell everyone we know and speak to about this, We won't stop until they give our money back! Please share this !!!!