Forty Winks SA, Mt Gambier

Above and beyond – Well what can I say after purchasing a Kingsize base & matteress from Forty Winks in Mt Gambier. Their customer service was fantastic. Then they arrived with my kingsize base & mattress. Due to being in a wheelchair after an operation they could not have helped me more. The set up my bed, attached my bedhead to the wall (the bedhead I already had) they even put on the mattress protector for me and removed the rubbish. Thankyou so much guys it was a real pleasure dealing with you and will be doing so again in the future and also recommending your store to my family and friends.

Bad Service – I have seen the forty winks up size sale on TV. I arrived at the Forty Winks store in Mount Gambier today 17/11/2016 at 091o, to find that the store had not opened. I noticed on the door that the trading hours for Thursday were 0900- 1900. I was disappointed that the store was not open. I then spent 20 minutes having a coffee and when I returned at 0930 the store was still not open. It eventually opened at 0950. The store was being vacuumed and the lady doing this clearly saw me enter . I then spent 10 minutes wandering around the store, there was no sales person evident apart from [name removed] ( [name removed] later told me his name), who was sitting behind glass windows.

I eventually went to the windows to attract his attention. He was apologetic and said he had been doing paper work and didn't see me. He then showed and explained the type of mattress I was interested in. I said that I would check my mattress base to see if it was adequate for the bed. As I was leaving the lady/saleswoman that had been vacuuming said she was sorry, but didn't see me. This is very very poor service, the store was meant to open at 0900, but did not until 0945, and the staff were cleaning it as I arrived. I will definitely not recommend this store. Opening hours should be as stated and customers should not see staff cleaning. Staff should be on the floor to assist customers, this was not done. I then went to another mattress/bedding store in Mount Gambier and purchased a Mattress. Big sales loss to Forty Winks. Pick up your game.