Forty Winks VIC, Bendigo

Forty Winks Bendigo – James and the team at Forty Winks Bendigo always provide excellent customer service & have always given great advice. I have purchased many beds from Forty Winks Bendigo over the years and would not purchase my bedding anywhere else! The new showroom at Epsom is outstanding and the staff are a pleasure to deal with! Keep up the great work!

Warranty Claim – We recently contacted Zach at Forty Winks to discuss a warranty claim. Customer service has been outstanding. No questions asked. The store organised Myside mattress to be changed from the Gold I chose to a Green side as my gold side was not to the level I required. The gold was too soft for my back. The mattress was collected, a loan mattress… Read more

left and our mattress was returned a few weeks later. Store and delivery staff were amazingly helpful and we are very happy with our bed. Thank you forty winks Bendigo. So thrilled with your customer service and outcome.

The best business, that work as a team, to sort a problem – I ordered a double electric bed and mattress, there was a lot of issues getting my bed at no fault of forty winks, they ordered it and was told 3 weeks, after about 5 weeks I received it, James and his employees went beyond my expectations of how they handled this situation, constantly ringing and arguing until they received it. I had it… Read more ·  1

delivered for free and very happy customer, I will deal again, best team ever to get the job done, cheers forty winks Karen

Amazing Service!!! – My husband and I had a positive shopping experience with one of the amazing sales people, Zac Mills at the Bendigo store. My husband and I have been meaning to purchase a new mattress for over a couple of years now and as a last minuet decision we decided to drive up to Bendigo and start the painful process of 'shopping around' for that perfect… Read more ·  1

bed at a perfect price. Our first stop was 40 Winks Bendigo where we were greeted with a smile by Zac Mills who asked questions about exactly what we were after. In my head I just wanted a new basic mattress for around $2000 no more! However with Zac's knowledge and above and beyond service we walked out of that store spending just short of $4000, double what we wanted to spend. He offered many options to us including the split mattress, adjustable option, mattress protector and pillows, we walked out with all of Zacs add ons! He then turned up today at our house to deliver the bed himself and set it up for us explaining how everything works. Amazing!!!!

I worked in Retail management for over 22 years and have employed many young people in my career and I was astounded by Zacs professional manner yet friendly service. He used our names constantly, made the shopping experience fun and answered all of our questions easily. It's not often you come across sales people like Zac. To be honest we were so impressed with him we would have easily spent more! We will always shop with 40 Winks in the future for any bedding needs and have told loads of people to buy their bed with Zac in Bendigo. What a pleasant and fun shopping experience!!! I wish there was a Zac in every store!

Great place to shop for bedding! – 4th purchase from this store. Love the service and staff and their knowledge. Ask for James if he’s in as he really knows his products. Highly recommend them!! Show details ·  1

Amazing Service and knowledge – Love buying from this store. Staff are always so helpful and bend over backwards for you. The staff obviously do all their training, as the information they gave me in regards to how the beds support you and what is inside them is top notch. They know their stuff. Love supporting small business where you are a customer and not a number. Show details ·  1

Great Service – The staff could not be helpful enough. Helped us with choices and extra discounts as we were buying a number of beds and mattresses to fit out an Airbnb and wanted it to be comfortable. Very happy, especially with salesperson Lana Show details ·  1

Beware the Shark – I was in crisis the day I walked into the Bendigo Forty Winks store. I could not return to the house I was renting because of a severe allergic reaction to carpet beetles. I was suffering from Hyperosmia, an overpowering sense of smell. I desperately needed a mattress so that I could stay in temporary accommodation. I informed the salesman, who… Read more

turned out to be the store manager, of my situation and the nature of my condition and requested floor stock because it had already been aired and was less likely to be a problem for me. I was in two minds about whether to purchase Bedside Tables and a Tallboy. The room I had been offered to stay in had no furniture but I did not know how long I would be staying there. Witnessing my uncertainty about whether this was the right time to make an additional purchase the manager nevertheless ceased it as an opportunity to make a sale: Any reasonable human being would have advised someone in my predicament to take their time and cautioned them to be certain of their choice because of the stores no refund/change of mind policy. On reflection, it is clear that this vital piece of information, which would have been helpful in my decision making process, was deliberately withheld to land a sale. I put my trust in the store manager, as a bedding specialist, only to discover I was dealing with a ruthless business man who cared more about the sale than meeting his customers needs. When the furniture arrived I had an immediate reaction to the smell of the varnish, which for me was a major health issue. I could not be in the same room with the furniture let alone put my clothes and personal effects in the draws because the smell was overpowering and I would not be able to sleep. Nevertheless, the manager at Forty Winks Bendigo insisted this constituted a change of mind so that he could enforce the stores no refund policy and gave me a store credit instead. This whole experience has left me feeling violated and bullied: violated because I put my trust in someone at a vulnerable time in my life who saw me merely as a means to an end and took advantage of my misfortune; bullied because the salesman/manager refused to acknowledge that this situation constituted a health issue not a change of mind wherein he would been required to give me a refund according to the Forty Winks Refund Policy.

Arrogant Manager – Went to Bendigo Forty Winks saw a bed and base and asked to purchase one, the lady said she did not have any more bases for the mattress in stock but offered another base which was a 2013 base l said that would be fine. We were taken to there warehouse to collect .The warehouse staff brought out the mattress when l looked at it l said "this is not… Read more

the mattress l brought" the man said "yes it is they have changed the fabric" l replied no that is the mattress of the 2013 base l am getting l paid extra for a good mattress he replied" just take that one" l said "no just give me the one l paid for" he replied "lm not putting up with this ???? .just take it" l said NO give me the one l paid for again he said "lm not putting up with your.??? yelling his head of at me go get your money back after a few more words we went and got a refund. It turned out the guy yelling and abusing me was the Director for Bendigo forty wink.. Still waiting to speak to the state manager..Have spoken to state manager but no real out come as all they will do is talk to everyone who was there at the time but as for knowing the out come they have privacy regulation"s which will not allow me to know what actions will be taken so in other words waste of time contacting them unbelievable