Beware the Shark
I was in crisis the day I walked into the Bendigo Forty Winks store. I could not return to the house I was renting because of a severe allergic reaction to carpet beetles. I was suffering from Hyperosmia, an overpowering sense of smell. I desperately needed a mattress so that I could stay in temporary accommodation. I informed the salesman, who turned out to be the store manager, of my situation and the nature of my condition and requested floor stock because it had already been aired and was less likely to be a problem for me. I was in two min...ds about whether to purchase Bedside Tables and a Tallboy. The room I had been offered to stay in had no furniture but I did not know how long I would be staying there. Witnessing my uncertainty about whether this was the right time to make an additional purchase the manager nevertheless ceased it as an opportunity to make a sale: Any reasonable human being would have advised someone in my predicament to take their time and cautioned them to be certain of their choice because of the stores no refund/change of mind policy. On reflection, it is clear that this vital piece of information, which would have been helpful in my decision making process, was deliberately withheld to land a sale. I put my trust in the store manager, as a bedding specialist, only to discover I was dealing with a ruthless business man who cared more about the sale than meeting his customers needs. When the furniture arrived I had an immediate reaction to the smell of the varnish, which for me was a major health issue. I could not be in the same room with the furniture let alone put my clothes and personal effects in the draws because the smell was overpowering and I would not be able to sleep. Nevertheless, the manager at Forty Winks Bendigo insisted this constituted a change of mind so that he could enforce the stores no refund policy and gave me a store credit instead. This whole experience has left me feeling violated and bullied: violated because I put my trust in someone at a vulnerable time in my life who saw me merely as a means to an end and took advantage of my misfortune; bullied because the salesman/manager refused to acknowledge that this situation constituted a health issue not a change of mind wherein he would been required to give me a refund according to the Forty Winks Refund Policy.
Went to Bendigo Forty Winks saw a bed and base and asked to purchase one, the lady said she did not have any more bases for the mattress in stock but offered another base which was a 2013 base l said that would be fine. We were taken to there warehouse to collect .The warehouse staff brought out the mattress when l looked at it l said "this is not the mattress l brought" the man said "yes it is they have changed the fabric" l replied no that is the mattress of the 2013 base l am getting l paid extra for a good mattress he replied" just take th...at one" l said "no just give me the one l paid for" he replied "lm not putting up with this ???? .just take it" l said NO give me the one l paid for again he said "lm not putting up with your.??? yelling his head of at me go get your money back after a few more words we went and got a refund. It turned out the guy yelling and abusing me was the Director for Bendigo forty wink.. Still waiting to speak to the state manager..Have spoken to state manager but no real out come as all they will do is talk to everyone who was there at the time but as for knowing the out come they have privacy regulation"s which will not allow me to know what actions will be taken so in other words waste of time contacting them unbelievable
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