Junk junk junk
Customer service in store was good however that was where it ended. Took nearly three months to arrive then the product itself was near impossible to assemble with poor quality directions and parts. There was even some damage! Waste of time and money.
Worst Ever Furniture Shop - Please refund the money
we bought a bed room suite and a mattress for a total of $5000.00 in Mid -September which should be delivered in end of October, however when we called the warehouse we were told that they had a manufacture delay and could not deliver our items till Feb 2016,so we wanted to cancel the order and go elsewhere to get a bed. however out of the blue i received a call next day stating they have the goods and ready to be delivered in first week of November so I agreed to that, at the end nothing arrived nor received a call from anyone from fourty wink...s, so we called them again and was told that goods will be delivered within another weeks time, finally we received wrong goods on the 12th Nov 2015, ( Wrong Material, wrong color, wrong bed size, worn out dressing table - maybe floor stock) we contacted the store again they were going to send the correct items again on the same day 13 Nov 2015, however without surprise they delivered wrong items again !! Finally after talking with warehouse Manager Wayne he took all the items back and was told that we will receive a call from operations manager to organize a refund but we never received a call from anyone. we will never ever go to this shop again nor recommend it to anyone else. we are quite stressed about all this and totally dissatisfied. This also wasted a lot of time and effort especially my phone bill for numerous calls we had to make we simply need our money back !!!!!!
Absolutely avoid these bunch of incompetent thugs at all cost. They like to play semantic games and deliver nothing. Not one courtesy phone call through the 8 week period to advise on when the bedroom will be delivered, and when you challege them, they get defensive and steal your money.
Forty Winks Dandenong- Promised delivery of a children's bedroom suite within a week, only to find out it will take 8 weeks. When it wasn't delivered and I requested our money back, was told [censored word removed], you are not getting your money back by the store manager himself!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.