Perfect service and products
We recently replaced some bedroom furniture at the Geelong store. Found the staff incredibly helpful, provided a discount and free delivery. I was given an option of paying in full or just a deposit when I found that there would be a 4-5 week wait. Right on 5 weeks our order arrived, the delivery guys notified half hour prior to coming out which allowed me time to be sure I could be home when they arrived. They also provided me useful tips on assembling the bed. So helpful!
Friends more important
We recently went into a forty winks store in Geelong, only to walk out totally disgusted.
After being in the store for more than 10 minutes, no sales members at all approached us. Apon walking around past the sales desk,the [censored word removed] behind the counter pretended to be working only to jump out of his seat,when he realised his friends were also in the store. He then continued to serve them
[censored word removed] missed out on a $2000 sale.
I purchased a bedroom suite for my son, was very happy with it until it nearly fell on top of him, he was injured in the incident and the store manager was rude and abrasive the entire time stating that tallboys aren't designed to have all drawers open at once, I was pretty much told that I had no common sense (although it was my 3 year old who opened drawers to put washing in under my supervision)Poor customer service when all I wanted was an apology, and perhaps some regulations amended to reflect the fact that bedroom furniture can be dangerous.
Unstable and badly designed furniture with no care or concern from store manager.
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