Forty Winks WA, Mandurah

Got looted! never buy! “ bad service “ – We bought our bed set (Bowen)from forty winks . It’s been more then 2years that issues going on with our bed set from the day one they delivered it with one unpacked and damaged drawers. Took several visits , emails and months to get it fixed . Then another problem came up and had to go through same hassle again but never got solved still waiting… Read more

for it to solved. My bed side started getting bubbles in the wood soon even we never put any wet stuff on it and also always covered it with plastic transparent sheet it’s even going worst . A person came in to have a look and fixed few bits n bits but still waiting for bedside to be looked after he left about a month ago saying he will email it to company and they will contact still waiting on it.

Bad service – As I was purchasing a mattress from 40 winks the shop assistant tells me she'll be writing on my receipt purchased a plush mattress against our recommendation. I would like to know why it is necessary to print this rude remark on my receipt. A ploy to void the warranty? Very dodgy, implying I'm making a wrong decision. clause 10 on back of recipt… Read more

states. Please choose carefully. We do not normally give refunds or offer credit if you simply change your mind or make a wrong decision. clause 11 states For health reasons all mattresses and bases, bed linen and pillows are unable to be returned under any circumstance. So clause 10 isn't even needed as clause 11 over rides clause 10. I told her I wasn't interested in doing the bedmatch as my husband only wants a plush mattress as he has back and neck issues and other mattresses make him uncomfortable and give him pain. It's common sense one would think that I would never buy a mattress he doesn't want or doesn't find comfortable or one that will give him pain, a mattress he will be unable to sleep on. She asked if i had spoken to his doctor about a mattress. Which we replied we don't need too. My 61 year old husband and myself are more than capable of deciding on a mattress that we want to sleep on. The Santa Barbara plush mattress perfect for us, as a plush adjustable friendly mattress is what we went into the store to buy.That is what my husband wants to sleep on and finds the most comfortable. I reccommend 40 winks don't stock any mattresses that go against there reccommendations. I reccommend they don't discriminate against disabled customers, by trying to limit there mattress choices. I reccommend they don't write rude comments on customers receipts implying customers are making wrong decisions. After she had done this I told her im very sure no neurosurgeon or doctor would recommend anyone sleep on a mattress that gives him pain, prevents them sleeping and is uncomfortable. Her response was there are chiropractic mattresses. My husband does not find those mattresses comfortable and only wants a plush adjustable friendly mattress she was already told. A mattress is a personal decision. I dont feel the need for any recommendations from anyone which I made very obvious as I cut her short while she was trying to suggest mattresses and not once did I ask for any reccomendation on choosing a mattress. Extremely unprofessional service. Normally after purchasing a bed, a customer gets a receipt, a smile, and a have a nice day. Not at 40 winks. You get reprimanded at 40 winks. Shame on training your staff to behave in this appalling rude manner. Head office was called oh that'll be in case you want to return it and find it too soft she says, I'll get someone to ring you tommorrow. No phone call. Totally unnecessary if I wanted to return the mattress a simple reference to clause 11 is all that is required. Done. No unnecessary rudeness needed worst shopping experience ever if we didn't like the mattress so much I'd of told her to shove it where the sun don't shine. Biting my tongue so I didnt get into a argument with the sales lady was very difficult as I felt like asking miss expert if she was wanting to sleep on the mattress with my husband and put up with his whinging and whining, if we'd bought a chiropractic mattress. Rude customer service turned into trash behaviour. Shame. 0 stars 40 winks

Bed purchased for $2290 in September 2020 from Forty Winks Mandurah, it is now February 2023 – We bought a king size mattress, The Silent Partner Performance M10 in September 2020. We have noticed lately that it is saggy on either side of the middle; we have it on a Slumberland innersprung base which we bought in 2018. Last Sunday (12 February) we went into Forty Winks Mandurah to talk to them about this. At the shop we sent an email as… Read more

requested with photos of the sagging mattress (which is unmarked) to them from the store while we were there. On Monday I received an email asking for more photos which we sent. Also photos of the base. Today (Wednesday) I received another email wanting more photos of the sag (even though they already have photos with my husband's level on the mattress on both sides, indicating the unevenness). As I am unable to sleep on this mattress at all and we have taken it to another room and now sleeping on camping mattresses on the base, we cannot drag it back to our bedroom (heavy, memory foam and latex and I cannot help my husband, I've just had a spinal fusion!) we are now unable to do what is now required - to get a broomstick and measure the sag from the base of the broomstick to the mattress - they have already had photos of the level indicating same FGS! We are also now required to take photos of the slats on a slat base - we do not have a slat base, it is an innerspring. I pointed out last Sunday that I am recovering from spinal fusion surgery on 16 January 2023, I need this sorted ASAP. Spinal fusion is a pretty big deal. Today's email leisurely tells me to do the above, then IF they decide to repair it then for us to take the mattress down (how?) to Forty Winks Mandurah and they will take it to ?wherever for repair. What are we supposed to sleep on in the meantime? This is urgent. We did mention to Forty Winks Mandurah that if it this is not resolved quickly then we will be forced to purchase another mattress, even though this one is under guarantee. That lead to a frenzy instore last Sunday trying to sell us an adjustable base - we are not wanting an adjustable base, we just want a mattress we can sleep on, and that doesn't sag! We were told on Sunday that they would likely not repair it but replace the mattress. Mmmm, communications since from Sleepeezey the parent company, are not indicating this. In the interim, I am sleeping on a Clark Rubber foam camping mattress on an innersprung mattress base, as is my husband. This is four weeks on from spinal fusion. However friendly someone is in store and the friendly message that I will likely get in reply on here once this is posted, about they are sorry to hear this and will endeavour to do better, that doesn't help me or anyone else who has written a post on here.

Mitchum was a great help! – Mitchum is a very knowledgeable man in his area. Great customer service with a friendly demeanour. Helped us with all of our enquires.  Show details ·  1

Extremely happy! – Walked into the store and got service straight away. Got shown a range of mattresses to suit our needs. Walked away feeling satisfied and happy with our purchase. Got told the mattress would take 2 weeks for delivery, took less and the communication was spot on. Couldn't be more happier with the whole process.  Show details ·  1

Helpful and Friendly – I am so happy with the staff at 40 Winks Mandurah. We were served by Vicki who showed us a great range of beds and mattresses. The quality was amazing and made extra easy to choose the perfect ensemble for our needs. I would highly recommend them. Show details ·  1

Poor customer service – A great range and well laid out store. The staff were super helpful but once the sale has gone through the service goes from 5/5 to 0/5. Sadly they are obviously more interested in new sales rather then a customer who has already brought - not a great way of keeping folks coming back. Show details

Order wasnt even placed – Ordered a new bed. 3 weeks later, followed up and bed had not even been ordered. Was required on a certain day to take to the country which the store knew of. Took another person's layby to fill my order. Was told to go to the warehouse to collect myself. Show details

THEY LISTENED – I had been looking for a bed for my spare room. I wanted a reasonable but comfortable mattress. But not one I was going to spend thousands on. I had been to many shops but in the end they were all trying to sell me what I didn’t want. At forty winks they started at the bottom range and moved up until I was happy. They listened to me. THEY… Read more

LISTENED TO ME, my needs were not exploited.

The manger Melissa was awesome.

They have my future business and recommend others to this shop.

Discusting customer service – Just wanted to say I've never been treated so disgustingly in my life, the lady who works at Mandurah store has a real chip on her shoulder and should never make the customer feel like leaving the store in tears. I was very friendly to her and in return treated like a pile of dirt. So disappointed as the mattress was lovely but afraid to go back and feel bullied again.  Show details