- Home Loans
Friendly and helpful until you sign the loan
They promise the world and are so helpful when you first call, it really makes you feel at ease so when their first estimation of an interest rate is suddenly increased right before you make a decision because “upon review it’s a little more risk”…but they know you’re desperate so you’re now paying 3 x the standard interest rate, then they palm you off to Azora to deal with and they do not give a damn about you or your situation. They are worse than the banks because they know you’re vulnerable and treat you like dirt, their solutions are to ma...ximise their money not help you keep your home, in fact if you hit a problem they’ll immediately just tell you to sell the house. Be very aware that the salespeople you speak to initially will never speak to you again once you’re locked with them and the experience goes downhill very fast.
- Customer Service
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